Frequently Asked Questions
Credits: Who took all of the photos and videos on this page? Could you tell me more about the awesome people featured?
Lomography would like to say a great big thank you to Yuta Tsunoda, Shawn Engler, Vita Mak (Power Nap Over) and Lomography Staff for producing such a funky video for the Lomo'Instant Square, and to Sketches of Duality (https://www.sketchesonduality.com/) for providing the music for it!
We're also incredibly grateful to all the talented testers who took the Lomo'Instant Square for a spin:
Jimmy Cheng, Audrey Kwok, Ruby June, Benjamin Favrat, Russell Darling, Greg Ferro, Cédric Jereb, Luca Font, Cyrille Robin, Rumpaporn Vorasiha, Mariangela Serrano, Brian Bruno, Laura Bonnefous, Coco Alexander, Elvis Tang, Lomography Staff
And to the fantastic faces and wonderful places they photographed:
Lin Jia Hui of Fatal Summer, Eden Carter, Suchart Wannaset, Rhys Hollis, Viv Kongolo, Michael Hanratty, Hector Moss, RNLI, BOUND by Hillywood , Makui and Chow (Mum's Not Home), Gmaz, Federica Moretti, Nicolò Chenet, Marie Lukasiewicz, Dominique Melhem, Naomi Perkins (Sacred Tattoo), Michelle Santana (Sacred Tattoo), Audrey Kitching, Heidi (Sparks & Cakes), Twenty One from Eight, Kai Tanaka, Naoko Matsutate, The Open Book, Sketches on Duality and STB.
And to Louise Bidault and Ari Ban for the incredible illustrations they produced for this campaign.
We'd like to offer a heartfelt thank you to everyone who put their time and energy into helping us create the content for this page. It wouldn't have been possible without you!Last updated:
The first quantities of the Lomo'Instant Square will be shipped out on January 2018. The majority of cameras will be delivered in February 2018.Last updated:
We will ask for your shipping information in a survey which will be sent out after the campaign ends. In this survey, backers from Brazil, Chile, Argentina, Dominican Republic and Vietnam will have to give their tax/personal ID number for a trouble-free importation process.Last updated:
The shipping, handling and tax costs vary depending on where you are in the world and which reward you pick. Please be aware that extra charges are not just for shipping: they also cover handling fees and local charges. When choosing your reward, you will be asked to select your shipping location. When you have selected your shipping location, the extra charges that apply will be indicated.
The Lomo'Instant Square will be produced in China and shipped to you from one of our hubs around the world. We have hubs in the following locations: Hungary, New York, Hong Kong, China and Japan. As Hungary is in the EU, there will be no additional importation costs. To backers in Thailand, we're offering ""drop shipping"", which means that there will be no additional importation costs to pay upon receipt of the rewards. For backers from other locations, import duties may be charged separately. As with any international shipment, your local customs office may detain the merchandise and delay its arrival while accessing appropriate duty charges. If the item is undelivered or refused, shipping charges will not be refunded.
If you have any specific questions about shipping or tax, please just send us a message!Last updated:
Shipping & Delivery: Can you value my pledge at zero or a lower value when shipping to me? I'd like to avoid high customs costs.
Customs require that the product be valued with a price, so we can’t declare this with zero value, or as a gift or donation. Please check the import duty fees with your local customs office as we cannot handle these types of fees.Last updated:
"Yes, delivery times may vary by up to three weeks depending on region. Please note that we cannot guarantee exact shipping dates for the rewards. Since each one of our hubs has a different clearing time for deliveries from China, it’s possible that some backers will receive their Lomo'Instant Square before others.
In order to reduce the import fees we have to charge, we are delivering goods to backers from Turkey through our distributor in Istanbul. Due to this extra step in distribution, backers from Turkey should expect slightly extended estimated dates of delivery.Last updated:
The Lomo'Instant Square will be available for delivery to most countries around the world. As shipping, handling, and local charges (excluding customs fees) vary from country to country, please choose your reward to see specific details about your location. Lomography cannot be held liable for any additional customs charges that may occur in your location. We have logistics hubs in the following locations: Hong Kong, China, Japan, New York, and Hungary. Our hub in Hungary allows us to deliver to EU customers without incurring additional customs fees when you receive your reward. Please be aware that there may be extra import costs to pay upon delivery, depending on your location. In order to reduce the import fees we have to charge, we are delivering goods to backers from Turkey through our distributor in Istanbul. Due to this extra step in distribution, backers from Turkey should expect slightly extended estimated dates of delivery. For backers from Thailand, we're offering "drop shipping", which means that there will be no additional import costs to pay upon receipt of the rewards. If you are from Russia or another country that is not listed for shipping, please contact us through a private message and we'll figure out if we can make a shipping arrangement for you.Last updated:
The drop shipping rate for your pledge depends on the total value of the rewards that will be shipped to you. The correct rate will automatically be applied when you select Thailand as your shipping country while making your pledge! Here's a list of the rates:
24h Kickoff Deal Black Square Single: 25 USD
24h Kickoff Deal White Square Single: 25 USD
24h Kickoff Deal Black Square Combo: 30 USD
24h Kickoff Deal White Square Combo: 30 USD
24h Kickoff Deal Kickstarter Combo: 30 USD
24h Kickoff Deal Ginza Square Combo: 30 USD
24h Kickoff Deal Pigalle Square Combo: 30 USD
EARLY BIRD Black Square Single: 25 USD
EARLY BIRD White Square Single: 25 USD
EARLY BIRD Black Square Combo: 30 USD
EARLY BIRD White Square Combo: 30 USD
EARLY BIRD Kickstarter Combo: 30 USD
EARLY BIRD Ginza Square Combo: 30 USD
EARLY BIRD Pigalle Square Combo: 30 USD
KICKSTARTER SPECIAL White Square Single: 25 USD
KICKSTARTER SPECIAL Black Square Single: 25 USD
KICKSTARTER SPECIAL White Square Combo: 30 USD
KICKSTARTER SPECIAL Black Square Combo: 30 USD
KICKSTARTER SPECIAL Kickstarter Combo: 30 USD
KICKSTARTER SPECIAL Ginza Square Combo: 30 USD
KICKSTARTER SPECIAL Pigalle Square Combo: 30 USD
Double Up Black/White Combo: 50 USD
Double Up Kickstarter Combo: 50 USD
Double Up Ginza Square Combo: 50 USD
Double Up Pigalle Square Combo: 50 USD
Lomography Kickstarter Catch Up Kit: 175 USD
Lomography Trip 1: 30 USDLast updated:
You do not need to raise your shipping fee for any add-ons that you order during the campaign. We'll do our best to ship all your items together. If we have to split your shipments, the extra postage fees will be on us!Last updated:
You will only be charged once the Lomo'Instant Square is successfully funded at the end of the campaign.Last updated:
Payment: My payment was declined but I want to be part of this campaign. Is there any other way I can make my payment?
Normally, we can only collect money through Kickstarter. If your payment has been declined, please try registering an alternative credit card to your Kickstarter account. If this doesn't work, please contact us via direct message and we'll help you find a solution.Last updated:
Payment: I want to receive one of the additional items. How do I add the amount to my payment? Do I need to contact you about it afterwards?
If you want to add extras to your pledge, please check out the Add-Ons Menu at https://microsites.lomography.com/lisq-addons/. Any of the items on our Add-Ons Menu can be added to your reward simply by increasing your pledge by the amount specified on the page. You can add as many additional items as you like, but please note that you can only add items to your reward if they are included on our Add-Ons Menu. Here's how to update your pledge:
1. Make sure that you're signed into Kickstarter. Click on the ‘Manage My Pledge’ button at the top right of the project page.
2. Adjust your pledge total by adding the calculated amount and follow the steps communicated.
3. Please remember to send us a private message to confirm exactly what you have paid and what items you would like! That way we can make sure you receive exactly what you ordered.Last updated:
The Kickstarter Special, Early Bird and Super Early Bird Deals allow you to get the Lomo'Instant Square for considerably less than the planned retail price. These rewards have limited availability, so don’t wait around! Please note that these rewards will not be the first to be shipped out. You can find the estimated delivery for every reward package in the reward text!Last updated:
Please find more information about the all products offered on this page by checking out https://microsites.lomography.com/lisq-addons/Last updated:
We're continuing our tradition of inviting our lovely Kickstarter backers to our headquarters in Vienna for a five-day extravaganza filled with fun activities, exclusive tours, camera tips and a few surprises along the way! You'll be staying in a hotel located in the very heart of the city, which will give you ample opportunity to explore all Vienna has to offer. And with our special city guide in your pocket, you'll never run out of things to do! You'll get to spend time with all the Lomographers working at HQ, and we promise to give you all the best insider tips to make your trip to Vienna one to remember. And as if that wasn't enough, we're also organizing one of two exciting adventures for you! We'll be asking everyone who pledges for the trip whether they'd rather be whisked away to an exciting animation festival or taken hiking for an overnight stay in the beautiful Austrian mountains. Once the votes have been cast, we'll get the most popular option set up at no extra cost!
The trip is planned for May 2018 and covers the following expenses for one person (extra costs would apply for additional people): accommodation for five days, your trip to the animation festival or the Austrain mountains, and meals and drinks for two days. You have to cover your own flights and other expenses. If you cannot make the date, we're happy to arrange for you to visit Vienna another time. However, the dates for any special events we organize are fixed.
If you have any questions at all about the trip, please just message us! If you would like to bring additional people, this can be arranged but may involve extra costs (which would be organized after the Kickstarter campaign and before you come to Vienna).Last updated:
The retail launch price of the Lomo'Instant Square Single Pack is currently estimated at $199 for the Black and White editions. The Black and White Lomo'Instant Square Lens Combo Packs will retail for $239. The Ginza Square edition and Pigalle Square edition Lens Combo Packs will retail for $259. This means that if you pledge now, you'll save up to 35 percent on your camera!Last updated:
It’s super simple to drop us a message. All you have to do is follow these three steps:
1. Click on the general menu button and you will see a column entitled "My Stuff". Open this and click on the "Backed Projects" subtitle.
2. Click on the project to which you would like to send a message.
3. A list of options will appear; usually "Reward", "Survey" and "Messages". Click the "Messages" option, type your message, and hit send!Last updated:
No, it is not available as a Single Package but only in a Combo Package with the additional Portrait Lens Attachment and Splitzer.Last updated:
Rewards: Will the Lomo'Instant Square Kickstarter edition only be available for Kickstarter backers?
The Lomo'Instant Square Kickstarter edition will be available to Kickstarter backers as well as backers of all other crowdfunding pages we are running as part of this campaign. It will not be sold through regular retail channels after the campaign has ended, meaning that this is your only chance to get your hands on one! Please note that it is not available as a Single Package, but only as Combo Package including the additional Portrait Lens Attachment and Splitzer.Last updated:
Yes, it is possible to pledge for additional cameras. As an act of goodwill, we have decided to cover the additional shipping and handling costs for any extra so that all Lomo’Instant Square backers can take advantage of getting an extra camera! Here are the rules:
If you would like to add one additional camera that is exactly the same as the camera you have already pledged for, simply double your pledge amount or swap to one of our ""Double Up"" pledge tiers!
If you would like to add more than one camera or a different model of the camera you've already pledged for, please top up your pledge by the amounts specified on our Add-On Menu: https://microsites.lomography.com/lisq-addons/
Important note: Every time that you edit your pledge, please send us a private message to confirm exactly what you have changed along with a list of the items you'd like to receive. That way, we can make sure we send you the correct cameras! If you edit your pledge and do not contact us, it becomes very difficult for us to know exactly which cameras you want, and this could delay us getting your reward to you.
If you can't make up your mind before the campaign ends, don´t worry. We'll send you a link to a list of special offers after you've replied to our Backer Survey. You'll be able to see a summary of what you've already paid for along with a row of special deals to add more exciting extras to your pledge!Last updated:
We accept pledges for two or more Lomo'Instant Square cameras with our Bundle Rewards. Unfortunately, due to Kickstarter regulations, we cannot accept more than one pledge from the same account. You can also update your pledge amount to include one of the add-ons offered in this campaign. Please find the list of items and prices here https://microsites.lomography.com/lisq-addons/Last updated:
We offer a standard two-year worldwide warranty. The warranty applies to the original purchaser and is non-transferrable. During the two-year period, the camera will be covered against production errors and material failures based on normal camera usage. If a physical defect arises and a claim is made within the warranty period, Lomography will either repair the product defect or exchange the product for a new, functional, equivalent device.
Please note that we do not offer a 14-day return policy. Additionally, we cannot offer refunds for rewards after the end of the campaign.
If you discover a problem with your reward item, please contact us at firstname.lastname@example.org or send us a private message through Kickstarter.Last updated:
Features and Design: What is the difference between buying the Lomo'Instant Square Single and the Lomo'Instant Square Combo pledge packages?
If you pledge for a Lomo’Instant Square Single Package, you'll just get the camera with its built-in wide-angle lens. If you go for one of the Lomo’Instant Square Combo Packages, you'll also get the Splitzer and 50mm Portrait Lens Attachments.Last updated:
Features and Design: What's the difference between the Lomo'Instant Square and your previous instant cameras?
The Lomo'Instant Square is the sum of everything we've learned. We've reshaped and remastered the best features of our previous instant cameras for optimum functionallity with the square format, and added a fresh new design. Most noticeable, of course, is the different film format the Lomo'Instant Square uses but we've also taken a whole new approach to design. With its foldable bellows, the Lomo'Instant Square achieves a classic look and allows a slim construction while offering 100% analogue shooting.Last updated:
The Lomo’Instant Square Camera works with Fujifilm Instax Square Film.Last updated:
The camera takes 2 x CR2 batteries (6V), and the remote control shutter release takes 1 x CR2025 (3V) battery.Last updated:
The exact weight of the Lomo'Instant Square is still being calculated. We're aiming it to make it as light as possible.Last updated:
The camera has a manual zone focusing system. By default, the camera is set to a focusing distance of 1-2.5m. By turning the focusing ring on the lens, you can adjust the focusing distance to 0.8m for close-ups and infinity to get the whole horizon in your frame! The closest focusing distance is 0.8m.Last updated:
We deliberately chose to equip the Lomo'Instant Square with the zone focusing system that has worked so well for our previous cameras, including the iconic Lomo LC-A+, the Lomo’Instant Wide, and the Lomo'Instant Automat. It is a super straight-forward, intuitive system that gives you more freedom and flexibility when composing a shot. It puts you in total control by letting you choose your focusing point, meaning you decide whether you render your foreground or your background in focus. This freedom is combined with the advanced automatic mode that makes sure your shot is perfectly exposed — every single time.Last updated:
There are two shooting modes on the Lomo'Instant Square to make sure that the camera delivers the best possible results in every lighting situation. In Auto Mode, the camera automatically adjusts shutter speed, aperture and flash output to your surroundings to make sure that your shot is perfectly exposed. In Bulp Mode, the camera uses a fixed aperture (f/10) and automatically adjusts the flash output (when the flash is enabled). When the camera is in Bulb Mode, you can hold the shutter release button down to keep your shutter open for as ong as 30 seconds.Last updated:
The Lomo'Instant Square features a light sensor and a flash light at the front of the camera body. The camera automatically determines aperture, shutter speed and flash output (when the flash is enabled) to make sure that each of your shots is perfect exposed.Last updated:
Features and Design: Do the Lomo'Instant, Lomo'Instant Wide or Lomo'Instant Automat lens attachments work on the Lomo'Instant Square?
The lens attachments for each Lomography instant camera are optimized to suit the film size that their corresponding camera takes. They are also crafted to fit the focal length of the built-in lens of their corresponding camera. As each of these focal lengths is different, the lenses of the Lomo'Instant, Lomo'Instant Wide and Lomo'Instant Automat cannot be used on the Lomo'Instant Square.Last updated:
Features and Design: Do the remote control lens caps of the Lomo'Instant Wide and the Lomo'Instant Automat work for the Lomo'Instant Square?
Yes: it can be used to fire the camera, but will not fit as a lens cap!Last updated:
The bellows are made of rubber. We took great care to use a sturdy and durable material to make sure that it doesn't let any light leak onto your frames.Last updated:
If you pledge for a Lomo'Instant Square Combo Package, you'll get a 50mm Portrait Lens Attachment with a closest focusing distance of 0.5m, and a Splitzer. The Potrait Lens Attachment is made of glass, too, meaning that your shots will be super sharp!Last updated:
Features and Design: Does the Lomo’Instant Square take screw-on filters? Whats the filter thread size?
The built-in 95mm glass lens on the Lomo'instant Square 95mm glass lens has a 30.5mm filter thread. This means that it is compatible with any kind of filter or lens attachments with a 30.5mm filter thread. Please note that the 50mm Portrait Lens Attachment does not have a filter thread.Last updated:
Yes, the Lomo'Instant Square allows you to set an electronically controlled countdown of 10 seconds. That makes it the first, and so far only instant camera with a self timer!Last updated:
No, the Lomo'Instant Square is a fully analogue camera. This means that the film is directly exposed through the built-in 95mm glass lens. When you snap the shutter, you create the only physical copy of the moment you've just captured. Pretty cool, huh?Last updated:
Yes, every Lomo'Instant Square has a standard screw-in tripod mount.Last updated:
The camera has two infrared sensors: one at the front, and one at the back. The cleverly stored remote control allows you to take instant exposures or shake-free long exposures at an effective range of 1-2m on a sunny day outside, and 5m indoors.Last updated:
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