Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Stephanie Lin - We´re sorry you missed our reply - we have asked for you mailing address in an e-mail some days ago! Please send it to email@example.com and we´ll send you a new remote control right away!
I sent a question via your website but didn't receive a response. I tested the remote shutter control recently (with CR1632 battery installed) but it doesn't work. Can you please help me troubleshoot?
We are sending the camera again to the new address.
I noticed that your product is on the urban outfitter website. Good job.
I'm just checking you received my private message since I had replied to your message rapidly after your quick (appreciated) response.
It would be nice to have a status update :)
Thanks in advance
We have tried in my ways to get your pledge to you, but the problem is that all shipments to Russia are returned to us. We have been reaching out to our Russian costumers if they could provide us an address outside of Russia where we can send their pledge to, friends family, or to get a full refund. We are truly very sorry about the inconvenience, we have tried in many ways but have not been successful.
Please check the microsite for the Lomo Instant Automat guides, videos, tips and tricks. If this is not enough please contact firstname.lastname@example.org so they can send you a manual.
Just say it out loud, five months... Would you like to buy something and wait five months for delivery? Nothing to say...
@Lomography one month more... I know, again, "trouble with our Russian distributor"... Maybe you should inform all? Or "what would be best option" for everyone who still waiting?
Is there anyway to download a user manual? I only got the lens manual and can't seem to find anything on line..
We send you your pledge on the 28th of November last year. It was send back to us the 6th of December.
Could you please reply to our survey, correct your address so we can send it again.
We will send this message through private message also with more details.
We have had some trouble with our Russian distributor, we have contacted you in a private message to see what would be the best option for you.
Is it okay if I still don't have any news regarding the delivery of my instant camera?
Hello, guys! A lot of time has passed since you answered me that my camera is on it's way to me. I'm very disappointed, because I'm still waiting for it and I'm waiting too long :c
I would like to know what's the status of delivery and how long should I wait?
Hope to get camera soon :)
Sorry to hear your camera is not working properly. Could you please send us a picture of your snaps to email@example.com so we can see what is going wrong.
Thank you very much,
Your pledge was send to you on the 29th of November of 2016, and the UPS tracking system shows it delivered at your address on the 5th of December 2016. At 10.36 am to be exact. I will send you the tracking number again in a private message. You should have received this tracking number already.
I was very happy with my Punalu'u until tonight.
Last night I made perfect multi-exposure.
But tonight all pictures are white. With or without flash, normal or mx. Changed the film, changed batteries, it makes no difference.
What can I do? All seems way to overexposed.
Where is the items I have pledged for?
Why am I having to chase this up
Our US team has send you a message to get you your added extras as soon as possible.
Thank you for your patience and we can't wait for you to get to enjoy your extras.
Are you still working on sending out bags from the added extras? I know you guys were having some stock issues before, which I totally understand. Just wanted to check in since I haven't heard anything since December. On a side note, I'm loving my automat and using it on all of my adventures!
Hi Anelie, that works indeed, but if you want to send us some of your shots with the black corners we would be happy to look at it and advise you on it. Email us on firstname.lastname@example.org if you like please
@tom yip, I'm glad you brought it up, I noticed the dark cast at the corner whenever you use flash. So I usually avoid using the lenses when I have to use the flash
Dear Tom Yip,
Please send a picture of your photos taken with your fish eyed lens to our costumer service explaining them the problem. Up to date we have not had problems with the fish eyed lens. Please direct your specific concern to: email@example.com
I emailed on 20.12.16 about my camera. Thank you for replying that you were sorting shipping etc issues here. However, it has been 2 months. May I know when I will receive my camera replacement?
Hey Lomography, it's been over 3 weeks since I sent a message on Kickstarter. Could you please respond to me? Thank you.
Does anyone has problem with the fish lens? I don't know if it's my problem or not, but whenever I tried taking photos with the fish lens (thrice so far), there's always a shadow at the particular corner of the photo (let's say the low right round corner of the "dark circle" in the photo). The first fish lens photo was a selfie, and I thought maybe part of my hand blocked the lens. So when I tried taking a selfie a second time with the fish lens, I tried my best to not getting my hands near the front of the camera, but I still got the same result. Today when I tried the fish lens again to take a picture of a flower, that corner was not totally blocked, but it's considerably darker than other corners. I would like to know how to eliminate the shadow (if there's any technique required to use fish lens).
Thanks a lot :D.
BESTEST CAMERA EVERRRR! Love it!
@ShannonMoore There are no dumb questions! Just sent you a message.
@PavelSoimin will also write you another update shortly.
ok, so at the risk of this being a dumb question. how do you get the included camera strap on the automat?
Will Lomo send camera as promised at least until the next Christmas? Or will issue although some information?
@Lomography I has just sent an email with video to firstname.lastname@example.org few minutes ago. waiting for your help. i would like to continue shoot with the lomo'instant asap :)
@Supapong Putthayangkura - can you please send us a short video to email@example.com that shows the issue - we´ll have a look and see if we can advise for a quick fix, can help you with a repair or would need to exchange the camera! Unfortunately we don´t have a service - team in Thailand directly! cheers Lomography
I have a problem with film not ejecting recently after cleaning roller (there is some metal piece on the roller that make white spot on every shot).
After I press shutter, film not feed into roller properly. So I have to open and remove them out. 8 films lost totally.
How do i fix this ejecting issue? Looking for your help or is there any support locally in Thailand? Thanks for you help.
@Shannon Moore - if your remote is acting up please get in touch through firstname.lastname@example.org and we´ll find a good solution for you!
@Clara Strzalkowski - we struggled receiving a restocking but more bags are on the way to all hubs currently and will be sent in a second shipment!
@Vilo @Amos Cai - thanks for the nice feedback. Have fun shooting!
@Rio Chan - we´re sorry for the issue with your remote! Please double check the orientation of the battery - if that does not help please send us a short message to email@example.com and we´ll send you a replacement!
I wanted to say that the customer support was great for me. When I realised that I may not have received my camera, they got back to me quickly, double-checked and when I confirmed that I did not receive it, they sent one over asap. Much appreciated.
Moreover, I have used my phone camera to observed that there is no infrared light coming out from the remote. So I guess there is something wrong with it :D
Dear Sir/Madam, it seems that there are some problems with my remote control cap.
I have inserted the correct battery and tried to use it, but there were no responses from my camera. Please help me :) Thanks.
Very satisfied with everything's this far. Pictures are great. I'm still trying to correctly use the remote shutter though.
I've been using my Lomo'Instant Automat Camera for a while now and I am very happy with it. I still need to use it more to get used to it, but I'm really loving it. The different color film on the flash are nice, even though the pink is overpowering. I've really enjoyed playing out with the splitzer and multiple exposure, eventhough sometimes I have forgotten to turn the splitzer the results have looked awesome! I've already spent so much film on just trying it out.
Thank you for a wonderful camera and awesome campaign!
Just received my Light Painter, Luminoodle and mini tripod..
They are brilliant! Thanks Lomography :)
@ Richard Hazeldine
Keep pressing the button! :)
Just received my light painter, just a small query...
Only the blue light is working is that normal?
The packaging describes it has modes for different colours or am I missing something?
So I just received part of my reward but I did not receive the bag I also ordered. I put it down in the survey when you sent it out. Is it coming separately?
@Margaret, just wrote you an email with an update!
Maybe I have missed something, but I am really puzzled as to why I haven't received anything from the company. I have a pledge through Kickstarter and Lumography and I have a pledge through PayPal. I am very concerned as I have contacted them so many time and so many ways and nothing. I am the type person to work with people, but I am starting to get a very bad feeling. HELP LUMOGRAPHY PLEASE. With Thanks, Margaret W.
@Leah, @Sakura Brandi, @You Min Liu: Sent you all PMs just now.