Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Update: I was later told a email was sent to me in April, then told me the printer was on the way. It did in fact arrive. Thank you.
"Bach" told me in December:
General Support info @ printm3d . com
Thu 12/14/2017, 1:57 PM You
Sorry for the delay.
We did state that it would take a few weeks to ship out.
Since so many backers came out to claim their rewards before the November 1st deadline, this has put strain production.
You can still expect your printer to ship sometime soon.
Unfortunately I have no exact eta.
Bach @ M3D
FOUR MONTHS pass without a single email from them.
Then Bach emails me out of the blue today:
We are following up on your Micro backer reward from Kickstarter. If we do not receive confirmation by Monday, May 7th, the reward will be forfeit.
Bach @ M3D
So after FOUR MONTHS they email me on a FRIDAY that Monday is a deadline??
And if you think I'm alone in this feedback, www.reddit.com/r/m3d is full of similar stories of how poor this printer actually is.
Literally the worst thing I've backed on Kickstarter. My M3D is now in the bin, 3 extruders and 2 nozzles later, and it still can't print a circle after 3 weeks of backlash calibration.
This comment has been removed by Kickstarter.
Are you kidding me! You blocked my FB account, so I email to your company many times but without any reply.
@RL Rewards have been delivered to all backers that completed the proper checkout on time. Contact email@example.com if you have failed to do so. Our team will be happy to help you but we do not respond to insults or threats.
I send many email to you but without any reply
I really liked the original Micro and jumped on the Micro+ upgrade program when it was offered. I have to say, I'm very disappointed. Not only did I receive a defective bug plagued unit, "customer service" let me know that I'm stuck with it and forwarded a list of "fixes" to try. I was pretty clear on the issues I was experiencing however the response was fairly tone-deaf. I'm committing the Micro+ to recycling and moving on to another manufacturer. While your mileage may vary, I would be cautious if you're considering this product, or "upgrading".
M3D blocked me on their facebook page.
SHAME ON M3D
I too am having no luck in getting my printer - I filled out the survey on Sept. 30th and paid $43 dollars but when I go back online after coming home from 6 weeks on the road - nothing. And my survey information is now missing. Help!
What a shame robber your supporter
Anyone get a refund? M3D like a theft, they ask me to pay USD 64 shipping fee to get a older printer. What i can do?
Contact orders@Printm3d.com Sorry if we did not get your last request. We will help get everything sorted if customs is still holding it up
AB-Proved The Micros from this Project have long been delivered to all backers that completed the checkout survey we allowed for 3 years to do so. If you feel that your survey was completed before the deadline and your rewards were not delivered please contact firstname.lastname@example.org and we will see that your rewards are delivered.
if you wouldn´t foul us... you would just take care and support that everyone gets it .
Only to be clear... I will not donate my spent money. ..only because you are not able to deliver !!!
You should open an account and then nothing happens... open an ticket for that ....no.
Deliver or better money back... my biggest Kickstarter fail...
Want my money back !!!
Bad luck so far.
The timing be on the right side was cringled. Asked support where to get a replacement a few month ago - no anser yet.
Sen the upgrade öfter - sweet. 10 bucks more forno Need to send anything back - so my thought was to use the not useable one for replacement parts.
This time the Micro+ seems to ship very fast. 3 dass to Germany, and then a werk no further update of shipment Status. What happened?
1. Toll/customs did not see an invoice. The suspected something. So...
2. They send it to another administation to clearify wether an EU Import is allowed
They did not find
A) a correct CE mark -> Import in european Union is not allowed
B) instructions in german -> in EU a short end user Manual in target language is needed -> no import in EU allowed.
C) and so on. (Even doubted on phone that thepower Adapter ha CE)
Well.... Maybe they had a bar day and checked everything overcorrectly
But what should i do now?
Is there really no CE logo or a wrong on the newer Micro+? No shortfist step Manual? No conformacy to CE?
We have to date delivered nearly 10,000 Micro's. We recently made the announcement of the deadline to claim rewards because we are committed to our backers getting their rewards but we can't just ship rewards without verifying their information especially if they have allowed 3 years to pass with out following up on there rewards. People move and postcodes change, it would be unrealistic to send rewards out this way. Please contact email@example.com to claim your rewards. And if you wish to process a upgrade to a Micro+ we can do that, but it would not be fair to offer you a free upgrade and charge those that claimed their rewards with all due diligence
Taking for ever to get the unit. First the survey would not accept payment, then the survey took multiple payments. Have straightened out the payment "irregularities" but now they are out of the color we ordered as well as filament colors. The Micro + is the same price. You should just ship those to people to make up for our frustrations and your more than unacceptable inconsistencies. Charging $150 for an upgrade to a machine never receive is not truly a solution, don't you think?
The Micro was almost unusable, slow speeds, problem calibrating, filament jam all the time because of the filament tube guide getting sucked into gears and software always crashing. The Micro Plus is a huge upgrade faster, higher quality and more reliable than the original the filament tube still gets sucked into gear occasionally and software still crashes im just glad it still keeps printing! Just wish for the upgrade price it included hot plate and wireless printing straight from iOS/OSX as your competitors are beating you to the punch at the same price point...
In am trying to finalise my order. I have paid for the printer IN FULL as an early backer. The checkout system is trying to charge me an additional $100 for a product that I have already paid for.
Grateful if the checkout could be adjusted, noting that I have paid in full and should only be charged for shipping.
I have emailed Sales Support. The problem persists. Grateful for your assistance.
Been through all that, the cost to return etc was prohibitive. It took sooooo long for you to respond to issues that the warranty ran out!!! Looks like I'm not the only one to have a bad taste from your project. It hasn't put me off kickstarter as a platform, but certainly wouldn't recommend your company or products to anyone!
@adrian We have our team at firstname.lastname@example.org able to help
@marc If the Micro is not fast enough for you please contact email@example.com about our upgrade program to the Micro+ which is a much faster printer
Is there a fix for the slow printing? To be honest my son and I made two small chess pieces and they took over 8 hours each so we put the printer on the shelf and haven't touched it in more than a year. I was thinking the other day I should investigate what the issues are, the. 3D model or the software controlling the printer.
good luck to you, shame my paper weight you sent me never got sorted
We have delivered the majority of rewards years ago to everyone that finished the backer survey. if you didn't get your invite to the survey please contact firstname.lastname@example.org and we can get you set up
I have not yet received my reward. Can you please advise on a shipping date.
When should be I expect delivery?
Hi Jim, RL, and Andres.
And the end of the campaign all backers needed to claim their rewards via a rewards survey. If you missed that invite please email email@example.com and we will help get your rewards sent out.
Hadn't heard from you all in a while and just realized that apparently rewards had been fulfilled, but I never received anything. Whom should I contact?
Anyone still haven't receive their M3D? What's going on, can i get refund?
Hello, I just noticed I did not get this reward. What can I do to get it?
@Ahmed Qasem AL-Meharish
We would love to get you your rewards. Thanks so much for backing us. Please email firstname.lastname@example.org and we will get everything taken care of for your rewards to be sent.
While stumbling on some products I backed I found out that I didn't get this one. How can I contact you guys for it ? Thanks
We understand their may be an issue with the printer, We will correct it if there is but as we have said you have an expired warranty therefore the replacement is not free of charge. We do not make exceptions to the terms of sale and use that all backers agreed to.
I have followed the steps that they have given me but still has now worked on various desktops and laptops.
It is clearly a fault with the printer as windows is not even detecting it as a device and is showing that the device descriptor failed.
I still don't see it being reasonable that I should have to pay $260 for a fault with the printer.
We do not remote in on customers PC's for liability reasons. Our tech support team will have access to the tools and guides needed to resolve the issue or replace the unit if needed.
I have tried to install the latest driver on e different laptops and desktops but it still fails.
I was also given a link to one on Dropbox but this didn't work.
Are you able to do a remote session?
We would offer free replacement under warrenty only. The issue of your computer failing to connect is more likely an issue with the computer than it is with the Micro or it would have been discovered during the warrenty period. Ultimaker has the exact same policy. We are happy to provide service to you within the agree terms of sale.
I would understand the charge is there was a human made issue with the printer but beings it's a fault with the main board inside i would have expected you to replace it without charge. I'm sure most other manufactures like ultimaker would have done this.