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The first truly consumer 3D printer should be incredibly intuitive, easy to own, and seamless by design.
The first truly consumer 3D printer should be incredibly intuitive, easy to own, and seamless by design.
The first truly consumer 3D printer should be incredibly intuitive, easy to own, and seamless by design.
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11,855 backers pledged $3,401,361 to help bring this project to life.

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    1. Andres Ontaneda on May 4

      Hello, I just noticed I did not get this reward. What can I do to get it?
      Best regards,
      -a.

    2. M3D LLC 2-time creator on March 20

      @Ahmed Qasem AL-Meharish

      We would love to get you your rewards. Thanks so much for backing us. Please email orders@printm3d.com and we will get everything taken care of for your rewards to be sent.

    3. Ahmed Qasem AL-Meharish on March 19

      Hey,
      While stumbling on some products I backed I found out that I didn't get this one. How can I contact you guys for it ? Thanks

    4. M3D LLC 2-time creator on March 19

      @Alex

      We understand their may be an issue with the printer, We will correct it if there is but as we have said you have an expired warranty therefore the replacement is not free of charge. We do not make exceptions to the terms of sale and use that all backers agreed to.

    5. Missing avatar

      Alex Emmins on March 19

      I have followed the steps that they have given me but still has now worked on various desktops and laptops.

      It is clearly a fault with the printer as windows is not even detecting it as a device and is showing that the device descriptor failed.

      I still don't see it being reasonable that I should have to pay $260 for a fault with the printer.

    6. M3D LLC 2-time creator on March 18

      @Alex

      We do not remote in on customers PC's for liability reasons. Our tech support team will have access to the tools and guides needed to resolve the issue or replace the unit if needed.

    7. Missing avatar

      Alex Emmins on March 17

      I have tried to install the latest driver on e different laptops and desktops but it still fails.

      I was also given a link to one on Dropbox but this didn't work.

      Are you able to do a remote session?

    8. M3D LLC 2-time creator on March 17

      @Alex.

      We would offer free replacement under warrenty only. The issue of your computer failing to connect is more likely an issue with the computer than it is with the Micro or it would have been discovered during the warrenty period. Ultimaker has the exact same policy. We are happy to provide service to you within the agree terms of sale.

    9. Missing avatar

      Alex Emmins on March 17

      I would understand the charge is there was a human made issue with the printer but beings it's a fault with the main board inside i would have expected you to replace it without charge. I'm sure most other manufactures like ultimaker would have done this.

    10. M3D LLC 2-time creator on March 17

      @Alex

      We are happy to replace you Mirco, however you are out of warrenty and that means replacements are $150 (less than half the original MSRP of a Micro) and the additional costs are from shipping internationally, which we have no control over. I have no record of you claiming the wrong filament was sent but we would have corrected that right away had we known.

    11. Missing avatar

      Alex Emmins on March 17

      Had a very bad experience with this project.

      it was over a year late and had the wrong filament.

      I have recently encountered an issue with the hardware on the printer and they have refused to replace it and will only do so if i pay 259 dollars which is basically the cost of the printer.

      I am still awaiting a response from them but have not been impressed by the project and product.

    12. M3D LLC 2-time creator on March 16

      @Wolfjaw

      All rewards were delivered to Backers that completed the survey. Your rewards are available and we will continue to attempt helping you with your computer problems in completing checkout as as we complete the survey for you at your request. All backers were required to pay for shipping. We are doing our best to aid you but the refund policy was clear toward pledges from the beginning of the campaign.

    13. Wolfjaw
      Superbacker
      on March 15

      I'm adding my name to the disgruntled, never got my printer list. Two years after I should have received my printer, and they're trying to get me to pay full price plus shipping for 3 year old tech, when they are shipping a new product next month.

      Their customer support is atrocious, and they have used Kickstarter as a means to refuse refunds. I refuse to spend any more money with them, but from what I've seen, I can expect to have a $324 paperweight once my 3 month warranty runs out.

      Never again, M3D. This was my biggest Kickstarter project mistake to date, and I've backed over 200.

    14. M3D LLC 2-time creator on January 23

      @TATSUO CHOJI
      Please contact the team at orders@printm3d.com. they will be happy to assist you in getting your rewards

    15. Missing avatar

      TATSUO CHOJI on January 23

      Hi,I'm backer #12,487.
      When can I get reward?
      please give me feedback on shipping.

    16. M3D LLC 2-time creator on October 24, 2016

      @Nicole

      If you have completed all steps and still not received your printer. Please contact us at orders@printm3d.com and we will locate the shipment with you and make whatever arrangements necessary for you to receive your reward.

    17. Missing avatar

      Nicole on October 23, 2016

      i have paid for the additional huge shipping you asked for months ago and done the survey. so when cam i expect my printer???

    18. M3D LLC 2-time creator on October 18, 2016

      @ Peter N. Jules

      It's ready to be delivered. We are sorry you missed the survey for delivery. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.

    19. Peter N. Jules on October 16, 2016

      WHERES MY PRINTER?!?!

    20. M3D LLC 2-time creator on September 1, 2016

      @Wayne Yeung
      Your user name is your email and you can reset your password via the forgot password link.

    21. Missing avatar

      Wayne Yeung on September 1, 2016

      I'm backer 8444. Never received a thing. Not even a message. How can I fill out information on your page if I do not know how to log in to your portal?

    22. M3D LLC 2-time creator on August 23, 2016

      @Setsuko Mitsuma
      I'm so I'm glad you reached out. Some backers never received the email to finish check out for their pledge. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.

    23. Setsuko Mitsuma on August 23, 2016

      Hi,I'm backer #3349.
      When can I get reward?
      Give me feedback!

    24. M3D LLC 2-time creator on August 17, 2016

      @Saiyam Vora

      We did not delay your units arrival but were simply waiting for you to complete your information for final checkout. As we informed you many times in your communications with us, we did not refuse to repair your unit, only that your sale of the unit to a third party meant the unit was not covered by the warrenty. We remain willing and able offer you repair and replacement services via our normal support channels.

    25. Missing avatar

      Saiyam Vora on August 17, 2016

      This was the worst product ever and I have had such a bad experience with customer service I am not scared of buying any products from kick starter.
      The product was delayed by about a year for me, before receiving the printer I asked them to cancel my order since it was delayed, they refused to cancel it and told me to sell the printer for a profit.
      I sold the printer for a loss on ebay and the customer returned it showing that it was defective. I contacted M3D to fix the printer and they refused to since I sold it and they said that voids the warrnty (THEY WERE THE ONES WHO TOLD ME TO SELL IT)
      This is a piece of garbage and is just a $300 paperweight. I am so dissapointed. I feel like they intentionally sent me a bad unit since they knew I wanted to return this product.

    26. Graeme Bennett on August 14, 2016

      Not everyone had that experience, @carl pabst. Presumably, you've updated the software, recalibrated, etc? I found a little blue painter's tape (3M ScotchBlue 2090) on the bed does wonders.

    27. carl pabst on August 14, 2016

      too bad the original printer is nothing but a fancy paperweight. After all the hype it would have been nice to actually print something in 3d, instead of burning through all those reels of "ink" for nothing but spderwebs

    28. Missing avatar

      M3D Team Collaborator on August 13, 2016

      @Sam Johnson

      Contact me here https://printm3d.com/contact/manager If you have completed all rewards steps I'll make sure your printer gets out to you this week

      -Rob
      Head of Customer Service M3D

    29. Missing avatar

      M3D Team Collaborator on August 13, 2016

      @Carl Göran Heintz
      It's not like my team to not reply, did your receive an automated email response letting you know your ticket had been created? Contact me direct here https://printm3d.com/contact/manager and I'll get you all the support you need.

      -Rob
      Head of Customer Service M3D

    30. Missing avatar

      M3D Team Collaborator on August 13, 2016

      @Yves Cool

      As I asked to your other comment please contact me directly with your Phone number and I will get this sorted out for you. We have not refused to send you your printer. It has not been sent because you have not paid the required shipping. Please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping. Your reward is waiting to be sent so please complete the final step for deliver.
      -Rob
      Head of Customer Service M3D

    31. Missing avatar

      Yves Cools on August 13, 2016

      I AM STILL WAITING ON M3D TO SHIP MY REWARD TO ME, THEY CATEGORICALLY REFUSE TO COOPERATE AND OFFER A PROPER SOLUTION. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO GET SCAMMED !!!

    32. Carl Göran Heintz on August 13, 2016

      Will the pro users actually get support? Submitted several tickets in the support and havnt had one successful print nor reply so far. Posted in the forum too and got some suggestions that didn't work

    33. Sam Johnson on August 13, 2016

      i have given you $299 and you haven't fulfilled. I have done the survey's and other steps, and I have zilch show for it a year later, while you move on to new projects. I'm going to quit ks this is about the 6th time I've been screwed over

    34. Missing avatar

      M3D Team Collaborator on August 12, 2016

      We are happy to provide a parts service for any repair you need and even replace a unit entirely if need be, but as a small company we are not able to offer free shipping at this time. We put that information forward honestly in our terms and conditions. We are still available to offer you any support you need.

    35. Missing avatar

      Deejayspinz on August 12, 2016

      My Micro is sitting here collecting dust.. Worked for the first few prints then problem after problem.. Support solution was to pay shipping from Canada (NOT). Then you have my LulzBot.. Something doesn't work, "sure, let us send you the part...." I get the Micro was supposed to be consumer focused, but then it should have been a quality product.. Sorry M3D... just stating fact.

    36. M3D LLC 2-time creator on August 2, 2016

      @Farid Rawas
      Please make sure you finished filling out your information. If you haven't please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping

    37. Farid Rawas on August 1, 2016

      Still waiting for my Micro!

    38. M3D LLC 2-time creator on July 13, 2016

      @Valerij Kozlov
      If your having trouble using your Micro please contact our support team. We see and hear from our over 50,000 satisfied customers about their great projects in their own home, we would love to help you be one of them.

    39. M3D LLC 2-time creator on July 13, 2016

      @David Andruczyk
      Our Linux version has been out for early release for a month now. If you contact us in technical support we can get you a link to it. The public version is only a few weeks away.

    40. Valerij Kozlov on July 12, 2016

      Worst Kickstarter ever. Printer is rubbish and software is pure shit.

    41. David Andruczyk on July 8, 2016

      Where's the NATIVE Linux support you promised with the original kickstarter?? That's the ONLY reason I supported the project, and you've let me down and I have a basically unusuable printer.

    42. M3D LLC 2-time creator on June 30, 2016

      @Edwin Rubio
      The most common solution is to increase the heat by about 10 C.

    43. Missing avatar

      Edwin Rubio on June 30, 2016

      What can i do to prevent the prints getting unstuck from the bed while is still printing?

    44. M3D LLC 2-time creator on June 25, 2016

      @Brendan Davis
      Did you finish entering you information? If not please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping

    45. Brendan Davis on June 24, 2016

      Where is my micro?

    46. M3D LLC 2-time creator on June 24, 2016

      @Wolfgang Schmidt

      Please contact me at http://printm3d.com/contact/manager I can help you reach a satisfactory end the complications with your Micro.
      -Rob
      Head of Service
      M3D

    47. Missing avatar

      Wolfgang Schmidt on June 24, 2016

      After all I'm very disappointed with the micro.
      First print last year shifted during the print in back direction.
      Next ones worked with smaller objects, but 2 out of 4 prints have shifts.

      After a while the ***** thing could not print anything. First thought the noodle is jammed - but after detaching the head there was filament between the feeder and noozle , so the feeder could not forward anything to noozle. Cleaned it, after a while same problem. New noozle - same problem. New fan - worked for a while (lets say 5 prints worked - the best run yet).Then again the shifts. And the jamming - it worked to leave the head open instead of closed so i think it is a bit of a termal problem. With less temperature the material does not come out fluent on the noozle. Great. (Original black pla and pie - the original HPA was never working, ABS never working).

      Distance to print bed is also mostly not working correclty - so i think i had more calibrations then succesful prints. One of the "funniest" things was that it pushed the hot noozle through the buildtek... During one of the calibrations the head was pushed against the back top border - very sad sound. Since then i had no working print. In z axis the printer makes noisy sounds. From forward to back it jumps really often somewhere during the print.

      Well - i think i cleaned the y direction - but it didn't get really well. If it prints something the thing is mostly skipping at a height between 0 and 1 cm. If i print a circle mostly an egg is the result.

      Overall - internal feeding never worked good. external was only working for the outer part of a roll - inner seemed either to tight or tangles.

      I think i reall yhad all problems that i tried to avoid buying a "complete" printer - and i can't see a solution to this issues . Maybe if i try a 3d printer again it will be something which can be self build ...

    48. M3D LLC 2-time creator on June 23, 2016

      @Eric Kiu
      If you haven't already filled out your backer information via our portal https://printm3d.com/portal/ please do so. Then contact us in support http://printm3d.com/contact We will get your Micro to you ASAP

    49. Missing avatar

      Eric Kiu on June 23, 2016

      I have not received the reward. Please help

    50. M3D LLC 2-time creator on June 22, 2016

      @Kevin Widjaja
      Did you fill out your backer information for final delivery? If not use this portal https://printm3d.com/portal/ then contact us here http://printm3d.com/contact to finalize your shipping information. We will get your out to you right away.

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