Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Can you comment on how the Hako switches feel/sound compared to the Box Navies and Jades?
From what I understand it is only the kits people are receiving? Has anyone received an assembled one as of yet?
Did anyone receive a tracking number?
I just received my WhiteFox keyboards today. Haven't opened them yet
I received my Whitefox Kit today.
I am disappointed to see a verbose FCC paragraph imprinted on the back along with “Made in China.” It doesn’t look clean.
I just got mine right now in the mail, it looks really great.
I had NOT been paying attention to the updates/community, sorry to hear about the displaced priorities Input Club/Kono Store have with order fulfillment, since it appears we were kind of the reason this wonderful board was made so widely available.
That being said, glad I got mine, I think you all will get yours too!
@Leo Teng has the same question as me. How do we know if our keyboards are shipped? Thanks.
Is it still possible to buy the LEDs and have them shipped together with the keyboard in order to avoid double customs/shipping costs? If so, how can we achieve this?
When I joined the campaign it was scheduled to be sent in December. In December I would have been in the UK, and that is the address I put down. But now I am not in the UK. Can I update my address anywhere?
I am currently in the middle east?
How do we know if our keyboards are shipped? Do we get notifications?
With regards to Monoprice, according to Input Club's comment on the update states that Monoprice ordered boards during the campaign and is located very close to where the boards arrived(Just outside of LA, as opposed to the Input Club's warehouse in Utah), which is why they were able to receive them so quickly. While this makes sense, I am still annoyed, however hopefully the kits and boards will ship this week.
So they should just sit on a warehouse full of keyboard components they can't ship to anyone due to not having the correct components (switches) available for the Kickstarter orders? Where's the logic in that?
Personally I would rather they make the best of the situation and start making some money so that they can keep doing their thing.
Besides, the real issue would be if they further delayed Kickstarter orders once Hako switches and NightFox keyboards are available, by also shipping those to Monoprice. Which is something I would say seems unlikely given the contact I've had with the team, but who knows.
Furthermore, look at it this way: you won't be receiving the first batch that much is true, but first batches always suck anyway. This way Monoprice gets all the keyboards that were built before the builders became skilled at building them, and your keyboard will be less likely to have issues as a result.
So Input Club makes some money, you get a higher quality product, and you get it (probably) as soon as it's possible for you to get it. What's the issue here?
The issue here is Input Club is fufilling keyboards to a vendor before the backers. The backers are the ones who got Input Club to this point. Input Club needs a better explanation as to why this happened. There is going to be backlash for doing this.
Please note that the Monoprice keyboards DO NOT come with the newly developed, seemingly incredible, Hako switches. That's one reason they are already available on the Monoprice website.
Monoprice orders will also most likely not come with the really cool case, seen in the update.
Input Club is not going to screw us, the backers, and if I'm wrong, I'll come back here and apologize to everyone.
I am still waiting on a reply for my requested refund. I was going to consider waiting but now that the Monoprice orders will be shipped before the Kickstarter ones, I have made my final decision to opt out. Really disappointing.
Thank you Input Club for the updates. Just something I thought everyone should know, Chinese new year falls on Feb 16, so you can expect some delays for the shipping of Nightfoxes
Read the updates guys before you ask questions here. A lot of your questions were answered in the Update.
I hope we all get the cool case though :)
monoprice starts shipping... I backed 2 keyboards, waited months and not even sure if I’ll receive mine (at end) of Feb. Not cool.
What the hell? Your shipping the monoprice boards before the kickstarter boards? How the fuck is that fair?
"In Stock This item should ship today (1/3/2018) if ordered within 3 hours 10 minutes"
I am pretty incensed.
Will the Whitefox case pictured in the latest update be included with the keyboard? It would be nice considering how long we have waited for our orders lol
Happy new year! Any updates? Last I heard we were looking at mid-Jan for the first shipments. Is that still the case?
Any updates? Been a while now.
Just wanted to ensure that you guys received my switch adjustment to MX Clears. Thanks in advance
when I received this keyboard. this is start delivery service?
Are the non-hako switch orders still on track for mid-jan?
Hi, I wanted to swap out one of my whitefoxes with a nightfox. I was told I'd be sent an invoice shortly twice, and it's been a week maybe and I've still gotten nothing. Nobody has responsed to the email nor kickstarter messages.
I would also like to know when I will receive my order. I ordered a Nightfox with no switches.
Any update on the delivery of the kit with no switches?
Any chance that LEDs could be added as an add-on before shipment?
Hi, I emailed IC to cancel my order. Kindly assist to expedite the cancellation. Thank you.
so to confirm - Hako True are the quietest? (and that Hako True = upgrade to Halo True) Thanks - can't wait!
Here is a link to where you can hear a sound comparison between Hako and Halo switches in case you are curious - https://www.youtube.com/watch…
Summary for those who aren't going to watch: The Hako switches are quieter.
@Daniel - We have no record of your message(s). Please send an email to firstname.lastname@example.org with your Order # and we can get this taken care of immediately.
@Jon - That is correct!
@Steven Zebrowski - We have no messages from you on Kickstarter. Please send a message at email@example.com and I will cancel your order.
I sent a cancellation request back in October when they told us we could cancel because of all the changes they were making. It looks like they still haven't cancelled my order.
It hasn't, but I believe that is accurate
i am sure this has been answered a dozen times but if i had halo trues selected am i automatically changed to hako trues?
I have messaged you twice in the past and have gotten no response. I just sent another message out to cancel my order. Hope you read it this time.
@Daniel - Please send a message to us, your backer info isn't visible from comments.
@Udller - Send a message and we can look into it!
hi, when i pledged i asked for a 1x NightFox (True), 1x WhiteFox (Clear) , but after the survey thing came i asked to change one to a kit, but after building an ergodox and looking at the new hako switches. id really like to try them both. so is it possible to stay with my original pledge albeit it with hakos not halos ?
Hi, I wanted to cancel my nightfox order earlier and you said it was taken care of, but I still see it under my account as a pledge. Can you confirm that you canceled my order?
@Victor - The names were not changed, they are actually different switches. Similar but better (according to Input Club and the few other people who have tried them).
This update explains why they couldn't use the halos anymore.
You should probably read several of the last few updates if you haven't.
When was the name changed from Halo to Hako? :X
@Tim C – I believe you have been sorted out?
@John Simpson – I have the LEDs, and we are testing them yes. All WhiteFox and NightFox keyboards come with an LED driver preinstalled, so that they are ready for such things.
@Jim Keen – Yes, we are making guides right now actually!
@Peter Thomson and Shivam Amin– Message us and we can adjust your order.
@Evan Roane – We should have tracking, but we are for sure looking at an early to mid January delivery.
@Andre Jacob Cotan – Yes, that would be advisable. We will ship it where you told us to. We are closing the adjustment period in 48 hours.
@Gradoos NightFox only comes with Trues.
Hello there, would it still be possible to change my NightFox order from the Hako Trues to Hako Clears?
I just moved. How do I update my shipping address?
I'm concerned that my non-Hako order will arrive when I am traveling for the winter holidays in December. Do you have an estimate of when we might get some shipping or tracking information?
Is it too late to cancel my order for a refund?
Is it too late to change my order to hako clears?