February Micro Update
We are preparing to send the final round of surveys for January and February tier backers within one to two weeks. As a reminder, both early and super early backers will get their surveys before those in the February tier. We are also in the process of sending batches of final checkout invitations to November and December tiers and collecting applicable payments/taxes. Please make sure to fill out all required survey sections with correct information so that we can deliver your order as soon as possible.
Right now, our production team has a strong baseline of about 400 printers assembled per week.
On the checkout page, we have added terms for our standard (3) month limited warranty and the ability to purchase optional extended limited warranty coverage for up to (6), (9), and (12) months total. In the event of any manufacturing defects, we would send you a replacement or upgraded unit right away. We are providing this option to our backers at a discounted monthly rate of $10. Exact terms of coverage are included on the checkout page.
We’ve added an end-user agreement to our software and a purchasing agreement to our website, which defines all terms for using our products, expectations for normal use, safety notes, warnings, liability limits, software terms, warranty terms, return policy, repair policy, and any other limitations provided by law. It is important to clearly present these terms and expectations so that everyone is on the same page; for example(s), we mention things such as:
- The printer nozzle is hot and could burn your fingers.
- The printer is capable of making custom parts, creating the potential for a choking hazard or copyright violation. The user must accept responsibility for their prints.
- Any modification of your printer without permission can, and will, void your warranty.
Our team is happy to see increased activity on social media and so many backers helping each other out with questions on our forums. We really appreciate you guys!
Finally, in case you missed the earlier announcement, we have posted an unofficial, first-time set up video on YouTube for you guys. Watch it here:
The M3D Team