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Hi, I never got an email to receive my rewards????
Hey, I did a $85 pledge why didn't I receive anything yet? No code whatsoever?
What happened to the extra copies backers who payed 45+ were supposed to receive? And the soundtrack? and the Art book? I had a look and can't find anything on steam or anywhere.
We planned for December, but the art book is going to take a bit longer. We've had to shift gears and focus on the creation of a custom database, which we've recently completed, to keep track of all the backers and their respective rewards.
The digital art book has a rough layout at the moment and will need a lot of love before we can call it ready for delivery.
The good news is the database is finally complete, so we are loading in reward keys and putting it through QA now. If there are no kinks, we will be able to not only get out more rewards, but also put our focus back on the digital art book.
Stealth Studios & Team ZPG
did I miss the artbook link? Just asking because in your answer you told me early December:
The art book is 'planned' to be delivered in early December.
That was a poor attempt at a excuse, if you ask me.
I backed this FOUR YEARS ago, at the $25 tier. I was supposed to receive: 2 copies of the game, 2 Kickstarter Exclusive in-game weapons: "Steeltooth" the double chainsaw bat, and "Jawbreaker" pistols, Kickstarter Exclusive in-game shoes (not glow in the dark), bonus xp reward to save up or spend in the shop and "an in-game care package to help kickstart your Zombie Playground adventure".
As far as I remember, I just received one Steam unlock code for the 'Closed Alpha' build (like two years ago). As of March 2016, a few rewards were completed and ready to deploy as DLCs (including tier $20). I never received those, I can't seem to find the DLCs for them on Steam either. Other rewards were still in the works (the Kickstarter exclusive weapons from tier $25, for example). 8 months later we still have no news about those. I never received an additional copy of the game.
Unless Alienware paid you $150,000 (which I doubt), you're just pissing on your 1,418 backers who paid $15 each to buy the game. A game that suddenly was given away for free just a few days after release. It's ok if Alienware wanted to promote your game, but you could at least have waited a bit more after release (a bit more = a couple of months, maybe?) to give it for free. "Who are we to stop them?", are you serious?!?
I would say you also pissed on me as a backer, but I still can feel the rain since I'm missing almost all my Kickstarter rewards. The ones I never received, and the ones I don't even know if they will ever be finished.
If I could go back in time and tell myself "don't back this project, just get it for free 4 days after it is released on Steam!" I would do it (as a lot of your backers would do). How in the world can you even think you did nothing wrong...
Hi Stephen "Stoidbs" D & Sergio Bayarri Gausi,
We hold our KS backers in highest regard. If Alienware decides to purchase copies and give them away, who are we to stop them? It's definitely not a slight on you guys.
Yeah what the actual fuck devs?
Pretty shitty situation.
Scummy move and I guess I'll write off these devs going forward..
Funded: June 27, 2012 (Estimated delivery: 2013)
Steam release: 31 October 2016
Game massively given away for free: 4 November 2016 (including DLCs "exclusive" to Alienware)
10,000 keys given out for free. FOUR days after release. I don't even know what to say, except I would ask for a refund if FOUR years hadn't passed.
Please send us a PM here on Kickstarter and we'll sort you out.
-TeamZPG & Stealth Studios Inc
I never did receive a code or anything else for this project. That I backed. FOUR YEARS AGO.
Now that we've completed all but a few of the in-game KS rewards, which we're starting to deliver now through Oct, we'll be focusing more on the art book. It will contain all the images that you expect and love, along with a few yet unseen. The art book is 'planned' to be delivered in early December.
That said, we also have a KS update coming next Friday, Sept. 30. Hang on!
It has been so long that I almost forgot I backed this project. do you have news about the artbook? Have I missed something?
Hi @chris dickson and @Rebecca, we made a quick update on the Steam forums, you can check it out here:
I was a $75 dollar backer (#2928) and I have yet to receive any of my rewards. I haven't heard anything since maybe Christmas last year when I went to poke around your site. Is there something I missed? Any help would be wonderful.
How's the networking coming along? I haven't heard anything in a long while, and I'd love to play this with my buddy whenever that second key comes in.
I have yet to receive an email with a code to the game, it's been a while. help?
I don't normally write any comment on anything.. but..
What are you guys really doing?
I'm not even waiting anymore, this game development feels longer than my baby sister growing up, and my baby sister growing up felt like it was just yesterday when she was a tiny little baby, unlike this game it feels like eternity.
So what you really doing?
If you can't finish it just open source/code and everything and let some people help you.
Jesus ****ing christ.
I'm sure I'm not alone in this, but we might like the KS exclusive rewards more if you didn't plaster kickstarter logos all over them.
I totally forgot about this game and it sounds like its been released already. I have not received any email regarding my codes. I am a $100 tier backer. I would like to know when I'll receive my codes.
Hey Dablue! Just trying to finish up a few more KS rewards then we'll make an update showing most, if not all, the goodies. Shooting for later in the month. And even though our bandwidth is mainly focused on the rewards, we'll have other game updates to share as well. Thanks for hanging in there!
Stealth Studos & TeamZPG
Just wanted to let you guys know that this was the worst $70 I've ever spent. I honestly don't see the game ever being complete. What a disappointment.
We're working on all the reward tiers now; prepping everything for DLC. We'll start posting 'first looks' of some of the goodies starting this week. We are pretty green to the ways of Steam DLC, but our initial tests appear to be successful on putting up an item, downloading it, and being able to equip it in-game. Currently it doesn't want to save itself to your loadout (meaning you'd have to equip it each game you play), so we're trying to figure that one out, but it's certainly not a game-breaker. We had planned to wait in giving out the extra copies until our networking is a bit more stable, but once we start distributing the rewards, we will likely include the extra copies regardless of what state networking is at that time.
Stealth Studios & TeamZPG
It's been a while since I last checked this project but have there been any updates on the reward tiers yet? I pledged the $75 package and haven't received word on any exclusive in game items, Sunny or extra copies for my friends. I do have the copy for myself though.
@Gareth Please send us a PM inside Kickstarter so we can issue you a new code privately.
@Charles Not a problem at all, we're glad you found it!
@Joanna So sorry we missed your comment, please also PM us inside Kickstarter and we'll sort you out immediately. If you'd like to search for your key, check your spam on Sept 8, 2014. Otherwise, we'll be happy to issue you a new code.
-Stealth Studios & TeamZPG
I Pledged at the $20 level and still havent received my key; Have checked the spam folder and everything any idea how I can sort this out?
Hi, I pledged at the $30 and I didn't received my key... Any idea of how I get mine ?
Thank you !
Never mind, it went into my spam folder, sorry about the confusion guys.
I pledged on the $20 level, any idea when I'll get my copy of the game?
I still have yet to receive it. I just really want to play the game already.
Hi, I pledged at the $300 level and I haven't seen anything... No keys, no information... Did you send out the keys and I just happened to miss it?
KS Update is ready, but it's a bit late to post for East Coasters. It will go live tomorrow around 8am PDT. But as stated below, the new build is currently live on Steam, so go be a kid and break our stuff!!
-Stealth Studios & Team ZPG
We tried our best to squash, but now time has run out, so we've pushed what we have live. Please let us know what you think! We're finishing up the official KS update now, so should be up in within the next few hours. Also ZPG is now 20% off on Steam from today until Nov. 2! Please tell your penny pinching friends! =)) <3
So old friend... Are those bugs squashed yet?
Hello, I pledged at the $25 level. I have the game, but I don't think I've received the extra copy for a friend, or any of the in game weapons. Have those been released yet? Thanks
We have an update on tap, but there are 2 nasty bugs we are trying to squash. As soon as they are toasted, we'll push out the game update and, in tandem, give a KS update to explain the changelog.
Haven't received an update in a few months. What's the game status? Is there a new deliverable date?
and how do you send PM?
Hi I never got the key and I checked my email and there was nothing about steam access key. Can you help?
@Pkad, @Justin Luke, @Diana Egea, @Ceetee
Please send us a PM within KS so we can converse privately! Thanks!
-Stealth Studios Inc
I never received a key to activate the game, how can I go about it?
Just the alpha version on steam, congratulations! Got the $15 reward a long time ago but don't remember getting a key, how may I activate this on steam?
Hello again! How can I get my key for steam?
Okay, I feel stupid, how do I send a private message inside kickstarter about getting my key?
I backed at the $85 tier, but I only have my single key from back in september. Who should I go about contacting to get the additional 3 keys?
Don't worry, we haven't forgotten about those rewards. They mean just as much to us as the other in-game rewards. Full disclosure, the digital art book is not completed as of yet, but it will be cool. As you know we have a bunch of content for it, so it's still very much in the works. Unfortunately, we don't have an estimate date just yet, I wouldn't want to make one up. Lastly, you're never bothering us, so please feel free to comment or ask questions anytime.
Hello, sorry for bothering you. When I backed the project I was more interested in the art than in the game, so my question is if you have an estimate date for all the other rewards that are not the game. Like the art book.
You're in there. We just reset your password. If you don't get a reset notification (with new pw), PM us via KS, and I'll fill we'll sort you out!
May I ask something , i tried to login in the site and it doesnt let me and if i put forgot password still tells me that this email is not used but when i go to create membership it says account on use. Please help me ! My mail is firstname.lastname@example.org
I've sent this team a few messages and I've not received any response, so unfortunately I feel like since this is the only place they respond, I'll have to post this here.
I'd like to request a refund since according to the TOS of kickstarter the creator of this project is accountable to refund me if I have not received any of the items that I backed. It's been 3 years. I feel like the team has had plenty of time to get these items to me and I've been MORE than patient. Please respond to my messages.