Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I've had my Quneo for over 2 weeks now and I can't get it to work. Customer service is the worst in the world. Unresponsive and impossible to reach. They send me ONE email per week and refuse to talk on the phone. Though I told them a million times all the steps I did, that one email per week is full of junk telling me to do the same steps over and over again.
I TOTALLY REGRET ORDERING MY QUNEO. I'm gonna pack it up in the box, ship it back to Keith McMillen and to hell with it and the money I paid. Honestly. If you want to take my money, at least help me get the product to work.
It's a micro USB A to B cable
I got my Quneo, but unfortunately had to pack it up for a big move before i got to play with it... and somehow lost the USB cable that came with. It is not a mini-usb connector - so what kind of cable is it that i need to get it working. Bummed that i just set the new studio up, and can't get that working. will try to find one at an electronics shop out here, but not sure what the one connector is called. Can't wait to get it up and running!!
Just got my Quneo... Thnx for support.
Reason i got my quneo late was because i didn't ad 50$ for shipping in the first place.
Above all that i didn't receive any of the emails mcmillan people send to me , i still don't understand but anyway. End good all good , so i can prob try it out tonight :-)
got my QuNeo finally. Waited even more cause I forgot to pay shipment :P
I'm on windows XP with another MIDI controller preinstalled.
I open up the Editor, tells me firmware out of date, I say OK Update.
The QuNeo flashes a bit but then the process strarts again from the initial prompt.
Thanks and BR
thnx a lot for the last e-mail , i received it :-)
Hoping to get the quneo quick now :-)
Thnx for you answer keith ,
But i have checked my spam mail , and there is really no answer from you :-(
I don't know what goes wrong then , but it's frustrating (for both of us i suppose)
Is there a way you can communicate with me here (if there is a prob with my order that i can solve)
or if you can give me more information on where to expect delivery ?
Peet, our accounting department says they have responded to all of your emails. If you have not seen them please check your spam folder.
I'm really fed up with this.
Send you two e-mails to email@example.com about my delivery , since a week no answer.
I did not receive trackingnr , nor an answer to my questions
What do i have to do ????
Apparently german tax law doesn't really know how to deal with kickstarter yet ;-). Anyways, my customs officer was so kind to not add any import taxes because I didn't really pay for the product directly. Just in case anyone needs to know...
Any other germans here? My quneo is stuck in customs - they say I have to provide a receipt or an invoice - is there one inside the package? I didn't really get anything from kickstarter, only a confirmation that I paid, yet it doesn't even really say what for... ;-)
If you have not received tracking please email firstname.lastname@example.org. Thomann does not have stock, they are taking pre-orders. Thanks,
before it hits the stores was a joke ??
www.thomann.de allready selling the quneo , so why did i not receive it before :-)
Where is mine ???
Is send you email , you don't respond to it.
I want to know when i can expect delivery
Got mine this week - thanks! Trying to learn all the ins and outs.
Question - the box says it'll be a year from purchase warranty -- I hope it's a year from when we *got* it, as it's been about 10 months so far...
I've got mine yesterday. I'm really happy and proud that I could support that project. I even don't feel this waiting time right now. Thank you and good luck!!!
Recieved a fine packet yesterday! This has been a good day! Thank you for this incredible instrument!
when will quneo ship to other country?still didn't receive shipping confirmation...........
Anyone having any problems with false triggers/weird anomalies with the MIDI expander? When I have a key assigned to a patch change CC#, it is constantly changing programs undesirably, and I have adjusted sensitivity. When I have no key assigned to a patch change, I still have this issue, though less frequently...
I got mine today! I've never been so excited to get a package! I also found many fantastic extra-mile goodies in there! Excellently packaged, very pro! I look forward to fondling it more this weekend! Thanks!
*Finally* got mine today. At least I have a long weekend. I only verified functionality (it works!), can't wait to hook it up to my Nord Modular G2 Engine (which is WHY I ordered the Quneo). Thanks guys, if you guys go through Kickstarter again, all I ask is to be a little better with communication...a little goes a long way :-). Already planning on a Softstep.
Hi again- The iPad remote power kit is in stock and should be up on our web store today or tomorrow. You can order directly. However, there is no possibility of getting the remote power kit to ship with your QuNeo order. It is like two separate universes...
Hi - All Kickstarter orders will be shipped this week. We have enough units in house now to satisfy all orders.
...and now MY shipping confirmation arrived. Now I'll "just" have to wait patiently for the device to arrive in europe...
got my confirmation.. thanks guys!
Congratulations to the team!! I totally applaud your dedication to quality and persistence. None of us would have computers worth using if it wasn't for one man's vision and dogged determinism, so it's great to see a vision articulated in this way!! Can't wait for the mail to arrive later this week!
Just got my shipment confirmation, QuNeo!!!!!!
got my shipping notification on Friday, got my QuNeo today. Wow. This thing is spectacular in person. It looks great, so far everything works as expected. The build quality is top notch. I love this thing!
Hi, how many have you shipped last week? Trying to get an idea of when mine will ship
hi. Wondering when(and price) the QuNeo RemotePower Kit will be available? Thanks.
Logolaut: Yeah, they send out mails with an tracking id once they ship your unit... Rceived mine yesterday!
hey, still didn't get any info on my quneos shipping... By the way I was wondering if you will actually make the quneo "open hardware" as it's advertised on kickstarter? If you stick to it we should know what's inside, sensor, ICs, and microcontrollers...
Hey there friends and backers! Is it true, that we are supposed to receive a confirmation Email once our QuNeo is shipped? After sending mails to "KSQuNeo@keithmcmillen.com" I never received any reaction. Due to this fact I'm getting a little concerned about having to run after my QuNeo in the end. =(
Thanks Jon, here is what I received in case this will help some of you.
"If you are using version 1.0 or 1.0.1 of the QuNeo software, then this is to be expected — we did not have support for the MIDI Expander in the initial releases of the software.
We put up the newest version of the QuNeo software yesterday, version 1.1 — it includes support for the MIDI Expander. You can download it from our website here: http://www.keithmcmillen.com/QuNeo/downloads/ Once you install that, connect your QuNeo and open up the new editor. It should prompt you to update your firmware — click OK and the update process will begin. You should also update your presets on the QuNeo by using the "Update All" button in the editor — the presets from previous versions are no longer compatible with this new version.
Since the presets are no longer compatible, if you have any custom presets you've made you'll need to manually reenter everything into the new editor. We're working on adding preset conversion functionality that will be rolled out into a later update so you don't have to go through this hassle in the future.
There is indeed a key press combination to put the board into Expander mode. Once you've got everything settled on the computer side of things, plug your Expander into power with a USB power supply and then plug your QuNeo into the Expander. You should see the LEDs swipe across the board, showing that it is receiving power. Now press down the top-left and bottom-right buttons on the QuNeo (the Mode button and the rightmost Down button) — the LEDs will swipe across the board again, this means you have now entered MIDI Expander mode. The MIDI Out light on the Expander should now be flashing when you press the various sensors on the QuNeo, indicating that MIDI is actually being sent out. This two-button gesture is necessary because the QuNeo can't tell if it is connected to a computer or an Expander, so there needs to be some sort of user interaction to define your intentions."
Thank you Carson.
Hey Chris, we have an update for software version 1.1, which will include Expander compatibility. You will receive an email tomorrow with instructions on how to upgrade.
Didn't have a chance to shoot any more photos.
Received my replacement, the Quneo works great, but the expander unit does NOT work!
Not sure what the problem is. I have read everything I can find about this. Anyone else had problems with the expander?
I still haven't any news on delivery...
Can someone please lookup for me when it will arrive ????
If there is a problem i can solve , please let me know
hey DeatchStarchris.... any chance of more photos of it open before you send it back? :D
I just got mine in the mail -- minus the MIDI Expander. So, after all this waiting I can't use the thing because of a careless packing error. That's pretty sad. I sent a kickstarter message to KMI. We'll see what happens.
Quick update. Tom contacted me and is taking care of my RMA personally. If you have problems with your unit, Don't open up the unit as it will void your warranty. They are taking RMA's seriously.
Tom is cross shipping me my new Quneo with Expander so I don't have to wait anymore.
I also was assured that it is not glue that holds the seems together. They are RF welded at the seems. I will update more when I receive my replacement unit. I'm crossing my fingers.
Non existing communication and an expectation that it might take up to a year to rma my quneo back I just went ahead and fixed it! If you look at the first link you will instantly see the problem. And taking it apart led to some really sad comments of construction. Keith! Glue to hold the seems together? Why even bother with screws? Please tell me you will fix this in later revisions. Yes I'm aware I voided my warrantee, but honestly I can't see myself using this and counting on it based on construction. Poorly thought out this go around. Good luck to your next product.
Can I please request my midi expander? I really need this to make it work with my rig.
Could we have an update of how many items have shipped.... The percentage of good stock to bad stock? The number of units being received each week?
From the looks of the 'hundreds' of not quite good enough units sitting on a shelf at KMI headquarters, ild say the manufacturer must be incredibly unreliable.
Just tested it and I have a red led that will not light, or is burned out! Not sure what to think right now. How are you guys handling repairs or rma's?
How do i find out which backer# i am ? I have not got any shipment mail, so i am wondering when i _might_ receive mine.
My only complaint is the lack of communication. I don't think we should at this stage have to come to the Kickstarter page begging for updates... Surely there is an intern on the KMI staff that can be assigned the task of posting a weekly progress report... Maybe it doesn't have to be overly technical, but at least something like "These new boards are working well" or "Looks like we won't meet middle of July" and a couple photos or whatever, but at least something that shows that things are moving. That's all.
@Max, I don't think that's fair at all. If you read all of the updates, you will see that the underlying problem was that Keith was being given a lot of misinformation by his suppliers. At worst, Keith is guilty of being overoptimistic. Keep in mind that KMI expected to be shipping these products in March and April, and would have liked to go into May selling these at full speed all over the world. Instead, they are having to spend extra money and time on this product well into late summer just to get to that point.
I have never been critical of how long the project took to complete. My only criticism is that the lack of consistent communication is not in the spirit of Kickstarter. It would have been interesting and useful to hear about the problems (even if it made us think Keith was crazy ;-). And at this stage, it would be very helpful if KMI could post progress reports. We know products have shipped, but people are still in the dark about how things are going. I realize that businesses don't normally report this kind of progress to customers, but then again Kickstarter is a new model of doing business and it's important for businesses to adapt to new models.
This was an under tacking that should not have been attempted without the proper resources and skills. Keith should be embarrassed.
QuNeo!! I cant wait!
Hello!!! still didn't get any response for my address change!! Please don't send it to my old address!!
Kyle and Geno you are both right, we're overdue for an update! Things have been crazy around here and QuNeos have begun to ship out. Stay tuned for an update from Keith shortly. Thanks,