Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Anyone get a refund? M3D like a theft, they ask me to pay USD 64 shipping fee to get a older printer. What i can do?
Contact orders@Printm3d.com Sorry if we did not get your last request. We will help get everything sorted if customs is still holding it up
AB-Proved The Micros from this Project have long been delivered to all backers that completed the checkout survey we allowed for 3 years to do so. If you feel that your survey was completed before the deadline and your rewards were not delivered please contact firstname.lastname@example.org and we will see that your rewards are delivered.
if you wouldn´t foul us... you would just take care and support that everyone gets it .
Only to be clear... I will not donate my spent money. ..only because you are not able to deliver !!!
You should open an account and then nothing happens... open an ticket for that ....no.
Deliver or better money back... my biggest Kickstarter fail...
Want my money back !!!
Bad luck so far.
The timing be on the right side was cringled. Asked support where to get a replacement a few month ago - no anser yet.
Sen the upgrade öfter - sweet. 10 bucks more forno Need to send anything back - so my thought was to use the not useable one for replacement parts.
This time the Micro+ seems to ship very fast. 3 dass to Germany, and then a werk no further update of shipment Status. What happened?
1. Toll/customs did not see an invoice. The suspected something. So...
2. They send it to another administation to clearify wether an EU Import is allowed
They did not find
A) a correct CE mark -> Import in european Union is not allowed
B) instructions in german -> in EU a short end user Manual in target language is needed -> no import in EU allowed.
C) and so on. (Even doubted on phone that thepower Adapter ha CE)
Well.... Maybe they had a bar day and checked everything overcorrectly
But what should i do now?
Is there really no CE logo or a wrong on the newer Micro+? No shortfist step Manual? No conformacy to CE?
We have to date delivered nearly 10,000 Micro's. We recently made the announcement of the deadline to claim rewards because we are committed to our backers getting their rewards but we can't just ship rewards without verifying their information especially if they have allowed 3 years to pass with out following up on there rewards. People move and postcodes change, it would be unrealistic to send rewards out this way. Please contact email@example.com to claim your rewards. And if you wish to process a upgrade to a Micro+ we can do that, but it would not be fair to offer you a free upgrade and charge those that claimed their rewards with all due diligence
Taking for ever to get the unit. First the survey would not accept payment, then the survey took multiple payments. Have straightened out the payment "irregularities" but now they are out of the color we ordered as well as filament colors. The Micro + is the same price. You should just ship those to people to make up for our frustrations and your more than unacceptable inconsistencies. Charging $150 for an upgrade to a machine never receive is not truly a solution, don't you think?
The Micro was almost unusable, slow speeds, problem calibrating, filament jam all the time because of the filament tube guide getting sucked into gears and software always crashing. The Micro Plus is a huge upgrade faster, higher quality and more reliable than the original the filament tube still gets sucked into gear occasionally and software still crashes im just glad it still keeps printing! Just wish for the upgrade price it included hot plate and wireless printing straight from iOS/OSX as your competitors are beating you to the punch at the same price point...
In am trying to finalise my order. I have paid for the printer IN FULL as an early backer. The checkout system is trying to charge me an additional $100 for a product that I have already paid for.
Grateful if the checkout could be adjusted, noting that I have paid in full and should only be charged for shipping.
I have emailed Sales Support. The problem persists. Grateful for your assistance.
Been through all that, the cost to return etc was prohibitive. It took sooooo long for you to respond to issues that the warranty ran out!!! Looks like I'm not the only one to have a bad taste from your project. It hasn't put me off kickstarter as a platform, but certainly wouldn't recommend your company or products to anyone!
@adrian We have our team at firstname.lastname@example.org able to help
@marc If the Micro is not fast enough for you please contact email@example.com about our upgrade program to the Micro+ which is a much faster printer
Is there a fix for the slow printing? To be honest my son and I made two small chess pieces and they took over 8 hours each so we put the printer on the shelf and haven't touched it in more than a year. I was thinking the other day I should investigate what the issues are, the. 3D model or the software controlling the printer.
good luck to you, shame my paper weight you sent me never got sorted
We have delivered the majority of rewards years ago to everyone that finished the backer survey. if you didn't get your invite to the survey please contact firstname.lastname@example.org and we can get you set up
I have not yet received my reward. Can you please advise on a shipping date.
When should be I expect delivery?
Hi Jim, RL, and Andres.
And the end of the campaign all backers needed to claim their rewards via a rewards survey. If you missed that invite please email email@example.com and we will help get your rewards sent out.
Hadn't heard from you all in a while and just realized that apparently rewards had been fulfilled, but I never received anything. Whom should I contact?
Anyone still haven't receive their M3D? What's going on, can i get refund?
Hello, I just noticed I did not get this reward. What can I do to get it?
@Ahmed Qasem AL-Meharish
We would love to get you your rewards. Thanks so much for backing us. Please email firstname.lastname@example.org and we will get everything taken care of for your rewards to be sent.
While stumbling on some products I backed I found out that I didn't get this one. How can I contact you guys for it ? Thanks
We understand their may be an issue with the printer, We will correct it if there is but as we have said you have an expired warranty therefore the replacement is not free of charge. We do not make exceptions to the terms of sale and use that all backers agreed to.
I have followed the steps that they have given me but still has now worked on various desktops and laptops.
It is clearly a fault with the printer as windows is not even detecting it as a device and is showing that the device descriptor failed.
I still don't see it being reasonable that I should have to pay $260 for a fault with the printer.
We do not remote in on customers PC's for liability reasons. Our tech support team will have access to the tools and guides needed to resolve the issue or replace the unit if needed.
I have tried to install the latest driver on e different laptops and desktops but it still fails.
I was also given a link to one on Dropbox but this didn't work.
Are you able to do a remote session?
We would offer free replacement under warrenty only. The issue of your computer failing to connect is more likely an issue with the computer than it is with the Micro or it would have been discovered during the warrenty period. Ultimaker has the exact same policy. We are happy to provide service to you within the agree terms of sale.
I would understand the charge is there was a human made issue with the printer but beings it's a fault with the main board inside i would have expected you to replace it without charge. I'm sure most other manufactures like ultimaker would have done this.
We are happy to replace you Mirco, however you are out of warrenty and that means replacements are $150 (less than half the original MSRP of a Micro) and the additional costs are from shipping internationally, which we have no control over. I have no record of you claiming the wrong filament was sent but we would have corrected that right away had we known.
Had a very bad experience with this project.
it was over a year late and had the wrong filament.
I have recently encountered an issue with the hardware on the printer and they have refused to replace it and will only do so if i pay 259 dollars which is basically the cost of the printer.
I am still awaiting a response from them but have not been impressed by the project and product.
All rewards were delivered to Backers that completed the survey. Your rewards are available and we will continue to attempt helping you with your computer problems in completing checkout as as we complete the survey for you at your request. All backers were required to pay for shipping. We are doing our best to aid you but the refund policy was clear toward pledges from the beginning of the campaign.
I'm adding my name to the disgruntled, never got my printer list. Two years after I should have received my printer, and they're trying to get me to pay full price plus shipping for 3 year old tech, when they are shipping a new product next month.
Their customer support is atrocious, and they have used Kickstarter as a means to refuse refunds. I refuse to spend any more money with them, but from what I've seen, I can expect to have a $324 paperweight once my 3 month warranty runs out.
Never again, M3D. This was my biggest Kickstarter project mistake to date, and I've backed over 200.
Please contact the team at email@example.com. they will be happy to assist you in getting your rewards
Hi,I'm backer #12,487.
When can I get reward?
please give me feedback on shipping.
If you have completed all steps and still not received your printer. Please contact us at firstname.lastname@example.org and we will locate the shipment with you and make whatever arrangements necessary for you to receive your reward.
i have paid for the additional huge shipping you asked for months ago and done the survey. so when cam i expect my printer???
@ Peter N. Jules
It's ready to be delivered. We are sorry you missed the survey for delivery. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.
WHERES MY PRINTER?!?!
Your user name is your email and you can reset your password via the forgot password link.
I'm backer 8444. Never received a thing. Not even a message. How can I fill out information on your page if I do not know how to log in to your portal?
I'm so I'm glad you reached out. Some backers never received the email to finish check out for their pledge. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.
Hi,I'm backer #3349.
When can I get reward?
Give me feedback!
We did not delay your units arrival but were simply waiting for you to complete your information for final checkout. As we informed you many times in your communications with us, we did not refuse to repair your unit, only that your sale of the unit to a third party meant the unit was not covered by the warrenty. We remain willing and able offer you repair and replacement services via our normal support channels.
This was the worst product ever and I have had such a bad experience with customer service I am not scared of buying any products from kick starter.
The product was delayed by about a year for me, before receiving the printer I asked them to cancel my order since it was delayed, they refused to cancel it and told me to sell the printer for a profit.
I sold the printer for a loss on ebay and the customer returned it showing that it was defective. I contacted M3D to fix the printer and they refused to since I sold it and they said that voids the warrnty (THEY WERE THE ONES WHO TOLD ME TO SELL IT)
This is a piece of garbage and is just a $300 paperweight. I am so dissapointed. I feel like they intentionally sent me a bad unit since they knew I wanted to return this product.
Not everyone had that experience, @carl pabst. Presumably, you've updated the software, recalibrated, etc? I found a little blue painter's tape (3M ScotchBlue 2090) on the bed does wonders.
too bad the original printer is nothing but a fancy paperweight. After all the hype it would have been nice to actually print something in 3d, instead of burning through all those reels of "ink" for nothing but spderwebs
Contact me here https://printm3d.com/contact/manager If you have completed all rewards steps I'll make sure your printer gets out to you this week
Head of Customer Service M3D
@Carl Göran Heintz
It's not like my team to not reply, did your receive an automated email response letting you know your ticket had been created? Contact me direct here https://printm3d.com/contact/manager and I'll get you all the support you need.
Head of Customer Service M3D
As I asked to your other comment please contact me directly with your Phone number and I will get this sorted out for you. We have not refused to send you your printer. It has not been sent because you have not paid the required shipping. Please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping. Your reward is waiting to be sent so please complete the final step for deliver.
Head of Customer Service M3D
I AM STILL WAITING ON M3D TO SHIP MY REWARD TO ME, THEY CATEGORICALLY REFUSE TO COOPERATE AND OFFER A PROPER SOLUTION. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO GET SCAMMED !!!