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This product and business is a bit of a disaster really... Risk of Kickstarter
Where do you ask for refund? This project is a fraud
Haven't visited this page for a while, and can't resist pasting a section from the creator's profile:
"Ismail Baran is the co-founder of LIX. Passionated for virtual technologies and promo design, he mixes all these together to produce a wonderful output. He is the Marketing director, he is in charge of the marketing activity of our company. He studied marketing and graphic design.
Well, that sort of sums it all up. It's been all about design and marketing. Ironic that "Virtual technologies" are mentioned. For those people who still haven't seen their pens, you can't get more virtual than that!
Still not arrived
This was what I thought a great idea to back, still not received the pen after updated shipping address so many times as continuously suggested. It appears there are now so many 3D pens on the market today which have surpassed this one? I would still like to have my pen or my money back though and will never back any other projects on kickstarter again.
I am was respectful for more than 3 years. Please refund my money and keep your pen.
Still nothing. Updated/Confirmed my address countless times. On Dec 24, I'm going to process for a refund.
Received my pen today! I forgot about this Kickstarter project and only updated my address two months ago lol. I got the sent the wrong color (grey instead of black), but it's too much of a hassle to exchange so I'm keeping it as is. I played around with it for a little less than a hour and it works nicely...much more smoothly than my experience with 3Doodler (smoother consistent lines, but questionable slow and fast speeds and it's not for very long work sessions). For reference, it was shipped out from NY on November 8 and I received it November 17.
Still no pen for me :( im about to attempt to get my money refunded.
Never got my pen. Treating backers this way is discouraging to back other possibly competent people in the future. Oh well. It seems that people who got the pen can't seem to make it work anyway.
I got my pen and I does not work like they say it does! A complete waste of money! Complete junk!
I wasted my money on this kickstarter! Never Again! I am being respectful about it!
Oh, nothing? we still have to confirm our mailing address? the tracking number gives nothing? This project will keep me away from kickstarter for ever ...
Please would you be sincere enough to explain if there will ever be a delivery for the pledge I made in October 2014!!!
10/30/2017 STILL NO PEN A-HOLES!!
10/24/2017 STILL NO PEN A-HOLES!!
This is copied directly from your warranty document -
Our policy lasts 30 days upon delivery. If 30 days after receiving the product have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We do not offer Partial Refunds, only Full Refunds for new/unused products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.”
So you’ll refund people if they return an unopened & unused item but you are refusing to refund people who still haven’t received their product after 3 years! This is abhorrent!
For at least myself (& I’m sure most of the other backers STILL WAITING for their pen) save yourself shipping costs & don’t send my reward, just refund the money instead.
Seeing as I paid for this 3 years ago & it is now almost 3 years past it’s expected delivery date, I’m sure you can agree that I’m not being unreasonable when that is all I’m requesting.
Please be in contact with me ASAP regarding my refund
10/12/2017 STILL NO PEN A-HOLES!!
The same thing happened to me:/
I was informed my "order is on the way and in the next couples of days I should received the trucking number",-I did not. Then after a few weeks they've asked me to update my delivery address??...so I did a couple of times every time they've asked...it didn't help.
I know sometimes takes longer to do something "new" but the way you playing with us is just not fair. There is no comunication at all.
LIX PLEASE we 'the backers' have given you the money to create something and deliver to us. And you did not + it looks like you are not trying to do anything to do so.
I have waited enough -please return my money.
I've contacted Kickstarter to begin the process for a refund because you have told me countless times "we're shipping your pen in the coming weeks" for years now and still received nothing. I've read so many reviews of massive import tax and pens breaking within first use. How can any of you from the LIX team think this is even remotely acceptable? How do you think your company is even going to survive when, as Casper pointed out, this technology is no longer cutting edge yet you're still charging top dollar for it.
Don't bother sending me a pen, issue me a refund please and end the constant false promises, lies and deceit
I still haven't received my pen.
9-26-2017 STILL NO PEN
still no pen either......
I am so excited to hear that non other than AppIe will add a 3D printer in their product range and that they chose LIX to be their starting partner. This is such great news, I cannot wait for the official announcement~!!!!!
2017-09-13 - Still no pen, too.
9-13-2017 STILL NO PEN
Received in Norway. Had to pay $45 in import taxes and and 3 bags of plastic is missing.
After countless times of having to update my address even though I haven't moved, and waiting 2 1/2 years over the estimated delivery date, the pen is finally here. Reading that the pen stops working after only 5 minutes of use, I'm wondering if I should just keep it in the box. I have several other 3D pens that I have acquired a long time ago, but bought after this Kickstarter.
3 years is a long time waiting for knife edge technology. If this was a PC it would be worth half its value now. If I had used the money on bitcoin I could have bought 10 3D pens today for the same price I paid for this one.
This project together with a couple unfulfilled projects have made me lose interest in the Kickstarter platform. Let alone the idiocy of projects that can spam my updates section and I can't choose to not see their updates, have made me put my money elsewhere.
Received the pen and it broke within 5 minutes of use wtf is going on here thought i received a working product but i guess not... would love a refund due to the time it has taken and the fact your product doesn't even work
Update:Haven't received mail with the tracking information.Broken pen that they over value forcing people to pay too much tax for haven't even been shipped despite their multiple promises and saying refund isn't possible at this stage.
Refund my money,I don't want your pen or more of your lies.
Got this sent to me from them today:
Thank you for your infinite patience and support of LIX PEN and we apologise for the very long delay.
A refund is no longer possible at this stage.
We will be fulfilling our last pending LIX PEN Backer Rewards this week. Your reward will be sent to the address on your Kickstarter account. You will receive an email with tracking information once the reward is sent out."
and than telling me to reconfirm my address so they can over value their pen so I can pay more taxes.I don't want the pen.Refund my money,keep your pen.
So disappointed with this project guys.... Haven't recieved anything, and for what I read, I will only be able to use it for 5 minutes before it breaks. You have lied to hundreds of people and now are trying to lie to other hundreds with your ads on facebook. You have no money to make more pens, so you need more people to cheat to, so they give you more money. It's outrageos. I hope you melt as the plastic in your pen. I want my money back!!!!
Still no pen for years,I don't want to update my address again because if you ship it I will have
to pay too much tax for non working or soon to break pen.Send me the refund.
My pen arrived a few months back. Just got a chance to test it and it is broken. Broken promises, broken pen. I want a refund this company is a scam.
First, you failed to deliver what I've paid for in 3 years. Second, you deleted my comment requesting for a full refund.
Let me re-post it again.
Waited for 3 years to receive 2 pens that I bought initially as Christmas 2014 gifts. My address has always been the same. It is time to receive a full refund.
Aug 3 2017 on #48: from the project LIX - The Smallest 3D Printing Pen in the World
Yup, never got my pen. reconfirmed three times. Put in nonsense data on the 4th time because now I understand that Lix are putting in a ridiculous Assessed Value on the pen and filament, causing an import duty tax to be triggered that is equal to the amount you pledged.
Either refund me or keep the money, I don't care. I'm not paying the government duty tax on something for no reason whatsoever.
I have just re-verified my address for the fifth time...
I have lost count of how many times I have been asked to verify my address with the promise that I would receive this pen. It has now been over three years and I still have not received anything.
Enough is enough, I want my money back. Please stop sending me updates when i can expect my pen if I verify my address 'again', i don't believe you. Just give me my money back please.
THIS PROJECT IS A FAILURE
I got my Lix nearly a year ago, and that was after waiting 2 years, so I'm finding it utterly incomprehensible that there are backers remaining with unfulfilled orders. BTW the pen was fun for the two weeks it lasted.
It is now 8 August 2017 and I still have not received anything. I WANT MY MONEY BACK ASAP!!!! WHY DOON'T YOU RESPOND TO MY MESSAGES? I WANT MY MONEY BACK.
NOTHING. OVER 3 YEARS 08/03/217
Haven't received my pen after all this time.Don't want it anymore and you don't deliver,refund the money.
Again with the verify shipping nonsense! WHERE IS MY PEN. OVER 3 YEARS!
We've been waiting for years, and we're talking about checking our address for 3 years, we want more convincing explanations, we're tired and we want to know the truth.
Hi, I have still not received the pen as per your updates that I received via email. Mailing address updated as per your request. It has been a pretty long time since this project was started - Sometime in mid year 2014 and it's 2017. The funds used to back this project can be put into better use - I had to work really hard for that sum I put in.Would like a refund if possible.
Hello KS Backers,
To any KS Backers who have not received their LIX PEN Reward as of yet, we urge you to verify your shipping address to ensure the safe delivery of your LIX PEN reward.
Please follow the simple steps below in order to receive your LIX PEN reward:
-Log in to the Kickstarter website using your computer and not a smartphone
-Click ‘Me’ in the top right-hand corner
-Under ‘Backed projects’ open Lix
-Scroll down a little and click 'View pledge' in the blue box
-There should be 3 tabs at the top: reward, survey, messages - select ‘survey’ and scroll down
-It will say it's closed but click on 'edit address'
-Check your address and click ‘save changes’, even if you've made no changes.
-If it remained the same, we would kindly ask you to click "Edit Address" and then "Submit".
- LIX Team
It would be really good of the Lix team if they could issue refunds for backers who want them, as per the Kickstarter guidelines for unfulfilled projects. Could I please get a refund? Thank you.
Given the time elapsed since this was funded, and the overwhelming negative comments, it seems pretty clear what's happening here. Very disappointed.