We want to start with apologizing for our silence. With this update, we hope you’ll understand why we needed some time to get all our operations and Knops itself in order!
Knops has been a real rollercoaster ride. With a brilliant idea and working prototype we believed we were ready for take off. Supported by all the amazing feedback and many orders we pressed all the buttons to get into mass production asap. We have now experienced how incredibly challenging it is to manufacture a stylish piece of hardware according to the high standards we demand for our customers.
You could very well argue that the great success of Knops has been very overwhelming to us. Knops alone consists of 13 individual parts. We have overcome a lot of challenges into fitting these all together and getting the final Knops on its way. Managing these challenges has required a majority of our time. Every team member has spent many hours at our production- and packaging partners. A sad consequence was that we couldn’t be as responsive to phone calls, emails, and online communication as we want to be. This is now changing and we hope you have already witnessed this in our response time.
We are, once again, very sorry for this and the other mistakes that we have made during the setting up of Knops. We hope you guys understand how hard it is for us to set up a completely new product with such a high demand and such a small (although very competent!) team. We are the first to admit that we have made mistakes along the way and want to express our gratitude for staying with us and keeping us focussed and sharp along the way. Your help means the world to us and is the reason that Knops is still going strong right now!
Regarding the last Kickstarter orders, there are three situations why you haven’t received your order yet. The first being that a couple of orders are still waiting to be packaged at our packaging partner and ready to be shipped asap (due to Backerkit surveys that weren't filled in). The second being that some Knops have been returned to us because the local courier wasn’t able to deliver them to their rightful owner. The third being an issue with orders that include more than 1 product. We are focusing on solving all these situations first and getting your Knops to you as soon as we can!
Thank you for continued support and patience. Please know that we are working our #%^ off to ship your product asap. We once again apologize for our silence. We really needed some time to get Knops on the perfect track. We are still 100% dedicated to getting your Knops to your doorstep and in your ears!
The Knops Team.