Metal Rail Update
Hello all KickStarter and Extension Rewards Supporters,
A large part of our summer and early fall has been dedicated to shipping remaining KickStarter orders for all ABS rails. This is why no stock has been available for public sale until recently, as we are finishing up large ABS rewards backers with the run from our manufacturer in October.
Our other focus had been streamlining production of our metal rail line. The anticipated August launch for our metal rail system extended into September as we underestimated the amount of time for packaging and assembly. We’ve taken the necessary steps to increase work efficiency and add man-hours, especially since part of our product is hand crafted. In late September we sent a few samples geometries to one of our well-respected backers and they found a connection issue with the power getting to a specific point. Rather than send out rewards only to find out this issue would persist, we decided quality control and product functionality is more important for the consumer.
We took these results back to manufacturing in early October to make an alteration to our mould that guarantees our metal product will not incur any shorting. Moulds typically take 15-30 days to retool. We will have it back shortly and from then we need a couple of weeks for production runs and packaging.
We know everyone is frustrated and we share in that frustration, especially when we invested so much time and labor and still had a minor tweak after a year of consistent focused attention on design and development. The very good news is that our modification actually cuts our overall production time in half. This will allow our products to be made and kept in stock at significantly higher levels. It will get you your rewards sooner and you will have a 100% working product with every connection.
We also know there is a growing frustration for the lack of an update and communication. For this we apologize and will get back to individual email correspondence. We do receive many emails and communicate to as many as we can. We are a small company and sometimes our communications can pile up, as we are the same people creating the products daily. We do not mean to miss anyone who writes, if we do or if we see a post online, we will reach out to them in the background.
If you personally know us for the last decade at events and shows, and many of the backers do, you know we are 100% committed to the success of our products. All backers receiving their rewards have had some type of extras based on your pledge levels sent from us to you with your backer rewards as a thank you for your patience. While many of you hear the frustration from others on social media, what you do not see are many follow up comments from supporters who have received their rewards expressing happiness with the quality and extra rails. We know that our actions speak louder than words and you’ll be happy with your rewards. You’ll receive another update once our mould is ready and production runs occur.