Use this space to cheer the creator along, and talk to your fellow backers.
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I have not received the camera. May I have an update please? Thanks
I have not received my camera and the additional items i ordered. I would like to get an update. Thank you.
@William Yu thank you!
Hi, there's something wrong with my camera: the black thing over the glass won't move when I open the camera, so I can't take photos. Also, I didn't get the color filter set or any of the other extras I bought, just the orange one.
Hi! I have received my pledge and was propping up the lens to check it before I put in the batteries and film, but the lens would not get back down to line up completely with the camera as before. Does anyone have answers to how may I fix it? Thank you.
Hi, my camera doesn’t take clear pictures, may I know why and what can I do? The pictures are blurry
@tom Y have you had chance to test out the bulb mode timer? that really threw me off until I realize that's what's happening.
@francesco: I think you'll have better chance by contacting them at email@example.com. That's where they are trying to sort out the shipping issues for me. This is just a discussion board and that email address is actual customer service that could create a case and follow up for you.
Hello, as said i haven't received the filters, and i haven't received any feedback here, what should i do?
@Verity Wallace we have received your message and will be sending the missing items soon!
Hello. I've received my pledge package but like a number of other people on here I'm missing a few items: 2 lenses from the main pledge reward package and the kaleidoscope lens that was an add-on. I've sent 2 emails to lomo this week but no response at all.. anyone know if there are some shipping delays on certain parts?
I thought I was the only one feeling the lower end build quality..
So far the photos are great.. but I hope it doesn't fall apart soon.
@William Yu I didn't play a lot with the Square after I had received it, so I haven't encountered any major problem yet. Here's my take (according to your points):
2. I took out the camera a few times per day (just to look at it), and so far nothing falls out. I do admit that I feel that the build of Square seems slightly less durable than Automat, probably due to the fact that Square has the bellow mechanism. Nonetheless I hope time will prove me wrong (that I'm just being a bit too panic) :).
3. I noticed the same problem when I loaded the film pack. It took me three tries to close the lid properly. I figured out that the lock didn't go fully up the first two times, so I manually pushed the lock up a bit and it worked fine. My cover didn't bulge though.
4. I (luckily) don't have the lens cover problem. I rather had problem closing the camera after I first opened it. I didn't read the instruction booklet so I didn't know I had to push the metal part (I tried to pull instead) until I saw the arrow. My bad :P.
5. Before I loaded the film pack, I opened the back cover, and the bellow is indeed slightly inside the film pack area. I assume it should be a minor thing, as I don't think the bellow would push hard on the pack.
I wish I can play with the camera more, but it's raining heavily lately so I can't go out and do some shootings :/.
Hey everyone, just a few things for the late comers to note (i bought two of these...)
***1. the bulb mode max time is not 30 secs, it's *20 secs*. I am consistently getting 20 secs before the shutter closes when I am on bulb mode and use remote to open the shutter, and leaving it on until it closes
2. the build quality is.. I had some fuzzy taps fall out of the lens assembly pretty much on the 2nd day and had to repeatedly re-stick it back on some join in the lens assembly
3. the back lid doesn't close properly when the film loaded. You'll have to push really hard on the back cover in order to the latch to be able to move to lock. You can see the cover bulges a little. I would guess if you drop it the hood might pop
4. the lens cover doesn't close properly. Half of the time when you fold the lens in. the protective plastic that's supposed to close to protect the lens will be half open or leaves a slit. I've found the only way to close it properly is to fold it half way in, then close it *really* hard so the plastic will close.
5. I am slightly unsure about this one, but when the lens is stored, it's almost certain that the bellow is pressing really hard on the films, because when you open the back unloaded, you can clearly see the folded bellow extends into the film space by about 1-2mm. I am not sure if this will damage the film before you use it, but since fujifilm does say not to press on the film side on their packaging...
Anyways, all in all. It's fun to use and experience. The look is certainly very classic and induces conversations (woa, is that a like, a throw back from the 80s? (holding a kickstarter special)) but I certainly did expect it to be a built a bit better than this.
Mixed review... for sure.
PS. for those who are having shipping issues, right now I am on the 3rd email thread with support because after 2 shipments I am still missing items from my pledge and add-ons...
@Andrew Chang - We´re sorry to hear about the issues with your unit. Please send us some a short video to firstname.lastname@example.org and we´ll advise for an exchange if necessary!
@Trang Dang - We´re sorry to hear about the issues with your unit. Please send us some example images to email@example.com and we´ll advise for an exchange if necessary!
@Jello Alvarez - We hope you could receive the camera in the meantime! We´ll re- send you the tracking in a personal message!
@Cheng Tsz Wing - we´re sorry that the camera has not reached you well yet. we have made your shipment already in late December. A member from our Asian Team will contact you shortly to arrange a new shipment if necessary! Sorry for the inconvenience, cheers Lomography
Sorry for posting another comment. I just realize I type wrong in my telephone no., how can I correct it?
I am one of the backers but I still haven't received any update or any tracking info on my package. The product is already available in store but I still haven't received mine. Is there any info for me?
Got the tracking info for the mini back :). Thanks Lomo :D.
I got it thanks so much it came so fast :)
Hi, A friend ordered his unit online and got it immediately. I backed/pre-ordered this thinking I would be one of the firsts to get my hands on this. And i still haven't received my unit or had any messages if it was shipped or not. Will I receive mine anytime soon?
Hi Lomo, I got my kickstarter combo but I’m missing the special filter set.
The only filter I’ve received is the orange filter. Could you send the other filters too as it is part of the combo?
Hi, does anyone have the same issue as I have? All of my images are underexposed, regardless of indoor, outdoor (both during the day), with flash, without flash, EV+-.... I tried auto mode only as I didn’t have a tripod with me to try B mode. My fingers didn’t cover the flash and my battery is fully charged. I tried shooting the same condition with the instax wide 300 but images turn out fine. I didn’t even have to turn on the flash or L mode for the instax wide yet the image developed just fine.
Left: Instax Wide 300 Auto normal mode, indoor, no flash
Right: Lomo’Instant Square, Auto, in door (same subject) with flash
Hi Lomo. Missing my mini back and I believe some film. Reached out to Lomo Support via email earlier in the week, but have not received a satisfactory response to date. Thanks!
Just received my package, excited to start experimenting with it! I know you guys are a bit backed up with shipping out the mini backs, but I wanted to leave a note here letting you know mine is missing as well, for prosperity :) No worries though.
hey Lomo, received camera, put some batteries inside and not getting any lights appear. Do i have a dud
I received my Square the other day and was totally surprised and disappointed that the box the camera came in had absolutely no cover and just some packing material covering it. Also, I think I was expecting some kind of strap to go with it and probably a battery. Unless the package is designed not to have a cover, the shipping material was not enough to protect the camera during shipping.
I am missing the mini back as well.
I just noticed that the orange filter is included both as a stretch goal and as part of the Color Filter Set. You could've given a green one instead, two of them are quite useless... Anyway, I'm having a lot of fun with the camera and I can't wait to have some free time to try it under the sunlight!! :D
Hello, i received my pledge package a few days ago and it's fantastic, so thank you! :)
I just wanted to let you know that filter set was missing from the parcel though, i have only the special orange one but not the 4 pieces set, what can i do about it? Regards :)
I just received my camera! Thanks Lomo :D. I notice that the Mini Back is missing in my parcel, but I know it is in short supply now, so I can wait. My main focus is to take square photos with this new beautiful camera, and I can take mini pics with Automat :D.
@Jerry Milton - unfortunately a few items are a little bit delayed. We wanted to make sure you get your camera in time, so some add-ons are being shipped separately asap!
@Luis Cervell @DC thank you!
@Matthew Barr - We´re sorry for the missing Mini Back! We ran short of them but didn´t want to let you wait for the rest! We´ll make a second shipment for the missing item asap!
@Katharina Pallhuber - the remote control is built into the camera. Yuo can slide it out from the bottom, near the Tripod thread mount! We hope you could find it in the meantime!
@Kassidy Blue - we´re sorry for the delivery trouble! If there is anything we can do to help pushing the shipment let us know!
@Park - please let us know if you continue to have issues with your backdoor lock! We´ll send you a spare one or repair it for you! Sorry for the flaw.
@Farouq - unfortunately we have no update for the bag yet
@Lorenzo - We´re sorry if thats your impression and you still enjoy shotting it. In case you find any issues with the bellows please write us an e-mail to firstname.lastname@example.org We apply a full 2 year warranty on the Kickstarter reward cameras!
I received the camera today, thank you Lomography!! I can't wait to try it with film, in the meantime I checked it and every function seems to be working good! However, I must say that the building quality seems lower than that of the first Lomo'Instant. I just hope that the bellow mechanism will last over time...
Any update on the bag/case for it? Would love to have it instead of just slotting it in my bag..
@Katharina Pallhuber The remote is attached to the bottom of the camera! I thought I was missing it too, hahaha
Firstly, many thanks to all involved with creating the Lomo’Instant Square. Got my white camera in UK (with all add-ons) a couple of days ago. Have had limited opportunity to try it out extensively due to winter weather, but I am fairly impressed with it so far. Seems to take very nice outdoor photos. My only negative point is that as per another comment, the built in flash does seem a bit weak, creating underexposed portrait photos. I'm not terribly bothered myself as I got the camera mainly for outdoor photography in daylight. Might be a problem for some though. Despite that one quibble, this seems to be a great camera for the Instax square format.
How’s the case coming along? I just received mine, and would love a case to protect it! Does anyone know of a third party case that fits well?
Also, does the instant mini back only come in black? Since I have a white camera, it looks strange...
Received my white combo, and I’m loving it!
My only complaint is that the back door lock breaks easily. It broke as I placed my first film pack into the camera (before I even started using it...). Thankfully, it kind of still works, but it looks like it can fall off at any time. It has a pretty important function, so I would just advise that it be sturdier.
Please consider using UPS instead of Fed Ex next time. My package has been lost in the mail since Wednesday and they're telling me I won't get it till at least Tuesday. It's going to take them 2 weeks total at this point to deliver it, I likely won't receive it until literally everyone else already has it 🙆