Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi Kristin! Looks like we received your survey after we delivered the jackets. Sending you a private message to get you yours.
Hi guys I never received my sweatshirt. I was wondering if someone could help me.
So glad to hear you're pleased with your experience. Thanks again for your support!
No problem at all. DM sent.
I am so pleased with this product and the customer service. I initially ordered a zip-up and pullover for my boyfriend and I, but found the pullover was just not a good fit for me even though my boyfriend loved his zip-up. Had no trouble getting it replaced with a zip-up that fits me much better! Thanks again!
(I'm so sorry - that was meant to be a direct message :P it's 2 AM and I couldn't find the right button on my phone. Please feel free to email/message me)
I've held off from submitting my survey thus far because I wanted to make sure I got the sizing right, to avoid having to pay for international return shipping, and also because I'd been hoping to add on a pair of your waterproof pants at a discounted rate (and also because I've been busy/under the pump, a bit).
In terms of sizing, I'm 6'0 with an ~33" waist and I think an M size chest. I'm leaning towards the large (L) size. Does that sound right for me? Are the size measurements of the jackets, or the person? Are the waist/chest/sleeve measurements at the usual spots?
Would it be possible for me to add on a pair of the pants? I'll probably need to double-check sizing for those as well.
Thanks/All the best,
Of course. Your survey requested two grey jackets. We emailed you a copy.
Could you share me the survey I submitted. Got to check if it true that I ordered 2 times the same colour.
Hi Emiel and Alexander,
Thanks for the kind comments! We're stoked you like your jackets.
Of course. Email sent.
hi, I need an invoce :(
it needs to contain
items and count
value of goods
price of shipping
Can you send to my email? harnod75 (at) gmail
Fit me perfect!! Ty guys
Just picked up mine! Still a bit stiff but I hope that will wear off once I start using it. Other than that great work guys. Great fit and outside material!
Hi Neil and Gustavo,
Yes, all orders have shipped. Sending you both your tracking numbers.
Hi, i haven't received any update or guide for shipping, could you help me with his?
You've got it!
Still waiting for your reply on my DM. Thanks.
Received my jacket in Australia, thanks!!
Hi ainJHEL and Martin,
Thanks so much for your kinds words! We are happy your jackets are serving you well!
Got my Zip Up yesterday (ordered via Indiegogo this time). Again very happy with its quality and fit. Good job guys! :)
Our jackets arrived today and they look and feel awesome.
Great communication, excellent quality, and timely shipping.
Although we still need to pay additional 46USD for Customs Fees for 4jackets here in Sri Lanka, it was well worth it.
So glad we have backed up this project. More power to MINIM.
Will look forward to your next Kickstarter Campaign.
Email sent, thank you. Backer 619
Great to hear. Thanks for the feedback!
We’ll send you your tracking information. We’re happy to give a full refund if it doesn’t fit you. We just ask you cover return shipping.
Sorry to hear that. Go ahead and send us your backer # to firstname.lastname@example.org. We’ll send return instructions and will provide a refund once we receive the product.
Just got mine fits well but the arm holes are quite big, maybe on your next version you can put velcro or elastic on sleeve. Thank you for keeping to your timetable to some projects are delayed for months.
I have not received mine yet...I am a little concerned on how the fit will be considering some of the comments I have read. What is the return policy if the fit is not good for me?
My husband and I got our zip up jackets. The fit is terrible for us. The bottom of the jacket (waist) is tight and the rest of the jacket is soooo huge! I got a small and he got a medium. The arms are long and the arm holes are gigantic. My husband also doesn't like that the zipper is on the wrong side for him. Can we please return these for a refund? We really wanted to love these, but the fit is so awful.
Absolutely! We have extra product in stock and can ship immediately. You can find them on our website: www.minimgear.com
Sorry to hear your jackets don't fit. The XL is 1.5 inches wider than the L. If you'd like to make an exchange, send us a direct message and we'll be happy to help.
Body fits well, arms are short. (Ordered a L pullover and zip). If I return for XL, how much wider is it? Don’t want to have to choose between baggy body or short arms. Thanks
I'm really looking forward to this jacket; just in time for Spring, although we got surprise Winter weather here in Pennsylvania! One question. I ordered the black zip-up, but later decided I liked the grey too and it became preferable. I didn't want to cause an issue trying to change it because I really like both colors, but once I receive the black one, assuming that I am satisfied with the fit and quality, what would the timeframe be to order a grey one too? Is it something you would be able to ship in the near future or would I have to wait another 3 months for production? I'm looking to use them in the Spring and I wouldn't mind having both colors.
Fantastic! Thanks for the feedback.
We are shipping out all the orders this week! We're halfway through so far.
I just got mine today and it looks great. Thanks!
Hey did you send the jackets already?. Winter is coming haha
Greetings and i hope everything it's ok :D
Looks like we don't have your updated address. Sending you a direct message.
Hello, We moved a month ago. How do we know if you have our updated address? Thanks, Tom
Yes, everything is still on track. We should receive the product within the next few days.
You can see our latest update here: https://www.kickstarter.com/projects/minimapparel/method-the-rain-jacket-that-feels-like-a-sweatshir/posts/2116194
Hi, UK Backer. Supposedly a March delivery? Is it still on track? Are there any delays?
Peera: Yes, it is unfortunate that UK customs are that high.
Martin: Thank you for helping clear that up! It is great to hear you're enjoying your pullover. We will definitely keep this in mind.
Gadgetstorm: Looks like you're pledged for March delivery. DM sent.
@Martin: Thank you Martin. Appreciated. :)
@ Peera: It is. If you're importing goods from outside the EU you are always charged with taxes and (depending on value) custom fees.
@Minim: Received my pullover about two weeks ago and am really happy with it. Great product! :) The only thing I am missing, is a little locker loop. Maybe you could add that on future production runs.
I'm Backer Number 200 and I lived in the UK.
I have to pay an extra Fee of 22.31 pounds as a custom charge to get my item.
Is it common?
Backerclub backer here, wondering if reward has shipped to Western Australia?
We're checking into this. DM sent.
So sorry to hear that. DM sent.
Hi, will go on a 6 months trip soon, would be great to get mine before for this. Is this possible?
Anyone in Singapore here, can make an exchange with me, mine is the jacket, L size, like to change to a M size.
I’ve receive mine, and I would like to make a purchase of it, how do I go about it?
Hi, what is the status of your international shippings. I expected my Jacked in December but still have not received anything?
Thank you for your help.
Looks like you backed for the March delivery. We will let you know when your order ships!
Sorry your zipper is bothering you. Sending you a DM for an exchange.
Nice jacket except for the zipper. First, it's wrong handed for men. At least in the U.S. More troublesome is that the top ends of the zipper are very jagged and dig into my neck. Not at all comfortable. Any suggestions?
I live in MADISON, WI USA and I haven’t received mine yet. I’m getting excited.