Share this project

Done

Share this project

Done
Knops are acoustic adjustable hearing solutions that reduce noise in four steps. No electronics, comfortable to use and easy to carry.
Knops are acoustic adjustable hearing solutions that reduce noise in four steps. No electronics, comfortable to use and easy to carry.
Created by
2,948 backers pledged €258,707 to help bring this project to life.

Shipping all remaining pre-orders!

Posted by Raoul Valstar (Collaborator)
7 likes

Dear backers,

Another month, another update! In our previous update, we explained how challenging the Knops process has been. The huge success of our (Kickstarter)-campaign was overwhelming and it took us some time to get the perfect production process up and running. Now, however, we are proud to announce that we are about to send every last order out.

We have a couple of last Kickstarter orders that have to be shipped. This because of, for example, missing addresses and orders with multiple Knops. We are busy packaging 5000 Knops this week and will send them all out between 10 and 19 December, resulting in us shipping all pre-orders by the 19th of December, including these last Kickstarter orders. Hooray!

We will start shipping the orders that are furthest away from our production facility in the Netherlands first. So, to all our backers from Down Under, you’ll probably receive a track and trace next Monday! Not just our backers in Australia, obviously, you all will receive your track and trace code once your order has been shipped.

We are hoping that shipping orders to backers living further away first will result in everyone receiving their Knops before Christmas. However, experience has taught us that shipping overseas can take quite some time. The reason for this is that there are different (local) shipping partners that all have to work together in order to get your Knops to your doorstep. We apologize if your order does not reach you before Christmas but we hope that the knowledge that your Knops is underway can ease the pain! If you are still waiting for you Knops and haven't received a track and trace email after the 19th of December, please send us an email to info@knops.co and we'll look into it asap.

Thank you for your continued support and patience. It has been a rollercoaster ride and one we are very proud to have been on with you, our beloved backers. Thank you for keeping us sharp and once again our apologies for the delay.

With much love,

The Knops team.

Oscar Abbenhuis, Rimke, and 5 more people like this update.

Comments

Only backers can post comments. Log In
    1. Raoul Valstar Collaborator on

      @Toby, your order already shipped but returned. I just emailed you to solve this.
      @Laura, your order already shipped but returned. I just emailed you to solve this.

    2. Missing avatar

      Laura Harris on

      It's February 19th and I still don't have my Knops, what's up?

    3. Missing avatar

      Toby Johnson on

      I've still yet to receive my order. I got the tracking email and it says it got into Canada last month.

    4. Raoul Valstar Collaborator on

      @Craig Lonie, @Elisa, @fornaciari I just emailed you'll with some product tips. I hope this helps for you.

      @M-C Cabana , We are in contact about this via email.

      @Mohd Akmal Sidik, Good to hear, thank you!

      @Tom Bird, Sorry for the waiting time and inconvenience about the shipping process. The product shipped again and is delivered in the meantime.

      @Richard Jongeling, thank you for your help!

    5. Missing avatar

      Richard Jongeling on

      @Elisa
      Also when u use the Comply foams?

      The sillicone eartips are not working for me but with the Comply foams I hear a reasonable difference.

    6. Tom Bird on

      All I get are excuses. You claim that you can't deliver to my address, even though I've verified it 3 times now and regularly receive shipments from the UK and China.
      Give me my money back and let me be done with this scam company

    7. Missing avatar

      Mohd Akmal Sidik on

      Thank you very much, I received my Knops today and it feels great. Tq again.

    8. Missing avatar

      M-C Cabana on

      Oh boy! I've been trying to get a refund since a) I've not received anything and at this point, it's much too late and b) comments are so dreadful, there's no doubt I will be returning them if I ever receive them. Note: I was among the first backers. There is supposed to be a guarantee! Has anyone tried getting a refundT? I've tried going through the Kickstarter organization. They are useless. They only say to complain to Knops. I think all disatisfied backers should take this to social media. I think it's the only way to be treated fairly! Comments anyoneT?

    9. Missing avatar

      fornaciari on

      I agree with the comments made. I am absolutely and totally disappointed by the quality of this product. I feel wrong. It's unbearable.

    10. Missing avatar

      Elisa on

      I am highly disappointed with this product :(.
      They do not reduce noise almost at all.
      Also difficult to wear them correctly.

    11. Craig Lonie on

      There shit totally useless piece of crap can’t believe how bad they are