Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi! Is it too late to get a new core? I finally got around to play with it.
@Peter - yes! Email me at firstname.lastname@example.org!
@Bill - that's super nice of you to post this! So stoked you're enjoying the 6x6x6 Cube, please let us know any other feedback as you use the Cubes through the years.
-Shawn, Looking Glass
Hi Gents. As an 8x8x8 L3DCube alumnus, I decided to get the 6x6x6 cube as well. It arrived last week. As promised, it was very easy to put together; the package was well put together and very professionally done. Booted up the cube and it worked like a champ! Also used the CubeViz software on my Mac and was able to easily switch between the demo and music visualization programs. Looking forward to using more visualizations as they become available. Also intrigued by your company's future plans and efforts. Good luck!
I'm in Bushwick for the summer - can I visit?
Hi Travis! It's not too late! Just send me your current address and we'll get you a Photon upgrade! -Shawn, email@example.com
Cheers! I've had my cube for some time now and never sent in the original Spark... is it too late?
Hi Jay! It looks like we didn't receive your address info, so I've resent you the address survey. Once we receive your address we'll send your 8x8x8 L3D Cube Kit out. Let me know if you get it! firstname.lastname@example.org
Hello I still haven't received my cube yet. Could you please let me know what happened? Thanks!
Hi! 1x1x1 helper card here: http://cubetu.be/1QLlW9Y
someone has the helper cards (link for democode, pinout..) for the 1x1x1-cube?
i had found nothing (github, google), or i´m too stupid :-)
We've been getting good results with Cube Doctor, but it's definitely possible there's an issue with your Photon. Please email me at email@example.com and we'll get you a new Photon, which should bring your Cube back to life.
$300 down the toilet
Hello Shawn, yes I received the upgrade and installed, ran cubedoctor and it said it was successful. But it won't connect. Does it need an aerial attached? Perhaps it is a problem with the iPhone app used to connect it? I have the previous controller and account still online. Maybe that's the problem?
Hi Frank - I think we've got you back up and into the land of WiFi-connected-Cubes, but if not, please email me at firstname.lastname@example.org.
Hi Rob - if you didn't receive a Photon upgrade, please email me as well and we'll get one shipped out asap. If you did receive a Photon, then we've a new program called CubeDoctor which should bring your Photon and Cube fully up-to-date with the most recent firmware and included Demo Reel. Email me either way so we can get your Cube up and running properly!
I tried so many ways to connect by wifi.... I even used a portable wifi router... nothing. ironically the core that I returned did connect to my wifi but it was faulty and didn't run the software properly...
I just received another kickstarter project I'd backed, iSight camera... and it too didn't work..faulty USB cable port that looses power at random...chuck that in the bin as well.
Hello Looking Glass Folks,
Would someone please contact me offline from the comments to try to resolve some problems with BOTH of the Cubes that I pledged. The Spark Core (not Photons) that came with my cubes are not playing nice, and seem to be impervious to everythign including the utility below, as the Mac OSX version doesnt work to fix it.
Yes, all Cubes have shipped but we unfortunately never received your address info. I've re-invited you to the address survey - please let me know if you received it! Once we receive your address info via the Backerkit survey, we will send your L3D Cube Kit right out!
I have supported the Early Bird 8x8x8.
Can you assit and advise whether the Cube has alteady been shipped.
It sounds like your Cube/Photon may have an older version of the software and perhaps that is causing some WiFi issues.
You can try our new CubeDoctor application to bring your Cube completely up to date. The process is in beta, so any feedback is much appreciated.
First unzip the files below into a folder and then just connect your cube via USB cable to your PC or MAC, launch the program and click "Fix my Cube".
PC Version: https://github.com/enjrolas/CubeDoctor/raw/master/windows/cubeDoctor.zip
MAC Version: https://github.com/enjrolas/CubeDoctor/raw/master/os%20X/CubeDoctor.app.zip
Let me know how it works for you to bring your Cube back to the most up-to-date factory condition, and then please try the Photon connection process again via the Particle App.
There is an antenna port on the core, is it supposed to be connected to an antenna wire?
I finally received my Spark core but it wont connect to my network.
I'm logged on with the iphone app, displays my network connection...
I've tried my 2.4g and 5g WiFi networks which I know wok because all my home wifi devices connect to said networks.. I'm really at a loss with this whole project to be honest. It's become a futile debacle now.
package has arrived ... thanks for the great help ...
finally the cubes arrived just in time before christmas.
It's great stuff, i like it! Good Job, Folks!
Hi Stijn! It looks like we never received your address info via the BackerKit survey. I've resent the survey (where you can also complete the remaining payment for your Battery Shield).
It's possible your email inbox is sending these messages to your spam folder. So, if you don't receive the address survey I resent today, please email me at email@example.com directly w/ your address.
Hello ... I have a payment made in November 2014 and still had nothing. my new chip board I have already received, but the rest have not ... how long will it take yet !!!!
Hi Rainer - we'll get your Four Pack out tomorrow and you'll get tracking later in the day - the shipment should arrive 5-10 business days later. Apologies for the delay - we missed the alert when you gave your address on BackerKit.
Hi Stijn - emailing you the address survey again!
hello my L3D CUBE have still not sent to
the FOUR PACK L3D CUBE Special (8x8x8)
did not arrive up to today.
Pls confirm the cube(s) have been shipped to me.
Any Tracking number available?
Hi Sandy! Emailing you now....
Update on the cube...on close examination I have also noted that my cube is damaged...there are several small cracks in the acrylic and some small prices are about to break off...please could you get in touch by email.
I supported the Kickstarter and have only just received and set up my cube...it works well out of the box and I am very impressed.
However it came with a coupon for a free photon spark upgrade which says it expired in August. Is there any way you can help me with this upgrade now?
(You shipped the cube a while back to a friends address, but I have only now been able to visit him and pick it up)
It looks like we never received your address via the Backerkit survey. I've resent it to your email just now. Please let me know if you didn't receive it. My email is firstname.lastname@example.org.
Once we receive your address we will get your four kits shipped right out!
i supported your Project by having pledged for
FOUR PACK L3D CUBE Special (8x8x8)
Up to today These cubes did not arrive.
Can you give me a delivery date ?
Hi Rob - checking into your Photon shipment now. I'll email you with an update...
Hello there, is there a tracking number for delivery? or is delivery still a work in progress?
So far I have not received anything.
Hi Kelly! I sent you a couple emails just now, clearly there is some mixup and we will resolve it (whether that means getting your Cube upgraded to the Photon or a refund, we are happy to do either).
Will wait to hear from you via email,
I'm very disappointed in this whole project, I have a cube that doesn't work, was promised a replace or upgrade or something, months ago, and I think you forgot so I contacted you and you said it would be out the next week.. Well it's been 2-3 months. I am not happy with how your team is handling this. I spent a lot of money on it and it doesn't even work. I would like a refund if you aren't going to fix the issue. I'm sorry I have to come on here but this is crazy, and I'm not happy at all. In fact I'm so disappointed in this whole experience. Please get in touch with me so we can resolve the problem
Thanks very much Shawn, hope it works this time round... could you please test it before you send it?
You know I built two of these over the past few years which is why I had such a great interest in yours.
Appreciate your time.
Hi Rob! We'll be sending out your Photon replacement next week -- we haven't received your Core yet, but no matter, we will get a Photon upgrade in the mail to you in the next batch next week. And yes, it will come with some pre-installed demos.
I've sent my arduino thing back to replace for a photon, I sent an email confirming that with a photo of my package with my name on it because I can find no order number in my confirmation.
Not sure when the photon controller will be sent while my cube gathers dust?
Will iy come with pre-installed routines because my first controller didn't work at all.
I checked your address survey and it appears as if there is a piece that is incomplete. I'm emailing you directly now!
Hi, I still not received my cube. Can u give news when the cube shipped or give me tracking number ?
Hi David and Simon - emailing you directly!
Wondering why there is no response to my emails or comments here. Still not seen anything regarding my two cubes???
Hi Simon! Using one of the six included replacements, replace the LED stick right before the stick that doesn't light up -- that may bring the entire row back online. Let me know if that works for you! -Shawn, Looking Glass
The big cube is cool. Scratch that, it's *very* cool and my 3-year old loves it. Only problem is I think the front-left group of 8 LED strips never lights up. All the rest seem good though.
So what's the story with the beagle bone socket ? :)
Hi there. Just wondering if I am in the shipment too? I see many people already seem to have theirs already and I am sat here in eager anticipation!
Just an enquiry re: the photons as sent couple emails and no response sent my spark back last week and details to email@example.com, pls advise if u have received and likely ETA on photon Thks Todd
Hi Colin, Tom, and Raoul!
I've emailed each of you separately - your Cubes are ready to ship!
Kamiel: CubeTube.org is now Photon-compatible. Please email me and Alex at firstname.lastname@example.org with any issues you are running into!
p.s. Big Cubes shipping today! Check this out! https://instagram.com/p/6q94VZJGHk