Funded! This project was successfully funded on March 15, 2013.

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      Creator Troy Hill on April 10

      So I received a damaged unit in February. It took 3 emails to get a response on how to return it, then 6 weeks and three emails to get a response that they received it and now I'm being told that it will be another month for a replacement. I'm sure during these multiple months they are filling new orders.
      The finished product, based on my wife's unit, is slightly less than we expected in utility and design and the customer service has been atrocious. I hope I can finally get a working unit and then I'm done with anything to do with this company.

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      Creator Rainer Knobloch on April 8

      I STILL have not received my Lumio. I've been told that it was "sent in november", and then "arranged for another to be sent". NO shipping notification, no Lumio.

      Starting to feel like I've been robbed, and starting to get quite annoyed.

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      Creator Etienne Vandamme on April 8

      little to nothing to do with it, but if you are afraid of losing it, you might consider ordering for free this bluetooth tracker:…

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      Creator kristen chicago on April 7

      They sent me a damaged case. And say they can't replace it because they don't warranty the cases. I could understand if I damaged the case (obviously), but I think I should RECEIVE an undamaged case to begin with.

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      Creator Alex Selkov on April 2

      Supposed to be in first batch but still no shipment or any information. Is there any chance to get something?

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      Creator Etienne Vandamme on April 1

      Just saying although we don't use it much because it's a pain to charge it, it is always on when we invite friends over. However I found the light a little too bright, it was disturbing me while readind. if you could incorporate different luminosity in the next generation it would be perfect :)

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      Creator Tan Nguyen on March 15

      Hi. I have notice that my lumio battery drains out even when im not using the lamp. I charged it full and used it for 10 mins and 2 days later its empty. Any one got the same problem?

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      Creator kristen chicago on March 4

      It's been 3 months since I received my damaged Lumio and I've still not heard from you when I can get a replacement. Please reply to my emails. This was supposed to be a Christmas gift, and now it's March.

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      Creator Ron Van Hul on February 25

      We've received earlier this month our lamp: what a beauty. Peace of the art. It brings the atmosphere of Tomorrowland (Boom) when opend. Even the box where it was enclosed looks nice. Great job.

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      Creator Sarah Nicholson on February 21

      I just opened my (second batch) lumio a few minutes ago. I'm very excited about it! My kids think it's the coolest thing ever, and I have to say I agree with them. I can't wait to post pictures on Facebook to show off to my friends :-)

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      Creator Lindsay Cullen on February 18

      This is a little late, but when I received my Lumio I was so blown away that I immediately ordered the other two wood types so as to have a matching set of three. Great product, and I'm a very happy backer! Well done!

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      Creator Charly Preis on February 16

      I'm a second batch backer from germany and finally received my lumio last week. It's a great product - we love it.
      Hope you've learned that communication is the key.

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      Creator Rod S on February 16

      Nani - Cherry is light coloured wood see here

      Your product wouldn't have been supplied in cherry if there was a problem with it, hence why you didn't get an email about it.

      It's only an issue for the people who've been supplied late as supplies have run out- I'm 2nd batch backer and will be getting a walnut finish due to the production issues.

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      Creator Nani Blyleven on February 15

      Okay, I received my Lumino from batch two about a month ago, and the finish was not at all Cherry colored but a light color. Even though the box is labeled with a two, which I took to be the code for Cherry according to the project page or something I checked at the time. The lamp is surely beautiful, but I only tried it out and put it back in its really cool box and haven't touched it since. Now I read from past comments about the production issues with Cherry and how some received email about it (not me), and it looks like they just switched out people without saying a word. None of the updates addressed this issue. I'll contact them directly and see if I have any options!

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      Creator Varun on February 15

      Just today received my Lumio (Second Batch) from INDIA and I was charged by local Postal Customs Fee Rs.1275/-

      Opened the package, It was very unique and I love the product design! :)

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      Creator Jing Tan on February 13

      Hi Max,

      Received my Lumio this week. After waiting for months for the product to arrive, my first reaction was what an absolute beauty, from the packaging on the outside to the actual product itself. Something unique and artistic

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      Creator Alak on February 13


      I’m a second batch backer of lumio. Few days ago I receive an email to track my lumio with parcelforce tracking number.


      The following item was included in this shipment:

      1 x Cherry Lumio (Single Unit) (LU-01CH)

      This shipment was sent to:

      CATHALY Kevin
      VILLEJUIF, 94800

      You can track your package by clicking the link below:…


      The name and the address above are correct.

      On the parcelforce tracking system we can see :


      Signed for by


      I check my mailbox but there is nothing, I ask everyone in my building and there is nothing.
      I don’t know any person named KATHLYN (the name is close to my family name CATHALY but…. not the same).
      I call the company in charge of the delivery of my parcel in france (GLS) (cost me around 10 euro in call taxes), they said I’ve to contact you, and you will ask parcelforce for infos.

      I hope you can help me to get my lumio, I was waiting for too long.

      Best regards,

      Kevin CATHALY

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      Creator Lorenz Goebels on February 12

      I'm also from Slovakia and mine also arrived today! It's beautiful and now my girlfriend wants one too. I'll hold on until there is a discount code for KS backers. ;)

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      Creator Kristian Gram Sloth on February 12

      Received my second batch Lumio yesterday here in Denmark. It works great and looks amazing. The 5 month delay was a bit much & communication could have been better. I hope you learn a lot from this experience, you have a great product here.

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      Creator emtione on February 12

      I'm a second batch backer from Slovakia and today i finaly received my Lumio. It seems to work properly, I hope it will stay like this.

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      Creator Sander on February 11

      I've enjoyed my Lumio for about a month now and it's a great experience with very thoughtful and attractive packaging. Sadly, the glue of the page folds near the spine of the book seems to have given away now causing the single pages to undulate and increase the breadth of the lower section of the book. This, in turn, has led to the book being always lit up even when closed since the lower section has become too broad to effectively affect the on/off switch.
      So yeah, great product but this issue seems to be one to watch out for for the next generation of Lumios.

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      Creator Jamie Holyoake on February 10

      Second batch backer. Still no Lumio, no shipping info and no response to my email query. Wonderful.

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      Creator Beagle on February 10

      It actually arrived and I'm pleasantly impressed. Remain disappointed with the four month silence, but there you go. However, with your dubiously EU unfriendly sales, warranty and return terms, I can't justify a risk outlay of £120 per additional unit.

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      Creator Koen Vingerhoets on February 8

      I was in the #2nd batch shipment and have been using the Lumio for quite some time now. It remains what it was when I first opened it: stunning and fabulous. Visitors are surprised, people stare in the light and dream away... we used it to light our table during new years eve... must be by far the best kickstarter I've supported. Splendid product, excellent communication.

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      Creator Rod S on February 7

      It it possible to swap finish? I understand Cherry are in short supply, so happy to take a Walnut finish.

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      Creator Frederic Herbots on February 7

      Hi Max,
      I've received my replacement Lumio today. I love this one even more (I've got 2 Lumio's)!
      Thank you for the great customer service and communication.

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      Creator Max Gunawan on February 7

      @Tan and Joyce: We're happy to hear you love it! Be sure to share pictures (just remember to tag it #HelloLumio) — we'd love to see how you're using it.

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      Creator Tan Nguyen on February 7

      I got mine here in sweden today. And it is amazing very well build and stunning. Thank You Lumio!

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      Creator Joyce L on February 6

      Hi Max and the Lumio team. Just wanted to let you know that I received my Lumio today (in Sydney, Australia) and I absolutely LOVE it. Everyone in the office that has seen it wants one now! Congratulations on the successful funding project and an amazing product :)

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      Creator Max Gunawan on February 6

      @Troy: We just sent you a replacement label and some more information about the return process. Do be sure to email if you have any questions.

      @Heiko: Glad to hear we could put you at ease. Your Lumio should be arriving any day now — let us know what you think!

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      Creator Troy Hill on February 6

      Had something break loose inside my unit after just one use and it sitting on the shelf. Very slow response from Lumio. One email asking for pictures and no response after that. Not pleased at the moment.

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      Creator Heiko von Debschitz on February 6

      @Max: I am relieved. Thanks a lot for the quick response. Good to see you communicating :-)

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      Creator Max Gunawan on February 5

      @Michael: Send us an email ( and we can come up with a solution or, failing that, a replacement.

      @Heiko: Sorry we weren't more clear. The Cherry Lumios we are shipping out have, in fact, been checked and have passed our quality control process. The only reason we can't meet demand with this finish is that many more did not meet our expectations than we had anticipated. As production had already ended, we were simply left with too few. In all, only a very few people will be inconvenienced by the shortfall.

      @Katharine: That's quite right. We'll automatically switch the orders from Cherry to Walnut, but wanted to be sure no one had any objections.

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      Creator michael law on February 5

      I received my Lumio a couple weeks ago and think it's great but I'm having an issue with the cover curling up. In the few weeks I've had it the front cover has curled up quite a bit. What can be done to address this issue?

      Thank you,


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      Creator Heiko von Debschitz on February 5

      @Katharine: Congratulations! I received a different message last night, telling me that I will still get my Cherry Lumio: "As noted in the update[?], not all backers who selected cherry are affected by our decision to discontinue production of that finish." I can only hope my Cherry Lumio will be substantially different from those Max has "continuously encountered less-than-perfect wood cover quality" with.
      @Max: Can you tell us if and how you have made sure the Cherry Lumios shipped out by you since you encountered the issue are NOT suffering from the same quality problem?
      (I prefer posting public comments over writing private emails since I guess I am not the only one affected by the Cherry issue and other backers might be just as interested in the answer.)

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      Creator Katharine on February 4

      I was a cherry backer, and received the email about the quality etc etc:

      'Due to the number of natural inconsistencies with Cherry, we have discontinued its use in our product line. To avoid any further delay, we would like to offer you a Walnut Lumio (as shown above).

      Please let us know as soon as possible if you should have an alternative request. We aim to ship your order by Thursday, February 6th and we will be unable to change the finish of your Lumio once it has been processed for shipment.'

      Does this mean if we're happy to get the walnut, we don't have to reply or do anything, and just continue waiting for it to arrive?

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      Creator emtione on February 4

      I am second batch backer from Slovakia and today, 4th of february 2014 i received this email:


      We're excited to let you know that your Lumio has shipped..........

      :D Hope it will arive soon and function properly.

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      Creator Max Gunawan on February 4

      Hello all!

      Many of the questions and concerns you've raised should have been addressed in Update #12 (posted yesterday). For those of you with questions about your order specifically, please do get in touch with us — the best way to do so is by emailing us at

      Max and the Lumio Team

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      Creator Heiko von Debschitz on February 4

      Max, thanks a lot for the update! However, you are telling us only NOW (February 2014) that you "have continuously encountered less-than-perfect wood cover quality" with the cherry finish?! Could you please clarify (better this month than next) if there is still a choice at least between the two remaining alternatives? Or should I be content with the prospect of receiving just any Lumio, hopefully later this year? And could you please explain why you took the highly irritating decision to ship Lumios to post-Kickstarter customers long before you were even close to fulfilling your obligation towards your backers? Thanks a lot.

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      Creator Simon Lamme on February 2

      Second batch, still no Lumio. No communication. Maybe it's time we communicate with Kickstarter (maybe they can help) or via Twitter and Facebook to prevent others from buying. I mean, IF we get our Lumio, then there's also a large possibility it's not working as it supposed to. It seemed such a nice product. Such a shame!

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      Creator Beagle on February 1

      Good grief. Check out their Facebook. Retail units shipping and being received before Christmas! We've been screwed.

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      Creator Beagle on February 1

      Think my credit card company will have to get involved. 2nd batcher, no email, no replies, 3rd batchers and retail are getting theirs.

      Something stinks about this project now.

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      Creator Rod S on February 1

      2nd batch backer. Still waiting for a email with a tracking code.

      Three things that when combined are very annoying...
      1) you haven't sent an email update on developments since early December 2013. Communication is the key and I'm afraid you've been found lacking in that area
      2) you still have time to promote Lumio on social media like Facebook and Twitter, but not to give an update to people who've waiting over 4 months beyond the original delivery date.
      3) you're taking orders on your website when you haven't fulfilled orders made up to May 2013

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      Creator Johan Olsson on February 1

      Second backer here and still no e-mail or any other confirmation...

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      Creator Francis Stephen Ybanez on February 1

      Just got my lumio. Gorgeous piece of art/ light source. Only issue though - my light doesn't automatically switch off when I close the book. I have to apply pressure accordingly before it closes. I popped it into my bag and checked it every now and then only to find that the light is on. Hmmm am I the only one having this issue? Thanks.

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      Creator Florian B. on January 31

      Sorry, but this is extremely unprofessional behaviour, according to a post on your facebook page people have actually ordered a Lumio from your website in November and got them for christmas but yet a lot of second batch backers, including me, are still waiting for any kind of notification, if only an official update regarding the whereabouts of those Lumios and when to expect them.
      Pretty disappointed by now and I hope if it ever arrives it won't have any of the technical/quality issues, a lot of backers are reporting.

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      Creator Anne on January 31

      i want my money back !

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      Creator Antonio Di Ferdinando on January 31

      Thought to share this message I've just received (bear in mind I'm a second batch backer):
      Thank you for getting in touch with us. Our sincerest apologies for the amount of time it has taken for you to receive your Lumio. We did not have enough product in stock to fulfill your order as well as others by mid-January as we had anticipated. We apologize for the delays but we can say that your Lumio will be sent out toward the end of February.

      We understand your frustration because we share a similar frustration. We want nothing more than for our customers to be happy with their Lumio in hand as quickly as possible and we hate having to delay delivery further.

      Your patience is appreciated, we hope you'll find it to be well worth the wait.

      The Lumio Team

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      Creator Charly Preis on January 29

      Hi Max,
      This is downright ridiculous; no answer, no post, no shipping details, no nothing within the last 18 days since I (and many others too) wrote a comment.
      I'm a second batch 'awaiter' from germany and still don't have neither a real shipping date nor a lumio.
      Hey man, yes this is Kickstarter, something is always behind schedule. But you've promised informations about the shipments - in october (just remeber.... its end of january now!). If i were you i would blush for shame. Keep in mind who supported you at the beginning of your business - your backers at KS.

      So stir yourself and deliver what was promised.

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      Creator steelnstones on January 29

      2nd backer here. Still no email. I live in sf. May I come by your office and pick it up?

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