Backers from around the world pledged for Upon a Fable, making the shipping of our game an ... interesting ... venture. After looking at the best and most cost effective ways to serve your needs, we have decided that shipping will be done in several phases:
Phase 1: Asia-Pacific
Backers from Asia-Pacific countries (Japan, Singapore, Thailand, Australia, etc.) have been already shipped their pledges directly from our Chinese factory before the bulk of the ocean freight was shipped to our US warehouse. Some backers have already received their copies, while most other should receive theirs by the end of this week.
Phase 2: EU
We are shipping EU backers their pledges from our distribution centre in the UK. This way, we can help our EU customers avoid the annoying VAT and increase speed of delivery as well. We expect our distributor will receive the bulk shipment this week, and the pledges will ship from there throughout the EU in the next couple of weeks.
Phase 3: Americas
We are sorry the wait for the Americas will be the longest, but ocean freight from China to our East-coast warehouse takes a long time. Provided there are no unforeseen customs problems, we expect Upon a Fable to be in our US warehouse and ready to ship to backers in the US/Canada/Brazil before the end of November. We will provide further updates when we have it. Until then, "no news" = "still in transit".
Thank you for your patience (especially backers in the Americas) while we work hard to get your pledges to you as soon as we can. Be sure to send any address changes to firstname.lastname@example.org to ensure we are shipping to your correct location.
Have a great week!