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Your everyday instant inspiration: Enter a world of creativity at the touch of a button.
Your everyday instant inspiration: Enter a world of creativity at the touch of a button.
Your everyday instant inspiration: Enter a world of creativity at the touch of a button.
5,645 backers pledged $919,925 to help bring this project to life.

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    1. Lomography 7-time creator 3 days ago

      @Thomas - We´re sorry about the issue with your cameras. We´ll send you a private message to follow up on the problem!

    2. Thomas 4 days ago

      Hi Lomography-Team!

      I recently took out my Lomo Instant to a trip to Glasgow - and unfortunately ran into some issues:
      I had a completely new pack of Fuji Instax Mini set up in the camera, it was a bit cold outside, but nothing bad (it was July, although in Scotland ;D).
      Unfortunately the Lomo Instant produced three completely black photos when I first used it... To me it looks like the shutter didn't open - which is a real pity, given the price of the instant paper...
      I then opened the back to see if I had inserted everything correctly and if everything was able to move and function and everything was as it should be.
      The next picture was totally white (as it should be :D) and then the camera worked again and finally took the picture.
      Now my question: Do you have any idea what happened? How can I prevent something like this in the future? Including having to pay for pitch-black photos :D

    3. Missing avatar

      Chutima Chootuptim 6 days ago

      Thank you Lomography. Can't wait. ^_^

    4. Lomography 7-time creator 6 days ago

      @Chutima Chootuptim - thanks for sending your survey answers. We now have all info to ship your reward and will organize everything after the weekend!

    5. Missing avatar

      Chutima Chootuptim 7 days ago

      Hi Lomography,

      I haven't got a camera yet. Please check it for me. Thank you.

    6. Lomography 7-time creator on July 10

      @D'Aundre Horton - thanks for contacting us! Our team has already picked up the case and will find a solution shortly!

    7. Missing avatar

      D'Aundre Horton on July 9

      Hi Lomography,

      I sent an email for support with an issue with my camera and still havent recieved a reply.

    8. Anelie
      Superbacker
      on June 28

      Awesome! Thanks for the speedy reply!

    9. Lomography 7-time creator on June 26

      @Anelie - the "time" button is not a classic self timer. To take selfies/groupies with the remote just get into position and press "instant" - the image will be taken right away! The "time" button is for long exposures. It triggers the "B(ulp)" Mode of the camera - as long as you keep the "time" button pressed the shutter will stay open (max 30 sec)

    10. Anelie
      Superbacker
      on June 25

      Hi,

      I know it's been a while but I still can't get the remote (Time) mode to work. It works for the "Instant" shutter but not for the "Time" button. Even after waiting 2 - 10 seconds (embarrassing btw). Do we need to change our settings first in order to use the "Time" button?

    11. Lomography 7-time creator on May 9

      @Stephanie Lin - We´re sorry you missed our reply - we have asked for you mailing address in an e-mail some days ago! Please send it to help@lomography.com and we´ll send you a new remote control right away!

    12. Missing avatar

      Stephanie Lin on May 8

      Hi Lomography,

      I sent a question via your website but didn't receive a response. I tested the remote shutter control recently (with CR1632 battery installed) but it doesn't work. Can you please help me troubleshoot?

      Thank you,
      Stephanie

    13. Lomography 7-time creator on April 12

      Dear Anne-Lise,

      We are sending the camera again to the new address.

    14. Jessica on April 10

      I noticed that your product is on the urban outfitter website. Good job.

    15. Anne-Lise Vautrey on April 8

      Hello!
      I'm just checking you received my private message since I had replied to your message rapidly after your quick (appreciated) response.
      It would be nice to have a status update :)
      Thanks in advance
      Anne Lise

    16. Lomography 7-time creator on April 2

      Dear Pavel,

      We have tried in my ways to get your pledge to you, but the problem is that all shipments to Russia are returned to us. We have been reaching out to our Russian costumers if they could provide us an address outside of Russia where we can send their pledge to, friends family, or to get a full refund. We are truly very sorry about the inconvenience, we have tried in many ways but have not been successful.

      LomoGreetings

    17. Lomography 7-time creator on April 2

      Dear Dominick,

      Please check the microsite for the Lomo Instant Automat guides, videos, tips and tricks. If this is not enough please contact help@lomography.com so they can send you a manual.

      https://microsites.lomography.com/lomo-instant-automat/

      LomoGreetings

    18. Missing avatar

      Pavel Soimin on April 1

      Just say it out loud, five months... Would you like to buy something and wait five months for delivery? Nothing to say...

    19. Missing avatar

      Pavel Soimin on April 1

      @Lomography one month more... I know, again, "trouble with our Russian distributor"... Maybe you should inform all? Or "what would be best option" for everyone who still waiting?

    20. Dominick Salerno on March 31

      Is there anyway to download a user manual? I only got the lens manual and can't seem to find anything on line..

    21. Lomography 7-time creator on March 30

      Dear Anne-Lisa,

      We send you your pledge on the 28th of November last year. It was send back to us the 6th of December.

      Could you please reply to our survey, correct your address so we can send it again.
      We will send this message through private message also with more details.

      Thank you

    22. Lomography 7-time creator on March 30

      Dear Nikita,

      We have had some trouble with our Russian distributor, we have contacted you in a private message to see what would be the best option for you.

      LomoGreetings!

    23. Anne-Lise Vautrey on March 30

      Is it okay if I still don't have any news regarding the delivery of my instant camera?

    24. Nikita on March 30

      Hello, guys! A lot of time has passed since you answered me that my camera is on it's way to me. I'm very disappointed, because I'm still waiting for it and I'm waiting too long :c

      I would like to know what's the status of delivery and how long should I wait?
      Hope to get camera soon :)

      Best regards
      Nick

    25. Lomography 7-time creator on March 29

      Dear Peter,

      Sorry to hear your camera is not working properly. Could you please send us a picture of your snaps to info@lomography.com so we can see what is going wrong.

      Thank you very much,

      Lomo

    26. Lomography 7-time creator on March 29

      Dear Salma,

      Your pledge was send to you on the 29th of November of 2016, and the UPS tracking system shows it delivered at your address on the 5th of December 2016. At 10.36 am to be exact. I will send you the tracking number again in a private message. You should have received this tracking number already.

      Greetings,

      Lomo

    27. Peter Seidler on March 28

      Hi
      I was very happy with my Punalu'u until tonight.
      Last night I made perfect multi-exposure.
      But tonight all pictures are white. With or without flash, normal or mx. Changed the film, changed batteries, it makes no difference.
      What can I do? All seems way to overexposed.
      Best regards
      peter

    28. Missing avatar

      Salma Najefy on March 28

      Where is the items I have pledged for?
      Why am I having to chase this up

    29. Lomography 7-time creator on March 21

      Dear Sherlynn,
      Our US team has send you a message to get you your added extras as soon as possible.

      Thank you for your patience and we can't wait for you to get to enjoy your extras.

      LomoGreetings !

    30. Missing avatar

      sherlynn on March 20

      Are you still working on sending out bags from the added extras? I know you guys were having some stock issues before, which I totally understand. Just wanted to check in since I haven't heard anything since December. On a side note, I'm loving my automat and using it on all of my adventures!

    31. Lomography 7-time creator on March 9

      Hi Anelie, that works indeed, but if you want to send us some of your shots with the black corners we would be happy to look at it and advise you on it. Email us on help@lomography.com if you like please

    32. Anelie
      Superbacker
      on March 1

      @tom yip, I'm glad you brought it up, I noticed the dark cast at the corner whenever you use flash. So I usually avoid using the lenses when I have to use the flash

    33. Lomography 7-time creator on March 1

      Dear Tom Yip,

      Please send a picture of your photos taken with your fish eyed lens to our costumer service explaining them the problem. Up to date we have not had problems with the fish eyed lens. Please direct your specific concern to: help@lomography.com

      Thanks!!!!

    34. Lomography 7-time creator on March 1

      @Tom Yip,

    35. Missing avatar

      Hilda on February 20

      Hi @Lomography

      I emailed on 20.12.16 about my camera. Thank you for replying that you were sorting shipping etc issues here. However, it has been 2 months. May I know when I will receive my camera replacement?

      Thanks.

    36. Missing avatar

      Healim Kang on February 18

      Hey Lomography, it's been over 3 weeks since I sent a message on Kickstarter. Could you please respond to me? Thank you.

    37. Tom Yip on February 15

      Does anyone has problem with the fish lens? I don't know if it's my problem or not, but whenever I tried taking photos with the fish lens (thrice so far), there's always a shadow at the particular corner of the photo (let's say the low right round corner of the "dark circle" in the photo). The first fish lens photo was a selfie, and I thought maybe part of my hand blocked the lens. So when I tried taking a selfie a second time with the fish lens, I tried my best to not getting my hands near the front of the camera, but I still got the same result. Today when I tried the fish lens again to take a picture of a flower, that corner was not totally blocked, but it's considerably darker than other corners. I would like to know how to eliminate the shadow (if there's any technique required to use fish lens).

      Thanks a lot :D.

    38. Missing avatar

      Ifa on February 15

      BESTEST CAMERA EVERRRR! Love it!

    39. Lomography 7-time creator on February 7

      @ShannonMoore There are no dumb questions! Just sent you a message.
      @PavelSoimin will also write you another update shortly.

    40. Shannon Moore on February 7

      ok, so at the risk of this being a dumb question. how do you get the included camera strap on the automat?

    41. Missing avatar

      Pavel Soimin on February 3

      Will Lomo send camera as promised at least until the next Christmas? Or will issue although some information?

    42. Missing avatar

      Supapong Putthayangkura
      Superbacker
      on January 30

      @Lomography I has just sent an email with video to help@lomography.com few minutes ago. waiting for your help. i would like to continue shoot with the lomo'instant asap :)

    43. Lomography 7-time creator on January 30

      @Supapong Putthayangkura - can you please send us a short video to help@lomography.com that shows the issue - we´ll have a look and see if we can advise for a quick fix, can help you with a repair or would need to exchange the camera! Unfortunately we don´t have a service - team in Thailand directly! cheers Lomography

    44. Missing avatar

      Supapong Putthayangkura
      Superbacker
      on January 29

      I have a problem with film not ejecting recently after cleaning roller (there is some metal piece on the roller that make white spot on every shot).
      After I press shutter, film not feed into roller properly. So I have to open and remove them out. 8 films lost totally.

      How do i fix this ejecting issue? Looking for your help or is there any support locally in Thailand? Thanks for you help.

    45. Lomography 7-time creator on January 23

      @Shannon Moore - if your remote is acting up please get in touch through help@lomography.com and we´ll find a good solution for you!

    46. Lomography 7-time creator on January 23

      @Clara Strzalkowski - we struggled receiving a restocking but more bags are on the way to all hubs currently and will be sent in a second shipment!

    47. Lomography 7-time creator on January 23

      @Vilo @Amos Cai - thanks for the nice feedback. Have fun shooting!

    48. Lomography 7-time creator on January 23

      @Rio Chan - we´re sorry for the issue with your remote! Please double check the orientation of the battery - if that does not help please send us a short message to help@lomography.com and we´ll send you a replacement!

    49. Amos Cai on January 22

      I wanted to say that the customer support was great for me. When I realised that I may not have received my camera, they got back to me quickly, double-checked and when I confirmed that I did not receive it, they sent one over asap. Much appreciated.

    50. Rio Chan on January 20, 2017

      Moreover, I have used my phone camera to observed that there is no infrared light coming out from the remote. So I guess there is something wrong with it :D

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