Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Can the creator please contact me? I still have not received mine and I have a new address by now.
Really, are there still backers who didn't receive the scan box? I have mine now for more then 3 years. Still using it, the magnets are very weak but this thing is doing his job. Shame on you scanbox that you didn't deliver to all the backers!
I never got mine. I would either like the box or my money back.
I never got mine. Not a good ad for other kickstarter projects. I'll think twice about investing in something else.
Did anyone else never receive their ScanBox? I have moved twice since ordering this and am now in a different state! Can I update the "Ship-To"?
I backed to get two, I got both, they work great and i still use them.
Completely forgot about this! Did anyone else never get theirs?
Mine came and one corner doesn't connect properly. The magnet seems weak or reversed. Anyway, it is useable but like others said, obviously lacking quality control or adequate development and testing.
Sally, have you seen: https://www.facebook.com/thescanbox/posts/552989218126879
My mistake, the website "thescanbox.com" did finally load for me. Also, if you check Phil's facebook, he is active there, so maybe ping him that way?
It's unfortunate there are people who seem to not have received theirs or are having issues contacting the creator. I just wanted to post an update that my scanbox has been working fine for the past year. It's very simple looking and at first glance won't be taken seriously, but it's very useful. Have been "scanning" old printed photos to digitize them which this works a treat. Checked the website and it appears this is no longer being sold. Too bad as it's quite handy.
No response. No response. No response.
Never got mine! Sent a message a couple of weeks ago - no response.
Never got mine!!!!
Ha! I had completely forgotten about this project since I never got mine!
Still works. I use it for Ebay Fotos and Quick Scans when needed. It ist just a Cardboardbox but it works.
Nice Project, I am not disapointed.
update after receiving more than a year ago....The product works well. No problems here.
Absolute trash. Mine also arrived out of shape and with magnets that don't connect to seal the box together. Total waste of my time and money!!
total crap, mine arrived bent and ripped.
Works great for me. I had a raffle to do and placed a small Bingo ball roller inside and air played the raffle. Works perfect.
update experience: … as i wrote before it feels like an early prototype not a working solution. just threw the thing away after cutting out the led lights. too bad.
thanks Phil finally arrived yesterday
still waiting for mine...even after they contacted me to say were sending replacement. This is the only project I have backed and not received
Great customer service. Got my lost Scanbox nice and quick. Thanks much guys.
Haven't got mine either - emailed you too.
In same boat...never received mine either.
My tracking number was assigned via email on 01 Nov 2012. The website in the email was down for ever and I've not received mine ever. Some official update on whatever known issue regarding this would be good.
Hi. I still haven't gotten my ScanBox!
Hi guys, we're still contacting Kickstarter backers to resolve any issues people may have had with Scanbox. Jon, Austin and others, you'll heard from me by email already but if I've missed anyone please contact me directly at firstname.lastname@example.org
Likewise--what's going on with the delivery??? No updates of any kind since last year is not very reassuring...
I have yet to hear or receive any updates from you guys regarding the Scanbox. According to your estimated delivery, it should had reach me by July 2012. What is going on?
I have to agree with Cody Gabel, weak magnets, dim lights. All in all a disappointment.
I received mine today!
Customer service was great. There was a problem on the first shipment because it never arrived, but they promptly responded and sent me a new shipment in a couple of days.
Scan box is easy to assemble and works for me. Can't complain.
I`ve received my Scanbox and it works great.
First initial shipment didn`t arrive but the customer care managed my claim greatly and in a couple of weeks I`ve received my package. I`ve tested and it works very well. Thanks!!
You got a million dollar for your Lifx project and I am still waiting for my scan box... can you please check the status of the shipment????????
I have yet to receive delivery of my scanbox.
The product does its job -- folds neatly, helps scan well. Everything works. The customer service is excellent. Their initial shipment did not come through, but they always responded to my emails promptly, and eventually got the Scanbox to me. Thank you, and congratulations!
Scanbox is excellent, but has some room for improvement. I recommend using more durable materials. Card stock does not cut it for this kind of thing. I recommend going for something else -- say plastic or hard silicone -- that one can toss into a bag without fear that the thing will collapse. Also, the magnets do not work well. Might need something more powerful.
@Guillaume Cabane 9V has two connectors on them, the thing that you linked too doesn't have any connectors...I guess I could always ask an Electrical friend to see if they can rig it...
To be transparent, the response I received to my magnets barely working and the battery compartment hanging off the back was basically we know there are things to improve and we will design it better for later sales. I would nor exactly call that a "resolution". A product I do not use because it does not stay together is not much of a product, more of a prototype.
Hello everyone, just wanted let everyone know that we're continuing to contact Kickstarter backers to resolve any issues people may have had with the ScanBox.
Many of you will have already heard from me by email but if I've missed anyone please contact me directly at email@example.com
Received mine and the magnets barely hold the thing together. I was expected a finished product and not one with wires and. Battery hanging off the back to light dim LEDS.
It seems that Phil and Lucy are vanished. Maybe on the Bahama's. No, just making a joke. It would be nice to comment on some backers. I'm not angry but only a little disappointed about the product. But it's not the end of the world.
Mine is flimsy and collapses when I try to use it. Very disappointed, the quality is poor.
Can somebody please reply to my email.
Seems like I am not the only one with only a tracking number and nothing to show for it.
Perhaps the team is too busy on the LiFx project to bother about this.
Sorry way to end such a promising project.
Even if I do get my scanbox, am afraid it would turn out like all the other reviews.
Such a waste.
It seems the Leds are 12v, so it's only logic that a 9v battery would give a dim light.
Has anyone tried to connect a 12v alkaline like these ?
Never received my scan box or tracking number.
Yep, it's quite amazing that they are trying to create a very advanced lightbulb when they can't even get some magnets lined up correctly.
Magnets weak......the key for me is it is easier to leave it assembled than to tear it down and struggle with the magnets. That for me is the achilles heel. Sorry guys it looked cool - but this one is a FAIL!
best customer service ever! I forgot to add the shipping cost (was unintentional) they shipped me a replacement scanbox in a much better packaging labeled "do not bend", just received it today thank you!