Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I hope you are still making these in USA.
How do I request a refund? My faith that an actual product will be delivered has fallen to about zero. Shipments in February became April, which became June, which are now September. I prefer not to wait until September to find out that yet another 2 month delay has been communicated.
So I get the delays due to moldmaking, but are the lids for already-delivered mugs also included there? I can't use my mug at work until I have a lid for it, and I'm chomping at the bit to show it off
An update within two days was promised a week ago. I foresee another delay, however I'd be pleased to be wrong!
Any update? Is this even coming? You’re half a hear late guys. At least communicate with us!
Agreed. Any updates on the lids?
Well we are past mid-June and we have radio silence on when we should expect shipping. Any update on when we should expect our mugs to start shipping?
So excited for the lid so I can start bringing mine with me on the go. Quick question for you Jon. What is the best way to remove the staining on the inside. It was from coffee and I'm not sure what is the best way to have it removed and all clean.
Thanks for the update Jon....looking forward to it being MyMug and not YourMug...haha
Hello all, lids and MYMUGs are still set for June. Thank you for checking in and if you have specific questions and/or want me to address your individual request, be sure to send me a message privately. Happy Summer!
I see you have updated on all lids but the 12 oz. I would like to use mymug as a travel mug and cannot. When will the 12 oz be sent out?
Can’t wait for mymug.
Has anyone gotten a refund yet?
I just asked for a refund.
Are we still lined up to ship lids in June as per the last update? I love my mug, but I can't use it at work without a lid!
Hi Jon, as you may recall, I ordered three 12 oz. MyMugs and three lids...and first let me say that I'm really enjoying my MyMug as are my sisters who received them as Christmas gifts! Well done! But...I never received the lids which I'm quite sure that I included in my original order. (I've searched my email, but I can't seem to find an order receipt to confirm.) It's funny...as I read your email updates about lids, I mistakenly thought that I'd have to wait until mid-May to receive the lids to the three MyMugs that I ordered. It wasn't until today that I realized that the 12 oz. MyMug lids were delivered back in Jan. No worries about the delay, Jon, but I do look forward to receiving those lids. And, if it turns out that I didn't include them in my original order, I'll be happy to order and pay for them now. Despite any glitches, I hope that you're happy with how your Kickstarter project is going, and kudos to you for doing it in the first place! Best, Jay (Jostyn)
Thank you for the update.
I have sent message requesting a refund. How can I get a confirmation?
Come on guys - it’s a lid. Are you telling us that you didn’t have the lid designed last fall? What is really causing yet another delay?
I am wondering if their most resent update could be more vague?
“We again misjudged the time it takes to master the multitude of ideas needed to elegantly reinvent the idea of the 6,000 year-old common mug.” They have the design and the production method allready?
Hello I am moving and I would like to update my address can you please let me know where I can do that.
Wondering where my lid is??? I was told I would receive it this month. I cannot use mymug as a to go mug without a lid.
How can I update my shipping address? I am moving at the end of April and have not yet received a tracking number. As such, I'd much rather have my delivery sent to my new address. I messaged you a while back with this questions and have not received a response. Thank you.
While I understand that people want a refund, but as someone who actually can’t wait to buy more mugs and the lids that go with them, is it possible to purchase more mugs as refunds are processed?
Well we are now in mid-april. I still have not received any notification when my mugs and Lids will ship.
Please tell me when items will be shipped. I'm growing impatient.
Where is my lid? Can I get a tracking number or something for it? I was told it would arrive months ago. Please. Anything.
We love the 12oz and are more than happy to wait for the rest of our order. Most Kickstarters don't hit their intended ship date, I really appreciate you for keeping us posted through this process!
I also messaged you for a refund. Thanks.
i messaged you Jon to take up the offer of a refund please. thanks
I still have not received my 12 oz lid. When can I expect it?
I would like a refund please.
Still loving my 12oz. Good things are worth the wait—I’d rather the follow up pieces be right than rushed.
I have not received my 12oz mug as yet. Melbourne Australia
I would like to take you up on your refund offer, please refund my money.
February, no no, March, no wait, April, well make that in may, well you know what let’s just say December.....
Thank you for the update, much appreciated.
Still waiting, this is taking forever!
The other mugs will ship in early/mid April. Once we have a specific ship date we will post it here on the comments and updates page. Thank you for your support.
I am waiting to receive my 8 oz mug. When should I anticipate it’s arrival?
@Cindi Tyler Thompson, the lids will ship in April. Thank you for your support.
I had received my mug but have not received my lid for my 12 oz yet.
@Jeff Amann, The lids will ship in April...just around the corner.
I have not received my lid. April?
@Dean - per the most recent update, lids and mugs (other than the 12oz mugs, which were already in production) have been delayed until early April.
You had mentioned late February but have yet to receive anything
Just checking on status of my cups and lids. Thank you
Hello! Checking on status? Thank you!
I received my 12 oz mug today but no lid. When will lids be sent?
Hi Christopher Greene - you can email your new address to us at firstname.lastname@example.org.
how do i change my shipping address?
Hi Jeremy Noll - we appreciate your persistence in wanting to get your products!
As we've mentioned before, since you didn't fill out your survey by the December 10th deadline, all of your products will ship at one time.
We are so looking forward to getting you MYMUGs into your hands, and getting your feedback. Thank you for your support, and patience. We promise we are working our butts off for you, and all the rest of our backers!