Use this space to cheer the creator along, and talk to your fellow backers.
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Yeah, this is pretty awful. I’ve had some good conversations with Customer Service, but the fact that we still don’t have software for OS X is pretty ridiculous. If it requires a hardware upgrade, they may just have to send one out to those of us who work on Mac.
For us Mac users a class action suit might be the next step.
No new update, no information, no support and no real driver for the mouse (which should have priority number one from the beginning)...
So, now we are left with an expensive paperweight?
I'm sorry to see Laura Sapiens going under water, but it's a nice little product with little exposure. Now there are more advanced things that do things better. Laura Sapiens should have been more vocal and continued to innovate.
Hey up what's going on
the mouse dont works when the google chrome window is open
Oh for the love of..
The company has had to let people go, and is potentially struggling to DELIVER the stuff they said they would, and you're all ready to go form a lynch mob?
This is kickstarter. There are risks, always, when being the first to access a product. It's early adoption, on steroids. Sometimes it doesn't work out. All claiming against your order will do, is almost certainly destroy what's left of LS - guaranteeing zero outcome.
Well done. Bravo.
Let's all calm the heck down and give LS some time to regroup.
So like I said before we can make a dispute with our credit card up to 6 months after purchase
Really unfortunate plus I hate to waste 125 USD. Guess this thing will never work since OS X doesn't appear to be in the future even though they say it does
Is that should be go with a charger cable?
- Hey Harry, I see your points also. After reading Update 11 perhaps I was being too quick off the mark defending them?! So who now knows where we'll go from here? However, I do still think that they were so good all the way along the Project that it seemed unlike them to be a 'scam' but at least it answers allot of questions (but leaves more unanswered!) I guess now we have no choice but to await 'What Next?'
I don't think that we can get all the answers we need quickly, if they are without staff then one can only assume the backlog of emails & tickets must be massive, they have said at least they will finish the OSX Version but what about my broken hardware!?! I guess it's 'Watch This Space' & say a little prayer!)
(Harry - Don't forget they can view the comments board without logging on, simply by using their personal KS Accounts - Which from the sounds of it they have been reading? - Just a thought? - I had another Project Creator do it on us, didn't sign in for months but another Backer realised that another 'Pro-To The Cause Backers' pseudonym was an anagram of his real name!) Anyway - I wish you well Mate - Good Luck!
I got my Ego few days ago, not the one I have ordered but at least I got something. looks like this is all about Laura Sapiens ans Ego Smartmouse, it was a promising project hope the team can make it open source and someone else can continue with it...
Hey Nick, I do agree what you are saying, but I do think it is a little ridiculous that:
1) They have not responded to the same question, emails, or messages on KS since September 4Th, but have been online (Kickstarter) multiple times (When clicking on their profile it shows last logged in date).
2) OSX version was promised for I think July. Now 2 months late. No reason any software issue should be delayed 2 months for one simple blue tooth issue. I'm a OSX and IOS developer and know that it should take maybe a week to get it resolved.
Overall, if the software is not done/started/not going to be released just tell us. I would prefer to know rather than be ignored for almost an entire month. Thats all I'll say.
I've just read some of the comments here & I think you Guys need to calm down a little - THIS IS NOT A SCAM PROJECT! - Let's get that straight from the off. They are just really busy right now trying to resolve the issues caused by third parties. Wrong colour deliveries etc. - I had the same problem but returned the incorrect colour & was sent a replacement. However, things take time to resolve - they are only a small Company & are working with limited resources. They are not Apple or Amazon just in the same way Kickstarter is not a store front.
You backed an ideal from a design & a prototype. Remember you backed a sapling Company & 'invested' in its success of launching a new Product to the marketplace. This was not a 'Pre-Order' or a down payment - You are awaiting to receive a "REWARD!" - It is a mere token of Thanks in assisting a small Company realise its Design & Production, in this case, of a new piece hardware & further the Company. In effect you are really just making a donation & any 'Perk' or 'Reward' is just that - a sweetener! Sometimes you can 'donate' & the whole Project can not produce what was originally promised - not in this case - I have backed Projects that have exceeded their goals & 8/10 months down the line have said 'Okay, we've done this, this & this but we're unable to reach the final goal & go into Production because we've run out of cash! On occasions this is down to poor management & greed but in some cases they reach a point where they realise that they need more time to be able take a step back to look at a way to resolve the issues they have. Any manner of problems can go wrong & cause delays - in this instance the first batch were done to such a poor finish that they had to be reordered - None of this was Laura Sapiens fault - they got lat down by a third party. All this frustration from Backers is probably felt ten times worse for the EGO! Guys!
Instead of berating them & starting to 'scaremonger' other Backers by going on a 'witch hunt' (save that for Halloween!) calling them 'con-men' et al! Why don't we all work together with the Creators & give them a break to let them try to work out what needs to be resolved. They have said the easiest way to deal with individual problems is to contact them via the KS Messaging System or alternately 'Raise A Ticket' from the Support section of their website. They may not answer immediately - give them some time & lets all try to get some sort of order, calm & dignity back to the Comments Board. You are aware that there was the national festival celebrations of 'Mid-Autumn Day' from September 19th in China & all businesses close until the 21st, many factories remain closed for longer. Also, it has been the Festival of St. Gennaro in Italy, that was last Thursday, so perhaps their taking some family time out? Who knows? However, one thing is sure, this Project is not a scam or being masterminded by underworld mafioso bosses! They've just hit a small rut! I'm sure normal service will resume shortly!
Remember, 'Do unto others as you would have others do unto you' & 'Business will continue to go where welcomed & invited and remain where appreciated!'
"Now please can you fix my bloody Mouse..........!!"
company is a scam i think...
got wrong color left 3 messages got no response now nearly october cant use it on windows or os x
whats the deal.........
We need more info. This campaign is starting to almost feel like a scam....give us our product but nothing to use it with. How do I know this even works?
We do need the Mac Software or I'm putting a dispute with my credit card as long as its within 6 months its not an issue guys....
Hi, Harry … I'm in Canada … and I'm really under-impressed with this company.
Martin, don't expect a response...my question from September 4Th is still un-answered. The last time they logged in was (It say son their profile) September 16Th...they're ignoring us that shows. No charging cable is horrible, I thought the same thing. How ridiculous. Where are you located? I'm in USA and wasn't charged anything....
Isn't shipping/handling included? It cost me just under $30 at the door when UPS delivered. And it is the WRONG COLOUR. And no charging cable. And no Mac software at almost the end of September that was promised by July.
This is how you treat customers?!!
i got a blue one but i ordered a white one messaged twice got no response...and i dont like the blue on the mouse i received....... i ordered white mouse for a reason!
Same problem here, I just got mine but its the wrong color I asked for White and received a yellow instead...
In the quick guide it says one of the virtual buttons can be configured. I haven't found out how. Could anybody tell me, please?
Its been now what, 7 days and no response from the team at all regarding anything it seems. They usually respond in a day or so. So they're obviously trying to hide something....
I tried reaching out to the dev team to see if I could lend some research time to the issue to solve the Mac gap. No answer. fingers crossed a solution is on the horizon and I can actually *use* my awesome new über mouse!
RK, seems they haven't been responsive at all lately...I wonder if they plan on responding?
Just got mine but its the wrwong color- asked for White, but received Green instead. Can you send me the right color?
Hi! I received my mouse yesterday and it works fine but there is only 200 MB cloud space instead of 4 GB. What did I wrong?
When do you expect to have a mac update? If you have a developer working on this every day it should have been fixed by now. I am disappointed to see software holding you up over a month. I have a product and no way to use it now. Well lets play the waiting game...
Received mine yesterday here in Germany. The QRCode scanning is improvable, but anyway: great product.:-)
Hi Jason, unfortunately not. We still have problems with the pairing Bluetooth. We know it's frustrating (it's also for us) but Mac seems very complicated.
I very pleased to have received my EGO! Smartmouse, but I have a Mac and there is no way to use it :- ( Any ETA for the Mac version of the ego service pack?
we still have no update, it seems very complicated, but once done you will be able to switch from Mac to PC, or PC to Mac, Mac to Mac, PC to PC.
Awesome Laura Team! Just got the shipping notification. That is AWESOME. Thank you! And no update on the Mac version?
Real quickly, will it be possible, once all mac issues are fixed to go from Mac to PC, or PC to Mac, Mac to Mac, PC to PC?
All the black ones will be shipped today.
@Gonzalo the answers are below your comments... please read the previous messages to get informed. Moreover we didn't receive any mail through kickstarter. If you need to speak with us in private, please write a message through the kickstarter platform.
Hello again im still waiting for a response about my 2gb Ego! I sent you an email weeks ago an still no responde about date of shipping. Thanks
Black 4BG will be sent tomorrow and in the first days of newt week.
So any ETA as to shipping the Black ones?
The problem is that unfortunately we're not the physical makers of each piece of Ego! Smartmouse and we depend on the suppliers. With the first order, the supplier sent us some inoperative memories so we needed to make another order. They will come by this week as the supplier was on holiday in August. Same problem with the white covers: some had little damages so we preferred not to send them and make another supply. The provider is still on holiday so the white 4GB will take longer.
Regarding the Mac version there's a problem with the QR code recognition and we're working to solve it.
Hope to give you details soon!
So still no updates on the 4GB version? Whats going on? I understand you were on holiday but you still should have been working on this, this should be a top priority. You are 2 months behind and giving us very few details. Please help.
Thanks for your report, it looks like to be a calibration problem of the touch surface of your device.
We will contact you with private message to get more information so we can try to fix the problem.
first of all thank you for your review. Your feedbacks really help us in improving our product.
The micro USB on the rear side is a device port and this means that can be used to interact with external devices. We are working to implement a new function to turn Ego! Smartmouse in a mass storage device. Since, for technical requirements not depending on us, the filesystem cannot be modified at the same time both from the USB and from the Ego! Smartmouse folder, we are working to activate this function when Ego! Smartmouse is not connected. This is why we decided to trigger the connection to the last PC using the virtual front key.
The optical sensor has been positioned in the rear side for design issues: since Ego! smartmouse can be used also as an air mouse we opted for a shape that would have allowed the user to hold it in a convenient way. This compromise had for sure limited the possibility to put the mouse sensor in a central position. Maybe you can try to obtain the best response based on your use by acting on the Windows sensitivity settings.
About the auto mode selection algorithm, as you guessed, we currently evaluate several parameters and to avoid false and incorrect changing between “air” and “table” we opted for the evaluation both of the level and of the surface quality. As Steven Luke suggests you should already have the possibility to set your preferred mode in “Ego! device settings”.
@Quinn Hi, you should have received it on August 21th. Let us know if you had some problems.
as we spent one week on holiday there are no updates with white 4GB and Mac version. If you are experiencing technical problems please open a ticket here https://www.laurasapiens.com/en/general-info#ticket to get assistance.
I have been having some trouble with this myself. The scrolling seems broken. If I have anything that scrolls down and the Ego! turned on, then the page will automatically scroll all the way to the bottom, then jump around a bit, then settle at the bottom. I can force scrolling up, but as soon as a take my finger off, it scrolls all the way down again.
It has made the mouse completely useless on every computer I have connected it to. Anyone else seeing this? any suggestions on how to avoid it?
@Andred Yik: "This mouse has a serious lack of settings. I really want a way to easily switch permanently between table and air mouse"
If you open the Ego! ServicePack (with the device connected, probably need to right-click on the sys tray icon and choose Home), and go to the Ego! Device setting, can there is an option at the bottom that switches between table and air (or auto) modes. I just checked it and it seems persistent. Does it not work for you?