Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
@ M3D, the printer is pointless because when printing it always comes out of the base which means i can never print, i am not sure how to solve this problem?
Sorry you missed our emails, some services like to move our emails to the promotions or the spam folders. Please enter your information here (user name is your email) https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information.
I also never got mine
@ Jim Field
Sorry to have you waiting you might have missed our email for how to finalize. No worries we will get it right out to you. Please enter your information here (user name is your email) https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information. We can get it shipped in 1 to 3 days.
I never got mine!
your user name is your email If your having trouble resetting your password still. You can reach us as KS Addict said and we will be happy to get your printer out to you in no time.
Thanks for being a friend like always
@ David Figueroa - Hit them up via the contact form here http://printm3d.com/contact and you'll get a quick response.
Hello, I am very old backer and still haven't got my printer. I contacted you by email already. I can't access the portal because I don't know my username or password for the M3D page. Thank you
@Cesareo T. Bermundo
You will need to enter your information here https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information. We can get it shipped in 1 to 3 days.
Hi. I have not received my Pledge $299. Kindly advise when you can send it. My current address is:
Cesareo T Bermundo
U-1201 OMMCC Building
San Miguel Avenue
1605 Pasig City
Mobile : +63 917 592 8586
Contact us here http://printm3d.com/contact/technical-support with pictures of the damage, we will see if we can take care of that for you, we have continually improved our shipping methods.
Please make sure you complete the backer survey here https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information. We can get it right out to you.
I've been using my printer but I never received any information on the shitty quality of the packaging that completely ruined the plastic frame, can that be replaced?
I hope the retail version is not wrapped in packing tape!
Hey guys glad it's been two years but where is my printer. Please send it to me
Have you made sure to complete the backer survey here https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information.
I have not received my micro. When Will it ship?
Hi Adam And Scott,
We have made lots of improvements in support and to the Micro as well. Please contact me and my team via our contact sheet http://printm3d.com/contact/technical-support and we can get you all set and printing again.
My M3D did not work out of the box. Support was not helpful and I've also moved on......
Got my printer as an early bird, tried to print something 10 times and every time the object would slip on the base plate and print would fail a molten mess. Printer has been an ornament in a room ever since. Waste of money, and I have never invested in Kickstarter since
Have you completed your backer information via our portal here https://printm3d.com/portal/
If not please complete the form with your email as your username. Once finished or if you already have finished the form please contact us http://printm3d.com/contact so we can finalize your shipping information and get you printing.
Any update on shipments to canada? Still waiting on any sort of email confirming my shipping details.
This is Rob from Customer Service. Contact me here http://printm3d.com/contact
We will get everything sorted out for you.
Thank you for letting us know, I'm so sorry you have been waiting! I have just looked up your order and it looks like you have not completed your backer information through our portal yet. You can find it here https://printm3d.com/portal/
Your username is your email
As soon as you have finished, please let us know here in support at https://printm3d.com/contact so we can finalize your shipping
I backed this project when it came out and i'm a bit mad that I never got my M3D and it's now released and selling. Can someone please follow up on my order? Thanks
FOR RESALE : I'm getting rid of my brand new Micro for $250 shipping not included, payment by WBT or paypal. PM me or email me http://scr.im/corgol
Thank you for letting us know! I have just confirmed your order and it looks like you have not completed your backer information through the portal yet: https://printm3d.com/portal/
Your username is your email
As soon as you have finished, please contact us in support at https://printm3d.com/contact so we can finalize your shipping
Thank you for reaching out to us! I have just checked your order and it looks like you have not submitted your backer information through the portal yet: https://printm3d.com/portal/
Your username is your email
As soon as your finished, please contact us in support at https://printm3d.com/contact so we can finalize your shipping
All the best,
Never got your printer? Posting here probably won't do you any good. Contact M3D directly via their website contact form and someone from M3D will get you taken care of.
@Sureech. There is no point in just waiting. M3D has delivered all of their kickstarter awards a long long time ago. If you haven't received your printer yet it is because they (or Kickstarter or Amazon) lost your contact information or something similar. You can only get your printer by contacting M3D via their website as it has been stated several times before. Look for the link further down this page.
Still waiting my printer too.
@Megan: yes there is and if you just would have read the comment before yours, you would know, what that could be....
Can I get a refund or something? It's been almost 2 years since I backed this and nothing has arrived, no updates since September last year either... Other backers, is there anything to do about this?
Daniel Egger - You may have better luck contacting them directly via the sales / customer support form. Linked below.
No printer in sight here. Still waiting!!
@Chris Chin & @NS Chances are M3D won't see your post here. Best way to get their attention and get your printers is to contact them via contact form:
https://printm3d.com/contactm… (enter zeros for fields you are unsure of)
Still waiting three
@Jody Flohr. Since you are unwilling or unable to look for information on the internet you are going to have a bad time with the Micro (and ANY other 3D printer) so don't bother trying to get it... (hint: the info you need is right here on the page where you are reading these words)
Jokes aside. You should click the link in Mr. PACG's post just below your own post. That will lead you to a form you can fill out to get in touch with M3D's management. Just fill in something in the fields you are unsure of.
(Sorry for being so harsh, but this has been repeated over and over and over again.)
Still waiting for mine. Already paid everything. Loosing my faith in backing projects.
When can i receive something?
@Phillip Mance - It is unlikely that they will see your post here. Best to contact them directly via email form: https://printm3d.com/contactm… (enter zeros for fields you are unsure of)
Have not got mine yet
When will it be shipped????
can I get my money back please??
@Klimskady Sadly no Astroprint compatibility but someone created a sweet plugin called M3D-FIO that allows the M3D Micro and OctoPrint play well together.
I still am angry you went back on your word about making the Micro M3D usable with Astroprint then go and make your software closed source. Please reconsider and do the right thing for your customers, we have the right to use other tools to help make our 3D printing experience the best it can be. I have had nothing but excuses via email and think you don't care about how your customers feel.
So what's preventing M3D to proactively contacting those backers whom haven't received their Micros yet?
Lot of good community and M3D created tips, tricks and info in the support forum. Search function is much improved and topics are more organized. It's worth signing up and clicking around if you are new to the Micro or are having troubles using/printing/etc.
@Mogens Kjær - I can sort of understand that but I think that being respectful should remain in place all of the time. However, the Micro 3D is a complex machine to work with and you need to be able to read the forum information to get it working well. Those that are unable to work a scroll bar or scroll wheel to read the comments here are probably going to struggle with the printer.
Look just one comment below your own.
Out of the last 13 comments 5 of them have been advice on how to get your printer if you haven't already got it.
...Getting increasingly difficult to be respectfull and considerate...
I have yet receive mine, please help thabjs
@ahssini yassine - Contact them via contact form on their website for a quicker response.