Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
The plastic clingfilm on the solar panels is removable (but I will wholeheartedly agree with you that it is a major pain to remove). I'm going to work with the factory to see if we can get a less clingy film or do away with the film entirely.
As for the charging behavior question, that is a little more complicated. I've covered it a bit in this FAQ:
The wildcard is how much power is available in February where you live. If your ReadySet is getting enough power from the panel to charge each day, the ReadySet should not go into deep sleep mode. If the amount of available power is below the threshold to start charging, however, after 48 hours your ReadySet will go into deep sleep. You'll need to press the button again to wake it up and start charging (If there is enough available solar power).
I'll create a support ticket for you and continue the discussion there if you have further questions.
Just a quick reminder - if you are looking for support with your ReadySet, please use our support pages (https://fenixintl.com/support/).
We're checking back on this project on a sporadic basis, but if you want quick feedback please submit a support ticket (https://fenixintl.zendesk.com/anonymous_requests/new).
All the best,
One more quick question... is the plastic on the aluminum frame supposed to come off or stay on? I started to peel mine off, but it didn't come off too well.
I got mine back, but it doesn't seem to charge unless I am home to push the button. During the week, I place the panel in a sunny spot when I leave for work in the morning, but the battery has no energy when I come home in the evening. On the weekends, it charges if I push the button after placing the panel in a sunny spot. Am I doing something wrong? Shouldn't it charge without me having to tell it to?
I received my ReadySet and tested it all good, I wish Fenix International a very Happy New Year! but I won't wish you success because that's guaranteed! you have it all, great product, professional communication and awesome customer care. what else a customer need?
For some reason we are not getting email updates when folks post comments/questions on our Kickstarter page. We're looking into that, but for the most prompt response to your questions, the best ways to reach us are as follows:
• For questions on using your ReadySet, we recommend reviewing the manual and our online Support Page first (https://fenixintl.com/support/). We’ll be updating the FAQ as your questions come in. (Thanks again for being our early adopters!!)
• If you don’t find the answers you’re looking for there, you can use the “Support” button (on all of our website’s pages) which will bring up a form for submitting your questions.
• Similarly if you have shipping or other questions, please use the "Support" button on our website, or you can enter your question directly via this link: https://fenixintl.zendesk.com/anonymous_requests/new
Thanks and Happy 2013.
Hi Mr. Shantyboat,
All your ReadySet needed was a software update.
Got mine back. Looks like when i sent it. Anything done? I charged before i got a note saying be sure not to. Battery replaced? All is fine?
Thanks for the great review! We've just shared your link on Facebook and Twitter.
If you're interested in our Velo Bicycle Generator, signup here for New Product Announcements to be among the first to know:
again, loving the kit. can't wait till camping season start next spring to really use it. got a quick review up over at: http://www.tech-recipes.com/rx/32992/review-fenix-international-readyset-solar-kit/
just waiting for the bike kit now :)
Received my return package via mail carrier at 3:15pm on 12/15 dropped off at FEDEX at 3:32pm minutes after they officially closed - thanks kind FEDEX clerk. Here's hoping for return package before Christmas so it can go under the tree!!! BTW - great detailed packing instructions!!
Thanks for your question.
Those affected by the charging issue have received notification emails regarding how to resolve this issue.
If you can please go to our Support Center at http://fenixintl.zendesk.com and submit a support ticket with your serial number, we can confirm whether you are affected.
Hi, I like my ReadySet kit but I want to make sure that mine isn't impacted by the charging problem. A friend has a ReadySet that doesn't charge anymore and he was told that there is a firmware problem. I'm planning a trip and taking the ReadySet. How do I know if mine has that problem? Thanks.
We apologize for any inconvenience the issue you're experience may have caused. We will be sending you an email soon with information on how to fix your problem.
My kit plus panels arrived, but not before an email warning me against charging it, due to a firmware bug. It's nice to have the unit, but I'm not looking forward to having to send it back (if that is required) and wait for it again before I can try it out. Nice packaging though.
Mine arrived.... two solar panel version. Looks great!
Thats excellent news. fingers crossed. thx for the update, really appreciate it.
Xenatos, there is a chance we will ship your ReadySet this week. This could mean receiving your package by Dec 4.
Is there any chance I will be able to get this by the 4th of Dec?
Oh oh this is cutting it real close.
hope fully can reach my place before the 5th of Dec.
After that I wont be in the states already, but ppl will be ard to get it.
But that means International delivery instead of part of moi luggage... :/
crosses fingers and hopes things will get through just nice.
Thanks for the updates...will you pls send me an e-mail if possible when you ship my Ready Set kit with the extra panels? Or if you post here when they have shipped I can take a look...thanks very much!
Congratulations, Just received my readyset today, you shipped on time and a great product, high quality and usefull, accesories are great, Thank you very much and good luck!
For those of you who ordered an extra solar panel with your ReadySet Solar Kits, we are waiting on those extra panels to clear customs (could take 1-2 weeks). Then we will ship out your full orders as quickly as possible.
Thanks for your continued patience!
Oct Came and Left...
its mid Nov now.
Where art thou Ready Set?
my Enclosure for the readyset is ready...
I am ready... and so are my friends all waiting to see this wonder I have been excited about...
Will this become a Christmas Gift to myself instead?
Hoping to get Update 16 soon... with good news.
Hey guys! Just checking in..Have not received anything from you..so I thought I'd check on a date I might be receiving my order? Thanks..and hope you're both doing great!
As you may have questions on your ReadySets or shipping logistics, we've posted an Update to let you know the best ways to reach us. Please visit http://goo.gl/XBOn3 for details.
Brian + Mike
As a startup we are still refining our USA shipping process and there was an issue with your unit only. We apologize again for the inconvenience and are doing every we can to avoid this issue going forward.
Not good to say a time-sensitive delivery was sent out and now saying it was never sent.
got my kit and love it!! thanks so much and love the great communication too.
Hi Healthy Rainforest,
I've sent you a direct message on Kickstarter. We apologize for the delays and look forward to resolving this issue with you.
Disappointed in lack of tracking number and response to urgent inquiry, despite notifying you in advance of the tight timelines to get the sample for testing West Africa. Hope your communication and delivery is better in East Africa...
Thanks for your excitement in helping follow up on delivery dates. We've just sent out an update (#13) with info on ReadySet delivery.
Peter and the Fenix Team
Mike, Brian we can see you log in every day (just have to click on the see full bio link). Not asking for a Spielberg production on the update, just a few words as to how things are going. Yes, updates can include good and bad information but communication is key. Since you are outsourcing to China and national holidays occur in October (based on what other projects have said) you are already behind on your production schedule.
Many of the negative experiences on Kickstarter relate back to the lack of communication from the project leads. On the surface you have a fascinating project and the application for remote areas was a big reason for my support. But, without communication the backers get restless and thoughts turn negative.
It's now mid October without a peep on progress, ship dates, tracking, etc. . Just a quick update will calm the nerves of many of us - especially the winter campers among us. When you said October shipment for early adopters did you mean October 31st? If so say so. You have created such a buzz with this project and then near silence; an update is sorely needed. TIA
An update on the shipping would be nice. If you have production snafus/delays, please let us know.
Echoing Larry, even if a backer is in no rush (I, for instance, am in no rush) the Google Docs submission doesn't produce a receipt.
No word for almost 2 months from the project leads. So how are things going? Is production on track? Since you did not use the Kickstarter survey process but Google docs instead did you receive information from all the backers? How do we know our responses were received?
Since Kickstarter is not a store, but more of a process/journey, an update every 2-3 weeks is always appreciated. It allows the backers to get a sense of what is going on, and makes us feel as we are part of the successful outcome.
oh yeah! its october!!!!! im excited to receive my readyset kit!
Happy October! Just checking in to see if we're still looking at receiving you product this month? Thanks very much..and will you also check to make certain you received my information for shipping?
Will you be sending out tracking numbers with your shipments? Hurray it's October 1st!!!
Hi Tara - We sent it via Kickstarter so it should have come to your Kickstarter inbox. We just sent it to you via email so hopefully you got it. Send us a message if you didn't. Thanks!
You said you sent out a form for shipping addresses Wednesday. If that was by email, I didn't receive it, or inadvertently deleted it, so please send again. If by mail, I'll anticipate getting it shortly. Thanks.
Hi Frank! Yes, we have you down as getting a ReadySet Solar Kit and a second solar panel. Let us know if that's not what you got. Thanks!
When you get a chance please add my name to the list of backers. Thanks
Great! Thanks Cheri and Joseph. We made a note and are so excited to send you two solar panels in addition to the ReadySet Solar Kit!! Thanks for the suggestion, Cheri. And love that you're getting two ReadySet Solar Kits too, Joseph. Exciting news all around!
Hi. Just backed your awesome project. Can't wait to get two ReadySet Kits & two extra panels
Just added the extra $85...so..three solar panels please.....I appreciate the work you guys are doing..I sincerely wish you the best with your projects..
Hey Cheri- We're back with an answer to your request! If you want a third solar panel then please add $85 to your pledge and send us a note so we can just make sure to track it on our end. Feel free to send us a message if you have any questions. Thanks!!
Thanks for getting a second solar panel, Cheri! Nice!! And we like that you're thinking of getting a third one. Let us think about the discount and we'll let you know. THANKS!
What about giving your backers a great deal for a third solar panel if they have already purchased the second at $95.00? I admire your project...and what you guys are doing to help the less fortunate in Africa very much...but perhaps the third panel for $50. Or ????