Frequently Asked Questions
After the campaign ends, we'll send out a Backer Survey to get your shipping information, and start shipping reward packages in April. Now that we are fully funded, we're able to place our first production run, and get the first PackLite Max Phone Chargers shipped to our backers by April.
All backers will receive a shipping confirmation once their lights ship with tracking information. Please allow 1-2 days for your tracking to update.
Delivery times will depend on your shipping country and the number of items included in the package. Small packages (1 light) will ship via USPS First Class Mail International, which typically takes 1-3 weeks for delivery. Larger packages (2+ lights) will ship via FedEx Ground to Canada and Mexico (7 business days) and via FedEx International Economy everywhere else (5-7 business days).
As of 2/7/17, we have capped all international shipping rates for new reward levels at $50, to try and keep costs down for our international backers. We apologize that we can't provide cheaper rates, but it costs $20-25 to ship a single PackLite Max Phone Charger to some countries, so we are absorbing all shipping costs above $50 ourselves. Thank you for your patience and support. We'll try to think of some nice goodies to add to the packages to help make your delivery even sweeter!
Please note that some countries may charge additional taxes and duties upon import. Unfortunately, LuminAID is unable to provide an exact estimation as the amount charged is subject to the discretion of your local customs office. For a summary of the general rates, please visit this page: https://luminaid.com/pages/international-dutiesLast updated:
If you chose one of our "Give Light, Get Light" options, you'll receive light(s) for yourself and we will send light(s) to someone in need through one of LuminAID's charitable partners.
You will receive your PackLite Max Phone Charger(s) in April, and the corresponding donated light(s) will ship depending on our charitable partners' travel timelines.
For the Global Giver Package, the first shipment of PackLite 16's will be sent to our partner SCM Medical Missions in late March, when they pack a container to be sent to the Zaatari Refugee Camp in Jordan.
For the Superstars who are interested in donating your entire reward level, you will have the option to do so in your Backer Survey once the campaign ends!Last updated:
We've gotten this question a lot because each backer can only choose one level of support for a Kickstarter campaign. The good news is that you're able to edit your reward selection while the campaign is active!
We've added several multi-light reward levels, so you can pick what makes sense for you. If you want more than one light, we recommend picking one of these rewards:
Get 2, Give 1 Package -- you'll get 2 PackLite Max Phone Chargers for yourself, and send one to someone in need!
4x PackLite Max Phone Charger Early Bird -- get 4 PackLite Max Phone Chargers at the $30 Early Bird price.
Adventure Kit -- get 7 lights from our Pack Line. Give them as gifts, share with your friends, or just keep them all and light up the night!
For details on how to change your reward level, Kickstarter has instructions here: https://www.kickstarter.com/help/faq/backer+questions#faq_63083Last updated:
Yes! You can only choose one reward level per campaign, but you can edit your selection as long as our campaign is active (until 3/5/17).
You can find more instructions on changing your reward selection here: https://www.kickstarter.com/help/faq/backer+questions#faq_63083
If you want to add some additional money on top of the reward you've chosen (thanks, by the way!), you can do that easily by editing your pledge. Kickstarter has some instructions here: https://www.kickstarter.com/help/faq/backer+questions#faq_63084Last updated:
No! If you live within the US, there is no applicable sales tax.
If you are an international customer, please be aware that you are responsible for any applicable customs/duties upon receiving your package. LuminAID is unable to provide an exact estimation as the amount charged is subject to the discretion of your local customs office. For a summary of the general rates, please visit this page: https://luminaid.com/pages/international-dutiesLast updated:
The PackLite Max Phone Charger is made of a durable and sustainably-made plastic material called TPU (thermoplastic polyurethane). This material is 100% PVC-free and phthalate-free. Each light also contains a a high-efficiency monocrystalline solar panel, LED circuit, and a rechargeable lithium-ion battery.
PVC (polyvinyl chloride) is a type of halogenated plastic that contains two known human carcinogens: vinyl chloride and dioxin. These carcinogens are not only emitted in large quantities during production but on the plastic itself. As LuminAID lights are meant to be safe for the entire family and inflated with direct contact to the plastic valve, LuminAID Lab is happy to produce 100% PVC-free lights.Last updated:
Lumens is a standard unit used for measuring brightness of lights, while watts is a unit for measuring the amount of electricity required to power an electrically-powered object. In lightbulbs, watts are used to measure how much energy is required to power the bulb. As technology develops, more energy-efficient lightbulbs may use fewer watts to produce the same number of lumens (brightness).
The PackLite Max Phone Charger is solar-powered and does not depend on an electrical grid so it is more relevant to provide the number of lumens that it produces. Using lumens, we may explain how bright the light it produces is and how large of a space it can illuminate.Last updated:
The PackLite Max Phone Charger is made out of completely recyclable parts. You can recycle the light anywhere that cell phones, digital cameras, and other electronic goods are accepted for recycling (ex: Home Depot).Last updated:
The PackLite Max Phone Charger provides a 5V, 2.5Amp output that is the same as standard wall plug adapters for charging phones. This means that the Phone Charger will charge your mobile phone just as fast as normal charging through your wall outlet.
Note that the output may vary depending on the brand or manufacture of your USB or lightning cable. For best charging, use the cable provided with your device or the USB cable provided with the PackLite Max Phone Charger.Last updated:
The PackLite Max Phone Charger is equipped with both a solar panel for solar charging and a micro-USB port for fast charging through an outlet.
On clear sunny days, leave your Max Phone Charger outside in direct sunlight for 12-14 hours to fully charge your light. A red charging indicator will turn on to indicate that the light is charging. Click the charge indicator button once to see how charged your light is (1-4 green LED lights will blink indicating approximate charge).
When sunlight is not available or if you need charge more quickly. use the waterproof micro-USB port near the solar panel on the front of the product under a white cap. We include a red micro-USB to USB charging cord that you can use to recharge it. Simply plug in the micro-USB end into the port on the LuminAID light and plug the USB end of the cord into your computer or a 5V USB wall outlet adapter. You can use the same wall adapter that came with your phone. A red charging indicator light will turn on to indicate charging.Last updated:
Great News! You can choose our Global Giver package in which 50 of our lightest and most compact PackLite 16 lights will be sent to SCM Medical Missions.
If you are interested in donating your entire backer reward, you will have the option to do so in your Backer Survey once the campaign ends!Last updated:
We strive to create high-quality products with the best components. In the unlikely event that you are experiencing any difficulty with your product, just email us at firstname.lastname@example.org! We offer troubleshooting support and honor a 1-year warranty. Simply put, we stand by our products and always want to make sure our customers are completely satisfied.
This warranty does not cover damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear, or accident. This warranty applies only to original backers and requires proof of purchase.
LuminAID reserves the right to provide a similar-value item in the event that the item under warranty is no longer available. International replacements may be subject to a small shipping fee.Last updated:
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