Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Lamp will not charge properly - usb possibly faulty if you complain you get blocked on every social media network out there. Broke within a month. Will not hold charge off USB. And I will complain on every photo place where this is.
Worked perfectly for 3 weeks until it decided to never turn off. Works plugged in and holds a charge but when closed the led lights still shine bright so not very portable.
This information is 6 months old and I am just now writing about it for no reason.
Not received my Lumio yet. Please check and feedback.
I still not receive my Lumio. What happen?
Emailed you 3 times about the lumio not working off the usb cable.
They're not keen if you complained via Facebook account
I hope the makers of Lumio will correct the following FAQ:
"Can I dim the light when it's in a fully open position?"
"Yes, you can easily connect Lumio to a dimmer (not included) to control the lighting level without moving the position of the cover. "
Not any dimmers I have. I have two Lumios, a brand-new fully functional one, and one that only works plugged in, due to the fact that I dropped it shortly after receiving it. The fully functional lamp showed no change connected to a dimmer, except that its little red charge-indicator began to blink. The Lumio that only works plugged in behaved like a non-dimmable compact fluorescent when plugged into the dimmer: it blinked on and off as soon as I lowered the current.
While we're on the subject of electric power, I must also point out that the Lumios that I purchased have no charger, only a USB charging wire. I've been to Radio Shack and Best Buy and can discover no USB charger with a voltage above 2.1, which takes approximately 12 hours to fully charge my lamp. So I wouldn't really say that a 3-volt charger is "easily obtainable." Other than that, I'm quite pleased (even obsessed!) with my lamps (and hope you're using better glue so that one 6-inch drop from the hands of an all-thumbs type such as myself onto a table won't unseat the position of the battery/lights so easily, making it impossible to turn the lamp off).
I love it when it works.
But sorry to say, when it goes wrong firstname.lastname@example.org does not respond.
Have had mine on for full charge by the plug, unplugged it and it lasted 10 mins and went off plunging me in darkness.
thank you for your mail.
I supported your lumio-project because I loved it from the first moment i saw it. So it was very hard to wait about 10 months to get my lumio. And it was even more great, when I held it in my hands!
But two months ago it happened an accident with my lumio: I put it with the magnets under my metal-table in the garden. When I tried to get it loose again from the table, the magnets were so strong that my lumio slipped out of my hands and fell down to the stones under the table. The wooden back broke. The LEDs are still working, but there are two parts now :-(
Before the damage of lumio - because of this stupid accident - there was another technical poblem: One of the LED-pads was not completely fixed on the inside of the cover. So the panel jumped out by opening the lumio sometimes and made it impossible to get lumio closed without putting the panel back by very pointy fingers.
Nevertheless, I think about a new lumio. But 195 $ (including shipping to germany!) is quite much more than I paid, when I was supporting the lumio project ... What aobut a special offer to Your first supporters?
And just another last thing: I think your laser-finishing of the word "lumio" on the cover is not really good. There are marks of smoke inside - that is not state of the art. This company in Germany would it do much, much better: http://www.highlight-media.eu/
Have a good time!
Hi, I received my 2nd batch Lumio a while ago and absolutely love it! However, the spine is warped, and the wood cover/faces are significantly bowed in, like cat eyes. If I order one off the website, will it have these issues?
If you're in need of support or inquiring about the status of your backer reward, send us an email at email@example.com — we're happy to help!
@Nerissa: Thanks for contacting us at firstname.lastname@example.org. We’ve got your Lumio in queue to ship in about a week. Thanks for your patience in getting these to you!
@Max: Your replacement is going to be shipped in about a week. Thanks for waiting for this for such a long while.
@Schoenberger: It looks like we shipped two Lumio to you in November. A message was sent to you a few days back with more information.
@Shawn: Sorry for the delay in getting back to you about your return and replacement. It looks as though you should have received this over a month ago now. If you have any other issues, do be sure to let us know and we’ll get them sorted out straight away. We’re best reached at email@example.com
@Anthony: Thank you! Happy to hear you’re enjoying your new Lumio!
Havent received a single one, and backed 3 Lumios :(
@Schoenberger: The website says "Orders placed now will have an estimated delivery timeline of September 2014." a week ago it said August so I hope you get your Lumio and I will get my replacement unit after almost 5 months :o
They are taking new orders and selling the lamp via their website
And I have not even got my Kickstarter Lumio!!!!!
Does anyone know what happened to creators of this thing. I received a defected Limio so I was asked to send it back. It's been months since I've heard back from any of them.
hi, I'd just like to thank Lumio for shipping my replacement lamp. The new one turns off and produces a wonderful light like the first. A truly great product and good customer service ( you did respond to emails within a few days and managed my expectations so well done! )
Hi! Something break loose inside my 2nd batch Lumio. I sent two emails about it already. Could you please check the inbox? ;)
They're obviously having supply issues.
I just wish they'd be honest about it, and communicate to those people who have turned over money over a year ago to them. I still have not received my product. I'm getting sick and tired of it.
@robert. Sorry I just saw your comment. I just emailed the info at Lumio email address. Just had to send them another email. Same basic response pushing it out another month. Next week will be 14 months since I backed this project and still no working unit. At this point the only thing I really want is a refund.
Dear Max and the team,
I received my Lumio a little while back, and am super happy with it :)
Thank you for designing such a beautiful product. I feel like I own the awesomest lamp ever. The lamp is making people jealous and want it too, so... when will the lamp become available in the Netherlands? Any designer places that have it? Want it?
In the name of balanced feedback, the only critical remark I could make about the lamp is that the light is quite bright. At least, brighter than I had expected. Maybe future models could have a dimmer of sorts?
@Troy Would be interested to find out who you mailed in order to receive return instructions as that process is, to me at least, very unclear. My 6-month warranty window is closing so any tips would be appreciated. And I doubt I'm the only one that would benefit.
Still not receive anything. What happen?
So I received a damaged unit in February. It took 3 emails to get a response on how to return it, then 6 weeks and three emails to get a response that they received it and now I'm being told that it will be another month for a replacement. I'm sure during these multiple months they are filling new orders.
The finished product, based on my wife's unit, is slightly less than we expected in utility and design and the customer service has been atrocious. I hope I can finally get a working unit and then I'm done with anything to do with this company.
I STILL have not received my Lumio. I've been told that it was "sent in november", and then "arranged for another to be sent". NO shipping notification, no Lumio.
Starting to feel like I've been robbed, and starting to get quite annoyed.
little to nothing to do with it, but if you are afraid of losing it, you might consider ordering for free this bluetooth tracker: http://www.thetrackr.com/…
They sent me a damaged case. And say they can't replace it because they don't warranty the cases. I could understand if I damaged the case (obviously), but I think I should RECEIVE an undamaged case to begin with.
Supposed to be in first batch but still no shipment or any information. Is there any chance to get something?
Just saying although we don't use it much because it's a pain to charge it, it is always on when we invite friends over. However I found the light a little too bright, it was disturbing me while readind. if you could incorporate different luminosity in the next generation it would be perfect :)
Hi. I have notice that my lumio battery drains out even when im not using the lamp. I charged it full and used it for 10 mins and 2 days later its empty. Any one got the same problem?
It's been 3 months since I received my damaged Lumio and I've still not heard from you when I can get a replacement. Please reply to my emails. This was supposed to be a Christmas gift, and now it's March.
We've received earlier this month our lamp: what a beauty. Peace of the art. It brings the atmosphere of Tomorrowland (Boom) when opend. Even the box where it was enclosed looks nice. Great job.
I just opened my (second batch) lumio a few minutes ago. I'm very excited about it! My kids think it's the coolest thing ever, and I have to say I agree with them. I can't wait to post pictures on Facebook to show off to my friends :-)
This is a little late, but when I received my Lumio I was so blown away that I immediately ordered the other two wood types so as to have a matching set of three. Great product, and I'm a very happy backer! Well done!
I'm a second batch backer from germany and finally received my lumio last week. It's a great product - we love it.
Hope you've learned that communication is the key.
Nani - Cherry is light coloured wood see here http://www.hellolumio.com/shop/
Your product wouldn't have been supplied in cherry if there was a problem with it, hence why you didn't get an email about it.
It's only an issue for the people who've been supplied late as supplies have run out- I'm 2nd batch backer and will be getting a walnut finish due to the production issues.
Okay, I received my Lumino from batch two about a month ago, and the finish was not at all Cherry colored but a light color. Even though the box is labeled with a two, which I took to be the code for Cherry according to the project page or something I checked at the time. The lamp is surely beautiful, but I only tried it out and put it back in its really cool box and haven't touched it since. Now I read from past comments about the production issues with Cherry and how some received email about it (not me), and it looks like they just switched out people without saying a word. None of the updates addressed this issue. I'll contact them directly and see if I have any options!
Just today received my Lumio (Second Batch) from INDIA and I was charged by local Postal Customs Fee Rs.1275/-
Opened the package, It was very unique and I love the product design! :)
Received my Lumio this week. After waiting for months for the product to arrive, my first reaction was what an absolute beauty, from the packaging on the outside to the actual product itself. Something unique and artistic
I’m a second batch backer of lumio. Few days ago I receive an email to track my lumio with parcelforce tracking number.
The following item was included in this shipment:
1 x Cherry Lumio (Single Unit) (LU-01CH)
This shipment was sent to:
37 RUE LOUISE MICHEL
You can track your package by clicking the link below:
The name and the address above are correct.
On the parcelforce tracking system we can see :
Signed for by
I check my mailbox but there is nothing, I ask everyone in my building and there is nothing.
I don’t know any person named KATHLYN (the name is close to my family name CATHALY but…. not the same).
I call the company in charge of the delivery of my parcel in france (GLS) (cost me around 10 euro in call taxes), they said I’ve to contact you, and you will ask parcelforce for infos.
I hope you can help me to get my lumio, I was waiting for too long.
I'm also from Slovakia and mine also arrived today! It's beautiful and now my girlfriend wants one too. I'll hold on until there is a discount code for KS backers. ;)
Received my second batch Lumio yesterday here in Denmark. It works great and looks amazing. The 5 month delay was a bit much & communication could have been better. I hope you learn a lot from this experience, you have a great product here.
I'm a second batch backer from Slovakia and today i finaly received my Lumio. It seems to work properly, I hope it will stay like this.
I've enjoyed my Lumio for about a month now and it's a great experience with very thoughtful and attractive packaging. Sadly, the glue of the page folds near the spine of the book seems to have given away now causing the single pages to undulate and increase the breadth of the lower section of the book. This, in turn, has led to the book being always lit up even when closed since the lower section has become too broad to effectively affect the on/off switch.
So yeah, great product but this issue seems to be one to watch out for for the next generation of Lumios.
Second batch backer. Still no Lumio, no shipping info and no response to my email query. Wonderful.
It actually arrived and I'm pleasantly impressed. Remain disappointed with the four month silence, but there you go. However, with your dubiously EU unfriendly sales, warranty and return terms, I can't justify a risk outlay of £120 per additional unit.
I was in the #2nd batch shipment and have been using the Lumio for quite some time now. It remains what it was when I first opened it: stunning and fabulous. Visitors are surprised, people stare in the light and dream away... we used it to light our table during new years eve... must be by far the best kickstarter I've supported. Splendid product, excellent communication.
It it possible to swap finish? I understand Cherry are in short supply, so happy to take a Walnut finish.
I've received my replacement Lumio today. I love this one even more (I've got 2 Lumio's)!
Thank you for the great customer service and communication.