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Charge your gear anywhere!  A 2-in-1 solar lantern and phone charger that packs down to 1" thick. Portable power and light on the go! Missed the campaign?  Order yours today!
Charge your gear anywhere! A 2-in-1 solar lantern and phone charger that packs down to 1" thick. Portable power and light on the go! Missed the campaign?  Order yours today!
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3,964 backers pledged $279,743 to help bring this project to life.

Shipping Updates: April Almost Done, May & June on Schedule

Posted by LuminAID (Creator)
20 likes

Hi Everyone!

We wanted to give everyone a quick update on our current shipping schedule. The last set of PackLite Max Phone Chargers for April backers are en route to our warehouse. They should land in our warehouse the first week in May. It will take us a few days to pack everything up, but then we will be able to fulfill April backers right away.  If you are an April backer and have not yet received your package, it will be shipped out within the next 10-15 days.  The tracking number you received will update once your package leaves our warehouse. 

To apologize for the delay, we'll be giving everyone whose shipment was delayed a 15% off coupon for our website.  Keep an eye out for it in your package. We really appreciate everyone's patience and look forward to shipping all the April backers out soon! 

If you are a May or June backer, your shipment is on schedule.  You'll get a pre-shipment notification before your label is generated in case of last-minute address changes, etc. 

Thank you again to everyone for your patience.  If you have any questions about your specific pledge, or if there are any issues with your shipment, please reach out to us directly at kickstarter@luminaid.com! 

Thank you!

Anna, Andrea & LuminAID Team

P.S. Our partners on the ground have been hard at work responding to the emergency flooding in Peru and Colombia. Learn more here.

Patrick Marion, Robin Cole, and 18 more people like this update.

Comments

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    1. LuminAID 2-time creator on

      Hi Gina and Margaret,

      Thanks for getting in touch! It looks like both of your orders include the special Artist Print version of the PackLite Max 2-in-1 Phone Charger. Due to the special print, the production of these took a little longer than expected but we are on schedule to begin shipping these out this week. Thank you for your patience and we are confident these will be worth the wait!

      Thanks!
      Team LuminAID

    2. Missing avatar

      Margaret Faye Maloloy-on on

      June backer here and I'd appreciate if you could give us an update on the shipment as it is July now.

    3. Missing avatar

      Gina Humphries on

      Hi, could you please provide an update on shipping? I am a June backer.

    4. Missing avatar

      John Wilson
      Superbacker
      on

      I have not received any shipping information, backer #1293. Please let me know, as I am an April backer.

    5. LuminAID 2-time creator on

      Hi Micah,

      Thanks for getting in touch! Did you receive an email from kickstarter@luminaid.com last week? We have been emailing all May backers with updates on their ship status, so if our messages aren't coming through, we may be caught in your spam filter.

      If you could send us an email, we'll re-send you the update on your order status.

      Thank you!
      Team LuminAID

    6. Missing avatar

      Micah Hudson on

      What is the timeframe for the May backers? Sorry if this is coming right when the shipping notices are about to be sent.

    7. LuminAID 2-time creator on

      Hi JC,
      Did you receive an email from kickstarter@luminaid.com 2 weeks ago or yesterday? We have been emailing all May backers with updates on ship status, so if our messages aren't coming through, we might be caught in your spam filter.

      If you could send us an email with some alternate ways to reach you (other email, phone, etc), we'll A) confirm we got your message, and B) re-send you the update on your order status.

      Thank you!
      Team LuminAID

    8. Missing avatar

      JC
      Superbacker
      on

      May backer...no word...any idea when shipping will happen. Thanks

    9. Michelle on

      "If you are an April backer and have not yet received your package, it will be shipped out within the next 10-15 days." That was written April 27.

    10. Missing avatar

      Tomoko Loew on

      Hi, I'm an April Backer and haven't receieved any tracking email yet.

    11. James Kapptie on

      still no tracking email.....just checking

    12. Janet C. on

      I just emailed you about the shipping, then thought about checking out your site. No problem, thanks for the update.

    13. LuminAID 2-time creator on

      Hi Birder,
      Over half of our backers had April ship dates, so we didn't have enough stock to fulfill all April orders in the first wave (though we did send everyone a tracking email -- sorry about that!). We are getting units shipped to us as they are made, so we are fulfilling as we go. We will have the remaining needed stock for all April backers' orders by the first week of May.

      We noticed an issue with some of the valves in the first wave of units, so the delay in the subsequent waves of April shipments has been due to getting stock hand-checked, and more stock shipped after a QC check.

      Thank you,
      Team LuminAID

    14. Michelle on

      So, what happened to the April shipment that you talked about exactly a month ago on March 27? "The first units are arriving at our warehouse soon, and we will be sending out the April shipments!"