Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Still working nicely with the abs filament. Getting the hang of it. Hopes it continues to work well
Lix, how many times i have to update My adresse?
Dear Ruth and Jo Jo,
Both of your rewards will be shipped out by next week. We have added them to the batch we are currently preparing. Thank you for your support and patience.
Please contact our support team on firstname.lastname@example.org so that we can help you and repair/replace your LIX PEN.
Thank you - LIX Team
Second testrun (ABS) also ok.
Finally got my LIXpen. Nice packaging. quick tryout seems to work ok.
will test some more
Updated my address originally when requested. Nothing. Have now moved again years later so have come back and updated my address AGAIN. Maybe I will get my pen now? I'm pretty sure I was pregnant with my first child when I made this pledge... He is now 4 years old hahaha
LIX is a joke. I already got mine broke pretty soon from jamming. How many years has it been and you still havent got everyone there pen. Gaaaarrrbbbaaggge!!!!! I wish i sold it on ebay to get some money back. Sell yours if you can. Go ahead and say sorry were working on it another 100 times.
I still have not received my original product. I have responded to every request and updated my address. Please let me know what's going on.
Your LIX PEN is in the batch we just prepared, ready and on its way to you. You will soon receive an email with tracking information to track your reward :)
Thank you for updating your address 2 days ago, we have just added you to the list to be shipped out. We have just finished a batch and will get another one ready to be shipped too. Thank you since we need recently confirmed addresses to ensure safe delivery of the rewards.
Much appreciated, thank you for your support.
I am fed up with waiting... for 4 years, and it seems like some of the bakers have received a pen... Why not all of them ? I gave you 3 times my adress, It hasn't change !! Please stop taking us for "@"# and send us our contribution. I will never give my money for that kind of project....
I backed Lix in May 2014. I'm waiting for my reward now for 4 years! Lix asks for an adress update now for the seventh time (!) always, then writing messages the Pen is on it's way- but nothing happens. Meanwhile you could get a pen via Amazon within one day.
Doesn't that look like frauding the backers? If you don't send the pen, send my money back!
And Kickstarter: I'll never trust any campaign anymore - there are better crowdfunding platforms meanwhile.
F u lix
Thank you for your comment.
No in the video we are not using such filaments this is correct. We are referring to polymer blends using a mix of plastic (generally PLA) and metal/wood etc depending on the filament. We will be selling our own filaments of these in the very near future also. For now we have used samples of these "special" filaments for in-house testing and they all passed :)
These filaments are already available on the market in spool form. If you would like to see what they are, you can easily find examples of spools by searching on Google.
We will be selling LIX's own straight-rod filaments of these various filaments soon.
Hope this information helps :) Thank you!
“Question about your new streamlined pen, you mentioned in the email new materials other than plastic, like metal and wood-based plastic filament. Yet when I clicked on the video I didn't see any of that and on your website it doesn't list the metal or wood based material. Please explain if it's a real thing.”
Thank you for your support.
We are currently putting together another batch to ship out to those that have updated their shipping addresses. We ask for a recently updated address because we had issues in the past with items being returned or lost or delivered but somehow the backer never received it. Because of this, we have to be extra certain that the address information is correct.
We hope to fulfil all pending backer rewards and apologise for the delay, but please update your address and let us know. Please contact us if you need assistance on email@example.com
I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK. I WANT MY MONEY BACK.
You've had my money for 2 years and I still haven't received my pen. Now you have the nerve to send us an email trying to sell us the latest, better, more improved pen at a lower cost than I paid for the originally (now confirmed to be of a lesser quality). I WANT MY MONEY BACK.
Wow...you're launching another product and you still haven't even fulfilled your obligations for your first one?!
I'm sick of this. I demand a refund.
l invoke my rights under Kickstarter's
"Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backers whose reward they do not or cannot fulfill."
This is my formal request for a refund of my pledge amount.
Thank you for all your responses and to those that are updating their addresses as required.
Those of you that have expressed a malfunction with your LIX PEN please kindly contact our Support Team on firstname.lastname@example.org who will be able to help you with a repair/replacement free of charge as part of our ever-improving customer service.
Thank you all once again for your support. - LIX Team
Still have not received my statue..and changed my address several times as requested....Any idea when to receive?
I did not receive my pen either, will update my address again...
Wow, again and again verify my address. That's it. Like my refund.
Got a email today to verify my address again... I think they try to pull my leg...
Mine was a birthday gift that never received. Very sad!
Well, it seems many of us are still waiting for the lix pen...
i am sill waiting for my lix pen .. please let me know what is going on !
Just when is this going to arrive?!?!
This product and business is a bit of a disaster really... Risk of Kickstarter
Where do you ask for refund? This project is a fraud
Haven't visited this page for a while, and can't resist pasting a section from the creator's profile:
"Ismail Baran is the co-founder of LIX. Passionated for virtual technologies and promo design, he mixes all these together to produce a wonderful output. He is the Marketing director, he is in charge of the marketing activity of our company. He studied marketing and graphic design.
Well, that sort of sums it all up. It's been all about design and marketing. Ironic that "Virtual technologies" are mentioned. For those people who still haven't seen their pens, you can't get more virtual than that!
Still not arrived
This was what I thought a great idea to back, still not received the pen after updated shipping address so many times as continuously suggested. It appears there are now so many 3D pens on the market today which have surpassed this one? I would still like to have my pen or my money back though and will never back any other projects on kickstarter again.
I am was respectful for more than 3 years. Please refund my money and keep your pen.
Still nothing. Updated/Confirmed my address countless times. On Dec 24, I'm going to process for a refund.
Received my pen today! I forgot about this Kickstarter project and only updated my address two months ago lol. I got the sent the wrong color (grey instead of black), but it's too much of a hassle to exchange so I'm keeping it as is. I played around with it for a little less than a hour and it works nicely...much more smoothly than my experience with 3Doodler (smoother consistent lines, but questionable slow and fast speeds and it's not for very long work sessions). For reference, it was shipped out from NY on November 8 and I received it November 17.
Still no pen for me :( im about to attempt to get my money refunded.
Never got my pen. Treating backers this way is discouraging to back other possibly competent people in the future. Oh well. It seems that people who got the pen can't seem to make it work anyway.
I got my pen and I does not work like they say it does! A complete waste of money! Complete junk!
I wasted my money on this kickstarter! Never Again! I am being respectful about it!
Oh, nothing? we still have to confirm our mailing address? the tracking number gives nothing? This project will keep me away from kickstarter for ever ...
Please would you be sincere enough to explain if there will ever be a delivery for the pledge I made in October 2014!!!
10/30/2017 STILL NO PEN A-HOLES!!
10/24/2017 STILL NO PEN A-HOLES!!
This is copied directly from your warranty document -
Our policy lasts 30 days upon delivery. If 30 days after receiving the product have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We do not offer Partial Refunds, only Full Refunds for new/unused products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.”
So you’ll refund people if they return an unopened & unused item but you are refusing to refund people who still haven’t received their product after 3 years! This is abhorrent!
For at least myself (& I’m sure most of the other backers STILL WAITING for their pen) save yourself shipping costs & don’t send my reward, just refund the money instead.
Seeing as I paid for this 3 years ago & it is now almost 3 years past it’s expected delivery date, I’m sure you can agree that I’m not being unreasonable when that is all I’m requesting.
Please be in contact with me ASAP regarding my refund
10/12/2017 STILL NO PEN A-HOLES!!
The same thing happened to me:/
I was informed my "order is on the way and in the next couples of days I should received the trucking number",-I did not. Then after a few weeks they've asked me to update my delivery address??...so I did a couple of times every time they've asked...it didn't help.
I know sometimes takes longer to do something "new" but the way you playing with us is just not fair. There is no comunication at all.
LIX PLEASE we 'the backers' have given you the money to create something and deliver to us. And you did not + it looks like you are not trying to do anything to do so.
I have waited enough -please return my money.
I've contacted Kickstarter to begin the process for a refund because you have told me countless times "we're shipping your pen in the coming weeks" for years now and still received nothing. I've read so many reviews of massive import tax and pens breaking within first use. How can any of you from the LIX team think this is even remotely acceptable? How do you think your company is even going to survive when, as Casper pointed out, this technology is no longer cutting edge yet you're still charging top dollar for it.
Don't bother sending me a pen, issue me a refund please and end the constant false promises, lies and deceit