Funded! This project was successfully funded on November 30, 2012.

    1. Narrative_symbol_cropped.small

      Creator Memoto 5 days ago

      Hi @Wesha , like mentioned earlier before, you will have to register for an account before being able to use the uploader. Registering for an account only serves to protect your pictures, and ensure that no one else will be able to access it. The main purpose of the Uploader is to extract the pictures from the Clip, emptying the Clip of pictures so that you can continue to use the Clip. Even if you register for an account, you can still save your photos onto your hard drive and not cloud. Either way, only you have ownership of the pictures. No one else will be able to access your pictures. If you do not prefer this method, please write into support@getnarrative.com and we will see how we can follow up on this. Thank you.// AT

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      Creator Wesha 6 days ago

      @Memoto: then it is NOT the product that I backed.

      From your FAQ:

      Q: Will it be possible to use the camera without the Memoto web service?
      A: Yes and No. Without the Memoto web service you can use the camera but not the Memoto app. You will have to manage and organize all the photos yourself.

      Sooo... how do I use my camera WITHOUT TOUCHING YOUR DAMN SERVICE IN ANY SHAPE OR FORM???

      Give me the damn STANDALONE DOWNLOADER that does not require registration on your damn webservice AT ALL.

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      Creator Memoto on April 7

      Hi @Anthovy V , sorry to hear that! Please write into Narrative support at support@getnarrative.com and we will see what we can do for you :) // AT

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      Creator Anthony V on April 5

      Been wearing mine around for quite a few weeks. I have been worried that the clip wasn't going to hold it securely but it had. Until tonight. Clipped it to my lapel, went to a sporting event. When I got home I reached for it, but the memento was gone. I should not have trusted that clip. Bye bye memento, I hardly knew ya!

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      Creator Memoto on April 2

      Hi @Leon Bryan, we have sent out your clip. You will receive your tracking code soon. You should receive your clip within the next 5 business days. Please feel free to contact support at support@getnarrative.com if you have further queries. Have a good week ahead!

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      Creator Leon Bryan on March 31

      @memoto considering you said there's a shortage of black units... It sounds more like you're putting me on the back burner to wait another few more months rather than "working" to get my original unit out to me....
      Goodbye to all the beach moments I could've had for spring break.... And goodbye to the editorial I was going to publish this weekend....
      What terrible timing for y'all to not follow simple directions.

    7. Narrative_symbol_cropped.small

      Creator Memoto on March 31

      @Leon Bryan We have replied to your email and we will work to make sure you get your clip. We appreciate you as an early backer, please check your email :)

      @Wesha I am sorry but this is how the product works. You have the option of uploading to your local hard drive instead of the cloud on the uploader. To do so, go into the settings of the uploader ( after downloading it) and click off the local option. Please get back to us if you have further queries. Thank you!// AT

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      Creator Wesha on March 28

      @Memoto: I cannot install Memoto uploader because it demands that I create account on your site, and I refuse to do it.

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      Creator Leon Bryan on March 28

      Lovely. I've informed @memoto on THREE separate occasions of updates to my shipping address and they STILL shipped to the wrong address. I let them know and they were quick to delegate responsibility to my postal service saying I had to track it down through them, then they conveniently stopped replying to my messages.
      So here I am. My clip shipped earlier this month to some lucky SOB and I'm left with NOTHING to show for the last year of delays.
      Fantastic.

    10. Narrative_symbol_cropped.small

      Creator Memoto on March 26

      @Wesha - Thanks for reaching out! In the Narrative Uploader you have three options; either you store the pictures locally, up to the Narrative Library (our cloud service that enables you relive the moments in your smartphone app) or both. You own the pictures and we will never sell or share your content to a third-party. Kindly, Elisabet

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      Creator Wesha on March 26

      Has anybody figured out yet how to offload the pictures without installing their crapware and sending my pictures to NSA?

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      Creator Memoto on March 23

      @Fabio - Thanks for your feedback! We are currently reviewing howsome of our send-outs haven't been treated as gifts and improving our way of working. We are sorry to hear that you got impacted by this. I am glad to to hear that you got started :) please drop us a line at support@getnarrative.com if you have more questions or feedback :) kindly, Elisabet

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      Creator Fabio Poloni on March 22

      Had to pay additional CHF 41.60 (~ $ 45.00) fees for Switzerland. Not funny, but I expected this.

      Full charge was ultra fast (~ 0.5 hrs) but I did not know it won't take pictures if it's not activated yet. It's now working and todays my first logged day.

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      Creator Memoto on March 21

      Hey @Marie Alhomme , so great to hear that. We hope you will like the clip as much as we do. Please feel free to reach out to us at support@getnarrative.com if you have any queries. Have a great day ahead!

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      Creator Marie Alhomme on March 21

      Hello,
      After getting in touch with support, I got my FedEx tracking number, and after a slight snafu with them (apparently my new address wasn't taken in account and I had to re-specify it?), and it finally arrived this morning!
      Charging it as I type, already took a few pics and uploaded them... my fist moments! :)
      Thanks again for the responsiveness despite all the (understandable imho) delays.

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      Creator Memoto on March 19

      @Shaun - Thanks for reaching out! Please drop us a line at support@getnarrative.com or click "Narrative Support Center" in the app, Kindly, Elisabet

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      Creator Shaun on March 18

      Hi. I've chosen not to leave angry comments in public on here, so how do I get in touch with you and resolve my situation? Thanks.

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      Creator Memoto on March 18

      @Michael Yong - We have sent your Clip to you and you should have it any day :) Kindly, Elisabet

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      Creator Memoto on March 18

      @Hannes - Hi there! Glad you enjoy the Clip! Please keep giving us feedback on how we can improve the user-experience :) all the best, Elisabet

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      Creator Michael Yong on March 17

      What the hell is going on? The shipping page still shows that my estimated ship date was feb24-mar02 and you're now shipping pre orders? This is absolute garbage.

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      Creator Hannes Brandstätter on March 17

      I just got my camera today (Austria), charging it up now and will take it for a spin tomorrow. Too bad it arrived a few days after our big open-door day at the company where I work, it would have been awesome to try it there.

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      Creator Memoto on March 17

      @Scott- Thanks for your feedback, we really appreciate your feedback and are looking into improving our guides to how to wear the Clip. So gladd to hear you enjoy the experience so far :)
      @Evan - Fisheye lens noted - will bring the suggestion forward

      Keep the great feedback up :) we love to see how you use the Clip so please don't hesitate to go to #narrativeclip on Instagram

      Kindly, Elisabet

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      Creator Evan King on March 16

      I've found that wearing the camera on a lanyard is the best option. So far, nobody has been worried about it (or even noticed) - this is in central London though. In future versions, I'd love to see a fisheye lens.

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      Creator Scott on March 16

      My first day using the camera, and it was good fun.
      Used it for around 2 and a half hours (271 shots), and cut down the shots I want to keep to 11.
      As it's been said before on here, I get a lot of shots of the sky or ceiling, but that's just a positioning problem. I had the camera clipped to my shirt pocket, and I was sitting down for the majority of the shots.
      I'm looking forward to using it more in the future, and seeing what sort of things my eyes miss the first time around.
      Thanks for the great product Narrative Team!

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      Creator Memoto on March 15

      @Evan King - Thanks for your nice words and support, means alot to us :) kindly, Elisabet

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      Creator Evan King on March 14

      My clip arrived today, and it works great. Thanks guys. Good luck with all the abuse on here, creating something like this couldn't possibly been on a perfect schedule.

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      Creator Memoto on March 14

      @Chris Hansen Hi, we are currently focused on shipping out all preorders before shifting our attention onto the accessories. The Clip is weatherproof. We have seen one of our colleagues and several other customers using it for skiing trips and it seems to work well. We will update you via our newsletter once the accessories are out. Sign up here http://bit.ly/1gpCSUp

      @Scott Yey awesome. After it is charged, you can then head to http://start.getnarrative.com to download all softwares. Hope you like the clip as much as we do and don't hesitate to reach out at support.getnarrative.com if you have further queries. Have a great weekend ahead!

      @ymats2011Your order cannot be found on the shipping interface as your clip has been shipped! We have sent you a PM on your tracking code.

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      Creator ymats2011 on March 14

      When I input my e-mail on the shipping site, it says "No orders found". What is going on?

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      Creator Scott on March 13

      Just received my Narrative in the mail :D
      Charging it as I write this. Strange thing though; my shipping information still just says that it left the US on the 5th of March. No tracking information about it arriving or being processed in Australia. Doesn't matter of course, I've got it now :D
      Definitely looking forward to using it. Thank you very much Memoto/Narrative Team!

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      Creator Chris Hansen on March 13

      Any word on the accessories? I was wearing my clip on a trip to Canada recently, but I was concerned with the snowfall, so I didn't wear it the whole time.

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      Creator Memoto on March 12

      @Marie & Christian - Thanks for reaching out! You can expect your tracking numbers any day, for more specific information on your delivery date, please drop me a line at support@getnarrative.com Kindly, Elisabet

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      Creator Marie Alhomme on March 11

      Hi, my estimated shipping date still is announced as FEB 24 – MAR 02 but obviously those dates have come and gone... and yet still no tracking code in my email or package in my box :(
      I've refrained from complaining thus far, as I don't like it much in general, but it seems to be working for others, so I thought I'd try my hand ;)
      I've already missed my wedding, our honeymoon, Christmas and my first niece first birthday... I was hoping I could document our currently renovating our new house, our coming 3 years anniversary, as well as both my and my husband's birthdays at the end of april, but I'm afraid I'll miss those too...
      Do you have any estimate on my shipping date so that I/we know where we stand?
      Thanks a lot in advance for your answer !

    33. Missing_small

      Creator Christian Kubisch on March 11

      Hi, my estimated shipping date was FEB 24 – MAR 02. But i didn´t get a tracking code till now. Can you tell me if it was shipped already?

    34. Narrative_symbol_cropped.small

      Creator Memoto on March 9

      @Jennifer - Thanks for reaching out! We have had some situation when our emails with tracking codes have ended up in a spam filter, we are reviewing how to limit the likelihood of this happening to other users. We are so glad to hear that you received yours anyways. Please check out start.getnarrative.com to get activate your Clip. Have a nice Sunday! Elisabet

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      Creator Jennifer Ward on March 7

      I received mine today: I never did get a shipping notice, though. It may have been caught in spam filters, but I thought you might want to know.

    36. Narrative_symbol_cropped.small

      Creator Memoto on March 4

      @Eden and Marinda - Thanks for hanging in there! I have emailed you and your Clips is on its' way to you and should be with you within 6-10 business days from now. Please let me know if I can do anything else. Thanks again for backing us and your patience. Kindly, Elisabet

    37. Missing_small

      Creator Marinda Chang on March 4

      @Eden I completely agree with you, I too am a backer from down under..
      @Elisabet, thank you for being the messenger, if you could pass on the message to the person who needs to hear it that would be great. Not only is there delay after delay, but there are no estimates on how long a order being sent to the warehouse will take to ship... then there is the 2 weeks for shipping? I thought given the small packaging and extra costs international backers paid it would have been a faster shipping service. Completely frustrating not to mention that the only way to receive a discount is to threaten a refund? Perhaps you should consider giving backers who've been there from the start and accepted the delays something more substantial.

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      Creator Eden Winter on March 4

      Chinese New Year does not excuse the fact that you missed your deadline of Feb 24-Mar 2!! Also I have no idea why living in Australia makes things slower to organise in your warehouse. Fine, it might take longer to deliver but not to get the delivery ready!! I guess you haven't learnt. Your excuses do not cut it and makes for a hollow apology. Now at least everyone can see that my reason for not trusting you as a company is valid and should explain why I asked for a refund.

    39. Narrative_symbol_cropped.small

      Creator Memoto on March 4

      @Jennifer & Andrew - Thanks for reaching out and hanging in there! Your Clips is on their way to you and you should have the tracking codes during this week. Kindly, Elisabet

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      Creator Memoto on March 4

      @Marinda - thanks for reaching out! I have sent you a message regarding your upcoming shipment, kindly, Elisabet

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      Creator Memoto on March 4

      @Eden – Thanks for reaching out and for your patience in us this far!
      As you know we had to push your estimated shipment date only because we are committed to give you a great product and due to the fact that the ramp up of our production was negatively impacted by the Chinese New Year.
      We are so sorry for this and of course we could have communicated this even better. We try to look at each backer's case individually before we offer any discount or customize our service. In your case we could see that you were one of our earliest backers, your shipping address is in Australia (which indicates additional lead time from our warehouse) and you have order a color (black) which is a limited edition. Due to these factors we decided to ask you if you were interested in compensation for the long wait. Keeping you as one of our loyal backers is essential to us. Please do not hesitate to get in touch with us again at support.getnarrative.com if you have more questions. Kindly, Elisabet

    42. Fb_profile_picture.small

      Creator Eden Winter on March 4

      I thought I should share this experience with everyone. Yesterday I asked for a refund after they again failed to deliver of dates they have set for themselves. Today I received an email offering me a 15% discount for my delay. There was no mention that my device was ready to ship. Only the offer and an apology as one of the first backers.

      I refused their hollow offer and apology because I think it is very poor form to only offer it to me after I continually complain and make a fuss. Also am I the only one that gets a refund? Why shouldn't everyone else? I just no longer trust this company and don't want to be reminded of the horrible experience and taste in my mouth that I every time I see the device. So if you want a discount and haven't received any notification yet and you would still like to get your device, I would recommend emailing them and threaten for a refund.

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      Creator Jennifer Ward on March 4

      It's a day after the latest shipping date I was given and no word on shipment. Any ideas? Is it being pushed back again? I checked shipping.narrative.com and my e-mail address still works and shows that my package was estimated to deliver at the latest yesterday but I've not received an e-mail notification.

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      Creator Andrew Pilkington on March 4

      Me too, I hope I get it before my spring break next wednesday.

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      Creator Scott on March 4

      Realized that I'm an idiot shortly after posting my previous comment.
      The Narrative team is based in Sweden, not America, as it says in a number of places on this page.
      Even so, at the time of posting this update (4pm, 4th of March, Eastern Australia), it's roughly 6am in Stockholm on the 4th of March.
      Would we be able to have an update? Even a "Sorry, the warehouse was hit by a sperm whale and a bowl of petunias falling from the sky?"

    46. Missing_small

      Creator Marinda Chang on March 3

      @Eden @Scott... still havent heard back.. and the most annoying thing is... initial backers dont get their clip that much earlier than those who ordered late last year... we've been there from the beginning!!!

    47. Fb_profile_picture.small

      Creator Eden Winter on March 3

      @Marinda @Scott I'm in the same boat as you. Had I known I would have taken up acting so I could get nominated for an Oscar to get my clip. It seems like that would have been the easier option to get one rather than actually pay for it!!!

    48. Pony.small

      Creator Scott on March 2

      I too am in this boat, having not received any notification of dispatch or tracking info.
      I'm going to give the benefit of the doubt in saying that, at time of writing this, it's still considered the 2nd in America (where I assume the Narrative team is located), and even then, they can't send out items on the weekend.
      Still, any information that can be given would be much appreciated.

    49. Missing_small

      Creator Marinda Chang on March 2

      I still haven't received my shipping notification... its now 3 March, if there is going to be another delay at least tell people before the next deadline as there have been several. So when has my shipping date been delayed to until now?

    50. Narrative_symbol_cropped.small

      Creator Memoto on February 28

      @RudyDB- Your parcel is on it's way and should be in your hands shortly :) Kindly, Elisabet

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