Shipping Status Updates by Region! Updates on Replacements! New Support Email!
How are we doing with shipping?
Most of the shipping is completed. We are awaiting the last 100 or so packages to go out, we expect them to do the last wave in the next week and for USA shipping to be completed by the end of the week.
Shipping for basic packages of Petrichor are completed. Joint Moa shipments are of course not done yet. We are awaiting confirmation from APE on when this is done but it should be quite soon. More info on this in the next update.
We've been told by Funagain that the Canadian copies have been sent to Snakes and Lattes and should start going out to backers by the end of the week. The last solid confirmation we have is that they are in transit to Snakes and Lattes.
Rest of the World (Non-Asia)
These parcels have shipped or are shipping from the USA shipment. They will, of course, take a bit longer than the USA shipments.
We have some unfortunate news to share on this matter. Boarders Tabletop Cafe' received the packages with the games, however they have stopped contact with us immediately after picking up the package. We have been trying to reach them through various means, however it seems that it is unlikely that we will get to them, and we are considering this cargo (along with our downpayment for fulfillment) as stolen by Boarders Tabletop Cafe', and therefore lost.
We are in contact with various other companies and people who are affected by this to see how we can react to this unfortunate event. We are not the only creator being affected by Boarders right now.
This is quite a tough nut for us, we have lost almost 20,000 USD in market value to this event. But, DO NOT WORRY, the backers are not the ones who will be paying for this. Asian backers will still get their games.
So what's going to happen now?
Petrichor is sold out, which means that we cannot ship copies from other depots to replace the stolen Asia copies. The ones we lost were the only ones we had. This means that we will have to do another print run especially to be able to replace these lost copies of the game. We are already in contact with the factory and have started the process of commencing with the print run, and we will be meeting with the factory a number of times this week. We will not, of course, be asking for extra money, this will be done fully at Mighty Board's cost.
What we do ask for is your support and a bit of patience and time. The print run will commence and the games will again be manufactured in China, which means that it will be much easier to get the games straight to backers as soon as they are hot off the press, as the games would be close and do not require long periods of freight transit. We will work hard with the factory to make sure that we get these games to you as soon as possible, but understand that production lead times (usually around 40 days, at least) do still apply, as well as other lead times for processes and labor.
If you have any questions or would like more details please get in contact with us via email@example.com.
That's also the main support email from now on.
firstname.lastname@example.org is our main support email. If you need help about anything, you will get the fastest response there.
And what about Replacements?
If you have issues with your copy of Petrichor you should use this from to let us know what the issue is and what needs to be replaced.
We are processing these in batches. The first replacement list for the EU shipment was sent out to Happyshops today and will be fulfilled in the next few days. For US shipments, we will start sending replacement batches as soon as all of the main shipments are done. Please note that we will not reply to every request from the form, we will only get in contact with you if something is not right or if we need further information. Otherwise, if you get no answer, you can assume that your request will be processed and sent with the next replacement batch (usually around one a week, depending on volume of replacements).
We hope that those of you who have gotten the game are having a good time with it. If you played the game, it would be awesome if you could share your thoughts on BoardGameGeek, good or bad, we are listening and would love to hear your opinions of on the game.
This is it for today! Wishing you a wonderful spring, and a lot of Petrichor!
- Mighty Boards