Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I'm so I'm glad you reached out. Some backers never received the email to finish check out for their pledge. Please complete the form in the following link https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping.
Hi,I'm backer #3349.
When can I get reward?
Give me feedback!
We did not delay your units arrival but were simply waiting for you to complete your information for final checkout. As we informed you many times in your communications with us, we did not refuse to repair your unit, only that your sale of the unit to a third party meant the unit was not covered by the warrenty. We remain willing and able offer you repair and replacement services via our normal support channels.
This was the worst product ever and I have had such a bad experience with customer service I am not scared of buying any products from kick starter.
The product was delayed by about a year for me, before receiving the printer I asked them to cancel my order since it was delayed, they refused to cancel it and told me to sell the printer for a profit.
I sold the printer for a loss on ebay and the customer returned it showing that it was defective. I contacted M3D to fix the printer and they refused to since I sold it and they said that voids the warrnty (THEY WERE THE ONES WHO TOLD ME TO SELL IT)
This is a piece of garbage and is just a $300 paperweight. I am so dissapointed. I feel like they intentionally sent me a bad unit since they knew I wanted to return this product.
Not everyone had that experience, @carl pabst. Presumably, you've updated the software, recalibrated, etc? I found a little blue painter's tape (3M ScotchBlue 2090) on the bed does wonders.
too bad the original printer is nothing but a fancy paperweight. After all the hype it would have been nice to actually print something in 3d, instead of burning through all those reels of "ink" for nothing but spderwebs
Contact me here https://printm3d.com/contact/manager If you have completed all rewards steps I'll make sure your printer gets out to you this week
Head of Customer Service M3D
@Carl Göran Heintz
It's not like my team to not reply, did your receive an automated email response letting you know your ticket had been created? Contact me direct here https://printm3d.com/contact/manager and I'll get you all the support you need.
Head of Customer Service M3D
As I asked to your other comment please contact me directly with your Phone number and I will get this sorted out for you. We have not refused to send you your printer. It has not been sent because you have not paid the required shipping. Please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping. Your reward is waiting to be sent so please complete the final step for deliver.
Head of Customer Service M3D
I AM STILL WAITING ON M3D TO SHIP MY REWARD TO ME, THEY CATEGORICALLY REFUSE TO COOPERATE AND OFFER A PROPER SOLUTION. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO GET SCAMMED !!!
Will the pro users actually get support? Submitted several tickets in the support and havnt had one successful print nor reply so far. Posted in the forum too and got some suggestions that didn't work
i have given you $299 and you haven't fulfilled. I have done the survey's and other steps, and I have zilch show for it a year later, while you move on to new projects. I'm going to quit ks this is about the 6th time I've been screwed over
We are happy to provide a parts service for any repair you need and even replace a unit entirely if need be, but as a small company we are not able to offer free shipping at this time. We put that information forward honestly in our terms and conditions. We are still available to offer you any support you need.
My Micro is sitting here collecting dust.. Worked for the first few prints then problem after problem.. Support solution was to pay shipping from Canada (NOT). Then you have my LulzBot.. Something doesn't work, "sure, let us send you the part...." I get the Micro was supposed to be consumer focused, but then it should have been a quality product.. Sorry M3D... just stating fact.
Please make sure you finished filling out your information. If you haven't please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping
Still waiting for my Micro!
If your having trouble using your Micro please contact our support team. We see and hear from our over 50,000 satisfied customers about their great projects in their own home, we would love to help you be one of them.
Our Linux version has been out for early release for a month now. If you contact us in technical support we can get you a link to it. The public version is only a few weeks away.
Worst Kickstarter ever. Printer is rubbish and software is pure shit.
Where's the NATIVE Linux support you promised with the original kickstarter?? That's the ONLY reason I supported the project, and you've let me down and I have a basically unusuable printer.
The most common solution is to increase the heat by about 10 C.
What can i do to prevent the prints getting unstuck from the bed while is still printing?
Did you finish entering you information? If not please complete https://printm3d.com/portal/ Then contact us at http://printm3d.com/contact so we can finalize your shipping
Where is my micro?
Please contact me at http://printm3d.com/contact/manager I can help you reach a satisfactory end the complications with your Micro.
Head of Service
After all I'm very disappointed with the micro.
First print last year shifted during the print in back direction.
Next ones worked with smaller objects, but 2 out of 4 prints have shifts.
After a while the ***** thing could not print anything. First thought the noodle is jammed - but after detaching the head there was filament between the feeder and noozle , so the feeder could not forward anything to noozle. Cleaned it, after a while same problem. New noozle - same problem. New fan - worked for a while (lets say 5 prints worked - the best run yet).Then again the shifts. And the jamming - it worked to leave the head open instead of closed so i think it is a bit of a termal problem. With less temperature the material does not come out fluent on the noozle. Great. (Original black pla and pie - the original HPA was never working, ABS never working).
Distance to print bed is also mostly not working correclty - so i think i had more calibrations then succesful prints. One of the "funniest" things was that it pushed the hot noozle through the buildtek... During one of the calibrations the head was pushed against the back top border - very sad sound. Since then i had no working print. In z axis the printer makes noisy sounds. From forward to back it jumps really often somewhere during the print.
Well - i think i cleaned the y direction - but it didn't get really well. If it prints something the thing is mostly skipping at a height between 0 and 1 cm. If i print a circle mostly an egg is the result.
Overall - internal feeding never worked good. external was only working for the outer part of a roll - inner seemed either to tight or tangles.
I think i reall yhad all problems that i tried to avoid buying a "complete" printer - and i can't see a solution to this issues . Maybe if i try a 3d printer again it will be something which can be self build ...
If you haven't already filled out your backer information via our portal https://printm3d.com/portal/ please do so. Then contact us in support http://printm3d.com/contact We will get your Micro to you ASAP
I have not received the reward. Please help
Did you fill out your backer information for final delivery? If not use this portal https://printm3d.com/portal/ then contact us here http://printm3d.com/contact to finalize your shipping information. We will get your out to you right away.
I never got my reward!
I bought one with price $299 but I use only few times.
Whoever want to buy it, I resell it with price $100.
Contact me at email@example.com
We can help you get your Micro working much better. Contact us in support so you will always have the Micro as a solid backup to you larger purchase. We have skilled makers on staff ready to help with any concern or to just even offer suggestions on projects.
My first printer died, and was replaced, woot.
My second m3d has produced far more piles of filament and aborted prints than completed ones :(
But, I learned a lot about 3d printing with it, and can now feel more confident about a $2500 or so printer.
But I agree with Matt, I cannot recommend this printer to anybody, for anything. I got like 5 things out of it and 100+ attempts (many of those same 5 things).
I'm sorry to hear you had a bad experience. I'm Rob the Head of Service and I would like the chance to help fix the problem. Contact me here http://printm3d.com/contact/manager
I am willing to do what it takes to make sure all our backers get the support and experience they need. You made this happen for us so I will make any issues right with you.
@ Graeme, the thoughts and views on Reddit are interesting re this news: https://www.reddit.com/r/3Dprinting/comments/4p7xcx/m3d_launches_bigger_and_faster_m3d_pro_3d_printer/
I can't recommend M3D to anyone based on my own (Or many others) experiences with this printer.
Amazing that I'm the first to post this here: http://www.3ders.org/articles/20160621-m3d-targets-advanced-users-with-low-cost-m3d-pro-3d-printer-just-unveiled-at-ce-week-2016.html
Try increasing the temperature by 10 degrees or lowering the nozzle a bit, you should just be able to slid a single sheet of paper between it and the bed. Contact us here http://printm3d.com/contact/technical-support and we can get you some more detailed one on one support.
@ M3D, the printer is pointless because when printing it always comes out of the base which means i can never print, i am not sure how to solve this problem?
Sorry you missed our emails, some services like to move our emails to the promotions or the spam folders. Please enter your information here (user name is your email) https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information.
I also never got mine
@ Jim Field
Sorry to have you waiting you might have missed our email for how to finalize. No worries we will get it right out to you. Please enter your information here (user name is your email) https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information. We can get it shipped in 1 to 3 days.
I never got mine!
your user name is your email If your having trouble resetting your password still. You can reach us as KS Addict said and we will be happy to get your printer out to you in no time.
Thanks for being a friend like always
@ David Figueroa - Hit them up via the contact form here http://printm3d.com/contact and you'll get a quick response.
Hello, I am very old backer and still haven't got my printer. I contacted you by email already. I can't access the portal because I don't know my username or password for the M3D page. Thank you
@Cesareo T. Bermundo
You will need to enter your information here https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information. We can get it shipped in 1 to 3 days.
Hi. I have not received my Pledge $299. Kindly advise when you can send it. My current address is:
Cesareo T Bermundo
U-1201 OMMCC Building
San Miguel Avenue
1605 Pasig City
Mobile : +63 917 592 8586
Contact us here http://printm3d.com/contact/technical-support with pictures of the damage, we will see if we can take care of that for you, we have continually improved our shipping methods.
Please make sure you complete the backer survey here https://printm3d.com/portal/ then contact us at http://printm3d.com/contact to finalize your shipping information. We can get it right out to you.
I've been using my printer but I never received any information on the shitty quality of the packaging that completely ruined the plastic frame, can that be replaced?
I hope the retail version is not wrapped in packing tape!