A quick fulfillment update:
All packages bound for the EU are now shipped. You should have received track and trace, but if not, fear not. Please allow a week for your package to arrive
Two pallets bound for the US will leave tomorrow. One for QML (Orlando), one for Ship Naked (Londonderry). By splitting these shipments already in Rotterdam, we will save you some time. We are still later than we hoped though, we apologize for this. It should take about a month for the games to arrive at your home.
Rest of world
Your games will be shipped out this week. If you only ordered one copy of Tour Operator, it will be shipped with a special < 2kg option. This is cheap and fast, but it lacks tracking, so you will have a nice surprise somewhere in the next few days (Norway, Switzerland) or a few weeks (Australia, Israel and other non-European countries).
If you need replacement parts, please be patient until we finish shipping out all games. You can already e-mail your request to email@example.com, we will process these e-mails next week.
We are currently working with someone to help out with e-mails. Until we are finished with this, we still have a (too) long e-mail queue, we apologize for this. Please remain patient, e-mail processing times should be back to a few days soon. It is one of the challenges of a fast growing business! :)