Message from Fulfillment: Final mailings to begin THIS WEEK!
Message from ShipNaked
Greetings Darkrock Ventures Backers!
We're happy to be shipping Darkrock Ventures for Magic Meeple Games.
Before we ship, we will send out address verification emails to the email you provided when you completed the survey. If your address and order details are correct, please do nothing. If something is incorrect, please reply to that verification email immediately. If you have not received your verification email, please check your spam folder. If it is not there, and you believe you have to update your address, please visit www.ShipNaked.com/address.
We're preparing to ship Darkrock Ventures reward packages out to you. We estimate that picking, packing, and order processing will take about two weeks. We expect to begin shipping this week, the week ending September 2nd. If we run into any snags, we'll provide an update to Magic Meeple Games so they can let you know here. Otherwise you'll receive a shipping notification when your label is generated with the folks who will be delivering it to you.
Shipment notifications will be sent to the email you provided when you completed the survey. Please wait until one week after the campaign completion update has been posted to Kickstarter before submitting a status inquiry, as your package may not be processed immediately after the label has been generated. We generate labels in advance so that the whole campaign may be packed as quickly and efficiently as possible. We cannot process Status Inquiries on ongoing campaigns, as we must allow time for our shipping partners to process all packages.
If you receive your package and any pieces are missing or damaged, please visit www.ShipNaked.com/replacements
When you receive your package, if you have any costs for receiving it (postage, customs charges, etc) and you are within the USA, Canada, UK, Europe, Australia, and New Zealand, please visit www.ShipNaked.com/customsfriendly and Ship Naked will reimburse you directly via PayPal.
If you have any other questions, please do not hesitate to contact Ship Naked directly at www.ShipNaked.com/help or by calling us at 1-844-SHIP NAKED (toll-free in the US and Canada) or +01 (603) 792-0037
Our offices are open from 8:30 AM to 4:30 PM Monday through Friday Eastern Time. If we are unable to answer when you call, please leave a voicemail so we can follow up with you directly.
It's our pleasure to serve you.
- Ship Naked
Message from Magic Meeple Games
This is fantastic news for everyone! We know that some of you are still having difficulty getting your information updated, and we're working through that. Thank you all very much for letting us know what the difficulties are so we can help address them. If you have reached out to ShipNaked and have not received a response yet, please send me a private message if you have not done so already. I'd like to begin taking these on a case-by-case basis to make sure we don't have any lost deliveries!
Thank you EVERYONE for your patience and support!