Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Rafa Chapa - please send us some example photos to help@lomography. Our customer service team will help checking if your camera is defective and arrange an exchange when necessary!
Hi, I backed up this project and held into it after it arrived since it was a gift for my wife
She just started using it a short time ago and have an issue where the photos turn very dark (both indoors and exteriors, even after adjusting) and also seems not to focus (I know this is a “soft focus“ analog, but still think is over what it should be)
Have you had any issues like these?? Is there a solution?
Hope to hear back from you soon
Thanks in advance!!
@Rebecca Are you pushing the little black button under the lens to release the lock allowing you to put it back in the off position?
Since day one that I've had my camera, I can not turn it into the "OFF" position. I've just been removing the battery. It's kind of a hassle and I've even wasted 2 pictures because of this. Any suggestions?
@CHENG - we´ll write you a private message to follow up the issue you reported!
Hello Lomography team,
I've been suffering from an issue that i do not understand :
When i'm taking a picture with the focus set to infinity, the photo is still cropped.
For example, taking a full length portrait, a part of legs and the feet will be cut off.
And i've been reviewing the old photo which had no such problem. And the viewfinder is clear without any problem neither.
Do you have any idea what is happening with the camera ? What can i do to solve this ?
@Thomas - We´re sorry about the issue with your cameras. We´ll send you a private message to follow up on the problem!
I recently took out my Lomo Instant to a trip to Glasgow - and unfortunately ran into some issues:
I had a completely new pack of Fuji Instax Mini set up in the camera, it was a bit cold outside, but nothing bad (it was July, although in Scotland ;D).
Unfortunately the Lomo Instant produced three completely black photos when I first used it... To me it looks like the shutter didn't open - which is a real pity, given the price of the instant paper...
I then opened the back to see if I had inserted everything correctly and if everything was able to move and function and everything was as it should be.
The next picture was totally white (as it should be :D) and then the camera worked again and finally took the picture.
Now my question: Do you have any idea what happened? How can I prevent something like this in the future? Including having to pay for pitch-black photos :D
Thank you Lomography. Can't wait. ^_^
@Chutima Chootuptim - thanks for sending your survey answers. We now have all info to ship your reward and will organize everything after the weekend!
I haven't got a camera yet. Please check it for me. Thank you.
@D'Aundre Horton - thanks for contacting us! Our team has already picked up the case and will find a solution shortly!
I sent an email for support with an issue with my camera and still havent recieved a reply.
Awesome! Thanks for the speedy reply!
@Anelie - the "time" button is not a classic self timer. To take selfies/groupies with the remote just get into position and press "instant" - the image will be taken right away! The "time" button is for long exposures. It triggers the "B(ulp)" Mode of the camera - as long as you keep the "time" button pressed the shutter will stay open (max 30 sec)
I know it's been a while but I still can't get the remote (Time) mode to work. It works for the "Instant" shutter but not for the "Time" button. Even after waiting 2 - 10 seconds (embarrassing btw). Do we need to change our settings first in order to use the "Time" button?
@Stephanie Lin - We´re sorry you missed our reply - we have asked for you mailing address in an e-mail some days ago! Please send it to firstname.lastname@example.org and we´ll send you a new remote control right away!
I sent a question via your website but didn't receive a response. I tested the remote shutter control recently (with CR1632 battery installed) but it doesn't work. Can you please help me troubleshoot?
We are sending the camera again to the new address.
I noticed that your product is on the urban outfitter website. Good job.
I'm just checking you received my private message since I had replied to your message rapidly after your quick (appreciated) response.
It would be nice to have a status update :)
Thanks in advance
We have tried in my ways to get your pledge to you, but the problem is that all shipments to Russia are returned to us. We have been reaching out to our Russian costumers if they could provide us an address outside of Russia where we can send their pledge to, friends family, or to get a full refund. We are truly very sorry about the inconvenience, we have tried in many ways but have not been successful.
Please check the microsite for the Lomo Instant Automat guides, videos, tips and tricks. If this is not enough please contact email@example.com so they can send you a manual.
Just say it out loud, five months... Would you like to buy something and wait five months for delivery? Nothing to say...
@Lomography one month more... I know, again, "trouble with our Russian distributor"... Maybe you should inform all? Or "what would be best option" for everyone who still waiting?
Is there anyway to download a user manual? I only got the lens manual and can't seem to find anything on line..
We send you your pledge on the 28th of November last year. It was send back to us the 6th of December.
Could you please reply to our survey, correct your address so we can send it again.
We will send this message through private message also with more details.
We have had some trouble with our Russian distributor, we have contacted you in a private message to see what would be the best option for you.
Is it okay if I still don't have any news regarding the delivery of my instant camera?
Hello, guys! A lot of time has passed since you answered me that my camera is on it's way to me. I'm very disappointed, because I'm still waiting for it and I'm waiting too long :c
I would like to know what's the status of delivery and how long should I wait?
Hope to get camera soon :)
Sorry to hear your camera is not working properly. Could you please send us a picture of your snaps to firstname.lastname@example.org so we can see what is going wrong.
Thank you very much,
Your pledge was send to you on the 29th of November of 2016, and the UPS tracking system shows it delivered at your address on the 5th of December 2016. At 10.36 am to be exact. I will send you the tracking number again in a private message. You should have received this tracking number already.
I was very happy with my Punalu'u until tonight.
Last night I made perfect multi-exposure.
But tonight all pictures are white. With or without flash, normal or mx. Changed the film, changed batteries, it makes no difference.
What can I do? All seems way to overexposed.
Where is the items I have pledged for?
Why am I having to chase this up
Our US team has send you a message to get you your added extras as soon as possible.
Thank you for your patience and we can't wait for you to get to enjoy your extras.
Are you still working on sending out bags from the added extras? I know you guys were having some stock issues before, which I totally understand. Just wanted to check in since I haven't heard anything since December. On a side note, I'm loving my automat and using it on all of my adventures!
Hi Anelie, that works indeed, but if you want to send us some of your shots with the black corners we would be happy to look at it and advise you on it. Email us on email@example.com if you like please
@tom yip, I'm glad you brought it up, I noticed the dark cast at the corner whenever you use flash. So I usually avoid using the lenses when I have to use the flash
Dear Tom Yip,
Please send a picture of your photos taken with your fish eyed lens to our costumer service explaining them the problem. Up to date we have not had problems with the fish eyed lens. Please direct your specific concern to: firstname.lastname@example.org
I emailed on 20.12.16 about my camera. Thank you for replying that you were sorting shipping etc issues here. However, it has been 2 months. May I know when I will receive my camera replacement?
Hey Lomography, it's been over 3 weeks since I sent a message on Kickstarter. Could you please respond to me? Thank you.
Does anyone has problem with the fish lens? I don't know if it's my problem or not, but whenever I tried taking photos with the fish lens (thrice so far), there's always a shadow at the particular corner of the photo (let's say the low right round corner of the "dark circle" in the photo). The first fish lens photo was a selfie, and I thought maybe part of my hand blocked the lens. So when I tried taking a selfie a second time with the fish lens, I tried my best to not getting my hands near the front of the camera, but I still got the same result. Today when I tried the fish lens again to take a picture of a flower, that corner was not totally blocked, but it's considerably darker than other corners. I would like to know how to eliminate the shadow (if there's any technique required to use fish lens).
Thanks a lot :D.
BESTEST CAMERA EVERRRR! Love it!
@ShannonMoore There are no dumb questions! Just sent you a message.
@PavelSoimin will also write you another update shortly.
ok, so at the risk of this being a dumb question. how do you get the included camera strap on the automat?
Will Lomo send camera as promised at least until the next Christmas? Or will issue although some information?
@Lomography I has just sent an email with video to email@example.com few minutes ago. waiting for your help. i would like to continue shoot with the lomo'instant asap :)
@Supapong Putthayangkura - can you please send us a short video to firstname.lastname@example.org that shows the issue - we´ll have a look and see if we can advise for a quick fix, can help you with a repair or would need to exchange the camera! Unfortunately we don´t have a service - team in Thailand directly! cheers Lomography
I have a problem with film not ejecting recently after cleaning roller (there is some metal piece on the roller that make white spot on every shot).
After I press shutter, film not feed into roller properly. So I have to open and remove them out. 8 films lost totally.
How do i fix this ejecting issue? Looking for your help or is there any support locally in Thailand? Thanks for you help.