Because we're a new company, we've relied on our shipping partners estimated time lines for our shipping updates, giving the most up to date information we had. But, as with any project, there have been unforeseen complications.
We are immensely sorry for the amount of time that our Canadian backers for the French edition of Western Legends have had to wait for their game. From our records there are currently 87 French Language Canadian copies undelivered.
Approximately 1% of total Kickstarter orders were effected by this severe delay. While that is small comfort to those still waiting, we promise that 95% of our backers will be delivered before being available at retail. This first project has had more than its fair share of learning experiences for the entire team and we apologize that French Canadian backers have received one of the worst ends of that.
The most recent news we have from our fulfillment provider was that the games were crossing the border and were on their way to the Canadian fulfillment center with expected shipping to backer starting immediately upon arrival. When the English copies arrived in Canada we saw a quick turnaround time with packages arriving within the same week of the copies arriving at the center. We expect a similar turnaround time once the French copies arrive.
We are continuing to improve our processes, making new partnerships, and expanding our team to help all of you. We address this in greater detail in the year in review update on the original Western Legends Campaign that can be read here: https://www.kickstarter.com/projects/kolossalgames/western-legends/posts/2374027