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The first truly consumer 3D printer should be incredibly intuitive, easy to own, and seamless by design.
The first truly consumer 3D printer should be incredibly intuitive, easy to own, and seamless by design.
The first truly consumer 3D printer should be incredibly intuitive, easy to own, and seamless by design.
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11,855 backers pledged $3,401,361 to help bring this project to life.

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    1. Missing avatar

      RL
      Superbacker
      1 day ago

      Anyone get a refund? M3D like a theft, they ask me to pay USD 64 shipping fee to get a older printer. What i can do?

    2. M3D LLC 2-time creator on November 7

      Wolfgang Schmidt
      Contact orders@Printm3d.com Sorry if we did not get your last request. We will help get everything sorted if customs is still holding it up

      AB-Proved The Micros from this Project have long been delivered to all backers that completed the checkout survey we allowed for 3 years to do so. If you feel that your survey was completed before the deadline and your rewards were not delivered please contact info@printm3d.com and we will see that your rewards are delivered.

    3. Missing avatar

      AB-Proved
      Superbacker
      on October 28

      if you wouldn´t foul us... you would just take care and support that everyone gets it .

    4. Missing avatar

      AB-Proved
      Superbacker
      on October 28

      Only to be clear... I will not donate my spent money. ..only because you are not able to deliver !!!
      You should open an account and then nothing happens... open an ticket for that ....no.

      Deliver or better money back... my biggest Kickstarter fail...

      Want my money back !!!

    5. Missing avatar

      Wolfgang Schmidt on October 23

      Bad luck so far.

      The timing be on the right side was cringled. Asked support where to get a replacement a few month ago - no anser yet.
      Sen the upgrade öfter - sweet. 10 bucks more forno Need to send anything back - so my thought was to use the not useable one for replacement parts.
      This time the Micro+ seems to ship very fast. 3 dass to Germany, and then a werk no further update of shipment Status. What happened?
      1. Toll/customs did not see an invoice. The suspected something. So...
      2. They send it to another administation to clearify wether an EU Import is allowed
      They did not find
      A) a correct CE mark -> Import in european Union is not allowed
      B) instructions in german -> in EU a short end user Manual in target language is needed -> no import in EU allowed.
      C) and so on. (Even doubted on phone that thepower Adapter ha CE)

      Well.... Maybe they had a bar day and checked everything overcorrectly
      But what should i do now?

      Is there really no CE logo or a wrong on the newer Micro+? No shortfist step Manual? No conformacy to CE?

    6. M3D LLC 2-time creator on October 9

      @Griffin Gluck

      We have to date delivered nearly 10,000 Micro's. We recently made the announcement of the deadline to claim rewards because we are committed to our backers getting their rewards but we can't just ship rewards without verifying their information especially if they have allowed 3 years to pass with out following up on there rewards. People move and postcodes change, it would be unrealistic to send rewards out this way. Please contact orders@printm3d.com to claim your rewards. And if you wish to process a upgrade to a Micro+ we can do that, but it would not be fair to offer you a free upgrade and charge those that claimed their rewards with all due diligence

    7. Missing avatar

      Griffin Gluck on October 6

      Taking for ever to get the unit. First the survey would not accept payment, then the survey took multiple payments. Have straightened out the payment "irregularities" but now they are out of the color we ordered as well as filament colors. The Micro + is the same price. You should just ship those to people to make up for our frustrations and your more than unacceptable inconsistencies. Charging $150 for an upgrade to a machine never receive is not truly a solution, don't you think?

    8. David Mercado on October 1

      The Micro was almost unusable, slow speeds, problem calibrating, filament jam all the time because of the filament tube guide getting sucked into gears and software always crashing. The Micro Plus is a huge upgrade faster, higher quality and more reliable than the original the filament tube still gets sucked into gear occasionally and software still crashes im just glad it still keeps printing! Just wish for the upgrade price it included hot plate and wireless printing straight from iOS/OSX as your competitors are beating you to the punch at the same price point...

    9. Missing avatar

      Joshua Wright on September 13

      In am trying to finalise my order. I have paid for the printer IN FULL as an early backer. The checkout system is trying to charge me an additional $100 for a product that I have already paid for.

      Grateful if the checkout could be adjusted, noting that I have paid in full and should only be charged for shipping.

      I have emailed Sales Support. The problem persists. Grateful for your assistance.

    10. Adrian Bennett on September 13

      Been through all that, the cost to return etc was prohibitive. It took sooooo long for you to respond to issues that the warranty ran out!!! Looks like I'm not the only one to have a bad taste from your project. It hasn't put me off kickstarter as a platform, but certainly wouldn't recommend your company or products to anyone!

    11. M3D LLC 2-time creator on September 11

      @adrian We have our team at helpdesk@printm3d.com able to help

      @marc If the Micro is not fast enough for you please contact info@printm3d.com about our upgrade program to the Micro+ which is a much faster printer

    12. Missing avatar

      Marc Duncan on September 10

      Is there a fix for the slow printing? To be honest my son and I made two small chess pieces and they took over 8 hours each so we put the printer on the shelf and haven't touched it in more than a year. I was thinking the other day I should investigate what the issues are, the. 3D model or the software controlling the printer.

    13. Adrian Bennett on September 10

      good luck to you, shame my paper weight you sent me never got sorted

    14. M3D LLC 2-time creator on September 10

      @michiel
      @timothy

      We have delivered the majority of rewards years ago to everyone that finished the backer survey. if you didn't get your invite to the survey please contact orders@printm3d.com and we can get you set up

    15. Missing avatar

      Michiel on September 2

      I have not yet received my reward. Can you please advise on a shipping date.

    16. Timothy Locklear on June 22

      When should be I expect delivery?

    17. M3D LLC 2-time creator on June 14

      Hi Jim, RL, and Andres.

      And the end of the campaign all backers needed to claim their rewards via a rewards survey. If you missed that invite please email orders@printm3d.com and we will help get your rewards sent out.

    18. Missing avatar

      Jim Powell on June 14

      Hadn't heard from you all in a while and just realized that apparently rewards had been fulfilled, but I never received anything. Whom should I contact?

    19. Missing avatar

      RL
      Superbacker
      on June 14

      Anyone still haven't receive their M3D? What's going on, can i get refund?

    20. Andres Ontaneda on May 4, 2017

      Hello, I just noticed I did not get this reward. What can I do to get it?
      Best regards,
      -a.

    21. M3D LLC 2-time creator on March 20, 2017

      @Ahmed Qasem AL-Meharish

      We would love to get you your rewards. Thanks so much for backing us. Please email orders@printm3d.com and we will get everything taken care of for your rewards to be sent.

    22. Ahmed Qasem AL-Meharish on March 19, 2017

      Hey,
      While stumbling on some products I backed I found out that I didn't get this one. How can I contact you guys for it ? Thanks

    23. M3D LLC 2-time creator on March 19, 2017

      @Alex

      We understand their may be an issue with the printer, We will correct it if there is but as we have said you have an expired warranty therefore the replacement is not free of charge. We do not make exceptions to the terms of sale and use that all backers agreed to.

    24. Missing avatar

      Alex Emmins on March 19, 2017

      I have followed the steps that they have given me but still has now worked on various desktops and laptops.

      It is clearly a fault with the printer as windows is not even detecting it as a device and is showing that the device descriptor failed.

      I still don't see it being reasonable that I should have to pay $260 for a fault with the printer.

    25. M3D LLC 2-time creator on March 18, 2017

      @Alex

      We do not remote in on customers PC's for liability reasons. Our tech support team will have access to the tools and guides needed to resolve the issue or replace the unit if needed.

    26. Missing avatar

      Alex Emmins on March 17, 2017

      I have tried to install the latest driver on e different laptops and desktops but it still fails.

      I was also given a link to one on Dropbox but this didn't work.

      Are you able to do a remote session?

    27. M3D LLC 2-time creator on March 17, 2017

      @Alex.

      We would offer free replacement under warrenty only. The issue of your computer failing to connect is more likely an issue with the computer than it is with the Micro or it would have been discovered during the warrenty period. Ultimaker has the exact same policy. We are happy to provide service to you within the agree terms of sale.

    28. Missing avatar

      Alex Emmins on March 17, 2017

      I would understand the charge is there was a human made issue with the printer but beings it's a fault with the main board inside i would have expected you to replace it without charge. I'm sure most other manufactures like ultimaker would have done this.

    29. M3D LLC 2-time creator on March 17, 2017

      @Alex

      We are happy to replace you Mirco, however you are out of warrenty and that means replacements are $150 (less than half the original MSRP of a Micro) and the additional costs are from shipping internationally, which we have no control over. I have no record of you claiming the wrong filament was sent but we would have corrected that right away had we known.

    30. Missing avatar

      Alex Emmins on March 17, 2017

      Had a very bad experience with this project.

      it was over a year late and had the wrong filament.

      I have recently encountered an issue with the hardware on the printer and they have refused to replace it and will only do so if i pay 259 dollars which is basically the cost of the printer.

      I am still awaiting a response from them but have not been impressed by the project and product.

    31. M3D LLC 2-time creator on March 16, 2017

      @Wolfjaw

      All rewards were delivered to Backers that completed the survey. Your rewards are available and we will continue to attempt helping you with your computer problems in completing checkout as as we complete the survey for you at your request. All backers were required to pay for shipping. We are doing our best to aid you but the refund policy was clear toward pledges from the beginning of the campaign.

    32. Wolfjaw
      Superbacker
      on March 15, 2017

      I'm adding my name to the disgruntled, never got my printer list. Two years after I should have received my printer, and they're trying to get me to pay full price plus shipping for 3 year old tech, when they are shipping a new product next month.

      Their customer support is atrocious, and they have used Kickstarter as a means to refuse refunds. I refuse to spend any more money with them, but from what I've seen, I can expect to have a $324 paperweight once my 3 month warranty runs out.

      Never again, M3D. This was my biggest Kickstarter project mistake to date, and I've backed over 200.

    33. M3D LLC 2-time creator on January 23, 2017

      @TATSUO CHOJI
      Please contact the team at orders@printm3d.com. they will be happy to assist you in getting your rewards

    34. Missing avatar

      TATSUO CHOJI on January 23, 2017

      Hi,I'm backer #12,487.
      When can I get reward?
      please give me feedback on shipping.

    35. M3D LLC 2-time creator on October 24, 2016

      @Nicole

      If you have completed all steps and still not received your printer. Please contact us at orders@printm3d.com and we will locate the shipment with you and make whatever arrangements necessary for you to receive your reward.

    36. Missing avatar

      Nicole on October 23, 2016

      i have paid for the additional huge shipping you asked for months ago and done the survey. so when cam i expect my printer???

    37. M3D LLC 2-time creator on October 18, 2016

      @ Peter N. Jules

      It's ready to be delivered. We are sorry you missed the survey for delivery. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.

    38. Peter N. Jules on October 16, 2016

      WHERES MY PRINTER?!?!

    39. M3D LLC 2-time creator on September 1, 2016

      @Wayne Yeung
      Your user name is your email and you can reset your password via the forgot password link.

    40. Missing avatar

      Wayne Yeung on September 1, 2016

      I'm backer 8444. Never received a thing. Not even a message. How can I fill out information on your page if I do not know how to log in to your portal?

    41. M3D LLC 2-time creator on August 23, 2016

      @Setsuko Mitsuma
      I'm so I'm glad you reached out. Some backers never received the email to finish check out for their pledge. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.

    42. Setsuko Mitsuma on August 23, 2016

      Hi,I'm backer #3349.
      When can I get reward?
      Give me feedback!

    43. M3D LLC 2-time creator on August 17, 2016

      @Saiyam Vora

      We did not delay your units arrival but were simply waiting for you to complete your information for final checkout. As we informed you many times in your communications with us, we did not refuse to repair your unit, only that your sale of the unit to a third party meant the unit was not covered by the warrenty. We remain willing and able offer you repair and replacement services via our normal support channels.

    44. Missing avatar

      Saiyam Vora on August 17, 2016

      This was the worst product ever and I have had such a bad experience with customer service I am not scared of buying any products from kick starter.
      The product was delayed by about a year for me, before receiving the printer I asked them to cancel my order since it was delayed, they refused to cancel it and told me to sell the printer for a profit.
      I sold the printer for a loss on ebay and the customer returned it showing that it was defective. I contacted M3D to fix the printer and they refused to since I sold it and they said that voids the warrnty (THEY WERE THE ONES WHO TOLD ME TO SELL IT)
      This is a piece of garbage and is just a $300 paperweight. I am so dissapointed. I feel like they intentionally sent me a bad unit since they knew I wanted to return this product.

    45. Graeme Bennett on August 14, 2016

      Not everyone had that experience, @carl pabst. Presumably, you've updated the software, recalibrated, etc? I found a little blue painter's tape (3M ScotchBlue 2090) on the bed does wonders.

    46. carl pabst on August 14, 2016

      too bad the original printer is nothing but a fancy paperweight. After all the hype it would have been nice to actually print something in 3d, instead of burning through all those reels of "ink" for nothing but spderwebs

    47. Missing avatar

      M3D Team Collaborator on August 13, 2016

      @Sam Johnson

      Contact me here https://printm3d.com/contact/manager If you have completed all rewards steps I'll make sure your printer gets out to you this week

      -Rob
      Head of Customer Service M3D

    48. Missing avatar

      M3D Team Collaborator on August 13, 2016

      @Carl Göran Heintz
      It's not like my team to not reply, did your receive an automated email response letting you know your ticket had been created? Contact me direct here https://printm3d.com/contact/manager and I'll get you all the support you need.

      -Rob
      Head of Customer Service M3D

    49. Missing avatar

      M3D Team Collaborator on August 13, 2016

      @Yves Cool

      As I asked to your other comment please contact me directly with your Phone number and I will get this sorted out for you. We have not refused to send you your printer. It has not been sent because you have not paid the required shipping. Please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping. Your reward is waiting to be sent so please complete the final step for deliver.
      -Rob
      Head of Customer Service M3D

    50. Missing avatar

      Yves Cools on August 13, 2016

      I AM STILL WAITING ON M3D TO SHIP MY REWARD TO ME, THEY CATEGORICALLY REFUSE TO COOPERATE AND OFFER A PROPER SOLUTION. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO GET SCAMMED !!!

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