Hi @TiffanyYaYang we are so sorry that you received the wrong size shirt. Customer Service just sent you a personal email in regards to your order. We hope you had a great holiday, and we look forward to making this right for you.
Please let us know if we can help you with anything else.
Hi there!! I just have to say that your customer service is really unfortunate. After receiving a shirt in the wrong size, I was told that I couldn't return the shirt for credit or even an exchange because I removed its paper tag. As a backer who believed in the company, I was disappointed to be dismissed so readily. I would recommend not buying from this company.
I ordered a Liz Lemon and an Arden shirt, and despite using the sizing chart, both were much too baggy around the armpits. I sent them back for an exchange, but was told they were "damaged" (some hair had clung to the fabric), and I would have to pay shipping to get them back, or full price for a different size. After having waited so long for them, I was extremely disappointed in the entire process. Jaime was very polite, but what a waste of $65!!! At least I got to wear them for 5 minutes each!
Hi @ShrnLeeHeo thanks for your comment! Our apologies, we never received an email! Unfortunately, it appears you never answered your survey by the deadline. However, Customer Service just sent you a personal email in order to place an order for you. Please let me know if I can help you with anything else!
hi! I had backed this project way back :) in 2014 but never received a shirt (baby kept me so busy)...i'm so sorry its been so long. I sent an email before hand but never received a reply. Can you direct me to another email or whom I could help?
Hi @Rebekah - thanks for your comment! Customer Service sent you a personal email regarding your order. Please let me know if I can help you with anything else.
Hello, Elizabeth and Clarke... It's been months since I requested an exchange for smaller sizes and sent my items back. A little concerned about that, especially since I have a move coming up.
Hi @KatharinaSpoerri Thank you for the love and support! We are so glad to hear about your amazing Unstainable experience! Not to mention, the Dalton as an Unstainable piece is a great idea, and we will pass that along to our Product Development team! Please let me know if I can help you with anything else!
I haven't had time to thank you yet.
I seriously love your shirts. Not just because of the unstainable fabric, but because they solve two issues I have with most other button-down shirts:
The additional button on the 'critical spot' is perfect. Such a simple solution for a common problem.
And the fabric is not 'see through', so I don't have to wear a top under it.
Oh, and if I hang them carefully after washing, I can get away without ironing :))
Please create an unstainable Dalton!
@SuziB thanks for your comment, and we are sorry for the frustration that you have experienced. In regards to your feedback, we received your order as a return to sender due to the fact that we were provided with an invalid address. When a return is sent to us, and we are not notified beforehand that the order is a return to sender, our warehouse refurbishes the items and sends them out to customers who have been waiting for those specific items. When notified beforehand, we are able to hold on to these items instead of sending them out. Unfortunately, this is why your items were unavailable.
However, Customer service did try to make this right for you by offering you available items to replace the order with or merchandise credit. Once you chose the merchandise credit, we immediately provided the $75 of merchandise credit on your account.
Please understand, your merchandise credit will never expire, and can be used towards any Unstainable shirt or any past, present, or future styles as mentioned in your emails with Customer Service.
Again, we sincerely apologize for the frustration, however, our return policy is publicly available on the links we provided. We are more than happy to help you utilize your credit whenever you wish.
Please let me know if I can help you with anything else.
I'd just like to put my feedback here for reference of future backers. I'm quite disappointed with the result of this campaign more in the service than in the product (since I haven't received mine and would probably never order again). Here are the things that disappointed me:
1. Package was returned to the warehouse TWICE. The second time, I wouldn't have known had I not asked here.
2. When the customer service personnel (CSP) emailed regarding #1, CSP tould me that my orders are already out of stock. Which I don't understand since we PREORDERED it. I assume there is a master list somewhere of the total number of orders per style and size.
3. I asked for a refund but CSP told me that it isn't possible because of the nature of a Kickstarter campaign. So I opted for merchandise credit because I'm moving in the near future. I asked CSP to refund the shipping fee since, technically, I paid 25$ so they can deliver NOTHING to me. Again, CSP told me its NOT POSSIBLE because of the nature of the campaign. I get it that I can't get by the 75$ pledge amount anymore but shipping fee is NOT A PLEDGE but PAYMENT (hence the FEE) for shipping (that didn't happen). I live in a developing country. This is not a small amount. Also, if I opted to use my merchandise credit, i assume they would ask me to pay shipping again. What is my assurance it would be delivered to me? NOTHING.
Something to consider for future donors ( and Elizabeth and Clarke too if you want to improve your service)
Hi @Adrienne Thanks for your comment, and we are sorry to hear about the delay! Customer Service just sent you a personal email regarding your exchange order. Please let me know if I can help you with anything else.
Hello Elizabeth and Clarke...it's been months now since I returned my shirts that were too big! Can you please send me the correct sizes like you promised to do in your campaign? I do not want store credit.
Hi @Drew Thanks for your comment! Customer Service sent you a personal email regarding your order. Please let me know if I can help you with anything else.
@ErinPun Thanks for your comment! Your order is currently in transit. Customer Service just sent you a personal email regarding your order. Please let me know if I can help you with anything else!
Hi there, I still haven't received my shirt and don't have any tracking number to know its whereabouts. Can you check if it's already been shipped out? It's for Hong Kong..
Hi @Nabila, thanks for your comment! It appears you did not complete the survey by the deadline, which is why you have not received your reward. However, that is no problem. Customer Service just sent you a personal email inquiring which shirts you would prefer for your pledge reward.
Unfortunately, Backerkit provided backers with incorrect tracking numbers, and we have been trying to update this for everyone as fast as we can. Therefore, please disregard the tracking number as it does not apply to your case.
Please let me know if I can help you with anything else!
Hi, I'm commenting because I still haven't received my shirts. There is a tracking number listed in my backerkit/survey that says the shirts were delivered to an address in New York in October, but my address is in Maryland, so I'm not sure what happened.
Hi @melissacruz Thanks for your comment and feedback! Oh no! We are so sorry to hear about the Parker! Customer Service will be in contact with you shortly in order to help resolve this issue for you. Please let me know if I can help you with anything else.
Hi, I just want to say that I am very happy because I finally received my shirts, and just in time for Christmas! They are pretty much what I was hoping for, they fit well and seem to be made of very good quality material. I was expecting the material to be just thicker than chiffon, but I was pleasantly surprised to find that the shirts feel thicker and more solid/durable. Unfortunately, I did run into one problem though; the package I received is missing one of the shirts in my order (white parker, size 4). I did order a lot of shirts so it's understandable if one was mistakenly missed while packing, and I would really appreciate some feedback from E&C on how to obtain my missing shirt! Happy holidays :)
Hi @MelissaCruz Thanks for your comment, and we are so sorry about the delay you have experienced! Your order is scheduled for delivery. As of right now, we do not have a tracking number. We are still waiting on our carrier to send the tracking numbers to us. However, please feel free to check in at any time, and I will be more than happy to provide you with any updates! Please let me know if I can help you with anything else.
Is there any chance at all that I will get my shirts before Christmas? I have been waiting 2 months since I found out my shirts were placed on backorder, and it is honestly very frustrating knowing that shirts have been returned and exchanged before I have even received my initial order. I was told that I would be kept informed about the status of my order but have heard no updates despite repeated inquiries. Please help! I am finding it hard to stay excited about these shirts :(
I completed my survey in September and when I log in now it doesn't appear to show any selections. I haven't received anything either. How do I update so that I can receive my 2 items please?
got notification from the post office friday night that thet arrived. picked them up today and couldn't wait so I put The White on now. I'll join in the #MessyMonday posts on facebook.
Hi @JessicaAnnGonzales Thanks for your comment, and oh no! I am confirming with our warehouse right now to see what happened with your order. I also sent you a personal email - Please let me know if I can help you with anything else!
Hi @SusanWeed Thanks for your comment, and I am so sorry to hear about the fit! We are hoping to expand to larger sizes in the future. However, I hope your daughter loves the shirts! If not, we are more than happy to process an exchange for her or merchandise credit for you. Please contact howdy@elizabethandclarke.com for further questions or concerns. Additionally, please let me know if I can help you with anything else.
Hi @MercedesBinder Thanks for your comment! We are so glad to hear that this exchange worked out for you! Please feel free to test out your Unstainable shirts and participate in our #MessyMonday posts on Facebook.
Got my shirts - sadly - too small for me so my daughter is the lucky recipient -- wish you could make plus size shirts, seems us BBW spill too .... a lot !!!
Hi! I just wanted to leave a comment about the exchange I just went through with this company. I had ordered a size that ended up being too big for me, and after some email exchanges with the company, I sent all four back, realizing I would have to wait an indeterminate amount of time before my correct size was available for my color and style choices. I just received my correct shirts today, and they fit so much better. It was all handled very smoothly and I'm very happy with my shirts. Thank you so much.
Hi @EmilieBergeret Thanks for your comment! Your order is currently in transit. I sent you a personal email regarding the details of your shipment. Please let me know if I can help you with anything else.
I was wondering, if perhaps, you have sent the items via USPS? I've checked Backerkit and it says the items have been shipped. The tracking number says it was delivered Oct. 13 to an address in PA. I live in SC, and my address on the Backerkit and Kickstarter are correct.
Hi @melissacruz Thanks for your comment! I am so sorry about the delay you are experiencing, and I just sent you a personal email regarding your order. Please let me know if I can help you with anything else!
Hello, I want to follow up about my order. I've been waiting for a month since I was told that my shirts were placed on back order. I have yet to receive any corrected tracking information and I'm wondering when I can ever expect my order to be delivered. I'd really appreciate any updates you can provide!
Hello, I'd like to follow up regarding the delivery. I still haven't received mine yet. Last update I got was last Oct 24 saying that they're reshipping my package. Any ideas where it is now?
Hi @Valeriec It is possible that the email went into your Spam folder. However, we sent you the tracking number as soon as it was made available, which happened to be yesterday morning. Due to this, the process was out of our control. We are glad to hear that you have finally received your package!
Please let me know if I can help you with anything else.
I didn't receive any email. Anyway I received my parcel yesterday. The purpose of asking for that is to trace my parcel... A bit pointless now that I have received it. Just don't quite understand why this has to take so long.
Hi @Johanna Thanks for your comment! We are so glad to hear about how much you love your shirts! Please feel free to test out your Unstainable shirts and participate in our #MessyMonday on Facebook.
Hi @valeriec Thanks for your comment. Per our last few emails, we did not receive your tracking information until this morning. I sent you a personal email in which you will receive your tracking number. Please let me know if I can help you with anything else.
Hi @DouglasParker Thanks for your comment! And oh no! We are so sorry to hear about this mistake! I sent you a personal email in regards to making this right for you. Please let me know if I can help you with anything else!
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Afficher les commentaires plus anciensElizabeth & Clarke 2 projets créés le December 27
Hi @TiffanyYaYang we are so sorry that you received the wrong size shirt. Customer Service just sent you a personal email in regards to your order. We hope you had a great holiday, and we look forward to making this right for you.
Please let us know if we can help you with anything else.
Tiffany Ya Yang le December 23
Hi there!! I just have to say that your customer service is really unfortunate. After receiving a shirt in the wrong size, I was told that I couldn't return the shirt for credit or even an exchange because I removed its paper tag. As a backer who believed in the company, I was disappointed to be dismissed so readily. I would recommend not buying from this company.
Diana Goldberg
Superbacker
le August 29, 2016
I ordered a Liz Lemon and an Arden shirt, and despite using the sizing chart, both were much too baggy around the armpits. I sent them back for an exchange, but was told they were "damaged" (some hair had clung to the fabric), and I would have to pay shipping to get them back, or full price for a different size. After having waited so long for them, I was extremely disappointed in the entire process. Jaime was very polite, but what a waste of $65!!! At least I got to wear them for 5 minutes each!
Elizabeth & Clarke 2 projets créés le August 11, 2016
Hi @ShrnLeeHeo thanks for your comment! Our apologies, we never received an email! Unfortunately, it appears you never answered your survey by the deadline. However, Customer Service just sent you a personal email in order to place an order for you. Please let me know if I can help you with anything else!
Shrn Lee Heo le August 11, 2016
hi! I had backed this project way back :) in 2014 but never received a shirt (baby kept me so busy)...i'm so sorry its been so long. I sent an email before hand but never received a reply. Can you direct me to another email or whom I could help?
Elizabeth & Clarke 2 projets créés le May 31, 2016
Hi @StephanieD thanks for your comment! The Spring 2016 ship date for your order is June 1st. Please let me know if I can help you with anything else!
Stephanie D le May 31, 2016
I have not yet received my shirts. I was given a time frame of Spring '16. Is there an update now that summer is around the corner?
Elizabeth & Clarke 2 projets créés le February 15, 2016
Hi @Rebekah - thanks for your comment! Customer Service sent you a personal email regarding your order. Please let me know if I can help you with anything else.
Rebekah le February 13, 2016
Hello, Elizabeth and Clarke... It's been months since I requested an exchange for smaller sizes and sent my items back. A little concerned about that, especially since I have a move coming up.
Elizabeth & Clarke 2 projets créés le February 9, 2016
Hi @KatharinaSpoerri Thank you for the love and support! We are so glad to hear about your amazing Unstainable experience! Not to mention, the Dalton as an Unstainable piece is a great idea, and we will pass that along to our Product Development team! Please let me know if I can help you with anything else!
Katharina Spoerri le February 9, 2016
I haven't had time to thank you yet.
I seriously love your shirts. Not just because of the unstainable fabric, but because they solve two issues I have with most other button-down shirts:
The additional button on the 'critical spot' is perfect. Such a simple solution for a common problem.
And the fabric is not 'see through', so I don't have to wear a top under it.
Oh, and if I hang them carefully after washing, I can get away without ironing :))
Please create an unstainable Dalton!
Elizabeth & Clarke 2 projets créés le January 8, 2016
@SuziB thanks for your comment, and we are sorry for the frustration that you have experienced. In regards to your feedback, we received your order as a return to sender due to the fact that we were provided with an invalid address. When a return is sent to us, and we are not notified beforehand that the order is a return to sender, our warehouse refurbishes the items and sends them out to customers who have been waiting for those specific items. When notified beforehand, we are able to hold on to these items instead of sending them out. Unfortunately, this is why your items were unavailable.
However, Customer service did try to make this right for you by offering you available items to replace the order with or merchandise credit. Once you chose the merchandise credit, we immediately provided the $75 of merchandise credit on your account.
Please understand that our shirts are sent to backers as a reward for their Kickstarter pledges. Therefore, due to the nature of Kickstarter and crowdfunding, we are unable to provide refunds. Additionally, we are unable to provide refunds for international shipping due to our return policy that can be found here: https://www.kickstarter.com/projects/1133048795/the-unstainabletm-white-shirt/description and here: https://www.elizabethandclarke.com/faq/#returns.
Please understand, your merchandise credit will never expire, and can be used towards any Unstainable shirt or any past, present, or future styles as mentioned in your emails with Customer Service.
Again, we sincerely apologize for the frustration, however, our return policy is publicly available on the links we provided. We are more than happy to help you utilize your credit whenever you wish.
Please let me know if I can help you with anything else.
Suzi B le January 8, 2016
I'd just like to put my feedback here for reference of future backers. I'm quite disappointed with the result of this campaign more in the service than in the product (since I haven't received mine and would probably never order again). Here are the things that disappointed me:
1. Package was returned to the warehouse TWICE. The second time, I wouldn't have known had I not asked here.
2. When the customer service personnel (CSP) emailed regarding #1, CSP tould me that my orders are already out of stock. Which I don't understand since we PREORDERED it. I assume there is a master list somewhere of the total number of orders per style and size.
3. I asked for a refund but CSP told me that it isn't possible because of the nature of a Kickstarter campaign. So I opted for merchandise credit because I'm moving in the near future. I asked CSP to refund the shipping fee since, technically, I paid 25$ so they can deliver NOTHING to me. Again, CSP told me its NOT POSSIBLE because of the nature of the campaign. I get it that I can't get by the 75$ pledge amount anymore but shipping fee is NOT A PLEDGE but PAYMENT (hence the FEE) for shipping (that didn't happen). I live in a developing country. This is not a small amount. Also, if I opted to use my merchandise credit, i assume they would ask me to pay shipping again. What is my assurance it would be delivered to me? NOTHING.
Something to consider for future donors ( and Elizabeth and Clarke too if you want to improve your service)
Elizabeth & Clarke 2 projets créés le January 7, 2016
Hi @Adrienne Thanks for your comment, and we are sorry to hear about the delay! Customer Service just sent you a personal email regarding your exchange order. Please let me know if I can help you with anything else.
Adrienne Malena le January 7, 2016
Hello Elizabeth and Clarke...it's been months now since I returned my shirts that were too big! Can you please send me the correct sizes like you promised to do in your campaign? I do not want store credit.
Elizabeth & Clarke 2 projets créés le January 7, 2016
Hi @Drew Thanks for your comment! Customer Service sent you a personal email regarding your order. Please let me know if I can help you with anything else.
Drew le January 7, 2016
Hello, I still have not received my shirt and a confirmation of shipment. I did complete the survey on time, and I have not moved
Elizabeth & Clarke 2 projets créés le December 31, 2015
@ErinPun Thanks for your comment! Your order is currently in transit. Customer Service just sent you a personal email regarding your order. Please let me know if I can help you with anything else!
Erin Pun le December 31, 2015
Hi there, I still haven't received my shirt and don't have any tracking number to know its whereabouts. Can you check if it's already been shipped out? It's for Hong Kong..
Elizabeth & Clarke 2 projets créés le December 30, 2015
Hi @Nabila, thanks for your comment! It appears you did not complete the survey by the deadline, which is why you have not received your reward. However, that is no problem. Customer Service just sent you a personal email inquiring which shirts you would prefer for your pledge reward.
Unfortunately, Backerkit provided backers with incorrect tracking numbers, and we have been trying to update this for everyone as fast as we can. Therefore, please disregard the tracking number as it does not apply to your case.
Please let me know if I can help you with anything else!
Nabila le December 29, 2015
Hi, I'm commenting because I still haven't received my shirts. There is a tracking number listed in my backerkit/survey that says the shirts were delivered to an address in New York in October, but my address is in Maryland, so I'm not sure what happened.
Elizabeth & Clarke 2 projets créés le December 23, 2015
Hi @melissacruz Thanks for your comment and feedback! Oh no! We are so sorry to hear about the Parker! Customer Service will be in contact with you shortly in order to help resolve this issue for you. Please let me know if I can help you with anything else.
Melissa Cruz le December 23, 2015
Hi, I just want to say that I am very happy because I finally received my shirts, and just in time for Christmas! They are pretty much what I was hoping for, they fit well and seem to be made of very good quality material. I was expecting the material to be just thicker than chiffon, but I was pleasantly surprised to find that the shirts feel thicker and more solid/durable. Unfortunately, I did run into one problem though; the package I received is missing one of the shirts in my order (white parker, size 4). I did order a lot of shirts so it's understandable if one was mistakenly missed while packing, and I would really appreciate some feedback from E&C on how to obtain my missing shirt! Happy holidays :)
Elizabeth & Clarke 2 projets créés le December 14, 2015
Hi @MelissaCruz Thanks for your comment, and we are so sorry about the delay you have experienced! Your order is scheduled for delivery. As of right now, we do not have a tracking number. We are still waiting on our carrier to send the tracking numbers to us. However, please feel free to check in at any time, and I will be more than happy to provide you with any updates! Please let me know if I can help you with anything else.
Melissa Cruz le December 12, 2015
Is there any chance at all that I will get my shirts before Christmas? I have been waiting 2 months since I found out my shirts were placed on backorder, and it is honestly very frustrating knowing that shirts have been returned and exchanged before I have even received my initial order. I was told that I would be kept informed about the status of my order but have heard no updates despite repeated inquiries. Please help! I am finding it hard to stay excited about these shirts :(
Elizabeth & Clarke 2 projets créés le December 7, 2015
Hi @JessicaAnnGonzales Thanks for your comment, and I am so glad you received your Unstainable Shirt! Additionally, what a great #MessyMonday post!
Andraya Thompson le December 7, 2015
I completed my survey in September and when I log in now it doesn't appear to show any selections. I haven't received anything either. How do I update so that I can receive my 2 items please?
Jessica Ann "J-Ann" Veloso Gonzales le December 6, 2015
got notification from the post office friday night that thet arrived. picked them up today and couldn't wait so I put The White on now. I'll join in the #MessyMonday posts on facebook.
Elizabeth & Clarke 2 projets créés le December 3, 2015
Hi @JessicaAnnGonzales Thanks for your comment, and oh no! I am confirming with our warehouse right now to see what happened with your order. I also sent you a personal email - Please let me know if I can help you with anything else!
Jessica Ann "J-Ann" Veloso Gonzales le December 2, 2015
I still have not received my shirts and I've dropped by my local post office and they say it has not reached them at all.
Elizabeth & Clarke 2 projets créés le November 30, 2015
Hi @SusanWeed Thanks for your comment, and I am so sorry to hear about the fit! We are hoping to expand to larger sizes in the future. However, I hope your daughter loves the shirts! If not, we are more than happy to process an exchange for her or merchandise credit for you. Please contact howdy@elizabethandclarke.com for further questions or concerns. Additionally, please let me know if I can help you with anything else.
Elizabeth & Clarke 2 projets créés le November 30, 2015
Hi @MercedesBinder Thanks for your comment! We are so glad to hear that this exchange worked out for you! Please feel free to test out your Unstainable shirts and participate in our #MessyMonday posts on Facebook.
SUSAN WEED le November 29, 2015
Got my shirts - sadly - too small for me so my daughter is the lucky recipient -- wish you could make plus size shirts, seems us BBW spill too .... a lot !!!
Mercedes Binder le November 28, 2015
Hi! I just wanted to leave a comment about the exchange I just went through with this company. I had ordered a size that ended up being too big for me, and after some email exchanges with the company, I sent all four back, realizing I would have to wait an indeterminate amount of time before my correct size was available for my color and style choices. I just received my correct shirts today, and they fit so much better. It was all handled very smoothly and I'm very happy with my shirts. Thank you so much.
Elizabeth & Clarke 2 projets créés le November 27, 2015
Hi @EmilieBergeret Thanks for your comment! Your order is currently in transit. I sent you a personal email regarding the details of your shipment. Please let me know if I can help you with anything else.
Emilie BERGERET le November 27, 2015
Hello,
I never received my shipping (international, I live in France)
Could you check what happend please and keep me updated.
Thank you
Elizabeth & Clarke 2 projets créés le November 24, 2015
Hi @StephanieD Thanks for your comment! I sent you a personal email in regards to your order. Please let me know if I can help you with anything else!
Stephanie D le November 23, 2015
I was wondering, if perhaps, you have sent the items via USPS? I've checked Backerkit and it says the items have been shipped. The tracking number says it was delivered Oct. 13 to an address in PA. I live in SC, and my address on the Backerkit and Kickstarter are correct.
Elizabeth & Clarke 2 projets créés le November 17, 2015
Hi @melissacruz Thanks for your comment! I am so sorry about the delay you are experiencing, and I just sent you a personal email regarding your order. Please let me know if I can help you with anything else!
Melissa Cruz le November 16, 2015
Hello, I want to follow up about my order. I've been waiting for a month since I was told that my shirts were placed on back order. I have yet to receive any corrected tracking information and I'm wondering when I can ever expect my order to be delivered. I'd really appreciate any updates you can provide!
Elizabeth & Clarke 2 projets créés le November 16, 2015
Hi @suzib Thanks for your comment! I sent you a personal email regarding your shipment. Please let me know if I can help you with anything else!
Suzi B le November 16, 2015
Hello, I'd like to follow up regarding the delivery. I still haven't received mine yet. Last update I got was last Oct 24 saying that they're reshipping my package. Any ideas where it is now?
Elizabeth & Clarke 2 projets créés le November 13, 2015
Hi @Valeriec It is possible that the email went into your Spam folder. However, we sent you the tracking number as soon as it was made available, which happened to be yesterday morning. Due to this, the process was out of our control. We are glad to hear that you have finally received your package!
Please let me know if I can help you with anything else.
valerie c le November 13, 2015
I didn't receive any email. Anyway I received my parcel yesterday. The purpose of asking for that is to trace my parcel... A bit pointless now that I have received it. Just don't quite understand why this has to take so long.
Elizabeth & Clarke 2 projets créés le November 12, 2015
Hi @Johanna Thanks for your comment! We are so glad to hear about how much you love your shirts! Please feel free to test out your Unstainable shirts and participate in our #MessyMonday on Facebook.
Elizabeth & Clarke 2 projets créés le November 12, 2015
Hi @valeriec Thanks for your comment. Per our last few emails, we did not receive your tracking information until this morning. I sent you a personal email in which you will receive your tracking number. Please let me know if I can help you with anything else.
Johanna Alldén le November 12, 2015
Hi!
Received the shirts today and they are perfect! Thank you so much Elizabeth & Clarke!
valerie c le November 11, 2015
Can someone just send me my tracking number? I have communicating with someone on your team but there is STILL no tracking number after 3 requests!
Elizabeth & Clarke 2 projets créés le November 11, 2015
Hi @DouglasParker Thanks for your comment! And oh no! We are so sorry to hear about this mistake! I sent you a personal email in regards to making this right for you. Please let me know if I can help you with anything else!
Douglas Parker le November 11, 2015
Hello,
My wife received her shirt in a different color than what she had ordered. How can this be resolved? Thanks