New Project! Kozē - Lightweight, Inflatable, and Amazing Comfort Anywhere
We thought we would check in again! It's been almost two years since we last went on a journey together. And we wanted to let you know what we're up to!
If you haven't checked us out on Amazon here is a link. We're also getting our Amazon UK fulfillment set next week, so we'll have another surprise to make it up to our European backers soon!
Warranty, Pledges, Etc.
We're excited to announce our new project! It's taken awhile, but we're finally live!
Hammocks are great, but there aren't always two perfectly spaced trees to use. For the beach, park, and festival, now there's Koze.
Back us today!
With Love Always,
Below are some answers to commonly asked questions:
Where can I buy BelayCords now? You can buy them on amazon here: http://www.amazon.com/BelayCords-Lightning-Connector-Reversible-iPhone/dp/B00XUZG60K .
I haven't received my Kickstarter reward. Where is it? You were sent a survey in November of 2014 to your Kickstarter email address. Please fill out that survey to get your reward.
It wants to charge me for the cable! The value of the coupon will show up before checking out. Please continue the checkout process.
It wants to charge me shipping for the cable! Some shipping costs are covered by the customer, we pay a portion of them to the fulfillment facility that ships the cables.
Can I return these cables for a refund? We do not accept returns on used or opened merchandise.
I want to change my shipping address! Please change your shipping address via the celery order confirmation.
It was shipped to the wrong address! We ship cables to the address the customer selects. We cannot change addresses once the cables have already shipped.
Has it shipped yet? You'll receive an shipment notification when your order ships.
How does the warranty work? You may email firstname.lastname@example.org for warranty information. The warranty policy does not cover abnormal wear and tear or abuse.
Have you received my warranty replacement? We ask that you ship your cables with tracking to ensure delivery and proof of delivery. We cannot be responsible for cables that are not received or do not have proof of tracking. We send all cables to the manufacturer for warranty replacement, please be patient as we process returns.
How do I use this coupon? You may use it at www.belaycords.com/shop Please click "Promo Code" to enter it.
Why didn't you deliver on time? We originally planned on selling $4,000 of pledged cables. Because of your amazing support, we raised over one hundred times that amount! Additionally, strains on the AVNET lightning adapter and our certification with apple being the FIRST AND ONLY MFI certified reversible USB by apple :). We ended up shipping a couple months late, but are super happy that our customers have received and enjoyed our products for over a year!
What does Lifetime Guarantee really mean? We'll replace your broken cable with a replacement cable free of charge, just pay shipping. Does not include cables that have excessive wear or abuse. We will continue to stand behind our cables and process warranties. We got your back!! You can also now buy our cables on Amazon.com!
How many cables have been returned under this policy? We've used an internal standard of less than 1% defect rate to determine quality testing. We've received less than 500 inquiries over the past two years for warranty requests with tens of thousands of cables sold. Needless to say, we are very pleased with these numbers!
I'm glad you shipped so quickly and stand behind your products. Some projects don't...Why do some kickstarter projects deliver late? Or not at all? Unfortunately, you're right. You can see CNNs article here on the timelines of Kickstarter's most famous projects. http://money.cnn.com/interactive/technology/kickstarter-projects-shipping/ You may also view the Kickstarter independent analysis by the University of Pennsylvania found here: https://www.kickstarter.com/fulfillment Among that research, it shows that Kickstarter projects have a 9% chance of failing to deliver rewards.
Why don't you cover return shipping? If it arrived broken we would surely replace it for free. Additionally, we test and QC all of our cables immensely. We know we manufacture and sell high quality cables and they are tough--but not indestructible. If they break, we will fix them for free--but you are responsible for the shipping costs. Most companies do not replace their charging cables--and if they break, they won't help you. We stand behind our cables, but want to stay in business to continue replacing cables as they break. Additionally, we've experienced some instances where customers take advantage of this policy to attempt to change colors of their cables or adapter types when they upgrade to new phones. This policy helps prevent abuse.
If your concern is not covered above, we'll assign a support ticket and will staff your request as soon as possible!
<3 The Belay Cords Team