First Call for Shipment to US
We have been sending shipping payment notices to US backers since the 14th this month. Many have been sent twice. However, we only received payments from 63% of the US backers. We plan to load all printers to US to a container in about a week. If you are an US backer and did not receive our emails, please send an email to email@example.com as soon as possible. Please do not leave messages to other channels for now as we do not have time to cover them. We need to use emails to send attachments so it is hard for us to switch between channels. Our order system becomes unstable when we send out mass emails in a short period of time. We tend to lose half of the mails sent by our system. The same situation happened when we collected shipping cost from European backers. Once we confirm that a backer did not receive it, we have to manually create the pdf shipping notice, attach it to the email and send it out one by one.
If US backers miss this ship, it is likely that you need to pay the express mail shipping cost which is 2.5 times higher. In addition, you will have to wait after we process all the shipment for Japanese backers. We have collected shipping payment from about 95% of European backers. US backers, please catch up!
For Canadian backers, there is no cheap shipping options. Shipping through US is a little cheaper but not much, as international shipping from US is very expensive. Please make a decision to ship through US or directly from our factory.
We just checked with the freight forwarder regarding the container to UK. We were told there is a one week delay because the ship spent too much time in Singapore. Here is the information about the ship. The estimated arrival time is on Oct 3rd. The entry port is Southampton. The container will be held at the customs for 7 to 10 days and then will be sent to the fulfillment center. The packages will be dispatched in a few days with a tracking number.
After we send out the printers to US backers, we will start focusing shipping for Japanese backers.