Important update for carbon fiber orders
Hey lasciviously patient awesome backers, some good news, some bad.
Backers that ordered a ring with a carbon fiber inlay cover will be shipped a non carbon fiber ring as part of phase 2 and you will get a voucher for a free carbon fiber ring when they are available.
eTLDR; Basically we're as tired as you are of these delays so we're sending each backer who ordered a carbon fiber ring a non carbon fiber alternative. This means we can ship the majority of the remaining outstanding orders.
Sorry for this update but we are having to make a pretty big decision about the carbon fiber rings. When the material arrived at the factory and we were able to run final tests, we discovered an issue where the fiber became so faintly visible, it was almost impossible to see any detail. This obviously doesn't match our initial prototypes or your expectations.
Here is a pic of what happened when we applied the clear coat. No clear coat on the left, clear coat applied on the right:
The reason for this is the material is slightly porous and as it is compacted by the weight of the clear coat, the material loses its 'depth' and therefore the contrast between light/dark.
There are no words that described the tone in both the UK and China when we made this revelation, it's devastating for us to have this awful gotcha at the final leg of our production. We're completely tired of delays now and we really want to get rings out to you guys so we can get feedback, improve the ring and release more awesome goodness.
For those who have ordered a ring with carbon fiber, we are proposing these steps
1) Backers that ordered black fiber & black inlay cover will have the choice to replace the black fiber inlay cover with black, white or transparent.
2) Backers that ordered black fiber and any other inlay cover color excluding black will have their black fiber inlay cover automatically changed to black.
3) Backers that ordered silver fiber & white inlay covers will have the choice to replace the silver fiber inlay cover with black, white or transparent.
4) Backers that ordered silver fiber and any other inlay cover excluding white will have their silver fiber inlay cover automatically changed to white.
5) Stealth bomber rings will be changing back to their original design of black metal with black inlays.
Here is a picture of each inlay cover for reference:
We will still begin phase 2 shipping on the 7th of march and hope to have it concluded in 2-4 weeks.
We will continue to develop a carbon fiber inlay material and our target goal is to have this available within a 6 month time period. Should we fail to hit our target goal of having the carbon fiber rings completed and ready to order within 6 months, you will still receive a voucher for a free ring from us.
What you need to do
If we need you to change your ring inlay choices we will email you within the next 24 hours to ask you which design you wish to chose from. We will only email you if we need to get a change from you, we will automatically be processing the majority of the changes required.
Please ensure you have added firstname.lastname@example.org as a trusted contact in your email program. Please do not email us unless we email you requesting a change. We will use the email address you used on Kickstarter.
What we ask from you
As you are probably aware we are a small team working on this. Due to this happening we are going to have a thousand and one things to do over the coming days. If you have a question please pop over to the forum where there is a good chance your question will be answered quicker than through our support channels. We also invite you to vent any anger and frustration there, we'd do the same, the hope is that by going through both trials and tribulations together we're stronger as a community.
Finally we'd like to apologize for this change and the delays, it's been a brutal few months wrestling with this carbon fiber issue and we really do appreciate your patience on it. We listen when you tell us you want the ring in your hands, you wanted in your hands four months ago and so did we. With this being our very final delay in production (everything else is done and triple-tested we should begin shipping again from China on the 6th and with you within 2-4 weeks.
Thank you for being patient, we recognized how privileged we are to be able to bring this ring to you guys and we're truly grateful for your support.