Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
4 years... and this is still a pipe dream, even though they clearly were able to produce these test units without 4 years of BSing us to death.
Congrats on getting it to this point! I can't wait to get this in my hands - it has been a long time coming. Thanks for the hard work.
As great as this is, I had thought that this was where you guys were at when the campaign first launched in terms of prototypes.
But hey, whatever. I'm still hype to get these, and good on your guys for not just running out of money and ghosting us.
We have been hard at work this month finalizing logistics for production. We will post a campaign update in the next few days.
So when can we officially consider this project dead?!
Anyone still expecting to get this?
Anyone not negative towards this project at this point, regardless of whether you're OK with the changes, is just being blindly foolish. The creators amount of product completion, experience and competence was GROSSLY misrepresented from the start, their communication has been so poor it would be funny if they're entry price wasn't $100+, and after YEARS they haven't been able to fix any of it. All they've done is string people along and strip down features. I would rather have the prototypes at this point then what they might deliver. And their solution to those unhappy is hilarious. If this actually gets produced there will never be another product after this one. Or even if it does, I'll need grand children by then to use them. That's assuming progress is really even being made. Anyone can post pictures of increasingly generic looking PCBs and the demos during the campaign looked practically finished so who knows what's really going on. The purple PCB is common to a company that does small batch, single run Maker PCB printing, though. I don't actually think they're running a scam but I strongly question if there's any "real" manufacturing chain in place or if they are just going to print these off Maker-style.
Regardless, I can't understand why anyone would remain positive towards this company. Be hopeful you'll get something worth the money and wait (you won't) if it helps but LevelUp has done NOTHING to deserve our positivity, support or respect. After everything they've done, anything short of a spectacular, flawlessly function product will be a complete failure and they know that. Anyone with business common sense should know that. They also know that won't happen. Anyone with manufacturing common sense knows that. You either need to deliver on-time(ish) but flawed or really late but amazing. Really late and mediocre won't play out for the products survival. The clones for 75% less will be great, though.
I appreciate the updates. I signed on knowing that it would be a long process and I'm glad that I'll receive a quality product at the end of it. Keep up the good work guys!
"I just want to say that I'm still looking forward to this being completed. All the negative comments don't speak for me."
Ditto. Completely agreed!
I just want to say that I'm still looking forward to this being completed. All the negative comments don't speak for me.
Scroll down in the comments, it's the first Level Up comment you come to. How feasible it is as a solution is up for debate, but it is a route to a refund and likely the only route to a full dollar to dollar refund.
@Scott McDonald "Seriously, those asking for a refund were given a route to that refund."
Oh? I didn't know this? What route is that exactly?
Anyone else noticed that in each of the past three updates they've moved projected shipping back another entire month? Sept 11 update said October, then 9/27 said November, and most recently Oct 14 says December? @LevelUp- while the more frequent updates are a good step in the right direction, this doesn't engender confidence in the "One."
I have no idea what this Sabertron One is. Could someone please explain it to me? Is it anything like I ordered or is it going to be a silly dollar store trinket that I’m going to let my niece and nephew destroy?
I have moved since submitted my survey. What is the best way to get you all my new address.
The majority of commentators, like myself, would like a refund. It is stated in the KS rules as well and I think 3+ years is more than long enough. In my comments I never use "We" or "us" to mean all the backers. There will always be fanbois or people who over committed and don't want to look/seem foolish and "need" a project to succeed to validate their egos. Some people drop money and walk away and don't care or pay attention to the end result.
I have supported a few projects where I just wanted to help out and didn't need an award. However with this I have a very specific purpose in mind and that purpose has long past. I'd say my costs are beyond what I paid for already as I was creating a game activity I could add on to other entertainment services I provide as a business. This was a unique item at the time, however I have seen 2 other products on store shelves that are this already and for even less than my backing pledge for what was going to be a less than retail price for.
Having this in mind, this product is not likely to ever see the light of day. I highly doubt we will see their base model as it too is still over priced compared to what I have see out already. With what has been produced and shown I can't see them having spent all of their Kickstarter money already. They haven't actually produced anything you can't make on a consumer 3d printer for under $2000. The computer bits are cheap as hell too and they still have their full time jobs so they don't have to use their money to pay a wage since it is only a hobby anyway (at 10h/week or less).
They have the money to pay back the majority of the people who want it. If Chris Meil is right and maybe 20-50 people want a refund then there is no reason why we should not be getting it because it wouldn't be that much money and I think the potential public image damage we could do by complaining all over the web will do a lot more harm in the end. I run a radio station and I am considering doing some reviews of KS projects I have been a part of.
Really I have little hope or expectation of a refund so trashing this failed mismanaged project wont cost me any more than I've already lost. I have more to gain in the end because they might actually step up and offer a refund so I'll go away.
@Phillip Galasso It's a far cry from what was originally promised and supposedly prototyped. It's even farther from the up-sell options they offered like the "Grand Master" and it's YEARS late with horrible, HORRIBLE communication. The backers were the last to hear about many things if they were told at all.
Anyone that thinks there will ever be another version of this product from this company is a fool. They have mismanaged the entire process and proven themselves incompetent. If this actually ships (which again, don't expect it by Christmas) and is moderately successful there are a dozen companies which can produce what was originally promised in a faction of the time for less.
Sabertron is almost certainly done as a company. The best they can hope for is selling a patent if they even have something original at this point.
So it is not the exact product that we ordered but it is hopefully going to be a damn good
Base model that will allow future enhancements and a new better product that we will have first dibs on with some sort of loyalty credit I assume .
A lot of kick started campaigns have gone a lot worse than that so even though I am not ecstatic, I am damn excited to get something fun in the mail soon.
Lastly updates are much better know, this is how it should have been originally.
Thanks for sticking in there Sabertron and not giving up, as a lot of campaigns would of.
I am happy that after a long time, something is finally happening.
It is a Kickstarter campaign and that is not like buying a product in an online store.
@Chris Meill +1
Of course I basically had to delete a paragraph stating the same points on the refund :)
Seriously, those asking for a refund were given a route to that refund. The only other way was to go the legal route and wait years for a possibility of some pennies on the dollar (court fees, lawyers, how LevelUp setup their business all affects this). So, for those wanting to bad mouth the new product and campaign against it; you are working against your own benefits. Is the Sabertron One the product I wanted? No. But I sure as hell hope they can sell enough so that those that want refunds get all of their money back and that I hopefully have a chance to get LevelUp's original vision of the Saber, because that vision was awesome!
@Chris Meill: +1
Sure, some people are asking for refunds, but by no means do they speak for all of us. I get that some backers are upset with the direction LevelUp has taken things, and that's fair, those people are entitled to their own opinions. They've asked for refunds, and LevelUp has responded with details about how and when those refunds will become available. That seems like that should have been the end of it, right?
However, some of those demanding refunds have adopted the attitude that they do speak for all of us. They throw around "we" and "most of us," as if all the rest of us backers are standing there behind them, pitchforks in hand. It's fun to feel vindicated when the mob is on your side, but it's not necessary to make your point, and only serves to stir up frustration among those who you've been misrepresenting.
Regardless of what your thoughts are about Sabertron One, you're allowed to have them, and your opinion doesn't become any more or less valid based on how many people agree with you. If you want to turn your refund request into a self-righteous crusade against the wicked, then go ahead, just please leave me out of it.
@Victor Erosa: Naturally I only represent myself. That is my entire point. I have never claimed otherwise.
What I DO say is that everybody who says "we" and try to make it sound like it is from all backers are lying. Plain and simple.
I'm not so much standing up for LevelUp as I am calling out liars.
As far as not caring about the opinion of others go then you might want to rethink posting self-evidently false statements in public fora.
If you don't want trolls then stop feeding them. |-D
@ThomasDN Then there is you who represent one person, less than 0.1% of the total backers, who feels the need to stand up for LevelUp. If you are so confident in them and want to support LevelUp, put your money where your mouth is and buy out the backers who are complaining; otherwise we don't care about your opinion and trolling. You are happy waiting forever, congrats. We are not and want to hear from LevelUp, not you.
This campaign has 1,318 backers. How many have expressed a desire for a refund? Ten? Let's go with double that - twenty. That is not even two percent. AKA not "a lot".
"Some" would be correct.
A lot of us are demanding refunds. I think we're due them at this point. While I appreciate what they're trying to do, we've been jerked around long enough. It's only fair.
No "most of us" won't.
(I know absolutely no more about this than you - which in both cases is nothing - so let's stop the sillyness, right?)
Yes, most of us will, and are doing so while being ignored.
No "we" won't be demanding full refunds.
Sabertron ONE - is NOT what we backed. It has less functionality, less options, less rewards per tier, etc. We did NOT ask for this version of the product, even if you spent every dime of the $230,000+ pledges, it is not the promised in the campaign. We will be demanding a FULL REFUND NOW, not after you start doing business with people outside the campaign's backers.
What happened to this requirement?
Hi, I would like a refund for this.
Why would any backer at this point trust an update regarding timelines from LevelUp?
Most, if not all of us, do not want a stripped down version of what we signed up for. Please refund and make your alternate line of swords with your own capital and stop making us wait for a refund.
Chris, did you hear anything back from the attorney general?
@Beck Altarr. I had posted earlier an example of where state consumer protection laws required a failed Kickstarter campaign to repay backers in the United States:
I had tried to rally people to contact the Texas State Attorney Genrerals Office. I think a few people said they did.
Though I am pleased that we have on-the-record LevelUp's willingness to refund backers.
I'm with @Troy. The purpose of buying these has been long past.
For those who say those of us who want refunds "don't know how Kickstarter" works. You clearly have no idea how the law works. Consumer protections supersede any rules Kickstarter might have regarding failed projects. Kickstarter protects its own ass and there is nothing anyone can do to get their money back from Kickstarter unless you can prove they were aware the project was a high risk to be a scam or otherwise.
There are a number of cases in both the U.S. and E.U. (mostly in the E.U.) that have forced projects to refund money 100%. Not even an issue of "if you can collect" they take assets and force repayment. Kickstarter isn't a and shouldn't be a safe place for people to just take money and not be held accountable if they have nothing to show for it and this project has nothing but nice illustrations and maybe a few 3D printed bits of plastic and foam. I have not even seen a prototype that works anywhere near what has been advertised.
That is acceptable. I will gladly take a refund when you begin shipping sabertron one. I have no interest in the product.
Regarding refunds: Most of our backers understand the mechanics of Kickstarter but some backers have requested refunds. All of the funds that we received in this campaign have been put to work in our attempts to complete development and start shipping the original reward product. We want every backer to satisfied with the outcome of this campaign and we will therefore make refunds available to those interested, once reward product is shipping. We will simply sell your Sabertron One reward to a new customer and use that revenue to refund your pledge. We know that completing and shipping product will solve all of our problems, and that is why we have simplified the initial shipping product to get to that milestone as quickly as possible.
We will post detailed videos of Sabertron One in a future update. We can't put a date on when that will happen, but it is expected to happen in September. The videos will explain how it works in more detail and yes, they are just as strong and light as the original reward product specifications.
It is too early to speculate when the follow-on original reward product will be shipping. You will be able to use your webstore credit and/or new dollars on either Sabertron One or the later reward product, and you will be able purchase all models at a discount to what new customers will pay.
When can we expect videos of the Sabertron One swords in action? Please make detailed HD videos.
please let me know what i need to do so I can get my refund. this is way past due and I understand you have issues but now you need to refund me, i have lost all hope in you guys.
I would really like a refund.
I would like a refund as well.
@Troy I had to email them directly to get a response, and use the contact email on their webstore, the info email seems to be ignored.
I am once again asking for a refund. You seem to care to some degree. Do you possess the integrity to respond to me and your other backers?
Just a reminder that Kickstarter is not a store, although it can seem that way. As backers, we are supporting an idea and a plan. If everything goes well, we get rewarded. Sometimes things don't go well, but that doesn't mean you get a refund.
Just out of curiosity: Can you - with your newly gained experience - give us an estimate of when the "real" swords could be ready?
This project is so past due the reasons I wanted the swords for have expired. Refund please.
And refund requests?