Shipping all remaining pre-orders!
Another month, another update! In our previous update, we explained how challenging the Knops process has been. The huge success of our (Kickstarter)-campaign was overwhelming and it took us some time to get the perfect production process up and running. Now, however, we are proud to announce that we are about to send every last order out.
We have a couple of last Kickstarter orders that have to be shipped. This because of, for example, missing addresses and orders with multiple Knops. We are busy packaging 5000 Knops this week and will send them all out between 10 and 19 December, resulting in us shipping all pre-orders by the 19th of December, including these last Kickstarter orders. Hooray!
We will start shipping the orders that are furthest away from our production facility in the Netherlands first. So, to all our backers from Down Under, you’ll probably receive a track and trace next Monday! Not just our backers in Australia, obviously, you all will receive your track and trace code once your order has been shipped.
We are hoping that shipping orders to backers living further away first will result in everyone receiving their Knops before Christmas. However, experience has taught us that shipping overseas can take quite some time. The reason for this is that there are different (local) shipping partners that all have to work together in order to get your Knops to your doorstep. We apologize if your order does not reach you before Christmas but we hope that the knowledge that your Knops is underway can ease the pain! If you are still waiting for you Knops and haven't received a track and trace email after the 19th of December, please send us an email to firstname.lastname@example.org and we'll look into it asap.
Thank you for your continued support and patience. It has been a rollercoaster ride and one we are very proud to have been on with you, our beloved backers. Thank you for keeping us sharp and once again our apologies for the delay.
With much love,
The Knops team.