Home Stretch... Final Week of Shipping!
Lumio Update #11: 2nd and 3rd Batch, Limited Edition, and Logistical Improvements
Update #10: Lumio 1st batch shipping update & 2nd batch production status
Delivery Dates, Shipping Details & What’s In The Mail
Home Stretch To The Finish Line
We’ve been working hard over the past few weeks, gathering feedback from backers of the first batch of Lumios, making improvements to our logistics, and making sure we get the next batches out on time, and we’ve got some exciting updates to share.
2nd and 3rd Batch Lumios
We’re still on track to ship out the 2nd and 3rd batch Lumios on October 28th. There was a slight delay in the production schedule because of the national holiday break in China, so we are using air freight to make up lost time and get your Lumios shipped out on time.
Limited Edition Lumios
Max will be engraving the Limited Edition Lumios himself in the US, and then will be shipping them out to backers individually. If you ordered a Limited Edition, you should expect it to ship the first week of November.
Update Your Shipping Address
If you are still waiting for your Lumio and you have moved since you filled out the Kickstarter survey earlier this year, please email firstname.lastname@example.org with your new address by Tuesday, October 22.
We never stop making improvements to give our backers the best experience. We've been working hard the past couple of weeks to land on a logistics model to elevate your shipping experience:
- US & Canada: We're securing a warehouse and will be doing our logistics internally so we can have better control on the turn-around time.
- Asia: We're working with a new partner in Hong Kong to handle all shipments to Asia.
- Europe, Middle East & Pacific: We're signing up a contract with a warehouse in the UK so that we have a centralized distribution center for our European backers.
For those of you who ordered Lumio sets and didn’t receive your bookmarks, we’ll be sending those out to you shortly. Sorry for the delay!
Share Your Lumio!
We love seeing how you are using your Lumio. If you take any pictures or videos, please be sure to share them with us on Facebook, Twitter, or Instagram by tagging us @hellolumio or using the hashtag #hellolumio. We share our top picks weekly in the Lumio Image Gallery, and we’d love to include your photos!
As always, thanks to all of you for your support of this project. We can’t wait to get your Lumio out to you!
Best, Max & the Lumio Team
P.S. For a preview of what's coming to you soon, check out the Lumio unboxing video by one of our early backers, Tim Chung.
For backers only. If you're a backer of this project, please log in to read this post.
Hi Kickstarter backers,
Hope everyone had a great week!
I just got back to San Francisco after almost 2 months in China and have a lot to share. Let’s get right to it:
I’m excited to inform you that we’re very close to completing production for the 1st batch of Lumios. It’s been a long journey and we’ve made every effort humanly possible to meet the targeted end of July ship date.
No one wants to delay the ship date but we needed a little bit more time to perfect all the details. Realistically, we will complete production and ship out in mid-August.
I apologize for the delay and we are working as fast as possible to get the job done. I’m very excited with the products that we have (check out the images below) and believe it’s worth the wait!
We have backers from 64 countries and figuring out the logistics was quite a feat in itself. We are setting up distribution centers in Hong Kong and Los Angeles in order to streamline the shipment process and get Lumio in your hands as quickly as possible.
US backers: Fifty percent of Lumio backers are from the US and we will do freight shipment to our processing facility in Los Angeles. It takes about 15 days for sea freight (+ customs) and about 3-5 days to mail the order. We are working very closely with UPS for the freight shipment to make sure we have all the documentation water-tight to help us expedite customs clearance.
International backers (Including Canada): We will air mail all International orders directly from Hong Kong.
First batch Lumios should begin arriving in late August to early September. Later batches will begin arriving shortly after that.
What's In The Mail
I always love it when someone under promises and over delivers. That’s exactly what I’m aiming for with Lumio. But I’ll let you be the judge of that.
I’ve included a few extra upgrades as part of your Lumio package:
- Hardcover slip case to protect your Lumio during transport. Check out the wood detail on the spine that corresponds with the finish of the Lumio inside.
- Cloth covered micro USB cable. The standard white USB cable is much cheaper but this one looks much better and it comes in 2 meter length... in case you want to mount your Lumio on the wall.
- Organic Cotton accessory bag to keep all your accessories in one neat place when you’re on the go.
- Wooden magnetic pegs. Check out this magnetic wall-mount that doubles as an attachment to hang Lumio as a pendant. Yes, this was part of the stretch goal reward, but I’ve taken the extra step to design this accessory with versatility and aesthetic in mind.
Feel free to drop me a line at email@example.com with any questions. I’d love to hear from you and address any concerns you might have.
Thank you for your patience and support. End of August will be here before you know it!
Best,Max and the Lumio team