Soon after the Neo-Lock Sunglass project has ended on Kickstarter on June 13, we will email every Backer a one-time SURVEY to fill out with any product choices you might need to make and your full shipping address. Kickstarter only allows us to send this Survey once. We will notify prior to sending it and after, so you can check your spam folder. Once the factory has completed the manufacturing process we will Air-Ship the sunglasses to our warehouse in San Diego for inventory, repackaging and shipping to Backers. We will ship in a plain, unmarked brown boxes via USPS (United States Postal Service) with TRACKING. We do this because it's 99% reliable and the cheapest method available to keep costs down. We don't mark up shipping. What you see is what it costs us. You will get a tracking number emailed to you when its shipped.
All USA orders will be shipped First Class Mail take 3-5 days shipping time from the day of departure. If you have any issues with your address or delivery, please talk to your postal carrier or visit your local post office with your tracking number and ID.
Most International orders will take between 1-3 weeks weeks to arrive, and some may take longer with customs delays. Please be patient. All International packages are marked as a "Gift" with little to no value given to avoid extra customs fees. Be advised that tracking will appear to terminate at LAX International airport in Los Angeles California, but that is merely where your package boarded a plane bound for your country. The USPS will hand it over to your local postal service to deliver and they will send us a Delivered email once you get it. If you have any issues with your address or delivery, please talk to your postal carrier or visit your local post office with your tracking number and ID. We cannot influence or affect your local postal service in a foreign country. Thanks.