@ Jaron Yap
I don't think you understand and almost certainly didn't understand the most recent updates. With Kickstarter, you commit to FUND a project. There are no refunds. The creator already said they spent all the money and are into their own funds too, so if they call it, everybody loses ....
I have had a solution in place for my external devices for months now but still I would like to receive my HydraDock (perfect or not) as I work from several locations and would be able to leave it in one so I always have easy attachment for external devices (mainly hdmi and ethernet) I also preordered a roadie as I travel a lot and would like to have something other than the apple multipart adaptor which is as good as useless unless you want hdmi.
So I will very patiently wait until fruition !
What's the status now? Is it the time for us to have a solid delivery date since the project is already more than 1 year and we are not sure we will get the product or not? Or we are still not sure when will the final product confirm. Should we just keep waiting until 3rd or 4th generations of Retina MacBook?
If there's no any solid solution, will you consider to call off this project and provide full refund to backers? It's unfair for us as a backer but we are not sure when can we get the product. And I believe all of MacBook users found their solutions for their external devices, so it seems not much different if we will get HydraDock or not.
Kindly advise for the final delivery date or just call off the project and refund if the production issue persist.
We are waiting to hear the results of the final board testing process from our China factory and the schedule for beginning mass production. We’re expecting production to start this week, and initial shipments to begin next week.
Thank you for your answer Mike..and what about the USB-C Hub to 12v car charger and USB charge sync cable..they will all be mailed together? I can patiently wait, but updates would be nice..
Yes, we are absolutely working on this full speed! As explained in our last update, we are having a USB devices specialty contractor in Taipei do a new circuit board design to solve a couple of problems. They are assembling a dozen of these new boards this week, and will then put them through intensive testing. If they're good, we move back into production mode. If not, they get revised until they're good — and then we go back into production mode.
We'll post a full update when we know that we have a rock solid new PC board, and we can give a firm schedule.
Okay guys..I have received nothing. I am patiently waiting...is there any chance of getting this? And getting one that works? Are u still working on this.. even... ???
Having spent 24 years as an Aerospace Engineering Duty Officer and aviator in the Navy, and nearly 25 as a CTO or CIO. May I share my favorite axiom regarding leading edge technology with you and for others to digest. And realize you're building a device which has not been built yet for a computer which is Gen 1 and now 2 - I've heard that platforms USB-C also has some uniques for charging - more testing is indicated. BTW even OWC's dock falls short of your docks capabilities.
The Golden Rule of Engineering Program Management.
• You don't know what you don't know and you don't know that you don't know what you didn't know until you know that you didn't know. And you don't know when you're going to know you didn't know - so try to assume that all unknowns negatives will impact and occur at the worse possible time (Murphy's Law). Every good program manager KNOWS this rule lives inside every complex effort! Oh!! After you do that then add 100% because you really DON"T know! ...Luigart®
Press on I look forward to a 'got it right' delivery.
No need to do anything. Some HydraDocks have had some problems with some monitors, and we've engineered new firmware that solves that. But, if you're not having a problem, then that doesn't really apply to you. Glad you're enjoying your HydraDock, and we're happy we're finally close to shipping everybody else's units out to them. :-)
Sorry I just got back on to Kickstarter I have had my hydra dock for months now I was in the first batch that went out, from what I read is there a problem? With video output or something? Do I need to do anything?
We’re expecting to actually have products ship from our factory in about 2 to 3 weeks, and will update our Kickstarter page when we have a more specific date.
One of our founders is considering buying this exact monitor.
With the HDMI and the USB-C cables from the Acer monitor plugged into the HydraDock rear panel, the MacBook power adapter plugged into the end-located USB-C port on the HydraDock, and the HydraDock’s short cable plugged into the MacBook, this will work fully: all of the ports on the rear of the Acer monitor will be live.
We are estimating shipment to the earliest backers in 3 weeks or so. If you were to place a new pre-order, it would be scheduled for shipment in 5-6 weeks.
I just read the lasted update.
If everything goes will, when do you ship my reward?
I am back number 540.
And if I place preorder today, when do you estimate to ship the product?
You are still indeed on our list for a replacement dock when the new stock is ready, and I'll get with you when that happens to get a new unit your way with a return label.
Just curious, as you say you have a good cable. Is that a newer (post summer 2015) Apple cable?... or a third party cable? We've learned it can make a serious difference. Please reply by email to mike@kickshark.com .
You shipped me two hydradocks - one worked the other did not. I have upgraded el capitan and have a good cable and thought I would try the "bad" dock again. It still makes occasional nasty clicking noises. How do I get it replaced ? In an earlier comment you promised to send me a mailer and a new dock.
Regarding your question, "Do you have the MacBook's wall charger cable plugged into the very end located port on the HydraDock, or into one of the two rear panel USB-C ports," I have the charger plugged into the end USB-C port.
I am now running OS X 10.11.4 and still have the two problems: 1) Ethernet is not seen unless booted while connected, and 2) rebooting with the DisplayPort display connected results in no video on either the MacBook or the external monitor. I think the system is running though, as when I power it off and back on again it then presents the password reset screen.
Hi guys, and sorry for the frustrations. And yes, this is a Kickstarter project, not an off the shelf product for which we took sales orders. Our job here is to move whatever mountains must be moved to do as we promised: deliver our reward products to backers. And, with every penny of the money pledged her,a long with what is now over $190,000 of our own money, we are doing and have been doing just that — pushing the situation forward through every obstacle we've hit to get to everyone receiving the HydraDock rewards they were promised.
As for the comments popping up about the HydraDock somehow being obsolete or outdated by the time it ships, that's a little confusing. USB 3.1 is the next generation USB standard (with USB-C connections) that is going to be on every computer sold for the next decade or more. And, the HydraDock is standards compliant — buggy at the moment, but standards compliant nonetheless. In fact, a side benefit of the upcoming firmware fix is that the upstream bus negotiation has been improved to a point where we will be able to commit to 100% PC/Windows compatibility, as well as Mac. So, all HydraDocks (and Roadies) shipped from now forward will be seamlessly usable with any USB-C port equipped USB 3.1 compliant host device, regardless of the OS running on that host device.
At the moment we are waiting for confirmation from testing that the latest shot at a firmware build solves the video issues, and a timetable for reprogramming the stock remaining at the factory. We expect to be able to finally provide a firm statement (and project update) on timing by the end of this week.
As for refunds, or buybacks or such, again, we intend to do what we promised: ship everybody's correctly functioning HydraDock rewards. We then intend to stay the course and begin growing the HydraDock brand into a major presence in the exciting new world of USB 3.1/USB-C.
That's the plan. But, step one is to fulfill Kickstarter rewards. Period.
Thanks for everyone's support and participation in the crazy process of getting a complex new electronics product from rough sample to finished mass production shipments.
@AndrewJiang, I posted something similar a while back and never got a response. I'm about to sell my 12" Macbook.
I know that Kickstarter is a risk. I think the decent and respectful thing to do would be to offer refunds or partial refunds. But likely, HydraDock lacks the case to do such a thing. I sympathize with the problems these guys have been having, but my sympathy is worn thin when comments like yours (and my previous one) go unanswered.
So, HydraDock, please address the fact that your product is likely going to be seen as obsolete or at least outdated by the time many of your backers receive it. Have you contemplated any kind of refund or buyback program? Just curious.
Hey guys,it's been passed ages since the new MacBook launched last year in Apr. I was waiting for the starter dock without any complaints, but it doesn't means I am not worry about your process. The things I really don't want to see is, finalize everything but I have already forgiven my RnMB to a new replacement. Otherwise I probably need a refund of this if you really can't make it out. I know this is not your fault, but somehow we paid this huge dollars investment overseas. Cheers, Andrew.
I dont know if this is even kissable but you should look to see how you can make the dock flash upgradable of tissues just like this. It has to be very expensive to retool and manufacture new units.
Yes. All initial 200 units shipped will be replaced with upgraded units when the factory has provided new firmware that has been absolutely tested and proven to solve the video and charging issues we found in the first production run HydraDocks. This has turned out to be yet another super frustrating, delayed process that has involved two of our chip supplier, and outside engineering firm, and our factory's engineering team. We have no reliable estimate at the moment if this will take another week or even two weeks. So, we can only give very vague, loose answers when we are asked when replacement units will ship.
We hope to have better information in the next few days. We hope to be able to give a firm answer soon. We hope to have new units to put through thorough testing soon. And, we hope to then update all of the existing HydraDocks, ship all of the remaining rewards products, do our next HydraDock production run, and do the first Roadie production run.
The exact "when" of it all is not known tonight as I am typing this reply here. We will post an update the moment we have any better information .
I'm sorry for not being able to give an exact answer. It is extremely frustrating. It is embarrassing.
Hang in there. It cannot possibly be much longer until this all straightens out.
Hi Pandeeswaran. I just replied to your message on this topic. If your MacBook charger is plugged into the end USB-C port, then this sounds like what would be our first reported hardware defect, as it sounds like a bad hub controller chip... If so, we'll swap it for a new unit.
Anyone tried connecting external hardidsks in the usb ports of hydradock? It doesn't work for me .But if i use an usb-usb c adapter and plug the same hard disk in usb c port of hydradock, it works for me. i tried with WD my passport and seagate seven hard disks.
Yes, Kickstarter includes more than an element of risk. But why is it that every tech product seems to be nothing more than delays, defects, more delays. It is particularly egregious with this product, since the computer we're buying it for may be replaced by a more capable model fairly soon.
I sympathize with the folks trying to make Hydradock work - but I will never invest in another crowd-funded product again. In the old days, we called this vaporware - and it was rightfully reviled. Today, it masquerades as excuse-laden entrepreneurship.
And I say this with all respect and consideration.
Before moving you into the group I'm managing with bad products, let me ask one question:
Do you have the MacBook's wall charger cable plugged into the very end located port on the HydraDock, or into one of the two rear panel USB-C ports? It must be plugged only into the USB-C port on the very end of the product.
1) I cannot get the Ethernet to become active unless I boot my MacBook with the Hydradock connected.It just shows as disconnected.
2) With a monitor connected via DisplayPort, if I restart my MacBook, both the MacBook display and the monitor go black. After waiting for several minutes in that state, I ended up powering down my MacBook and then powering it back up again.
Hi Jocelyn, sounds like the worst set of symptoms associated with the charging problem we've seen, and is very much a defect.
You are on my list for a replacement unit. We are waiting to hear specifics from our factory, but expect this whole thing to be concluded within no more than 10 to 14 days. I'll be in touch by email as we reach the replacement/return stage.
Hello there, I emailed mike@kickshark.com about USB issues when attaching my two harddrives, and I haven't heard back yet about how to fix the issue or next steps. Today I plugged in my Bose noise cancelling earbuds into the unit and needed to charge them with the USB cable. There is a high pitched buzzing noise when the earbuds are attached via the earphone jack and all USB ports. Is there a way to fix this or will I need a new unit? Thanks, Jocelyn
When I saw this I began investigating, talked with both Kristin and Sonya, looked at all of the correspondence, and got the story in my mind. We found where Kristin texted 3 addresses to Sonya on February 9th that needed products shipped, including yours. Two got shipped. Somehow your ended up under a stack of empty padded envelopes on our shipping bench. Everyone just "assumed" it had been shipped. Which is of course stupid and unpardonable.
First, I am apologizing to you on behalf of everyone involved. Second, I have refunded your payment via Kickstarter (which will have sent a receipt email to you by now). Third, I am shipping your rewards bundle out tomorrow anyway, for which you will receive a tracking email tomorrow.
For the record, nobody here ever lied to you, Ivan. We screwed up, sure. But I don't think there's a team on Kickstarter more committed to going over and above the call of duty to be honest and open with backers and to treat everyone the best way possible.
Again, that said, we absolutely did mess this one up really badly, and we sincerely apologize to you, Ivan.
I am one of the super-early birds. At first they "couldn't find me", then "Sonya make sure that yours gets sent out tomorrow" - and silence afterwards! They NEVER sent me anything, they NEVER made refund - they lied and lied me!
Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
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Show older commentsSimon Bradbury on July 24
@ Jaron Yap
I don't think you understand and almost certainly didn't understand the most recent updates. With Kickstarter, you commit to FUND a project. There are no refunds. The creator already said they spent all the money and are into their own funds too, so if they call it, everybody loses ....
I have had a solution in place for my external devices for months now but still I would like to receive my HydraDock (perfect or not) as I work from several locations and would be able to leave it in one so I always have easy attachment for external devices (mainly hdmi and ethernet) I also preordered a roadie as I travel a lot and would like to have something other than the apple multipart adaptor which is as good as useless unless you want hdmi.
So I will very patiently wait until fruition !
Jaron Yap on July 22
Hi HydraDock.
What's the status now? Is it the time for us to have a solid delivery date since the project is already more than 1 year and we are not sure we will get the product or not? Or we are still not sure when will the final product confirm. Should we just keep waiting until 3rd or 4th generations of Retina MacBook?
If there's no any solid solution, will you consider to call off this project and provide full refund to backers? It's unfair for us as a backer but we are not sure when can we get the product. And I believe all of MacBook users found their solutions for their external devices, so it seems not much different if we will get HydraDock or not.
Kindly advise for the final delivery date or just call off the project and refund if the production issue persist.
KickShark 10-time Creator on July 12
Hi guys,
We are waiting to hear the results of the final board testing process from our China factory and the schedule for beginning mass production. We’re expecting production to start this week, and initial shipments to begin next week.
If you need to update your address, please email Kristin at kristin@kickshark.com
Thanks!
-Danielle
Kickshark Team
Christian McKinlay on July 12
"About the 10th" it's now the 12th, any further updates?
Andrew Jiang on July 7
Sounds like good news, hope will receive this soon.
UNITED610 on July 5
wait too long...and, no longer own macbook. sigh...
KickShark 10-time Creator on June 21
Hi Elles,
Yes. We are shipping all pre-ordered items together.
Our most recent update is here :
https://www.kickstarter.com/projects/kickshark/hydradock-11-port-usb-c-dock-for-apple-macbook/posts/1595629
Please let us know if you have any other questions. Thanks!
-Danielle
KickShark Team
Elles
Superbacker
on June 20
Thank you for your answer Mike..and what about the USB-C Hub to 12v car charger and USB charge sync cable..they will all be mailed together? I can patiently wait, but updates would be nice..
KickShark 10-time Creator on May 25
Hi Elles,
Yes, we are absolutely working on this full speed! As explained in our last update, we are having a USB devices specialty contractor in Taipei do a new circuit board design to solve a couple of problems. They are assembling a dozen of these new boards this week, and will then put them through intensive testing. If they're good, we move back into production mode. If not, they get revised until they're good — and then we go back into production mode.
We'll post a full update when we know that we have a rock solid new PC board, and we can give a firm schedule.
Thanks to all!
Mike
KickShark Team
Elles
Superbacker
on May 25
Okay guys..I have received nothing. I am patiently waiting...is there any chance of getting this? And getting one that works? Are u still working on this.. even... ???
Sebastian O
Superbacker
on May 17
So, now i have a HydraDock-but i can´t use it because it´s not charging my Macbook. What can we do?
CB Luigart on May 16
Having spent 24 years as an Aerospace Engineering Duty Officer and aviator in the Navy, and nearly 25 as a CTO or CIO. May I share my favorite axiom regarding leading edge technology with you and for others to digest. And realize you're building a device which has not been built yet for a computer which is Gen 1 and now 2 - I've heard that platforms USB-C also has some uniques for charging - more testing is indicated. BTW even OWC's dock falls short of your docks capabilities.
The Golden Rule of Engineering Program Management.
• You don't know what you don't know and you don't know that you don't know what you didn't know until you know that you didn't know. And you don't know when you're going to know you didn't know - so try to assume that all unknowns negatives will impact and occur at the worse possible time (Murphy's Law). Every good program manager KNOWS this rule lives inside every complex effort! Oh!! After you do that then add 100% because you really DON"T know! ...Luigart®
Press on I look forward to a 'got it right' delivery.
Ignatius Soon on May 14
Dear KickShark..... Still patiently awaiting the dock. I'm backer number 548. Is there really no way to get the dock earlier???
victor cheng on May 14
i received the hydradock, everything works fine even with 2880x1600 display, but one usb and the lan does not work, what should i do?
Christian McKinlay on May 13
This is getting tiresome, how long has it been since the planned ship date? Any update?
Ernie Hsu on May 9
I have not received, please help me check, when it will be sent
KickShark 10-time Creator on April 29
Hi Paul,
No need to do anything. Some HydraDocks have had some problems with some monitors, and we've engineered new firmware that solves that. But, if you're not having a problem, then that doesn't really apply to you. Glad you're enjoying your HydraDock, and we're happy we're finally close to shipping everybody else's units out to them. :-)
Kristin
KickShark Team
Paul Kerry on April 29
Sorry I just got back on to Kickstarter I have had my hydra dock for months now I was in the first batch that went out, from what I read is there a problem? With video output or something? Do I need to do anything?
KickShark 10-time Creator on April 27
Hi Vincent,
Yes, your rewards include the car charger and the iPhone charge/sync cable.
Thanks!
-Danielle
Kickshark Team
Vincent Degroote on April 27
Will my shipment include the car charger?
KickShark 10-time Creator on April 22
Hi Vincent,
We’re expecting to actually have products ship from our factory in about 2 to 3 weeks, and will update our Kickstarter page when we have a more specific date.
Thank you!
-Danielle
Kickshark Team
Vincent Degroote on April 22
Hi,
10 months of waiting, when will I finally see my reward? I'm backer 715.
Andrew Yang on April 20
Hi I'd like to change my shipping address if that's still possible. I'm moving soon so want to make sure I can still get it! Thanks.
KickShark 10-time Creator on April 20
Hi Vonn,
One of our founders is considering buying this exact monitor.
With the HDMI and the USB-C cables from the Acer monitor plugged into the HydraDock rear panel, the MacBook power adapter plugged into the end-located USB-C port on the HydraDock, and the HydraDock’s short cable plugged into the MacBook, this will work fully: all of the ports on the rear of the Acer monitor will be live.
Thanks!
Danielle
KickShark Team
Vonn Miller on April 19
What do you guys think of this new Display? http://www.amazon.com/Acer-H277HU-kmipuz-27-Inch-speakers/dp/B01B64O3M4/ref=sr_1_2…
looks like it should charge while sending vid signals. Do you think macbook would see things plugged into the 2 additional USB 3 ports.
KickShark 10-time Creator on April 13
Hi Shizuka,
Hi Shizuka,
We are estimating shipment to the earliest backers in 3 weeks or so. If you were to place a new pre-order, it would be scheduled for shipment in 5-6 weeks.
Danielle
KickShark Team
Shizuka Gu
Superbacker
on April 11
I just read the lasted update.
If everything goes will, when do you ship my reward?
I am back number 540.
And if I place preorder today, when do you estimate to ship the product?
KickShark 10-time Creator on April 7
Hi Anthony,
You are still indeed on our list for a replacement dock when the new stock is ready, and I'll get with you when that happens to get a new unit your way with a return label.
Just curious, as you say you have a good cable. Is that a newer (post summer 2015) Apple cable?... or a third party cable? We've learned it can make a serious difference. Please reply by email to mike@kickshark.com .
Mike
KickShark
Anthony B Hall on April 7
... and the video display problems still exist for me even post the el capitan update as well.
Anthony B Hall on April 7
Dear Kickshark,
You shipped me two hydradocks - one worked the other did not. I have upgraded el capitan and have a good cable and thought I would try the "bad" dock again. It still makes occasional nasty clicking noises. How do I get it replaced ? In an earlier comment you promised to send me a mailer and a new dock.
yours sincerely
Anthony Hall.
Henry Unger on March 28
Mike,
Regarding your question, "Do you have the MacBook's wall charger cable plugged into the very end located port on the HydraDock, or into one of the two rear panel USB-C ports," I have the charger plugged into the end USB-C port.
I am now running OS X 10.11.4 and still have the two problems: 1) Ethernet is not seen unless booted while connected, and 2) rebooting with the DisplayPort display connected results in no video on either the MacBook or the external monitor. I think the system is running though, as when I power it off and back on again it then presents the password reset screen.
Henry
KickShark 10-time Creator on March 28
To Dan & Andrew,
Hi guys, and sorry for the frustrations. And yes, this is a Kickstarter project, not an off the shelf product for which we took sales orders. Our job here is to move whatever mountains must be moved to do as we promised: deliver our reward products to backers. And, with every penny of the money pledged her,a long with what is now over $190,000 of our own money, we are doing and have been doing just that — pushing the situation forward through every obstacle we've hit to get to everyone receiving the HydraDock rewards they were promised.
As for the comments popping up about the HydraDock somehow being obsolete or outdated by the time it ships, that's a little confusing. USB 3.1 is the next generation USB standard (with USB-C connections) that is going to be on every computer sold for the next decade or more. And, the HydraDock is standards compliant — buggy at the moment, but standards compliant nonetheless. In fact, a side benefit of the upcoming firmware fix is that the upstream bus negotiation has been improved to a point where we will be able to commit to 100% PC/Windows compatibility, as well as Mac. So, all HydraDocks (and Roadies) shipped from now forward will be seamlessly usable with any USB-C port equipped USB 3.1 compliant host device, regardless of the OS running on that host device.
At the moment we are waiting for confirmation from testing that the latest shot at a firmware build solves the video issues, and a timetable for reprogramming the stock remaining at the factory. We expect to be able to finally provide a firm statement (and project update) on timing by the end of this week.
As for refunds, or buybacks or such, again, we intend to do what we promised: ship everybody's correctly functioning HydraDock rewards. We then intend to stay the course and begin growing the HydraDock brand into a major presence in the exciting new world of USB 3.1/USB-C.
That's the plan. But, step one is to fulfill Kickstarter rewards. Period.
Thanks for everyone's support and participation in the crazy process of getting a complex new electronics product from rough sample to finished mass production shipments.
Mike
KickShark Team
Dan Koeppel on March 28
@AndrewJiang, I posted something similar a while back and never got a response. I'm about to sell my 12" Macbook.
I know that Kickstarter is a risk. I think the decent and respectful thing to do would be to offer refunds or partial refunds. But likely, HydraDock lacks the case to do such a thing. I sympathize with the problems these guys have been having, but my sympathy is worn thin when comments like yours (and my previous one) go unanswered.
So, HydraDock, please address the fact that your product is likely going to be seen as obsolete or at least outdated by the time many of your backers receive it. Have you contemplated any kind of refund or buyback program? Just curious.
Andrew Jiang on March 26
Hey guys,it's been passed ages since the new MacBook launched last year in Apr. I was waiting for the starter dock without any complaints, but it doesn't means I am not worry about your process. The things I really don't want to see is, finalize everything but I have already forgiven my RnMB to a new replacement. Otherwise I probably need a refund of this if you really can't make it out. I know this is not your fault, but somehow we paid this huge dollars investment overseas. Cheers, Andrew.
MarcWinNJ on March 18
I dont know if this is even kissable but you should look to see how you can make the dock flash upgradable of tissues just like this. It has to be very expensive to retool and manufacture new units.
KickShark 10-time Creator on March 16
Hi Pandeeswaran,
Yes. All initial 200 units shipped will be replaced with upgraded units when the factory has provided new firmware that has been absolutely tested and proven to solve the video and charging issues we found in the first production run HydraDocks. This has turned out to be yet another super frustrating, delayed process that has involved two of our chip supplier, and outside engineering firm, and our factory's engineering team. We have no reliable estimate at the moment if this will take another week or even two weeks. So, we can only give very vague, loose answers when we are asked when replacement units will ship.
We hope to have better information in the next few days. We hope to be able to give a firm answer soon. We hope to have new units to put through thorough testing soon. And, we hope to then update all of the existing HydraDocks, ship all of the remaining rewards products, do our next HydraDock production run, and do the first Roadie production run.
The exact "when" of it all is not known tonight as I am typing this reply here. We will post an update the moment we have any better information .
I'm sorry for not being able to give an exact answer. It is extremely frustrating. It is embarrassing.
Hang in there. It cannot possibly be much longer until this all straightens out.
Thanks for your support.
Mike
KickShark Team
Pandeeswaran Bhoopathy on March 16
Hi, could you please help me getting a replacement unit? thanks for your response.
Pandeeswaran Bhoopathy on March 15, 2016
Hi Mike, can you please help me with getting a replacement unit as I have the defective one ?
KickShark 10-time Creator on March 12, 2016
Hi Pandeeswaran. I just replied to your message on this topic. If your MacBook charger is plugged into the end USB-C port, then this sounds like what would be our first reported hardware defect, as it sounds like a bad hub controller chip... If so, we'll swap it for a new unit.
Mike
Pandeeswaran Bhoopathy on March 12, 2016
Anyone tried connecting external hardidsks in the usb ports of hydradock? It doesn't work for me .But if i use an usb-usb c adapter and plug the same hard disk in usb c port of hydradock, it works for me. i tried with WD my passport and seagate seven hard disks.
Dan Koeppel on March 11, 2016
Yes, Kickstarter includes more than an element of risk. But why is it that every tech product seems to be nothing more than delays, defects, more delays. It is particularly egregious with this product, since the computer we're buying it for may be replaced by a more capable model fairly soon.
I sympathize with the folks trying to make Hydradock work - but I will never invest in another crowd-funded product again. In the old days, we called this vaporware - and it was rightfully reviled. Today, it masquerades as excuse-laden entrepreneurship.
And I say this with all respect and consideration.
Aaron Oldfield on February 29, 2016
Nothing here in the uk. Have they all shipped? Do I get a tracking number?
KickShark 10-time Creator on February 26, 2016
Hi Henry,
Before moving you into the group I'm managing with bad products, let me ask one question:
Do you have the MacBook's wall charger cable plugged into the very end located port on the HydraDock, or into one of the two rear panel USB-C ports? It must be plugged only into the USB-C port on the very end of the product.
Mike
Henry Unger on February 26, 2016
A couple more observations:
1) I cannot get the Ethernet to become active unless I boot my MacBook with the Hydradock connected.It just shows as disconnected.
2) With a monitor connected via DisplayPort, if I restart my MacBook, both the MacBook display and the monitor go black. After waiting for several minutes in that state, I ended up powering down my MacBook and then powering it back up again.
Jocelyn Wong on February 26, 2016
Hi Mike, Thanks so much for the reply. Awaiting further instructions.
KickShark 10-time Creator on February 25, 2016
Hi Jocelyn, sounds like the worst set of symptoms associated with the charging problem we've seen, and is very much a defect.
You are on my list for a replacement unit. We are waiting to hear specifics from our factory, but expect this whole thing to be concluded within no more than 10 to 14 days. I'll be in touch by email as we reach the replacement/return stage.
Jocelyn Wong on February 25, 2016
Hello there, I emailed mike@kickshark.com about USB issues when attaching my two harddrives, and I haven't heard back yet about how to fix the issue or next steps. Today I plugged in my Bose noise cancelling earbuds into the unit and needed to charge them with the USB cable. There is a high pitched buzzing noise when the earbuds are attached via the earphone jack and all USB ports. Is there a way to fix this or will I need a new unit? Thanks, Jocelyn
Bronson on February 25, 2016
I was backer number 65 and have still not received mine.
KickShark 10-time Creator on February 25, 2016
Hi Ivan,
When I saw this I began investigating, talked with both Kristin and Sonya, looked at all of the correspondence, and got the story in my mind. We found where Kristin texted 3 addresses to Sonya on February 9th that needed products shipped, including yours. Two got shipped. Somehow your ended up under a stack of empty padded envelopes on our shipping bench. Everyone just "assumed" it had been shipped. Which is of course stupid and unpardonable.
First, I am apologizing to you on behalf of everyone involved. Second, I have refunded your payment via Kickstarter (which will have sent a receipt email to you by now). Third, I am shipping your rewards bundle out tomorrow anyway, for which you will receive a tracking email tomorrow.
For the record, nobody here ever lied to you, Ivan. We screwed up, sure. But I don't think there's a team on Kickstarter more committed to going over and above the call of duty to be honest and open with backers and to treat everyone the best way possible.
Again, that said, we absolutely did mess this one up really badly, and we sincerely apologize to you, Ivan.
Mike
KickShark Team
Ivan on February 25, 2016
Guys, don't believe them!
I am one of the super-early birds. At first they "couldn't find me", then "Sonya make sure that yours gets sent out tomorrow" - and silence afterwards! They NEVER sent me anything, they NEVER made refund - they lied and lied me!