Frequently Asked Questions
We made an executive decision to limit the number of options to ensure timely delivery and more cost effective shipping and handling at this time. We appreciate your interest, and we are looking to the future to find other ways to offer additional items. Again, this is to ensure the smoothest and quickest fulfillment for all our current pledges.Last updated:
We want to budget plenty of time for the manufacturing and the complete fulfillment process. At this time, we don't know the final volume of bags being made, so we planned with that in mind. We hope to fulfill sooner, but would rather disappoint some now, with possible longer wait times, rather than frustrating all later. But rest assured, we will keep you updated along the way!
Update ~ May 19, 2016
Here are some behind-the-scenes things that have been going on to help us move smoothly and efficiently through our timeline [we do trust that we will be fulfilling sooner, but have budgeted plenty of time for unforeseen delays]:
1.) We have the Game Canopy design feature locked and prototype for the upgraded Vanguard will be entering the final stages
2.) We have been in contact with Backerkit, and are moving forward with creating the post Kickstarter pledge management specifics
3.) We live close to Fieldtex ~ our chosen manufacturer and maker of industrial, medical and military high-end bags (and the creator of Ralph Lauren's duffle design for the 2014 Sochi Olympics http://www.democratandchronicle.com/story/money/business/2014/02/07/olympics-duffel-bags-fieldtex-brighton-ralph-lauren/5292583/)
~ Currently we are in contact with them weekly, and visit in person often ~ this helps to expedite changes, and gives us an opportunity to be working directly with their excellent designers and product management staff.
~ We have already talked to them about production schedules, current backer count, and the options that have unlocked in our stretch goals. All of these items fit into our timeline with very minimal extensions for the new products.
4.) We have met with our packaging manufacturer, and already have a preliminary mock-up for the custom packaging that we are designing for the Game Canopy System
5.) Fulfillment logistics is going very well, as we have had several meetings with the fulfillment provider and other customs and shipping experts
We hope this helps to see how much has been going on before and during the campaign to hit the ground running once we land back on earth ;DLast updated:
To all our EU backers ~ we wanted to give you a behind the scenes look at what we have been doing to find a solution. There are several factors going into the logistics concerning this option, and we have been researching diligently for months to find answers. That being said, we have turned to someone we respect to share with you something to read through to help you understand our dilemma ~ Here is a look at a look at "Tak A Beautiful Game" on Kickstarter [scroll down to the FAQ about international shipping] :https://www.kickstarter.com/projects/cheapassgames/tak-a-beautiful-game
Here are the links from their shipping FAQ:
We have also been in contact with fulfillment centers all across the globe, and specifically with one center that is in contact with the Berlin Tax and Customs Office to address the information contained in the link above. So far we can't find any solution that will provide a legal way for us as a micro/small business to supply EU friendly shipping in a financially feasible manner. We want to provide this amazing product to as many as we can, and that is why we have offered our international backers such a great deal on shipping. We know this situation could be disappointing, but it’s been exciting to be able to make the Game Canopy System available to so many people around the world.
We will continue to pursue more avenues to help our EU supporters, but for now, we don't see “EU Friendly” as a feasible solution.
Thank you so much for your continued support, as we work together to make this available for gamers all over the world!
One final note: We are not sure when we'll be making this available to European Retail, we hope to in the future, but the timeline is uncertain.Last updated:
1.) Game Canopy System protection: Both the Game Canopy and Vanguard are constructed with 1000 denier Cordura, 1/4" foam padding [now on ALL sides for the Vanguard] and an inner lining of soft nylon. We also have designed the Game Canopy with a padded zipper barrier ~ which is now included in the Vanguard!
2.) This makes the Game Canopy system both rugged, and water resistant. We also have implemented, in the design, high quality YKK zippers used for industrial purposes. Both of these factors together makes the bag repel water extremely well ~ so well in fact that, sustained exposure in a strong downpour, can lead to water leaking into the small amount of fabric on the zipper because it doesn't soak into the Cordura. This is why we designed the rain fly [which is constructed for the Game Canopy, but does fit just fine on the Vanguard ~ it just extends beyond the bottom of the bag by several inches] Here is a great article to discuss water-resistance vs. waterproof and the purpose of a rain fly
While we recommend using the Rain Fly for long distances in a heavy downpour, it is not a necessity for most weather conditions.
Note: if you choose to purchase one, remember you can store it in the Saddlebag.Last updated:
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