Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@mime Happy to hear back, thanks! Can you please get in touch with me by email to confirm the mailing address and details re: tracking etc. ? I'm wary of the reliability of the postal service... Thanks again!
@Stephane: We did send out a replacement but we'll send another.
Hi, i was told i would get a replacement for the defective base i received. It' s been about 2 months, daughter still waiting to finish this.... Frustrating plz don 't let us down ! Thanks
If any backers still haven't received their MeArm Pis please email firstname.lastname@example.org and we'll sort things out. This is also the best place for any support issues for those who have received their arms.
I have not received my meArm yet. Who do I contact?
@neil - have updated over on the group
@jonathan carpenter - sorry you haven't received yours yet - we've put you down on the list to get a replacement sent out.
Question repeated from the MeArm Google Group:
I've been unable, by using the terminal via SSH, to find where files that I have written are stored.
Also, as it might shed some light on this issue, what is the structure of the nodejs interface? A typical web service running on Linux houses its files in /var/www or some variant thereof. Nodejs seems to be a different animal altogether. Does anyone have a good link that explains the operation and structure of nodejs?
I just realized I haven't received my MeArm Pi yet. I submitted a case on your site support.mime.co.uk site but I don't know if it it worked because I did not get a ticket number or a confirmation email message. Can you help? Thanks.
Received mine. thank you very much.
Up & running; nice design - servos running a bit hot; looking fwd to the programming
I have confirmed my address via direct message as well as help desk e-mail sent to me.
I have confirmed my address via direct message.
I received a reward yesterday Japan. Haven't assembled it yet, but thank you first.
@Jogy Sam James sent the following response 17 hours after your email on the 8th of Jan "Sorry to read you haven't got your Mearm Pi. It was sent on the 27/10/17 so it should have arrived by now. As such, what I'm going to do is send another pi out to you via Royal Mail Tracked and Signed. Please could you confirm your address for me?
James from Mime Industries "
@Paul - Sorry I might have missed your late response, you will get the arm. I'll get James to send it out today.
@Neil - Sorry just found your ticket in the system. Check out the new software download at http://downloads.mime.co.uk/MeArmPi-latest and we'll probably get you another new servo!
@creator, I have submitted issue via support.mime.co.uk site but until now no response or no package yet. please advise.
Did anyone else miss the original Survey that including shipping instructions? I did... filled it out December 22nd. Still waiting to see my MeArmPi kit. My daughter was so excited when i told her about it. But now know just wondering if I'm going to get it or not... Hoping I didn't donate my backing money...
Hi - just wondering if anyone has had a chance to look into my frozen servo issue - sent several support mails over past couple of weeks but no reply. Really hoping for a solution
@Benjamin Gray No problem. It got sorted out. I received my MeArm Pi today and looking forward to start building! Thanks!
Got it working, it's just very stiff at the moment so need to loosen some of the screws in the joints and tighten some bits that are loose.
Got my replacement base board and the top half and pi screw into it perfectly now. Thanks guys!!
I am also waiting (Germany). Any updates?
Still waiting for my reward, is there any tracking ID, please?
Also Bas, apologies for the delayed reply, we did have someone in the office over Xmas and New Year but they managed to miss your first email that was sent on Xmas Day.
Thanks to everyone for your continued patience. We've dealt with everyone who's not received their reward and contacted us through support.mime.co.uk
We're now going back over all comments on here to double check that we've not missed anyone out. If you haven't had a response or messaged us through support.mime.co.uk please do message us through support.mime.co.uk and we'll get you sorted quickly.
Update: Just received word from support with a solution. Thank you for that!
Still waiting on my shipment here in The Netherlands... No response on my two inquiries by e-mail...
Still waiting for my reward in japan.
I still waiting and waiting and waiting....
Still waiting for my MeArm Pi. Should have been a gift under the x-mas tree...
Got ours a week ago and have the following notes for those building.
1. Handle the parts very carefully! The pieces with teeth/springs broke off very easily. Still able to build, but had to use some creatively placed shims to firm things up.
2. Power the HAT not the RasberryPi. Once assembled there are two USB power plugs one on top of the other. Power the top one that goes to the HAT(the board w the control sticks). If you power the RasberryPi everything will look like it works, but the servos don't get enough juice to run so the arm will not work. There's nothing in the build instructions that indicates what to power.
3. Haven't figured this one out yet, but two of my servos are out of calibration. The Left servo is off by about 30% and so impacts the range of motion of the arm(too far back and not enough forward). The claw servo is also out of calibration so that the claw when fully closed still has a 1.5cm gap. I'm not sure how to fix it.
4. There is pretty significant servo jitter/chatter out of all 4 servos. No idea how to fix.
5. There is a google group for troubleshooting. https://groups.google.com/forum/#!forum/mearm
Apologies for any and all still waiting. If you could message through support.mime.co.uk we can confirm addresses and arrange replacements.
Next time we'll budget for tracked shipping, this feels like a lot haven't arrived but I suppose we did send 800 or so!
Not received mine in the UK yet, contacting support.
@david brown: Any joy? I stopped watching comments for a while, sorry.
Took me about an hour to assemble and was an enjoyable process, much better then the hundred screws and nuts from the original one. Had a couple of minor issues with the servo horns. The joysticks work but nothing shows up for the WiFi login - will have to troubleshoot more over the weekend. Me and the kids are excited to finally get to play with it!
Not yet received in UK. Have sent PM.
So there is hope to receive it before the x-mas Holidays?
Happy tinkering to all of you!
Received as #187 in Denmark today
Just to give folks an idea - Mine arrived yesterday (Standard MeArm Pi Kit with a Pi Zero W) Pennsylvania, USA. The box's corners were a little banged up since it was just inside a bag but no real damage to the box or contents. With the holidays, not sure when I'll be able to put it together though.
Haven't received the arm yet, backer 477. Any chance of an update?
Hi, today, i wanted to start building the MeArm Pi that I received in October but I stopped at step 3 because one of the pieces (Part #2) broke... I am very disappointed because the plastic seems fragile and easily break. What can I do ?
Hi Guys! Do you think all orders will be out before Christmas?
Are you shipping to Australia yet? Still waiting for mine to arrive... :S
i understand you may be very busy but i am still waiting a reply from support even just acknowledgment of receipt of email please
Mine just arrived in the uk today, thanks �
Just got mine in the post today! The oft mentioned packaging is nice but hardly post proof and the bundled PSU box was properly mangled by Royal Mail. I'm hoping it's all still going to work. Maybe a post-proof outer container rather than a plastic bag next time guys? This is not a t-shirt! Good work otherwise.
@David: Please email us at email@example.com and if we can't troubleshoot what's going on we'll get a replacement HAT sent out to you.
Neil , not a power supply problem as now tested with official P3 power supply, i check all servos are connected correctly as per pictures and now at a loss what more i can do ?
@david: The surest sign of a power supply problem is a system crash right after you type in the server startup command ( sudo node ./server.js ). If you have remoted into the Pi with (say) SSH, your session will drop, and you’ll see the lights on the Pi flashing as it reboots. If the Pi runs ok without the HAT on, well and good, and another clue. Your new plug pack should be advertised as “Pi 3 compatible”.
Neil :( sadly mine are plugged in the right way round i'm just waiting for a delivery of a new power supply then maybe unplug everything and test servo's not in the arm