Current status shipping
Wow, what a week. Last week, we aimed at shipping out all remaining Kickstarter orders, all 1.649 of them! As you know, all Kickstarter Knops have been produced and packed, so yours is eagerly waiting for you. We try to make up for lost time and that is why we are pushing ourselves and our shipping partner to the max.
Alas, there were some issues that occurred. First, the connection between our client list and the email template of our shipping partner was suddenly broken. Because of this, no track & trace codes were sent to the receiver. However don’t worry, the items were shipped correctly and everyone will receive their track-and-trace. The issue is now fixed.
Secondly, our shipping partner had difficulty keeping up with the pace. They have to seal your Knops in an outer package fit for shipment and then add an address label, which logically costs quite some time for the amount of Knops we want them to ship. The process is shown in the video underneath:
To make up for lost time, they are all working through the weekend so we can ship the last orders Friday (31 August) and Monday (3 September). So everyone should have their Knops underway by Monday! If you haven’t received a track & trace by Tuesday (4 September), please send us an email on email@example.com, as something has gone wrong.
We won’t forget you guys, you are the very first that backed our project and made Knops a reality, thank you. We want you to know how much we appreciate your help. Your feedback, understanding, and patience have been of great help to us. We hope you’ll love your Knops.
For user instructions, you can check these videos.
Another important tip from our side (no pun intended): Try the different included ear tips so that you use the one that fits best and thus also ensures a good acoustic seal, which gives you the most optimal experience of the product! And remember, you have to pinch and roll the memory foam tips before inserting for the best fit (they will expand nice and snug with your body heat).
The Knops team.