Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
@Reinhard - it came quick and had tracking which was good, had to pay $25 shipment - not so good. The link they sent with the fan indicates it is the old type.
@James: when I was in need of a new fan, M3D-support was super-fast. They answered within 3 minutes and 5 minutes later I had a tracking-number for the new fan. It was delivered in Europe in the same week.
That's not all that needs sorting out, ordered new fan and checked web link sent with fan to ID fan and it appears they sent me the old style fan! Support is slow, software updates seem to have dried up, no responses to emails. Starting to wonder if M3D now having difficulties....
I was supposed to have one of the first, shipping back in November of last year but I haven't heard anything about it. Any way to get an update?
@creator Please sort out your forum. Full of spam!
Not that you give two sh|ts about your forum but it has been over run by spam. Your forum platform (Vanilla forum) is a joke. NO professional company wold use that platform because it sucks. It's a novice move to use a forum with no useful spam controls and not to have moderators taking care of the forum. #lame
Over 14 (FOURTEEN) full pages of new spam this morning.
Printer doesn't calibrate using their software. Just tried to print and it attempts to go through the Base plate, seems to have wrecked the plate and possibly the printer head. What a useless waste of money.
I haven't heard anything about my Micro. How do I find out when it will be shipped?
I still have not received my Micro, although the supposed shipment date was January 2015. Please help me solve this problem as I eagerly await this revolutionary printer.
Yes it is possible to print gcode generated by other slicers.
Thank you for your helpful feedback; we are carefully reading each of your comments and taking them all into consideration. If you need any assistance, please make sure to send us an email as it is the fastest and the easiest way to reach us. We will be happy to assist you in any way we can when you contact us, but information will no longer be provided in direct response to comments. Thank you!
Can the Micro3D print simple gcode files or only it's own format? What other formats does it understand?
@Paul Hiscoe , @Tamir E. , @Tawez - dont worry with the Micro3D in its current state it will never get in the UK (EU) retail market... no retailer in there right mind will touch it... only one that might is PileofCrapWORLD, they tend to be dealers in rubbish or discontinued tech... they'd also love to sell warranties for the micro, not sure theyd want to fix all of them though...
We finally received our printer (I owe M3D an apology too because I think we would have received it sooner had our profile not had an amazon error). My kids (14, 12, 10 at the time) kickstarted this project with their Christmas money and, I will say, although we were frustrated with the delays, M3D delivered in spectacular fashion and made good on their commitment. Having met this crew in NY, I can tell you first hand, they are a great group of folks and are working their butts off to not only do right by their backers but, deliver a product that meets expectations. Our kids LOVE their new printer. Yes, we had calibration issues and have a few burn marks and grooves now on the platform to show for our learning curve but, they do not interfere with functionality. We've had the printer going non-stop for about two weeks now and, it has performed beautifully. Thank you for making the Kid's Back To School awesome. As a side note… an oil painter's metal paint spatula is PERFECT for removing your handiwork from the platform.
Hey Guys, please email us at firstname.lastname@example.org using the email you used to back kickstarter if you haven't received your printer rather than commenting. It will allow us to look your order up properly and keep proper records of your requests. There have been a large number of hardware and software changes over the last year and this means that Kickstarter Micros can have issues that are now fixed. If you have had any issues with your Micro, please contact our tech support at email@example.com. We'll be sure to work with you to fix the issues. Please keep in mind we are working on quite a large software update to improve known software issues. Most issues can be resolved without a hardware repair. Thanks again for your support and patience. We will continue to support you. Just contact us by email and someone will respond quite shortly. We've reduced our average response time quite dramatically to about 4 to 12 hours. - David
In july you said "Currently now our international shipments are unfortunately still being delayed. Just like we mentioned in our April Mega Update (https://www.kickstarter.com/projects/m3d/the-micro-the-first-truly-consumer-3d-printer/posts/1160296), we will start enabling the payment feature for our international backers after we finalize the fulfillment plans for each country - our team is currently still in the process of resolving the complexities of international shipping. Though you should be expecting the invite that your payment feature has been enabled."
You have any solution?
Finally (FINALLY) received my printer and got it working. I managed to calibrate it and start a print...when that print failed due to a lack of filament being squeezed out, I reset it and recalibrated. That gave a good but very small print. I tried again the next day -after a PC shutdown and recalibrated again. This time it jammed the hot nozzle into the bed and went about tearing up my printer bed as it tried to print. That calibration feature is pretty useless if its not calibrating! Glad I stopped it in time or it probably would have wrecked the printer. I feel like I just got a $300 dumb toy that doesnt work 2/3 of the time.
I have paid for shipping and confirmed my order. Please let me know when I can expect the shipping
I have paid for shipping and confirmed my order.
Can you please confirm if there are still delays for those that have ordered Silver printers.
Dear Sandy, Sean, Abdulrahman, bhagvan, Christopher, Paul, Abhilash, Tawez, and Michael: please check your messages. Thank you!
I am still waiting and getting a poor response via email.
From the Campain description:
> Software Options
> Software shouldn't be a barrier to 3D printing,
> and it’s our goal to make The Micro accessible to everyday users.
> What's Included with My Reward?
> You can unbox it, install the software, and print right away
> - it’s as quick and as simple as that.
And none of above is true if you are a Mac user.
I'm going to sell this the most expensive paperweight in my life.
Yeah, I'm part of the 1% and I feel no pride in it
If you want to get into retail and start selling these things then you need a distribution strategy. We have outlets in the UK and would love to sell the product. But we found your organisation lacked the strategy to help bring this to market and difficult to engage.
You can talk about wanting feedback and great customer service in every newsletter but the experience here is not good. I still cannot get the software to install on my Mac. Not even getting responses to tickets.
Also STILL haven't recieved my printer!
Hi me neither
99% delivered!! I am part of the 1% from 2014
Hi guys, I'm also an early backer. Haven't received my printer yet. Cheers.
99% delivered?!!! I am a November backer, still have not received my Micro 3D printer, even resent my mailing information 3 months ago after contacting seller. Just got a useless notice that my printer would be mailed sometime weeks later. I wonder how many other people are still waiting. My shipping information was completed properly the first time and should have been sent out with one of the first shipments.
Dear Masao and Sean Boily, please check your private messages. Thank you!
Dear Sean, thank you for reaching out to us! We will investigate the issue on our end and will email you with more information and further instructions. Thank you for your patience!
Hi there - Waiting to receive my printer. An update please?
Dear Patrice, Richard, Eleni, George, Ronald, Edward, and Joshua: please check you private messages for further instructions. Thank you!
I would like to know the status of my order. thanks
Never got my printer. Please advise....
I have not received my printer yet. Would you please advise me of the shipping timeframes. Thank you.
This project was an absolute scam.
I was sent a heavily damaged, gashed and scraped up unit and told that it would not be repaired or replaced. It worked for a single print job, then completely jammed up - the arm wouldn't move and t basically globbed up its extruded so bad there was no getting it working.
So they had 3 marks and made no effort to fix any of them:
They sent me a unit that definitely was not new and was heavily abused.
They refused to exchange or repair the unit.
Their so called warranty was pointless and not backed.
Still haven't seen mine either. Sent a message last time there was an update about delivery and heard nothing back.
Yeah I haven't received mine either :(
Hi, I have yet to receive mine either, I thought you had shipped 99% of backer orders, am I in the 1%, please let me know.
I still haven't received mine, and I'm getting quite nervous ... Any update?!?!?
Hi! I am also waiting for mine :-)
Dear Delfim, please check your private messages. Thank you!
Hi Innovatriz, please follow the instructions provided to you via email. Thank you!
Can you tell me when will I receive my M3D? Thanks
I was supposed to receive my order in Feb 2015. I never received it. Do you have an update?
Dear Filipe, we just messaged you with more information. Thank you!
Dear Steve and Danny, please check your private messages. Thank you!
No updates in a long time. My order show as Pre-ordered for a long time. Any information?
Please send me the order status update and further instructions too. Thanks!