Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi, When I receive my pledged items?
@Jill Y, one of our support team has sent you a private message on Kickstarter. We required a little bit of info from you. If you could get back to us we'll make sure your units are dispatched without further delay. Thanks for getting in contact with us. :)
I have never received my shipment. Is there a way for me to check where it is?
I have not yet received my light
I have not received my lights. How do I go about tracking them down?
Awesome lights. Have been testing them while walking the dog for 4 weeks and I‘m amazed.
Good work, guys 👍
Hi All, thanks again for contacting us. Once again we have emailed you all individually regarding your non-delivery. Please check your Kickstarter inbox's.
If you still haven't received your lights please email us directly at firstname.lastname@example.org with your backer number, KS backer name and KS registered email. Thanks ;-)
Hi there, I received my order earlier.
But out of the 2 units (one white and one red) I got only the red one really works. The white one isn’t very sensitive compared to the red, which needs to be shaken hard to get any light.
I live in Hong Kong, is there any chance i can ship the white back for a replacement? Thanks.
Never received my order.
Thanks ! Just ordered another set for my kids . Great product !
@Tom Garrett, wonderful news! You can pick up our lights on our website.
My lights turned up and are brilliant ! Where can we get some more ? I'm based in the UK .
HI All, as ever our customer service team have contacted you via either KS email or direct to your email addresses. Please check. Thanks :)
I have not received anything yet :/
Relieved to see that some people have received their lights- unless they are also scams? I have not received mine and have not had any replies to my numerous emails. Have I been conned or has there been no delivery to the UK yet - despite what the emails have suggested?
Hello, my light haven't come to Norway either..
Tom, I've relocated but I'm sure I've neither received it at my earlier address or redirected to the new one. Is there a chance that you can provide a tracking number for my shipment? Thanks !
Got it and really like this lovely unit, perfect for my early morning jog.
Thanks and can't wait for the next project of your team.
JAmes Priest, have not received the units. Could really use them as my dogs and I are headed to the woods.
Hi. I report as well that I did not receive any shipment. I am from Europe, Slovakia
OK, so I received the lights a while back but the weather was crap and I was busy with other endeavours...
Now I've had the opportunity to use them a couple of times and I think they're awesome !
I enjoyed the 1st gen and I love all the improvements this one brings.
Excellent job guys (after another well-led campaign) !
Can't wait to see what you come up with next time !
All the best,
Hi @Sam Headland please check your inbox one of our support team have got back to you
I haven't got my light yet.
Thank you all for your comments regarding deliveries, our team are answering you all individually so please check your Kickstarter inboxes. :-)
I'm still waiting for my lights.
I have not received mine. Thanks
It's seems, no receive in Europe.
Do you you have the tracking numbers?
i'm said, im'not received mine either.
I’m from Germany
Please send ist.
Not received mine either.
I’m from France
Unfortunately nothing here either. And for the life of me I can't log into backtraq to doublecheck anything. :(
Hi I haven’t received mine in the US either
Not received mine either, also UK. Thanks.
I haven't received my light, I'm in UK
I also haven't received mine in Austria.
Where could it be?
It's all good now.. Thanks for the quick response time, Tom! Keep bringing the light even in the darkest places of the universe!
I haven’t received any from the Uk.
Are you sure it is on it's way ? I am in Hong Kong but still got nothing.
Hi I’ve still not received mine.
didnt recive anything here
I've got mine, thanks!
I receive my in Miami, God quality and excellent customer service
Florida has not received either
I have not received my lights either
Still haven’t received the lights. Can you please enquire into my order to see where it is.
I haven’t received my lights as yet, please can you investigate why?
Mine arrived in Norway last week sometime, but as I've been away for work I only got my hands on them yesterday. First impressions are excellent! They feel like such a quality product, and with good sensitivity.
Since I live in the far north, well inside the Arctic circle, I'll only get about three weeks use out of them before it gets light 24/7. But since I can look forward to a solid six months of daily use for years to come, I really don't mind. I just wish I'd ordered more :)
Got mine last week in Switzerland. As perfect as the first series, thank you!
Received in wellington New Zealand! A nice upgrade on the earlier version. Now getting dark in the morning so I’ll be testing these on my morning runs. Thanks
Received today in Melbourne, Australia.
They work better than expected. Can't wait to see the response from my son.
Thank you for a great product. Looks like your persistence paid off. Well done.
Big thumbs up on the packaging too.
I haven't received, South Florida (US).