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Knops are acoustic adjustable hearing solutions that reduce noise in four steps. No electronics, comfortable to use and easy to carry.
Knops are acoustic adjustable hearing solutions that reduce noise in four steps. No electronics, comfortable to use and easy to carry.
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2,948 backers pledged €258,707 to help bring this project to life.

Shipping worldwide, Pt. 2

Posted by Richard (Creator)
7 likes

Dear backers,

The last two weeks or so we are seeing a lot of comments and receiving a lot of questions via email or Facebook. Most of them about the delivery schedule.

We will point out in an extended way where we are at this moment when it comes to shipping out all perks. Besides this, we try to answer other questions we saw in the comments and emails.

First of all, we want to take away the concern that some people have about getting their pair(s) of Knops. Although we already shipping and some backers commented that they received their Knops some people still have their concerns. We promise that everyone will receive their Knops!

Below we will point out some factors that are worth mentioning to give more clarity about certain processes.

Seal sticker

Earplugs are hygiene products and therefore we chose to seal every Knops box with a sticker. Unfortunately, the stickers we were using break easily during the process of fulfillment and shipping. This resulted in the fact that some backers received their package with the seal broken. We can assure you every product is brand new. We stopped using these seal stickers until we have good ones that work well with the packaging.

Shipping

We are working with a shipping partner that is located not far away from our production partner. This is ideal for our logistics.

Our shipping partner works with PostNL (a Dutch courier), PostNL ships all orders to different countries. In the country of destination, a local courier takes over the shipment and delivers it, in this case, to you our backers. With international shipping, we see a lot of differences in how smooth the shipping goes. Some packages take more time to arrive because they get pick out by the douane. Others can’t be delivered because the address details aren’t right or people aren’t home. In case of wrong shipping details, the products return to our shipping partner in the Netherlands. 

We then contact the concerned backer to ask for the right shipping details and ship the order to this address as soon as possible.

Unfortunately, a few backers received a Knops package without the earplugs. As soon as this was brought to our attention we contacted our packaging partner and one of our colleagues went by to discuss this issue. Since this issue, extra supervision is in place before all orders are transported to our shipping partner.

Besides external factors, we are also working to optimize the internal processes with our shipping partner that are relevant in our case. We provide our shipping partner with shipping list for every shipment that we extract from Backerkit. For example, we faced an issue that if a backer ordered multiple Knops sets in different variations only one variation got shipped because their system gave errors if a customer ID was used twice. And since we use the Backerkit customer-ID numbers, to keep track on which orders are shipped, this is important to us. We solved this issue and are shipping all orders where this was the case as soon as possible.

We want to share this all to give you a better understanding and insight into the challenges we face with shipping.

Update delivery schedule

We expect to finish all outstanding Kickstarter orders by the end of this week. These orders will then be packaged and are expected to ship by the end of next week (August 17).

In the meantime, we will start shipping the Indiegogo orders. Looking at our current delivery schedule (below), the orders till 5 February 2018, we have a little delay.

On 17 August we will share a new update with an updated delivery schedule for the Indiegogo and webshop orders.

We value all input, thank you for the questions and feedback. We are still very grateful to have you as early investors, thanks to you Knops is a reality!

Much love,

Team Knops

Note: The response time to emails is taking longer than normal due to the number of emails we’re receiving. We respond to every email as quickly as possible.

Oscar Abbenhuis, Angelic Smets, and 5 more people like this update.

Comments

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    1. Raoul Valstar Collaborator on

      @Baldeyrou @Ana Haller @Cuan Ham we are sending out the last orders today and tomorrow. You will receive a track & trace when your order is shipped.

    2. Cuan Ham on

      Hi I backed In May2017 still havenʻt received any tracking details

    3. Missing avatar

      Ana Haller on

      I backed this project on 27th April 2017 and still waiting... what's going on guys? Do you have a tracking number or anything like that?

    4. Missing avatar

      Baldeyrou on

      Hello, I am backer #2231 from France and I received nothing.
      Could you email me the status of my delivery please ?
      According to your schedule I should have received my knops more than 3 weeks ago.
      Thanks for your answer
      Claire

    5. Patrick
      Superbacker
      on

      > @Patrick Harris, your order will ship with this weeks shipment.

      You said that weeks ago.

    6. Raoul Valstar Collaborator on

      @all, all remaining Kickstarter orders will ship with the next shipment, by the end of this week.
      @Patrick Harris, your order will ship with this weeks shipment.
      @Elisha, This week we finish Kickstarter orders, that will be packed early next week and shipped by the end of this week. In the meantime, the first orders for Indiegogo will be finished and also shipped.
      @Erik Bax, Good to hear!
      @Jesse Squire, I replied to your email. In the update, we made a reference to the schedule. We mention that all Kickstarter orders will be shipped by the end of this week.
      @Cittone, in the update we mention that we work with a Dutch courier, we ship from the Netherlands. This week all remaining Kickstarter orders will ship.
      @Jan Kortbeek, This week all remaining Kickstarter orders will ship. The people that ordered via Indiegogo are also our backers.
      @Melissa Schutz , I replied to your email.
      @Chaput, I sent you an email.
      @Markus, a lot of backers already received their Knops, see the comment section.
      @Florence, good to hear! Thank you for the compliments!
      @Joana, I sent you an email.

    7. Missing avatar

      Joana Cerejo on

      Dear Knop,
      How can I confirm which address is related to my order? Since I did the pre-order, in May 2017 by address has changed. Best regards, Joana Cerejo

    8. Missing avatar

      Florence Bugnon on

      Received mine yesterday and I couldn't be happier! They fit well, they are amazing and they are clearly worth the wait. Keep up the good work!

    9. Missing avatar

      Henri Gerniers on

      Hello, #2264 here, I backed on April 29th so I too have concerns. Haven't received any shipping notification or tracking number.

    10. Missing avatar

      Oliver Heinrich on

      + + + Yesterday (August 7) a Guy with #323 said, he got the shipping Notification. So they were able to deliver to the first 300 backers. Looks like, I have to wait as Backer #1731 some more month.

    11. Norma Gombok on

      Backer #2609 on May 2 2017: no mail, no tracking info, no knops. No more Kickstarter backing!

    12. Missing avatar

      Sue straw on

      USA Backer #2819 on May 2, 2017.
      NOTHING. :(
      This was my first and LAST Kickstarter backing. Never, never again.
      I would prefer a full refund, but probably no recourse since these cats are not in the USA. NEVER AGAIN!

    13. Dave W on

      Same here. 4/23 backer from USA and nothing... should have gotten a tracking number weeks ago. What is going on?!?

    14. Missing avatar

      Markus Zimmermann on

      You guys are kidding us again, only bla bla bla.
      And there is noone, who writes "oh, great, I received mine and they are awesome"! Nobody! In the end it's not even worth half of the money or all the waiting.
      Nothing happens, no answers on mails for refund, no Knops which should have been delivered, nothing!
      You guys are joking on us, fact.

    15. Missing avatar

      Oliver Heinrich on

      Same here. Backer #1731.

    16. BeRewt on

      Same here. Backer #1947.

    17. Missing avatar

      Sushma Joseph on

      Same issue. Backer #1722. No shipping confirmation/email and according to your updated schedule, shipping period is long gone. What is going on?

    18. Missing avatar

      Oliver Scheer on

      I’m in the group of the 23-29 of april, too. I haven't received my knops or a tracking number or other notifications. I want to have more details and no excuses!

    19. Missing avatar

      Felipe Rivas-Struque Drago on

      im in the group of the 23-29 of april and haven't received my knops
      what can i do about it¿?

    20. Missing avatar

      Rafael Breuer on

      Hello.
      Since i ordered april 16th 2017 and that date is not mentioned in your delivery schedule anymore, im a little bit confused. Does that mean the order should have been delivered?
      Kind regards

    21. Missing avatar

      CHAPUT on

      Good evening,
      I want my money back, tell me how to proceed.

    22. Missing avatar

      oliver on

      same again - excuse over excuse. Its quite embarassing what you guys are doing. Too bad as the project looked very promising until we got these bad emails explaining how you failed to plan the production - I very strongly doubt that you were able to design something that is worth the money you asked from all your backers. And the worst - there was never a real sorry - it was just always excuses. NOT the way you treat clients.

      I think either you send everyone an extra pair of knops (but as mentioned before - not sure if they are worth anything) OR refund part or all of the money........

    23. Missing avatar

      Melissa Schutz on

      According to the email I received, I’m receiving a message that says my Knops were delivered but I have not received them.

    24. Missing avatar

      Jan Kortbeek on

      I ordered april the 29th. Still no sign of a delivery... When can I expect my knops? It frustrates me that you are talking about indigo deliveries before you take care of your backers first...

    25. Missing avatar

      Rafael Antunes Peres on

      Once again, this is so disappointing.
      August 17th is my deadline as well.

    26. Missing avatar

      Cittone on

      Dear Team Knops,
      Thanks to us, knopps is a reality... for who? I m still waiting,according to your schedule my shipping period is latest 3rd of august. How about giving us delivery dates and not shipping dates. As we do not know where you are shipping from how are we to know when we will be delivered?
      Am seriously thing of asking a refund - if I do I hope will be just a quick as it took you to receive our participation. Please tell me if I can count on receivng my order before mid august.
      Not so much love
      Irritated Backer

    27. Missing avatar

      Jesse Squire on

      This update still references the previous delivery schedule as being accurate. Yet I am in the April group, and have emailed your support many times, and still have received absolutely NO SHIPPING INFO. My patience for this is growing very thin.

    28. Missing avatar

      Erik Bax on

      Received them about 1,5 week ago!

    29. Missing avatar

      Elisha on

      What do you mean "in the mean time [you'll] start shipping indiego orders?" If you can ship those why can't you ship the ones that are weeks over due?

      If mine are not shipped by the 17th with the afore promised email with tracking info, I'm done. This is absurd.

    30. Patrick
      Superbacker
      on

      According to this delivery schedule, my Knops should've shipped Saturday the 28th. When I asked you last week, you said they'd ship last week (presumably by 8/4). Today is 8/7 and I still don't have tracking information. What's going on?