Thank you very much for your patience regarding this update. Your continuous support, since the beginning of our Kickstarter campaign, has been incredible. However, we understand that patience and support does have a limit; we are very sorry to have kept you waiting this long.
Today we know for certain that we will not be able to fulfil your pledge any time in the foreseeable future. As a result, we have taken the decision to issue a full refund to all remaining backers.
Refunds are already being issued to your Kickstarter accounts, and should process within the following few business days.
In case you do not receive your refund, please ensure that the payment details associated with your Kickstarter account are up-to-date. If you still have trouble receiving your refund, please contact us directly at firstname.lastname@example.org.
Please note that this is our last update; we will no longer receive comments or messages via Kickstarter! However, you can still reach us at email@example.com.
We have had an incredible 21 months, thanks to you - motivated by your enthusiasm for our idea, inspired by your insightful feedback, and fuelled by your generous support that literally helped “kickstart” us!
The end of our Kickstarter campaign is as disappointing for us as it may be for many of you. We hope you appreciate the refund as a small consolation, and encouragement that you continue to make a difference by helping to kickstart innovative ideas like ours.
Thank you for your support.
Your LOCK8 team.