Survey will be sent November 18th
I need to clarify the process a little. I thought I could send the survey out now, but in fact we have to wait the 14 days Kickstarter requires to validate backers:
"When can I send surveys to my backers? Wait at least 14 days after the end of your campaign before sending out surveys to your backers. Many backers' credit cards fail on Kickstarter, so they give them a week after the end of the campaign to update their card info and lock in their pledge. Then, it takes up to another week to process all cards and deliver the the corrected backer list to you."
We are choosing to use BackerKit since they have a really nice process that interfaces with our shipping system. Here is what to expect:
We will give you a heads-up before we send the survey so that you can watch for it. You will not need to create a BackerKit account to answer your survey. The invitation email will contain a link to your personal survey. It is important to submit your responses as quickly as you can since we need this information to process your rewards. If you need to change your survey responses, add or remove add-ons, or update your shipping information, you can click on the link in your survey email again or request your survey link under "Lost your survey?" on our BackerKit project page. (This page will only start working after we send the surveys out.) Answering your survey will help us get your rewards out to you quicker than sending a message. BackerKit helps us save lots of time by streamlining the survey process, automating data organization, and providing us with pledge management software to make it easy to process your pledge reward shipments. If you used Facebook to log into your Kickstarter account, the BackerKit survey link will be sent to the email you used for your Facebook account. If you have another email address that you'd prefer to use, please message me.
Again, thanks for all your support. We can’t wait to send you your fermenters!