I am happy to report that initial shipping of Otaku no Video has been completed!
All Canadian and UK/EU orders have been individually packed. When they arrive at the CA and UK fulfillment warehouses, they'll be reshipped and I'll post an update.
CA orders are expected to ship from Toronto late next week (~July 1st).
I don't have any UK/EU ETAs yet; there is a lot of variability because of customs processing and shipping schedules.
Other international orders and all US orders (except as noted below) are in the mail. You should have gotten shipment notifications and a tracking number from Stamps.com. So if you're not in CA/UK/EU and you didn't get your tracking number, email us at firstname.lastname@example.org and I'll look into it.
Similarly, if you get your package and there is a problem (something missing or damaged), contact us and we'll get it straightened out.
I didn't count on forgetting to count...
I made one really embarrassing mistake in the logistics planning for the shipping. We got a fair number of new orders and upgrades/addons after we went into replication, and I completely brainfarted and forgot to recheck and make sure we had enough of all the extra items. This caused us to run out of large artbooks, minifigures and patches towards the end of shipping.
I've reordered the necessary items, shipped partial orders to the affected backers, and contacted them to let them know what happened. However, I'd like to publicly apologize for the delay -- and if for any reason getting a missing component becomes time-critical, please contact me and I'll see what I can do.
For Shipping Otaku
We did a lot of things while shipping to reduce cost and increase speed.
For example, since USPS raised the maximum weight of a 1st-class parcel to 15.999, we were able to ship many packages out 1st class. But getting some of the packages under 1lb required shaving off about .4 oz, so we had to cut down the end-tabs on the boxes...
For many other shipments, we invoked a bit of obscure USPS black magic -- "Media Mail with Non-incidental First Class Enclosure". Rumor has it that if you get the incantation wrong, you are condemned to the Hell of Recursive Address Correction...
On a related side note, if you got two emails from stamps.com with different tracking numbers but only one seems to be moving, don't panic. Your package is actually a single MMwNIFCE shipment with an enclosure that had to be sent at the first class package rate, which gets an automatic tracking number. However, when you get it you'll see that there are two labels on the same package but only one tracking number visible (the one that was moving).
After the first few batches that required this, I figured out how to stop stamps.com from sending the second (confusing) tracking number.
If you are getting a real split shipment, then you'll get tracking numbers for both packages, both will appear to be moving, and when you get them the labels should say "split" at the bottom of the label.
Let's give it up for the Crowdproduction Team!
I'd like to take a moment to give the Crowdproduction Team a huge thank you! The amount of work they did on this project, and the attention to detail, was just insane. They did pro-level work, and the IMDB listings I've submitted for them are entirely deserved.
So give it up for Casey Huff, Casey Mershon, Dañiel L. Garcia, David Rowe-Caplan, Dawn Huestis, Dustin Kopplin, Isaac Fischer, Kara Dennison, Kristian Zdunek, Lawrence Eng, Logan Rebholz, Marc Levy, Matt Baumgardner, Mike Ferreira, Olavi Hokkanen, Sasha McGlynn, Shawn Roetzer, Théo Noël Severin & Werdna the Evil Wizard!
The Secret of SMOO
We've put up a page explaining in detail how SMOOs can access their certificates on the wiki: http://wiki.animeigo.com/wiki/doku.php/onv:smoo
One Last Thing...
Gainax kindly sent us some of these Otaku no Video swag bags. We've randomly included them in packages when they would fit and wouldn't change the postage.
There are a few left, and we'll bring them to conventions to give away to Otaking Edition owners.