Hi dear backers,
As of today, Narrative Clips have left the factory to almost half of you. As described here, we try to ship them strictly according to order of backing, but color options and your geographical location have also needed to be taken into account.
Highest production rate ever - but still not high enough
This week we have produced almost 4 times as many units as all previous weeks combined! We have tried to speed up the production as much as possible in order to have some margins for the inevitably slower production during the Chinese New Year starting now. Even though this is a major ramp-up for us, and for the factory and our shipping partners, we haven’t been able to speed things up quite as much as we would have wanted. Knowing what the Chinese New Year means in terms of bandwidth for scaling, we aimed for having reached an even higher average production rate at the time of these holidays.
Current production in plain English
- If you are a backer outside of North America and have this week (week of Jan 27th) as your shipping week your Narrative Clip is assembled and on its way to our shipping partner. Expect a tracking code in your email as soon as it leaves our shipping partner’s warehouse.
- If you are a backer within North America and have this week (week of Jan 27th), issues with the US customs have forced us to redirect your unit to other parts of the world while we solve those issues. It’s basically a bunch of paper work and shouldn’t cause any future trouble. Your Narrative Clip is next in line to be assembled and ship.
- If you are a backer of the last two pledge levels (meaning you have next week, the week of Feb 3rd as your shipping week), your unit will be assembled and shipped as soon as possible after the Chinese New Year. This might mean you won’t receive your tracking code as early as it says on your Shipping Page (shipping.getnarrative.com) but we don’t estimate any substantial delay as to when you finally have your Clip in your hands. We will get back to you individually when your unit is in production.
As always, we’re here for your questions and comments. For questions on your individual Kickstarter reward(s), please get in touch with us through support.getnarrative.com and we’ll be happy to help.
All the best,
EDIT: With regards to above, some backers within North America have in fact (for complicated shipping reasons) a unit on it's way to them, despite what says above. If you have received an email saying your Clip is coming - it's coming.