Current State of Shipping 3 Kickstarters
We've been shipping more days than the Post Office has even been open for over a month now, but we still have a few hundred orders to fill...
Last week we finished up all of the EU orders including those who had only partial left overs needed from Essen. We also finished up most all of the Future Coins orders and USA Dice orders (including retailers).
This week we've been working on getting out the LATE BIRD reward for the Future Coins campaign (those who ordered Hegemonic on the Coins campaign). That finished today and we've started doing the Foreign (Canada and non-EU) orders for people who participated in both the Hegemonic & Coins campaign. That should be done by late this week.
Next week we'll be back to the Dice campaign to fulfill the foreign (Canada & non-EU) orders.
Then comes the orders that already had their Hegemonic shipped early and still need coins/bags or dice from us.
THE BAD NEWS (for coin backers):
We've started to run out of some coins. Mainly cause of the people changing their orders in Backerkit after we placed our initial orders (which were all padded by over 40% more coins then needed) and cause of a huge amount of lost coins in the postal system.
As such, we're now totally out of 100,000s and 250s coins and expect to run out of 200s this week. Don't panic as most coins orders have been shipped, but some of you will get a note stating that we'll need your paypal account to refund you. We will be getting a very small amount back from Europe eventually (2-3 months) and a total restock of coins in about 6 months. Those who want to wait we'll try to work with.
Since we are out of these coins we can't make any more Collectors Sets. While we had some made, it's not enough to fill all orders. So we are only sending 1 collector set per order and refunding the rest at this point. Again, most orders already went out filled completely - this pertains only to the remaining orders.
I've done a spot audit... I find that 16% more 250s and 100k coins were ordered after 3/26/13 which is when we had to submit our order for the manufacturer. We actually ordered 45% more of those coins than the original counts. That should have left us about 30% extra coins then was ordered by backers. We did sell some for a short time on MinionGames.com (they are off-line now) as we thought we had plenty. That only amounted to less then 1%. Some extras went to Essen to be sold and fill orders (again a small % of the overall) and more went to Germany for fulfillment, which they still have a small quantity left that will get routed back to the USA. The rest all we can figure went to the post office cause of lost/theft. We had to reship a lot of coins. At this point it looks like 15-20% of the coins went to the Post Office and not customers. Obviously we didn't count on that amount of loss and their "Insurance" is a load of crap as we've not gotten anything or heard any word from them after multiple claims.
So as you can imagine, we planned for issues but not this LARGE of an issue. We're sorry it's taking so long but the packing of the coins was much more of a headache then ever expected with nearly 2500 special hand picked custom orders.