Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
In am trying to finalise my order. I have paid for the printer IN FULL as an early backer. The checkout system is trying to charge me an additional $100 for a product that I have already paid for.
Grateful if the checkout could be adjusted, noting that I have paid in full and should only be charged for shipping.
I have emailed Sales Support. The problem persists. Grateful for your assistance.
Been through all that, the cost to return etc was prohibitive. It took sooooo long for you to respond to issues that the warranty ran out!!! Looks like I'm not the only one to have a bad taste from your project. It hasn't put me off kickstarter as a platform, but certainly wouldn't recommend your company or products to anyone!
@adrian We have our team at email@example.com able to help
@marc If the Micro is not fast enough for you please contact firstname.lastname@example.org about our upgrade program to the Micro+ which is a much faster printer
Is there a fix for the slow printing? To be honest my son and I made two small chess pieces and they took over 8 hours each so we put the printer on the shelf and haven't touched it in more than a year. I was thinking the other day I should investigate what the issues are, the. 3D model or the software controlling the printer.
good luck to you, shame my paper weight you sent me never got sorted
We have delivered the majority of rewards years ago to everyone that finished the backer survey. if you didn't get your invite to the survey please contact email@example.com and we can get you set up
I have not yet received my reward. Can you please advise on a shipping date.
When should be I expect delivery?
Hi Jim, RL, and Andres.
And the end of the campaign all backers needed to claim their rewards via a rewards survey. If you missed that invite please email firstname.lastname@example.org and we will help get your rewards sent out.
Hadn't heard from you all in a while and just realized that apparently rewards had been fulfilled, but I never received anything. Whom should I contact?
Anyone still haven't receive their M3D? What's going on, can i get refund?
Hello, I just noticed I did not get this reward. What can I do to get it?
@Ahmed Qasem AL-Meharish
We would love to get you your rewards. Thanks so much for backing us. Please email email@example.com and we will get everything taken care of for your rewards to be sent.
While stumbling on some products I backed I found out that I didn't get this one. How can I contact you guys for it ? Thanks
We understand their may be an issue with the printer, We will correct it if there is but as we have said you have an expired warranty therefore the replacement is not free of charge. We do not make exceptions to the terms of sale and use that all backers agreed to.
I have followed the steps that they have given me but still has now worked on various desktops and laptops.
It is clearly a fault with the printer as windows is not even detecting it as a device and is showing that the device descriptor failed.
I still don't see it being reasonable that I should have to pay $260 for a fault with the printer.
We do not remote in on customers PC's for liability reasons. Our tech support team will have access to the tools and guides needed to resolve the issue or replace the unit if needed.
I have tried to install the latest driver on e different laptops and desktops but it still fails.
I was also given a link to one on Dropbox but this didn't work.
Are you able to do a remote session?
We would offer free replacement under warrenty only. The issue of your computer failing to connect is more likely an issue with the computer than it is with the Micro or it would have been discovered during the warrenty period. Ultimaker has the exact same policy. We are happy to provide service to you within the agree terms of sale.
I would understand the charge is there was a human made issue with the printer but beings it's a fault with the main board inside i would have expected you to replace it without charge. I'm sure most other manufactures like ultimaker would have done this.
We are happy to replace you Mirco, however you are out of warrenty and that means replacements are $150 (less than half the original MSRP of a Micro) and the additional costs are from shipping internationally, which we have no control over. I have no record of you claiming the wrong filament was sent but we would have corrected that right away had we known.
Had a very bad experience with this project.
it was over a year late and had the wrong filament.
I have recently encountered an issue with the hardware on the printer and they have refused to replace it and will only do so if i pay 259 dollars which is basically the cost of the printer.
I am still awaiting a response from them but have not been impressed by the project and product.
All rewards were delivered to Backers that completed the survey. Your rewards are available and we will continue to attempt helping you with your computer problems in completing checkout as as we complete the survey for you at your request. All backers were required to pay for shipping. We are doing our best to aid you but the refund policy was clear toward pledges from the beginning of the campaign.
I'm adding my name to the disgruntled, never got my printer list. Two years after I should have received my printer, and they're trying to get me to pay full price plus shipping for 3 year old tech, when they are shipping a new product next month.
Their customer support is atrocious, and they have used Kickstarter as a means to refuse refunds. I refuse to spend any more money with them, but from what I've seen, I can expect to have a $324 paperweight once my 3 month warranty runs out.
Never again, M3D. This was my biggest Kickstarter project mistake to date, and I've backed over 200.
Please contact the team at firstname.lastname@example.org. they will be happy to assist you in getting your rewards
Hi,I'm backer #12,487.
When can I get reward?
please give me feedback on shipping.
If you have completed all steps and still not received your printer. Please contact us at email@example.com and we will locate the shipment with you and make whatever arrangements necessary for you to receive your reward.
i have paid for the additional huge shipping you asked for months ago and done the survey. so when cam i expect my printer???
@ Peter N. Jules
It's ready to be delivered. We are sorry you missed the survey for delivery. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.
WHERES MY PRINTER?!?!
Your user name is your email and you can reset your password via the forgot password link.
I'm backer 8444. Never received a thing. Not even a message. How can I fill out information on your page if I do not know how to log in to your portal?
I'm so I'm glad you reached out. Some backers never received the email to finish check out for their pledge. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.
Hi,I'm backer #3349.
When can I get reward?
Give me feedback!
We did not delay your units arrival but were simply waiting for you to complete your information for final checkout. As we informed you many times in your communications with us, we did not refuse to repair your unit, only that your sale of the unit to a third party meant the unit was not covered by the warrenty. We remain willing and able offer you repair and replacement services via our normal support channels.
This was the worst product ever and I have had such a bad experience with customer service I am not scared of buying any products from kick starter.
The product was delayed by about a year for me, before receiving the printer I asked them to cancel my order since it was delayed, they refused to cancel it and told me to sell the printer for a profit.
I sold the printer for a loss on ebay and the customer returned it showing that it was defective. I contacted M3D to fix the printer and they refused to since I sold it and they said that voids the warrnty (THEY WERE THE ONES WHO TOLD ME TO SELL IT)
This is a piece of garbage and is just a $300 paperweight. I am so dissapointed. I feel like they intentionally sent me a bad unit since they knew I wanted to return this product.
Not everyone had that experience, @carl pabst. Presumably, you've updated the software, recalibrated, etc? I found a little blue painter's tape (3M ScotchBlue 2090) on the bed does wonders.
too bad the original printer is nothing but a fancy paperweight. After all the hype it would have been nice to actually print something in 3d, instead of burning through all those reels of "ink" for nothing but spderwebs
Contact me here https://printm3d.com/contact/manager If you have completed all rewards steps I'll make sure your printer gets out to you this week
Head of Customer Service M3D
@Carl Göran Heintz
It's not like my team to not reply, did your receive an automated email response letting you know your ticket had been created? Contact me direct here https://printm3d.com/contact/manager and I'll get you all the support you need.
Head of Customer Service M3D
As I asked to your other comment please contact me directly with your Phone number and I will get this sorted out for you. We have not refused to send you your printer. It has not been sent because you have not paid the required shipping. Please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping. Your reward is waiting to be sent so please complete the final step for deliver.
Head of Customer Service M3D
I AM STILL WAITING ON M3D TO SHIP MY REWARD TO ME, THEY CATEGORICALLY REFUSE TO COOPERATE AND OFFER A PROPER SOLUTION. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO GET SCAMMED !!!
Will the pro users actually get support? Submitted several tickets in the support and havnt had one successful print nor reply so far. Posted in the forum too and got some suggestions that didn't work
i have given you $299 and you haven't fulfilled. I have done the survey's and other steps, and I have zilch show for it a year later, while you move on to new projects. I'm going to quit ks this is about the 6th time I've been screwed over
We are happy to provide a parts service for any repair you need and even replace a unit entirely if need be, but as a small company we are not able to offer free shipping at this time. We put that information forward honestly in our terms and conditions. We are still available to offer you any support you need.
My Micro is sitting here collecting dust.. Worked for the first few prints then problem after problem.. Support solution was to pay shipping from Canada (NOT). Then you have my LulzBot.. Something doesn't work, "sure, let us send you the part...." I get the Micro was supposed to be consumer focused, but then it should have been a quality product.. Sorry M3D... just stating fact.
Please make sure you finished filling out your information. If you haven't please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping
Still waiting for my Micro!
If your having trouble using your Micro please contact our support team. We see and hear from our over 50,000 satisfied customers about their great projects in their own home, we would love to help you be one of them.
Our Linux version has been out for early release for a month now. If you contact us in technical support we can get you a link to it. The public version is only a few weeks away.