In this update please find details about our firmware update and our iOS and Android app updates.
It’s been a few weeks since we shipped and we are happy to report that most of the Kittyo units have been delivered and are set up.
A big thank you to everyone who has contacted us at email@example.com. We have heard from about 15% of our backers and have taken note of everyone’s comments. As an iOT device, Kittyo is dependent upon its networking environment for setting up and using properly (for example - wireless encryption, internet speed, router/modem firewall). The issue the majority of our support tickets have focused on is tweaking router settings so that everyone’s Kittyos can be properly configured and accessed while not at home. We have been happy to do this over email or schedule calls when needed.
As expected, upon launching thousands of Kittyo into the world, there were reported issues which we didn’t see with our pre-launch testing. As we couldn’t test out Kittyo in every possible networking scenario (multiple routers, outdated settings, firewalls, advance setups etc.) we thank everyone for their feedback. We have listened to everyone’s comments and we pushed out a new firmware update last Friday.
These are the issues some of our backers were experiencing which have been fixed in the new firmware update:
1) Some Kittyo units were becoming disconnected after a period of time and needed to be power cycled. This is now fixed.
2) The laser is now smoother and quieter.
3) The video quality settings are now functional.
4) The microphone performance is now improved (note: this is something we are still perfecting if anyone is still hearing feedback).
The iOS app update is now available for download online and will improve performance. The Android app update is coming soon.
If for any reason you feel as though you did not receive the firmware update please cycle the power on your Kittyo (unplug for 10 seconds and then plug back in and wait for the Kittyo indicator light to turn solid green). Do not try to access your Kittyo unit for 10-15 minutes so that it can receive the update (fast green blinking indicator light).
If after receiving the new firmware update and app updates you are still experiencing any issues please do not hesitate to contact us at firstname.lastname@example.org
Again - thanks for everyone’s feedback, everyone’s patience while we perfect Kittyo’s software and for the fun pictures and videos that you are sending us and posting.