A new update, and so soon? Yes, because we aren't fully satisfied with how we communicated in our latest update(s) with you and want to set things right.
First, we received some feedback that people think we are unclear in our communication. Backers want to know how many Knops we have sent out and what we expect to ship in the short term as well as the long term. We can very much understand this and want to start putting your minds at ease.
Secondly, we have been very busy optimizing production. This meant having the whole Knops team at the different actors that are involved with our production cycle. These actors are our assembly department and our production facility here in Amsterdam, our packaging partner and our fulfillment partner. We cooperate on an intense level with these 3 different companies. We currently have over 12 people working fulltime in our assembly and production line producing knops during daytime and optimizing the assembly line and the machinery at night and during the weekends. We have had many hurdles that we managed to fix and now have a good thing going. Because of this intense workload on our entire staff, we had less time to react to emails, messages on Kickstarter and Indiegogo and comments on Facebook. However, we owe it to you guys that we keep answering all your questions. So now we have reallocated our resources to ensure that we can react to all your messages (swifter).
In this update, we want to tackle your questions. We are going to be transparent over the different amounts of Knops we have shipped.
Now, here’s an overview of the Knops we have produced and shipped (of which some are still to arrive):
Knops Original Black: 700
Knops Original White: 140
Knops Knurled Black: 50
Knops Knurled White: 10
Knops Gold Black: 10
Knops Gold White: 10
This means that we still have the following Kickstarter pre-orders that have to be delivered:
Knops Original Black: 1286 (produced)
Knops Original White: 589
Knops Knurled Black: 381
Knops Knurled White: 112 (produced)
Knops Gold Black: 43 (produced)
Knops Gold White: 24
Don’t worry, though. We have been working around the clock and there are a lot of Knops ready to be shipped. Next, we’ll give you all the stats:
Knops Original Black: done
Knops Original White: 238 still to be produced
Knops Knurled Black: 252 still to be produced
Knops Knurled White: 51 still to be produced
Knops Gold Black: done
Knops Gold White: done
There are 264 sets of Knops Original Black waiting at our packaging department. These will be packaged and ready to be shipped Tuesday.
There are 650 sets of Knops Original Black ready to be shipped as we speak. Our fulfillment party is sending these out right now!
This means that we still have quite some finished products at our production facility. In the next week, we will produce the remaining Knops, send them to our packaging department and then to our fulfillment party for shipping. As stated in our latest update, we are expecting to send out the remaining Kickstarter orders next week.
Please remember that within the Netherlands, your Knops will be delivered within one or two days. Alas, in other countries waiting times are longer. In this document, you can find how long the Dutch shipping party expects it will take to get your pair of Knops to your country.
For now, have a nice weekend!