News of the field 4 : Survey & Lance production
As promised, we’ve started sending the survey!
Our Super Early Bird Backers - Lance Classic, had the chance to discover it first! If you have any remarks, please let us know and we’ll take care of whatever problem you may encounter!!
The Survey is super simple to handle and consists of 5 easy steps as described in our last update :
Step 1 : Your Contact Info
Step 2: Your Frame & Lenses choice
Step 3 : Your prescription ( is to repeat if you have more than 1 pair! )
Step 4 : Add-ons if you want some extra products( Lance Clip-ons, Premium Cases, Lance Pockets )
Step 5 : Validation ( and the payment if you purchased any add-ons)
If you will answer the survey within 15 days after receiving it, you will get your reward/s in May/June.
If you answer it after that period of 15 days, you will receive your reward/s in August/September.
Very important :
If you have purchased add-ons, make sure you use a valid payment method and make sure you have validated your purchase on the Paypal page.
If everything went well and smooth you will receive the following message : ‘’Your Survey was successfully registered! You will soon receive a confirmation email.‘’
However, if your purchase did not go through, you will receive a message to validate your purchase or your submission will be erased in 24h and you will have to submit it again.
The Lance production has already started and our team is onsite at the lenses factory to coordinate the process and verify all the details, making sure that the lenses we produce meet all your expectations!
For any questions please consult the FAQs section and if you need some extra support, open a ticket on the support platform we have created through the survey.
And, of course, let us know how you feel on the feed!
Thanks a lot for your support and collaboration!