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Lix 3D pen enables you to doodle in the air. This professional tool offers you the comfort and pushes your creativity to another level.
Lix 3D pen enables you to doodle in the air. This professional tool offers you the comfort and pushes your creativity to another level.
Lix 3D pen enables you to doodle in the air. This professional tool offers you the comfort and pushes your creativity to another level.
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8,030 backers pledged £731,690 to help bring this project to life.

New delivery!

28 likes

Dear Backers,

Thank you once again for your support in our project and for your feedback.

We would like to write a short update with as many useful information for you, as possible.

To resume how many LIX PENs were delivered so far, a batch of 510 was received by the end of January, another 700 LIX PEN rewards were sent out in February 2016 and 250 rewards were also shipped in March 2016.

We said that we delivered all the Beta Backers in the previous update. They all have backer numbers between 1129 to 7698. The Beta Backers are only 19, not all the numbers between 1129 to 7698 received their LIX PENs. It is the same case with Very early birds, a total number 101 persons, (with backers numbers randomly chosen from 4 to 8567) received their rewards. We are very sorry for this misunderstanding.

As promised, we have good news for you. We have a new batch of 1000 LIX PENS tested and ready for delivery. We are already at our forth big batch to be delivered, and this time, we have bigger volumes than ever. If you might think that designing and producing a 3D pen is difficult, please be informed that delivering it worldwide is also very challenging.

We learned a lot from these past delivery stages and we would now take extra measures to make sure that you guys will receive your pens. We need to make sure that your addresses are updated, so we kindly ask you to respond to the following survey : http://goo.gl/forms/HMx1QuYVzD

In order to keep your privacy and to respect the laws of human rights, we are unable to post a list with names of the backers who will receive their rewards, but we promise that the 1000 backers will be decided considering the date you backed our project, and of course it will also depend on your cooperation because we will only send rewards to those who responded the survey in a timely manner.

Please remember that you are 8000 backers and we are a small team. We will deliver these 1000 rewards this month, so the 1000 backers will receive a notification via e-mail. If you do not receive this e-mail, this means that you are in the next batch.

For any questions regarding the Kickstarter survey, your pledge or address change, please check this link: http://lixpen.com/faq-ks/. Please don’t forget our address support@lixpen.com concerns our repair centre.

One more thing, we understand that some of you are worried and disappointed. You are free to express yourself on Social Media. But when you contact us on Facebook and you also want an answer from us, kindly please mention your backer number or your Kickstarter nickname.

We will write to you soon. Please wait with us, we are almost there. 

Have a wonderful spring!

Ismail Baran, Ardaly Prawito, and 26 more people like this update.

Comments

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    1. Missing avatar

      Paul Blouin on July 11, 2016

      So I got an email on the first of this month. I have forgotten when I pledged for this pen, It has to be over 2 years ago, maybe more. Every few months they ask for your address change in the survey, this email this time instructs to put a playful face " , " in the address (which is the same address every time I "update" my info) update. At this point it's beyond funny or playful.

      I look around online there are stories about people receiving their pens and how wonderful they are . . . "so surprised to get it" the piece says, "what a quality item" . . . "they really brought it together in the end!". . .

      Yet, I am a backer with no pen, only with a WTF look on my face. I "update my address every few months as they claim its the only way you can receive your pen. Update you address people, here comes the pen! I swear if you update that address again, here comes your pen! Here it comes people, update that address for your pen! Come on backers, we need that address we already have to send you your pen, it's coming!

      Yeah Christmas is coming to, every year, twice since I pledged for this pen. A third Christmas is c....o...... m........ i ...... n.... g as well but the difference is that Christmas actually comes.

    2. Sonia Bischoff on July 1, 2016

      on my profile it shows that i should have already received my pen... but still i didn't get any pen...where is my pen?

    3. Zooma on July 1, 2016

      I keep receiving email that I have to confirm my address etc. Why? My address is OK. Please just send the product.

    4. Missing avatar

      Amanda Tassie on June 30, 2016

      Yes, where is my pen which I backed in April 2014? You need to post an update to the 1000's of people who supported your project otherwise you will jeopardise the name of Kickstarter and all the legitimate projects who seek funding under it's name.

    5. Géry Oei on June 28, 2016

      looks like another fraud supported by kickstarter

    6. Sonia on June 27, 2016

      I haven't gotten my pen.
      No updates or anything?

    7. Missing avatar

      deepak sabnani on June 27, 2016

      still waiting and nothing.
      when will you guys finally finish delivery or ?

    8. Jacco Gruiters on June 24, 2016

      Any updates since April?!

    9. Missing avatar

      Miles Hardbarger on June 23, 2016

      It says in my pledge that I "Got it", even though I've never received this pen. So what's the deal?

    10. Stephanie Grima on June 22, 2016

      As backer1,339 when will this??? Just beyond me that this is taking so long. I paid over £100 for this!!

    11. Andrew Turner on June 20, 2016

      Where is the Survey Tab???????

    12. Kwang Hyuk Ju on June 19, 2016

      Fail. Fail.Fail.Fail.

    13. LynneK on June 18, 2016

      I am backer #5,738 and it says my pen shipped. But NO receipt at my end. Wonder if they put a tracer number on the package?

    14. Missing avatar

      jane glibbery on June 17, 2016

      OMG losing the will to live now, will I EVER recieve this pen...........??!

    15. Missing avatar

      Fernando Bautista on June 16, 2016

      Any news when I can get my LIXPEN?

    16. Kara Lach on June 16, 2016

      I emailed LIX, they went through what to do with me and I did that and I have my LIX. Which arrived about a week ago.

      View your pledge
      go to the "survey" tab
      "edit address" (you don't actually need to edit it)
      and save.

      Not sure if the "got it" in the rewards tab makes any difference since mine was originally highlighted but I hadn't received anything so I un-selected it...

    17. Jitse De Wandel on June 16, 2016

      Just to add some positivity to this comment thread. I got the pen a couple of weeks ago, I have backer number 7458. It was for my brother who does art and as of now he's very happy with it, and other people have been intrigued by it. He doesn't have experience with other 3D pens though so we can't comment on how competitive it is quality-wise, but we like it.

    18. Denise Laurent on June 14, 2016

      I backed the LIX pen in 2014 and I too am still waiting. I can now buy a 3D pen from Amazon. They are even for sale in Paperchase. Indeed, last time I went to Paperchase I made a comment about the Lix pen to the girl on the till, and how, despite paying for it, there was no sign of it ever arriving. Somebody behind me in the queue said he too had invested in a Lix pen on Kickstarter and also had no pen, or any hope of it ever arriving. I feel my confidence in the whole Kickstarter idea has been shaken by this experience and like others here I'd like to know what is going on and if there is any realistic chance of ever getting the pen.

    19. Missing avatar

      Vincent Madero on June 14, 2016

      I saw this pen. I thought it would be cool to have. I bought it, I thought. But I don't have it. I wish I did. I feel bad now. Like that time my Mom left our family. At least I knew where I stood then.

    20. Missing avatar

      Holly Dobkin on June 12, 2016

      I backed the LIX pen on 4/30/14.....and I am still waiting. My confidence is very shaken, especially since I can walk into any Michaels or Staples and pick up a 3D pen for less than I pledged to LIX.
      I think we have all been very patient but this is just not acceptable. Please let us know what is going on and when we might expect our pens or at least some information.

    21. Jacco Gruiters on June 11, 2016

      So when is the rest of us getting their Lix pen? No update since 1,5 months...

    22. LIX Creator on June 10, 2016

      Dear Backers,

      Thank you for your cooperation and for the help you provided.

      We appreciate your trust in our brand so far and we would like to deliver your rewards within the next batches. Kindly please update the survey so we can send your reward to the correct address.

      Go to your survey tab and scroll down. It will say it's closed but click on 'edit address'. Check your address and click ‘save changes’, even if you've made no changes so we can see that this information is updated in 2016. We need your help so we can make sure that we ship to the correct addresses. Some of you moved and even if you did not, there are cases where there were issues with the addresses. Please keep in mind that we are doing all our best to provide the best services to all our backers. It looks like that among our past deliveries, there were some situations where we are struggling to find lost packages.

      We will post an update these days to explain the delivery of the backer rewards process. Please hang in there, your LIX PEN will be in your hands soon.

      We appreciate your patience.

      Have a great weekend!
      LIX Team

    23. Justin Woods on June 9, 2016

      When will this ship I have been waiting for almost 2 years?

    24. Missing avatar

      Anja Verdonk on June 7, 2016

      Where is my pen and when will you post a new update?! It's been almost 3 months since your last message! This is really not ok...

    25. Johannes Hardmeier on June 4, 2016

      I am a Beta Backer (Nr. 789) and haven't got anything yet (No Email, no delivery). Any updates?

    26. Missing avatar

      Philip King on June 3, 2016

      I am backer 3140 I have entered my postal address in your survey and have still not received my pen - please confirm to my email address what the situation is please? You have that on record. Philip

    27. Missing avatar

      anders smith on May 30, 2016

      I'm backer #5091 and would love to have an indication of how much longer I an expect to wait...I understand that you are working hard, but even a rough timeline would be great...Thanks

    28. Missing avatar

      Arshdeep Virdi on May 30, 2016

      "In order to keep your privacy and to respect the laws of human rights, we are unable to post a list with names of the backers who will receive their rewards, but we promise that the 1000 backers will be decided considering the date you backed our project, and of course it will also depend on your cooperation because we will only send rewards to those who responded the survey in a timely manner"

      Could you at least post backer numbers of the people whom you have sent the pen or are in the process of shipping it?

    29. Jeroen Bennink on May 30, 2016

      An update would be nice. I'm #6,116 and so far nothing.

    30. STEPHEN MC ALLISTER on May 28, 2016

      Keep up the good work

    31. Kimberly Martin on May 27, 2016

      4297 I want a new update. I've been very patient. This is going beyond my levels of tolerance

    32. Missing avatar

      daksh sahni on May 21, 2016

      hello yet again, my second message in a week.

      the address in my survery is correct and i have no delivery estimate or response from you.

      backed 2255. please advise. its been two years.

    33. Jason Reynolds on May 20, 2016

      My tracking says: ARRIVAL AT UNIT, I assumed that meant it was delivered. I really hope the package that I have been waiting for for two years has been stolen... I am hoping this is not the case as I did think TENDERED FOR DELIVERY meant that it was going to be delivered as well. Fingers crossed!

    34. Chase Ramsay on May 19, 2016

      Alright so I did a little test last night and everything seems to work alright. Mine came with a piece of filament already in it (since they test each one before it leaves, that's understandable) but you won't see it, so DONT shove filament into it. Gently put filament in until it doesn't slide anymore and start drawing! The extruder doesn't try to push the filament until the heat is hot enough to print it which is good to prolong the usuage. I haven't done an extensive test just yet. I certainly will within the next few days though.

    35. Chase Ramsay on May 18, 2016

      Well not sure if it had anything to do with anything but I finally got fed up with waiting and ended up calling my bank to try to get my money back. They ended up doing an investigation on their end and sent me a letter saying I was unable to get my money back (in short). Soon after this, I had confirmation in an email that my pen was being shipped. Tracking shows that it has arrived at my house. I will finally get to test out this pen I have been waiting on.. Kinda on the fence if I just want to sell it and get my money back or take a chance to see if it doesn't break.. lol...

    36. Missing avatar

      stephan maaskant on May 18, 2016

      I am back 1375. Survey up to date. No pen nor info about it. Is this normal?

    37. Liz Mansfield
      Superbacker
      on May 17, 2016

      @Daksh I'm backer number 3,375 I got my pen in February 2016.

      I'm not sure how they're deciding which backers to ship to first, (maybe pulling numbers out of a bag) but they are actually sending them.

    38. Chris Flowers on May 16, 2016

      I got nothing. STILL.

    39. Missing avatar

      daksh sahni on May 16, 2016

      I am backer number 2,255
      My survey address is upto date.
      No news about the delivery of my pen since april 2014.
      Please advise. Also would like to know if anyone with a greater back number has got his or her pen yet ?

    40. Missing avatar

      Arianne bate on May 14, 2016

      Latest survey doesn't work. Can't believe these people are allowed to run a business without thinking this all through and having a deliverable product

    41. Missing avatar

      aljona tenitskaja on May 14, 2016

      I filled the survey a year ago and its all becomin really frustrating. 2 years + since backing ... Wondering if the LIX pen is actually real...

    42. Missing avatar

      Jason Adkins on May 12, 2016

      So got an email a few days ago saying it had been shipped and it contained a tracking number. According the the tracking site it has arrived in my city and is in customs. Hopefully I get it soon. I will post again once I actually receive it.

    43. Morwenna Catt on May 11, 2016

      PS I was backer number 1449...

    44. Morwenna Catt on May 11, 2016

      I backed this project on the 30th April 2014 and was told to expect delivery by December 2014. Over two years later I'm still waiting - along with thousands of other people....I want my pen or I want my money back. I think you've had long enough to produce the pen. I'm fed up of the sparse updates that don't give any real information. Until you've supplied all the customers who've been waiting for over TWO YEARS you certainly shouldn't be touting for more orders. Something is very badly wrong here and you need to get your act together.

    45. David Luk
      Superbacker
      on May 11, 2016

      I'm backer #709 and still has no sign of delivery... :(

    46. Carol Luk on May 5, 2016

      Survey link just has the message they sent here

    47. Nancy Reinker on May 5, 2016

      Backer # 5279.......still nothing!!!!! When???????