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Introducing Kittyo – the only product of its kind that lets you remotely interact with your cat like never before.
Introducing Kittyo – the only product of its kind that lets you remotely interact with your cat like never before.
Introducing Kittyo – the only product of its kind that lets you remotely interact with your cat like never before.
2,425 backers pledged $271,154 to help bring this project to life.

Recent updates

Photos

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August Update

23 likes

Hi Kickstarter,

In this update please find details about our firmware update and our iOS and Android app updates.

It’s been a few weeks since we shipped and we are happy to report that most of the Kittyo units have been delivered and are set up.

A big thank you to everyone who has contacted us at support@kittyo.com. We have heard from about 15% of our backers and have taken note of everyone’s comments. As an iOT device, Kittyo is dependent upon its networking environment for setting up and using properly (for example - wireless encryption, internet speed, router/modem firewall). The issue the majority of our support tickets have focused on is tweaking router settings so that everyone’s Kittyos can be properly configured and accessed while not at home. We have been happy to do this over email or schedule calls when needed.

As expected, upon launching thousands of Kittyo into the world, there were reported issues which we didn’t see with our pre-launch testing. As we couldn’t test out Kittyo in every possible networking scenario (multiple routers, outdated settings, firewalls, advance setups etc.) we thank everyone for their feedback. We have listened to everyone’s comments and we pushed out a new firmware update last Friday.

These are the issues some of our backers were experiencing which have been fixed in the new firmware update:

1) Some Kittyo units were becoming disconnected after a period of time and needed to be power cycled. This is now fixed.

2) The laser is now smoother and quieter.

3) The video quality settings are now functional.

4) The microphone performance is now improved (note: this is something we are still perfecting if anyone is still hearing feedback).

The iOS app update is now available for download online and will improve performance. The Android app update is coming soon.

If for any reason you feel as though you did not receive the firmware update please cycle the power on your Kittyo (unplug for 10 seconds and then plug back in and wait for the Kittyo indicator light to turn solid green). Do not try to access your Kittyo unit for 10-15 minutes so that it can receive the update (fast green blinking indicator light).

If after receiving the new firmware update and app updates you are still experiencing any issues please do not hesitate to contact us at support@kittyo.com

Again - thanks for everyone’s feedback, everyone’s patience while we perfect Kittyo’s software and for the fun pictures and videos that you are sending us and posting.

Cheers,
Team Kittyo

A Quick Guide to Setting Up Your Kittyo

13 likes

Hi Kickstarter,

We're excited to report that your Kittyos have shipped! If you have not received a tracking number, please email us at info@kittyo.com.



PLEASE NOTE: After you connect your Kittyo to wifi, it's important to wait five minutes. This will allow your Kittyo to automatically update to the latest firmware.



Download the app on your smartphone:

Apple iPhone (iOS) >
Android >

Below are some helpful videos that explain how to set up and use your Kittyo:

Setup guide >
Basic app use >
Mounting guide >
Treat dispenser >
Reset Instructions >
What's included >

Here is one more video of Niko having a blast with Kittyo yesterday - chasing the laser and enjoying his treats.



We can’t wait to see your videos! Don’t forget to share on Facebook, Instagram and Twitter. Use the hashtag #lovemykittyo if you’d like us retweet, repost and share.



And finally - have fun!



If you need assistance, please email us at support@kittyo.com.



Cheers,

Team Kittyo

June Update

28 likes

Hi Kickstarter, 

Quick update that the container did arrive last Sunday. It was held up in Customs for a few days for inspection but is now being released. It will be delivered to our fulfillment house by next Tuesday and all of the orders are scheduled to be shipped out next Friday (July 8th) and the following Monday (July 11th). Please be on the lookout for emails with your tracking information then. 

One final reminder to please complete the address gathering survey we sent via Kickstarter. If you haven’t seen it, please check your junk or spam folder and if you did not receive the survey, please email us your delivery information at info@kittyo.com. 

Thanks, 

Team Kittyo

Address Survey Reminder

25 likes

Hi Kickstarter,

We’re excited that we will be receiving and sending out everyone’s Kittyos in the next few weeks. If you didn’t already complete the address gathering survey we sent via Kickstarter please do so now. If you haven’t seen it, please check your junk or spam folder and if you did not receive the survey, please email us your delivery information at info@kittyo.com.

Thanks,
Team Kittyo

May Update

50 likes

Hi Kickstarter,

We’re happy to report that your Kittyos have arrived at the Shanghai port today. They will be loaded onto a container which will leave for the US on Monday, May 30th. Once the ship reaches the US in 3-4 weeks they will be sent to our fulfillment house. Your Kittyos will then be mailed out and you will receive a tracking number via email. Be on the lookout for a "Survey" email we will send via Kickstarter next week. This will be the tool we use to gather your current shipping address. Please fill this out as soon as possible so we can be sure to get your Kittyo to you. As always, we will keep you updated.

Cheers,
Team Kittyo