Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
The truth of the matter I don’t believe companies funded by Kickstarter can handle the technology many of them promise. I just bought an Apple Watch that works great.
I would also really like to reorder the app listings in the app folder. Is that possible? Or to hide some of them that I'm not using/?
I'm concerned that there's not a lot of chatter from the community or responses from the company these days. There are things I like about this watch but definitely a lot of problem I don't know why they weren't considered earlier on in the development. GPS location timing doesn't work, can't get time to the watch through bluetooth on the phone, can't sign into wifi on consent pages, heart rate sensor seems inaccurate and several other issues as well. I'm wondering if anyone's played around with using the developer options to unlock the bootloader and maybe load another version of android on to their watch.
I'm thinking of selling mine. Anyone interested? It's the Gold and Black version.
Is anyone else concerned about the accuracy of the built in steel counter? What are most people using for fitness tracking with the Look?
I'm also finding that places like my work location that have an open wifi that requires a browser style consent page are not connecting.I get the image of a red padlock
Why am I not able to use my phone to provide internet to the watch?
I wonder whether there is a way to factory reset the device if it is bricked.
Hello after the update my watch won't turn on. At first I thought the battery so I try to charge it. No charging is happening and my watch won't turn on. 🤔😯😭
Do you have a time line of any sort in which the companion app with be available ?
My watch stopped working! Its not charging, No idea what is the problem?
Thanks in advance,
Got my FedEx info and I'm excited for my replacement unit and the new firmware. Really looking forward to the fixed heating issues and hopefully more accurate heart rate monitoring. I have a few other smartwatches/fitness trackers and I was surprised how far off my Look Watch was for the heart rate monitoring since I'm hoping to wear this for fitness as well.
Sorry for the delay of answering. We had a long weekend holiday.
Thank you and congratulation for the wedding!
Lot of blessings for you and your new family.
For the imperial system and Fahrenheit to work for this new version of firmware, it will require a factory reset under Settings after your software OTA upgrade. We know this could be an inconvenience. After many discussions, we found this is the most reliable way of adding new units as default parameters.
Thanks for sharing!
The latest version of this firmware is ..0518
Other improvements of this firmware:
New keyboard with larger fonts
Better localization with languages and typos fixed
New GAC app with better battery management (continue working on better versions of GAC for battery improvement)
Heating issues been improved and reduced
More accurate indoor location (with WiFi)
Fixed heart rate sensor bug
Improved watch removal alert for GAC app
and some others .....
I just wanna say thank you to this company for delivering the product. I have read other comments on other Kickstarter technology products and many were scammers. I got this watch as a wedding gift for myself. And I love it. The first time I got it I hit the refrigerator and thought I scratch it, but i scratch the refrigerator. Lol the other time I smack the screen hard into a table corner and it didn't scratch or crack.
I was told the ability to convert from metric to imperial was going to be included in spring update. I didn't see it as part of this update. WIll there be another that fixes this issue?
@Wallz Go to the Settings ->About Watch ->Wireless upgrade and tap the arrow. When you have the latest update it says : is the latest version, do not need to update again.
After running the update how can I tell it updated? What version numbers should I see in the Settings -> About Watch?
Our team will be completing the testing of the new firmware by Thursday. We apologize for the delay of the troubleshooting. We will then conduct a trial OTA to test the result and then post an Update of How to do OTA to all backers by Friday. Shall keep you all posted. Thank you for your patience.
Can you contact directly to email@example.com with your RMA number?
Our team will get back to you shortly. Thanks
Sorry fedex not Fred Reed.
Super concerned! I RMA d my watch for heating issues and got confirmation from Fred Reed it was signed for. Really want a watch like this but I haven't heard anything about my replacement and I'm getting concerned. Can someone please comment?!
We have a delay. The newest OS got pushed back because of found bugs during last Friday. Now team is testing it again. Apologize for this inconvenience. Hopefully we can approve this release very soon before the weekend. Will keep everyone posted.
Are we getting an OTA update? I thought based on the last update we should have had one by now... Thanks.
It seems the issue can be the GMS update with your gmail. Once you have entered the gmail and updated with the Play store, running the GAC app will give you full day of usage even if you use GPS. You can also contact us at firstname.lastname@example.org and our team will help you directly. Thanks
I ordered 2 watches and one is lasted around 5 hours and the other is all day! So would someone in the Laipac co. please help me what did I missed?
Our team has contacted you via email. We are in the final testing stage for the new version of OTA firmware. We believe it will fix the heating issue caused by 3G connection. Thanks for the report!
Sent an email to email@example.com as my watch seriously overheated today causing my skin to blister underneath.
Hopefully you can find the cause of the overheating batteries, as up to now I’m very impressed.
Hello Laipac Team!
I need assistance in recovering my username and password for my Location Now. I can't remember those as I intend to log in in my smartphone.
There is no iPhone app for Watch Droid Phone. On the watch I can install the assistent. But I need a solution for the iPhone. What app I should install.
Kindly try the Watch Droid Phone app and it will show the notifications from your iPhone to the watch. Sorry for the delay of answer.
We have created a Support Page on our website. Our team is preparing explainer videos for most asked topics and will upload to the page gradually. GAC is one of them.
By the way, GAC app has been improved and will have an update soon within these 2 days.
It has extended the battery life significantly by applying a new power saving policy by identifying the person indoor and outdoor. We will appreciate your feedback. Thank you.
We have answered your email and we do appreciate the log for the heating issue. Sorry the email didn't reach you. We will resend again this morning. We will be doing the SW OTA very soon. Our team is conducting the final testing. Thank you!
We have the Gold Blue model ready for you today. The shipment came in on Friday.
If we ship today, you shall receive it by tomorrow. Since you said the deadline is May 1, are we still OK with the timing? Kindly let us know. Really sorry for this delay of Blue Gold model.
When I invested in this venture, I was given assurances that there would be no problems. I ordered a Blue and Gold watch. Out of stock! I am still waiting for my watch. Yes, you offered me a different color, but that is not what I ordered. Now I have to wait till I get an address in Alberta. I have no idea why it has taken so long to get my watch. I guess personal assurances are not worth much.
@Laipac team, I sent you guys an email on April 10th to the email you supplied me (tech@Laipac.com) and haven't gotten a reply. It will be almost 2 weeks soon and I would like to know if you still want my log data to help you with your updates. Let me know, I'll keep in touch.
Is there a walk through for guardian angel
A smart watch with battery that can only last 4 to 6 hours is not practical.I definitely looking foward to the OTA software update to improve battery performance.
Is there already a way to show notifications on the iPhone?
With all my respect why do you come to their site with some other product? have you no respect I have received my look watch at a good price and I am very happy with my purchase this company have given us all the respect we deserve so what is your problems? most of us wanted this product and on the net, we have all the choices we need on my part I do not need your advice and for FedEx part I did not have to pay twice I do not understand why some people make it hard on other I just don't have a nice day
As you said we have to stand with truth only, Dont gives false messages at the end, I was respected you guys because you people are standing on the words.
But stop telling lies, You guys said we paid Customs fee so only i asked FedEx why you guys are asked customs fee again, But FedEx said @Laipac did not paid any customs fee soo only we are charging. ref this link : https://twitter.com/PawanKalyanApp/status/971272546187431938
Proofs cannot lie. Please read you comment(image) in that link before says something.
And am not promoting any products here, Am showing comparison of both products, It will be great instead of telling stop commenting here just tell why we are charging 78% more than other product price with advantages/benefits.
Please respect Customers.
You are totally right. Have just consulted with our team again and they confirmed back that you do not need to use WiFi for both phone and watch to have notifications working with "Watch Droid Phone" app. It seems this app works very well with LooK Watch to receive notifications from your phone. Thank you!
@ Laipac team @ Brandon Morassutti
The information about "Watch Droid Phone" is not correct: phone and watch don't need to be connected to the same wifi network, but you need to only switch on the wifi of watch, although there is no wifi network. And so, you will have a good Bluetooth connection between watch and phone.
Thank you. Please do so and we would like to have your log file to do more analysis as soon as possible.
We are planning to issue a OTA software update before end of April. But we will not be able to finish the companion app by then. Because it will require posting on Play Store and Apple store which is the logistic part we forgot to include. We apologize for this. We are still doing test and Apple will require us to send a watch for their testing as well. We can assure you 100% that this is on the top of our list. Many KS backers are using “Watch Droid Phone” app to provide notifications from your phone to LooK Watch. We found it quite good as well. The only thing is that your phone and the watch have to connect to the same WiFi network.
We are sorry that we cannot comment on your last post.
Because it is a spam post to promote your friend’s product in India by discrediting our product with wrong comparison.
This is the second time that we had to flag your comment as inappropriate.
The previous one was when you sent out tweets to many, calling FedEx and Laipac doing scam for your shipment to India because you have been charged with import duty tax. We respect everything that backers have to share about their experience with LooK Watch, but we need to stay with truth only.
@Creator great update. I still would love to be able to send you the log files for what I experienced to see if it helps you more. I'm sending you an email right now. I'm so sorry it took me this long to send the message
When is the estimated time for the update allowing cell phone messages coming up on the watch without sim card
Instead of deleting my comment, please give us proper replay. Am sharing my friends thoughts here. I forgot to mention that.
Please read my previous all comments.
@Edgar Xavier Mendoza, @Ismael Jimenez @michael beachum @alex and others
Sorry for the late response. We are working on the software for OTA upgrade, and fixing the following issues:
1. We have located the issue for the reported heating problem when using 3G. We are working on fixing that.
2. Imperial system and temperature in F. has been added.
3. Working on extend the battery life by creating a GPS policy for the Guardian Angel Connect.
4. Working on more languages files and voice over for Guardian Angel Connect (supporting English and Spanish at the moment)
5. Deleting Chinese characters on IME keyboard and add Spanish or French.
6. Gesture sensor improvement and also extend display on time to 3-4 seconds when turning the wrist.
7. Companion app still under development. Take longer than we thought…...
8. Debugging BT disconnecting issue and solve with the companion app.
9. Watch removal alert done
9. Few other reported bugs
We are also working on Android 8 Oreo. It is our goal to be able to have Android 8 ready in Q3 for the update. It will extend the battery life for at least 15%.
As a a backer, I am all for having that @Prabhakar Thota's comment delete it from the "comment section"
But will also appreciate further feedback from you guys concerning how you guys are doing with respect to the OTA software and other stuff.
You last comment was on April 3 and then now because someone is using this section unethically.
Would be great to see an update from you guys regarding all our comment. Sometimes, it feels like we are talking to thin air!!!
We appreciate your comments. We will address all questions about our watch and improve it. Please respect that this is a place to share your feedback and experience of LooK Watch. We need to ask not to promote other products and make incorrect claims and comparison here. Thank you.
Guys! Who are all planning to buy this from India! Buy Intique X2 instead of Look watch
Total price after discount
Look Watch : 19738 (include taxes)
Intique X2 : 3995 (include taxes)
buy from here : https://www.infrill.com/intique-x2-android-ios-sports-smartwatch-with-fitness-tracker
Compare to Look watch, Intique X2 "78%" less price and it compatible to 4G
Intique X2 Advantages other than Look watch
- Ceramic Bezel
- Supports 4G
- Supports NFC
- Standard 22mm straps
- IP68 water & dust protection
- Button for fitness lovers like you to start the workout app instantly
- Battery More than 2 days’ usage
- Google Assistant | Just hold the power button or say “Ok Google”.
- OS | Android Wear
- Bluetooth version: V4.1
- CPU: Qualcomm Snapdragon Wear 2100 quad-core, 1.1GHz
- And finally price 3995 which is 78% less than Look watch
Look watch disadvantages than Intique X2
- WatchFaces from other third party wear apps is not showing
- Unable to see full view of any App, Example google playstore back it self in hidden position
- Lot of bugs related to SIM and WIFI
- Unworkable SOS
- Payable Location service, Which is not accurate
Note: All prices are in India rupee, And expecting some discussions!